Nilfisk-Advance, a Danish cleaning equipment manufacturer operating globally, wanted to upgrade its outdated communications systems to reduce costs and promote smarter teamwork. It chose a unified communications solution from Siemens Enterprise Communications delivered as a managed service. This is providing state-of-the-art voice and collaboration tools through a phased rollout, while avoiding large upfront investments. The centralized management and consistent service levels have yielded benefits like lower call costs and faster global collaboration, supporting Nilfisk-Advance's goal of reducing travel expenses.
(1) Rigmesh provides wireless network solutions and consulting services for the oil and gas industry.
(2) Their solutions enable a range of applications like video streaming, remote conferencing, and data/VoIP integration to support digital oil fields.
(3) Investing in Rigmesh's wireless networks provides benefits like increased productivity, safety, and cost savings through reduced travel.
NHS Connecting for Health leveraged its existing Cisco technology investment to implement a new collaboration strategy using Cisco Unified Workspace Licensing. This provided improved productivity and annual savings of £200,000 through reduced travel costs and potential further reductions of 20-30% in travel and CO2 emissions. WebEx Meeting Center now allows staff to participate in meetings from anywhere while hosted audio conferencing provides savings by eliminating per minute charges.
Risk Enterprise Management implemented VMware on NetApp to virtualize their server infrastructure, eliminating 35 physical servers and saving over $120,000 annually in lease and power costs. The new environment accelerated application deployment from 3 weeks to under an hour and improved disaster recovery capabilities. NetApp storage provided high availability, fast backup/recovery, and flexible storage allocation. REM achieved a two-year ROI and eliminated their annual 15-20% rise in IT costs.
HP offers two managed service options - the HP Halo Telepresence Service and the HP Halo Video Collaboration Service - to support customers using HP and non-HP video collaboration solutions. The services provide a global managed network, security, monitoring, support and unlimited connections to maximize collaboration experiences. Key benefits include reliable high-quality video, reduced IT workload, and increased utilization of video assets.
Infracomm Technology Solutions Company profile 2012Clinton Cowley
Infracomm Technology Solutions is a South African company established in 2004 to provide infrastructure solutions using a team with expertise in various areas of infrastructure. The company has its headquarters in Kwa-Zulu Natal and branches in Gauteng, Western Cape, Eastern Cape, and Bloemfontein. Infracomm focuses on designing, managing, and implementing customized infrastructure projects for customers and prides itself on successful challenging projects for various clients. The company aims to nurture its diverse workforce and support empowerment and skills development.
A Cost-Effective Integrated Solution for Backup and Disaster Recoveryxmeteorite
This document discusses a cost-effective integrated solution for backup and disaster recovery provided by InMage Systems. The solution combines application and data recovery into a single platform that can be used for disaster recovery, local backup and restore, and automated application failover and recovery. It leverages continuous data protection and replication technologies to minimize data loss and recovery times. The solution supports applications like Microsoft Exchange, SQL, SharePoint, Oracle, and SAP in a heterogeneous environment.
Pishro Telecom Solutions (PTS) is a privately owned Iranian telecom consultancy and services company founded in 2005. It provides telecom infrastructure development, network planning, wireless network implementation, fiber network installation, and maintenance services. PTS has 25 employees and operates nationwide in Iran, primarily in Tehran, Sistan, and Kerman. The company aims to grow organically and through acquisitions by focusing on customer needs and relationships.
(1) Rigmesh provides wireless network solutions and consulting services for the oil and gas industry.
(2) Their solutions enable a range of applications like video streaming, remote conferencing, and data/VoIP integration to support digital oil fields.
(3) Investing in Rigmesh's wireless networks provides benefits like increased productivity, safety, and cost savings through reduced travel.
NHS Connecting for Health leveraged its existing Cisco technology investment to implement a new collaboration strategy using Cisco Unified Workspace Licensing. This provided improved productivity and annual savings of £200,000 through reduced travel costs and potential further reductions of 20-30% in travel and CO2 emissions. WebEx Meeting Center now allows staff to participate in meetings from anywhere while hosted audio conferencing provides savings by eliminating per minute charges.
Risk Enterprise Management implemented VMware on NetApp to virtualize their server infrastructure, eliminating 35 physical servers and saving over $120,000 annually in lease and power costs. The new environment accelerated application deployment from 3 weeks to under an hour and improved disaster recovery capabilities. NetApp storage provided high availability, fast backup/recovery, and flexible storage allocation. REM achieved a two-year ROI and eliminated their annual 15-20% rise in IT costs.
HP offers two managed service options - the HP Halo Telepresence Service and the HP Halo Video Collaboration Service - to support customers using HP and non-HP video collaboration solutions. The services provide a global managed network, security, monitoring, support and unlimited connections to maximize collaboration experiences. Key benefits include reliable high-quality video, reduced IT workload, and increased utilization of video assets.
Infracomm Technology Solutions Company profile 2012Clinton Cowley
Infracomm Technology Solutions is a South African company established in 2004 to provide infrastructure solutions using a team with expertise in various areas of infrastructure. The company has its headquarters in Kwa-Zulu Natal and branches in Gauteng, Western Cape, Eastern Cape, and Bloemfontein. Infracomm focuses on designing, managing, and implementing customized infrastructure projects for customers and prides itself on successful challenging projects for various clients. The company aims to nurture its diverse workforce and support empowerment and skills development.
A Cost-Effective Integrated Solution for Backup and Disaster Recoveryxmeteorite
This document discusses a cost-effective integrated solution for backup and disaster recovery provided by InMage Systems. The solution combines application and data recovery into a single platform that can be used for disaster recovery, local backup and restore, and automated application failover and recovery. It leverages continuous data protection and replication technologies to minimize data loss and recovery times. The solution supports applications like Microsoft Exchange, SQL, SharePoint, Oracle, and SAP in a heterogeneous environment.
Pishro Telecom Solutions (PTS) is a privately owned Iranian telecom consultancy and services company founded in 2005. It provides telecom infrastructure development, network planning, wireless network implementation, fiber network installation, and maintenance services. PTS has 25 employees and operates nationwide in Iran, primarily in Tehran, Sistan, and Kerman. The company aims to grow organically and through acquisitions by focusing on customer needs and relationships.
SmartCloud Monitoring, Peter Vernegreen, IBMIBM Danmark
This document discusses IBM Global Technology Services' use of Tivoli software to manage its IT infrastructure and support clients. Key points:
- GTS uses Tivoli to manage over 20,000 server images across its Nordic landscape supporting various industries.
- Tivoli supports GTS' strategy of delivering high quality IT services through 10 product lines like IT strategy, middleware, and security services.
- GTS has a global deployment of Tivoli tools including monitoring, discovery, and asset management to provide standardized solutions.
NetApp provides solutions to help service providers accelerate their delivery of cloud services and build a profitable portfolio of offerings. Their solutions can speed time to market, enable differentiation through unique technologies, and minimize infrastructure costs. NetApp's expertise, best practices, and partnerships help service providers rapidly deploy differentiated enterprise services and operate with low costs and predictable service levels.
CNP Technologies provides data, voice, and security services including network integration, hosted and managed services, technology consulting and assessments, strategic planning, and remote monitoring and support. They have over 150 years of combined IT experience and work with leading technology partners to provide the highest quality on-site and remote support services. CNP customizes managed resource solutions and offers services including IP telephony, call recording, video conferencing, virtualization, wireless networking, remote backup, intrusion detection, and proactive support.
DuPont is a $30 billion science corporation that underwent $60 billion in portfolio shifts from 1997-2005. They needed an IT partner to provide flexibility during this transformation. In 1997, DuPont outsourced its IT to CSC in a $4 billion, 10-year contract. This allowed DuPont to focus on its changing business while CSC managed the IT impacts. Since then, CSC has facilitated DuPont's mergers, acquisitions, and divestitures totaling $25 billion, delivering the flexibility DuPont required during its strategic changes. The partnership has been extended due to CSC meeting DuPont's goals of reduced costs, improved services, and enabling its scientific focus.
Damco Solutions provides IT solutions and services to address business challenges around customers, operations, financials, and learning and growth. It offers capabilities including business process automation, IT solutions and services, and global sourcing strategies. Damco has experience delivering over 400 projects on time and on budget. It aims to be a flexible partner with domain and technology expertise that can scale resources on demand.
The document discusses Universal Understanding's expertise in providing customized Cisco Unified Communications training. Some key points:
- UU has deep expertise in Cisco UC technologies and understands how all network components interact and impact UC.
- Their instructors have real-world experience to provide unique, effective training tailored to each client's specific needs.
- Training can be computer-based, instructor-led for end-users or administrators, formal classroom, or customized onsite technical training.
- UU offers presales, design, implementation, support, and customized training services to help clients undertake projects they could not otherwise.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
The document discusses Damco Solutions, an IT solutions and services company. It summarizes Damco's capabilities as:
1) Providing technology and domain expertise to help customers reduce costs, increase control of business processes through automation and outsourcing.
2) Having proven IT solutions and services combined with business process automation expertise.
3) Offering a global sourcing strategy to optimize operational costs.
reddot consulting is a UK-based media consulting firm launched by four industry veterans to help clients deliver broadcasting projects efficiently. They offer practical advice and technical expertise through a pool of experienced associates. reddot can be deployed for specific projects or as part of delivery teams. Their services include technology design, training, integration, management and more. They remain independent and aim to provide strategic focus, insights from experienced consultants, and collaboration.
Intel IT has consistently decreased the total cost of ownership of client PCs over 11 years by actively managing them as strategic assets. They focus on factors beyond just acquisition costs, such as security, productivity and manageability. Through standardizing configurations, simplifying management processes, and providing higher specification PCs, Intel IT achieved a 67% reduction in TCO from 1995 to 2006 while improving capabilities. They also shifted from desktops to laptops which increased employee productivity savings by over 5% per week.
CWorks Systems Bhd developed CWorks CMMS, a computerized maintenance management system (CMMS) that is easy to implement and affordable. This allows more organizations, especially small and medium enterprises, to computerize maintenance management. CWorks CMMS has been downloaded over half a million times by users in over 100 countries. It provides benefits such as speedy implementation, reduced maintenance costs, increased asset availability, and improved decision making through reports and analytics.
Delta Computer Group provides IT hardware maintenance and project services. They have over 1,000 professionals worldwide serving clients across various industries. The company was founded in 1990 and is headquartered in Farmingdale, NY.
This document advertises and provides information about the Nuclear Maintenance and Plant Modernization Conference happening on May 25-26, 2011 in Brussels, Belgium. The conference will focus on effective operations and maintenance strategies to improve efficiency, increase output, and reduce outage times. Speakers will discuss topics like predictive maintenance, understanding costs and return on investment, plant reliability assessments, safety and regulatory issues, and managing resources and workforces. The document provides an agenda, speaker information, pricing details, and encourages attendees to register before certain dates to receive discounts.
PSAV, an event services company with 2,500 employees across 600 locations, was spending over $300,000 annually on third-party audio and web conferencing services. They deployed Microsoft Office Communications Server and Unified Messaging in Exchange Server to improve communications capabilities and reduce costs. The integrated solution provides instant messaging, presence, and audio/video conferencing at a fraction of the previous cost. It has replaced third-party services and improved collaboration, saving PSAV over $300,000 per year.
Delta Computer Group provides IT hardware maintenance and project services. They have over 1,000 professionals worldwide and were founded in 1990. The CEO, John Kamen, has extensive experience in IT services and focuses on customer satisfaction, diversified expertise, and employee competencies. Delta offers computer maintenance, data center services, and support across various industries and locations.
This document discusses SNP T-Bone Data Provisioning and Masking software. It provides an introduction to SNP and test data management challenges. The SNP solution allows for flexible, intelligent data subsetting and masking to efficiently provision test data. It highlights features such as predefined scenarios, parallel processing, and field-level data masking.
The JD Group implemented a contact center solution from Spescom and Presence Technology to centralize its debt collections operations across two sites. This increased agent productivity by 200% by automating outbound dialing and integrating scripts. The solution also improved reporting, management oversight, and customer experience. It provided benefits like reduced sites, lower costs, better collections success, and a strategic advantage for JD Group.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Coop Norge Handel implemented Nimsoft Monitor to unify their disparate and inadequate monitoring operations. Nimsoft provided comprehensive visibility across their entire organization from core to users. This allowed IT to identify issues quickly and improve services. It reduced costs by allowing less experienced staff to resolve many issues without specialist assistance. Customer satisfaction improved as services were restored faster and more reliably.
Premiere Global Services is an international provider of communication technologies and software services that help companies simplify and accelerate their business processes. It uses its unified communications platform PGiCOS to automate processes like billing, collections, investor relations, and HR management for its over 50,000 business customers worldwide. Premiere Global Services consultants help identify opportunities to optimize clients' processes and implement solutions to increase efficiency, profitability, and customer satisfaction.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
SmartCloud Monitoring, Peter Vernegreen, IBMIBM Danmark
This document discusses IBM Global Technology Services' use of Tivoli software to manage its IT infrastructure and support clients. Key points:
- GTS uses Tivoli to manage over 20,000 server images across its Nordic landscape supporting various industries.
- Tivoli supports GTS' strategy of delivering high quality IT services through 10 product lines like IT strategy, middleware, and security services.
- GTS has a global deployment of Tivoli tools including monitoring, discovery, and asset management to provide standardized solutions.
NetApp provides solutions to help service providers accelerate their delivery of cloud services and build a profitable portfolio of offerings. Their solutions can speed time to market, enable differentiation through unique technologies, and minimize infrastructure costs. NetApp's expertise, best practices, and partnerships help service providers rapidly deploy differentiated enterprise services and operate with low costs and predictable service levels.
CNP Technologies provides data, voice, and security services including network integration, hosted and managed services, technology consulting and assessments, strategic planning, and remote monitoring and support. They have over 150 years of combined IT experience and work with leading technology partners to provide the highest quality on-site and remote support services. CNP customizes managed resource solutions and offers services including IP telephony, call recording, video conferencing, virtualization, wireless networking, remote backup, intrusion detection, and proactive support.
DuPont is a $30 billion science corporation that underwent $60 billion in portfolio shifts from 1997-2005. They needed an IT partner to provide flexibility during this transformation. In 1997, DuPont outsourced its IT to CSC in a $4 billion, 10-year contract. This allowed DuPont to focus on its changing business while CSC managed the IT impacts. Since then, CSC has facilitated DuPont's mergers, acquisitions, and divestitures totaling $25 billion, delivering the flexibility DuPont required during its strategic changes. The partnership has been extended due to CSC meeting DuPont's goals of reduced costs, improved services, and enabling its scientific focus.
Damco Solutions provides IT solutions and services to address business challenges around customers, operations, financials, and learning and growth. It offers capabilities including business process automation, IT solutions and services, and global sourcing strategies. Damco has experience delivering over 400 projects on time and on budget. It aims to be a flexible partner with domain and technology expertise that can scale resources on demand.
The document discusses Universal Understanding's expertise in providing customized Cisco Unified Communications training. Some key points:
- UU has deep expertise in Cisco UC technologies and understands how all network components interact and impact UC.
- Their instructors have real-world experience to provide unique, effective training tailored to each client's specific needs.
- Training can be computer-based, instructor-led for end-users or administrators, formal classroom, or customized onsite technical training.
- UU offers presales, design, implementation, support, and customized training services to help clients undertake projects they could not otherwise.
Customer Name: Cable&Wireless Worldwide
Industry: Telecommunications
Location: Worldwide
Company size: 6000 people
Challenge
• Create customer service center of excellence
• Increase customer and employee satisfaction while reducing costs
Solution
• Cisco Unified Contact Center Hosted and IP Telephony
• Call recording from Verint
• Service management system from BMC
Results
• Significantly reduced contact center operating costs
• Reduced abandoned calls to 1 percent
• Increased employee satisfaction by 26 percent
The document discusses Damco Solutions, an IT solutions and services company. It summarizes Damco's capabilities as:
1) Providing technology and domain expertise to help customers reduce costs, increase control of business processes through automation and outsourcing.
2) Having proven IT solutions and services combined with business process automation expertise.
3) Offering a global sourcing strategy to optimize operational costs.
reddot consulting is a UK-based media consulting firm launched by four industry veterans to help clients deliver broadcasting projects efficiently. They offer practical advice and technical expertise through a pool of experienced associates. reddot can be deployed for specific projects or as part of delivery teams. Their services include technology design, training, integration, management and more. They remain independent and aim to provide strategic focus, insights from experienced consultants, and collaboration.
Intel IT has consistently decreased the total cost of ownership of client PCs over 11 years by actively managing them as strategic assets. They focus on factors beyond just acquisition costs, such as security, productivity and manageability. Through standardizing configurations, simplifying management processes, and providing higher specification PCs, Intel IT achieved a 67% reduction in TCO from 1995 to 2006 while improving capabilities. They also shifted from desktops to laptops which increased employee productivity savings by over 5% per week.
CWorks Systems Bhd developed CWorks CMMS, a computerized maintenance management system (CMMS) that is easy to implement and affordable. This allows more organizations, especially small and medium enterprises, to computerize maintenance management. CWorks CMMS has been downloaded over half a million times by users in over 100 countries. It provides benefits such as speedy implementation, reduced maintenance costs, increased asset availability, and improved decision making through reports and analytics.
Delta Computer Group provides IT hardware maintenance and project services. They have over 1,000 professionals worldwide serving clients across various industries. The company was founded in 1990 and is headquartered in Farmingdale, NY.
This document advertises and provides information about the Nuclear Maintenance and Plant Modernization Conference happening on May 25-26, 2011 in Brussels, Belgium. The conference will focus on effective operations and maintenance strategies to improve efficiency, increase output, and reduce outage times. Speakers will discuss topics like predictive maintenance, understanding costs and return on investment, plant reliability assessments, safety and regulatory issues, and managing resources and workforces. The document provides an agenda, speaker information, pricing details, and encourages attendees to register before certain dates to receive discounts.
PSAV, an event services company with 2,500 employees across 600 locations, was spending over $300,000 annually on third-party audio and web conferencing services. They deployed Microsoft Office Communications Server and Unified Messaging in Exchange Server to improve communications capabilities and reduce costs. The integrated solution provides instant messaging, presence, and audio/video conferencing at a fraction of the previous cost. It has replaced third-party services and improved collaboration, saving PSAV over $300,000 per year.
Delta Computer Group provides IT hardware maintenance and project services. They have over 1,000 professionals worldwide and were founded in 1990. The CEO, John Kamen, has extensive experience in IT services and focuses on customer satisfaction, diversified expertise, and employee competencies. Delta offers computer maintenance, data center services, and support across various industries and locations.
This document discusses SNP T-Bone Data Provisioning and Masking software. It provides an introduction to SNP and test data management challenges. The SNP solution allows for flexible, intelligent data subsetting and masking to efficiently provision test data. It highlights features such as predefined scenarios, parallel processing, and field-level data masking.
The JD Group implemented a contact center solution from Spescom and Presence Technology to centralize its debt collections operations across two sites. This increased agent productivity by 200% by automating outbound dialing and integrating scripts. The solution also improved reporting, management oversight, and customer experience. It provided benefits like reduced sites, lower costs, better collections success, and a strategic advantage for JD Group.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Coop Norge Handel implemented Nimsoft Monitor to unify their disparate and inadequate monitoring operations. Nimsoft provided comprehensive visibility across their entire organization from core to users. This allowed IT to identify issues quickly and improve services. It reduced costs by allowing less experienced staff to resolve many issues without specialist assistance. Customer satisfaction improved as services were restored faster and more reliably.
Premiere Global Services is an international provider of communication technologies and software services that help companies simplify and accelerate their business processes. It uses its unified communications platform PGiCOS to automate processes like billing, collections, investor relations, and HR management for its over 50,000 business customers worldwide. Premiere Global Services consultants help identify opportunities to optimize clients' processes and implement solutions to increase efficiency, profitability, and customer satisfaction.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
1) Telefónica, a major telecommunications company, was facing pressures on revenue and sought new business models.
2) They partnered with NEC to provide a SaaS platform to meet the needs of SME customers quickly and cost effectively.
3) NEC's integrated IT and network solution using aggregation and multi-tenancy technologies met Telefónica's requirements and was launched in just 45 days, gaining over 10,000 users in its first year.
Penny Market, one of the leading supermarket chains, has adopted a Cisco TelePresence solution
to ensure collaboration between its main office and local branches and reduce travel costs
NextiraOne is a UK-based IT services provider that helps businesses address challenges related to costs, business agility, consumer demand, globalization, skills shortages, security, and technology changes. It offers a range of managed services including mobility/BYOD, virtual desktop integration, secure WANs, data centers, cloud services, and communications. NextiraOne has over 4,300 employees including 2,500 service experts and serves over 61,000 customers globally from its UK headquarters and international offices. It partners with major technology companies and has a track record of satisfied customers in the UK across industries like retail, government, manufacturing, and more.
1) The document discusses convergence as a continuum to drive superior customer outcomes. It argues that convergence should optimize for both efficiency/agility and performance to meet different organizational needs.
2) Dell believes convergence should span infrastructure, operations, applications, and services. Dell offers solutions focused on both performance and efficiency/agility.
3) Convergence involves trade-offs and may be incomplete. Dell advocates for open, flexible architectures and interoperability between existing management solutions to fully realize the benefits of convergence.
Nilesat, an Egyptian satellite broadcaster, implemented a Cisco video solution to improve service reliability, flexibility, and efficiency. The Cisco IP-based system provides up to 70% better smart redundancy and 5-10 times faster failure switchover times compared to Nilesat's previous system. It also allows Nilesat to manage more content with minimal costs and expand into new markets like online content delivery. Nilesat considers Cisco a technology partner and plans continued collaboration on video technologies.
NetApp Professional Services offers expert consulting and deployment services to help customers address business challenges and optimize their IT environments. Their services include assessing customer environments, designing storage solutions, deploying new systems, and managing storage infrastructure. Customers benefit from increased efficiency, reduced costs, faster deployments, and optimized storage utilization through NetApp's proven methodologies and expertise in areas like virtualization, databases, applications, and data protection.
Connectvision software was implemented at the AA's call center in Cardiff to improve internal communications and enhance the working environment in an effort to retain skilled staff. The AA uses Connectvision to deliver corporate news, business performance updates, local information, and employee news across multiple screens. Early surveys found high satisfaction levels with Connectvision among staff who reported always getting new information from the screens. Further Connectvision rollouts are planned for other AA call centers to continue improving internal communications.
The client, a leading telecom operator in the Philippines, was facing high operating costs and service level issues due to a decentralized network operations model. Tech Mahindra implemented a centralized Network Operations Centre (NOC) to monitor network performance across the client's 2G and 3G networks. The NOC was delivered within budget and timeline, providing improved network visibility, optimized operations, and reduced costs for the client.
The document discusses cloud services provided by NEC including UCaaS, BaaS, and video collaboration. UCaaS provides phone, messaging, video conferencing and contact center tools through the cloud to improve flexibility. BaaS protects customer data through encryption and disaster recovery services. Moving to NEC's cloud services reduces costs compared to on-premise systems and allows businesses to scale services up or down as needed.
IT Services Firm Improves Data Center and Branch Performance
Sycor leverages WAAS solution to bolster central WAN security and control, restore branch application performance
Verna Group Ltd uses IBM Cognos Planning to improve data visibility and analysis across its global healthcare waste management business. The software allows Verna to perform sophisticated multi-dimensional analysis of sales, costs, budgets, and forecasts that was previously difficult to do in Excel. Verna works with consulting firm Inca Software to implement planning solutions and ensure users are trained to work independently with the software. Inca provides ongoing support that Verna relies on to optimize use of IBM Cognos Planning and adapt their planning processes over time.
Verna Group Ltd uses IBM Cognos Planning to improve data visibility and analysis across their global healthcare waste management business. The software allows them to perform multidimensional analysis of sales, costs, budgets, and forecasts. Verna works with consulting firm Inca Software to implement planning solutions and gain expertise in using IBM Cognos Planning and Contributor. Inca provides training and support that has helped Verna become self-sufficient users while maintaining access to expert guidance.
iLinc Case Study: Expand Web Conferencing Capabilities and Cut Costs by Switc...BroadSoft
To learn more, please visit www.ilinc.com
Case Study: Demand Management expands web conferencing capabilities and cuts costs by switching from WebEx to iLinc.
To learn more, please visit www.ilinc.com
Duke Group of Industries faced challenges including vulnerability to external attacks, bandwidth misuse, and lack of secure inter-office connectivity across its 5 locations. It implemented Nevales UTM solutions including a firewall, VPN, and bandwidth management. This provided a stable, secure network with easy centralized manageability, proper bandwidth utilization, and considerable reduction in downtime and increase in system and employee efficiency. The VP of MIS praised Nevales' pay-as-you-use model and ability to change their perception of UTM solutions.
This document provides information about the Agoria Banking Club Version from December 11, 2011. It was created by Siemens Enterprise Communications GmbH & Co. KG, who holds a trademark license from Siemens AG for this banking software.
This document discusses the results of the Nemertes Research PilotHouse Awards for Unified Communications vendors. It provides an overview of the awards, including how vendors were classified into categories of Market Leaders and Market Challengers. Cisco was named the PilotHouse Market Leader Winner, while Siemens was named the PilotHouse Market Challenger Winner based on ratings from IT professionals on the vendors' technology, customer service, and value. The document also discusses finalists in each category and provides analysis of vendor performance.
This case study describes how Nilfisk-Advance, a Danish manufacturer of cleaning equipment, implemented a unified communications (UC) solution from Siemens Enterprise Communications to reduce costs and promote collaboration.
Nilfisk-Advance wanted to improve communications across its global operations without heavy capital investment. Siemens provided a managed UC service delivered via OpenScape Voice and Unified Communications. This centralized solution while avoiding long-term management issues.
The benefits included cheaper calls between locations, easier global teamwork through a single voice number and messaging system, and reduced operational complexity through centralized governance and support. Nilfisk-Advance saw improved collaboration and faster project development as a result.
Nilfisk-Advance, a Danish cleaning equipment manufacturer operating globally, wanted to upgrade its outdated communications systems to reduce costs and promote smarter teamwork. It chose a unified communications solution from Siemens Enterprise Communications delivered as a managed service. This is providing state-of-the-art voice and collaboration tools through a single agreement and service level, while avoiding large upfront investments. The benefits include cheaper calls, improved global collaboration through videoconferencing, and faster project work, helping Nilfisk-Advance meet its goal of reducing travel costs by 12% annually.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
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UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Full-RAG: A modern architecture for hyper-personalizationZilliz
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Dr. Sean Tan, Head of Data Science, Changi Airport Group
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* Importance and benefits of vector search
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* Step-by-step implementation guide
* Live demos with code snippets
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#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
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Programming Foundation Models with DSPy - Meetup Slides
Nilfisk case study
1. Case Study
Nilfisk-Advance cuts cost
and boosts teamwork with
managed UC service
“Siemens Enterprise Communications’ project
management proposals stood out from the
competition. They had the capacity to handle the
roll-out, provide value for money and the most
credible project management strategy.”
Steen Andersen, IT director, Nilfisk-Advance
Summary
Nilfisk-Advance of Denmark is one of The solution The benefits
the pioneers of professional cleaning The company chose a unified State-of-the-art communications
equipment for industry and contract communications (UC) platform from One voice numbers and greater team
cleaning. With operations in 43 highly Siemens Enterprise Communications. This collaboration
competitive markets world-wide, the group is delivering state-of-the-art communications Faster global team working and simpler
has a strong ‘green’ commitment as a for Nilfisk-Advance through a managed project development
member of the Carbon Disclosure Project service agreement which, by its nature, Cheaper calls between regional
on carbon emissions reporting. provides central governance while ensuring company locations
that the group is not being drawn into Central governance and service
The task heavy capital investment and the long-term operation handled through a managed
Nilfisk-Advance wanted to drive corporate- integrations and maintenance issues service agreement: reduced operational
level efficiencies, reducing travel and promoting associated with it. complexity via a globally consistent SLA,
smarter team working across its global reduced service costs and a single point
operations, without being drawn into of contact for multi-vendor management
complex ICT/communications investment System transformation and the complete
and service management commitments programme financed from operating not
across many countries. capital expenditure
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
2. About Nilfisk-Advance drive down these expenses while promoting Programme elements: The benefits programme. Regular staff skills training and
Founded in 1906 in Denmark, Nilfisk-Advance smarter working practices. Communications plan – how Nilfisk- Siemens Enterprise Communications’ onboarding sessions, are guided by the
(along with Hoover in the USA) is one of the Steen Andersen of Nilfisk-Advance explains Advance teams will implement and use UC delivery of UC as a managed service to implementation’s communications strand. In
pioneers of household cleaners. Today the the group stance: “Telephony wasn’t our core Network QoS (quality of service) Nilfisk-Advance has resulted in cost and addition, Nilfisk-Advance has brought out its
company manufactures a portfolio of high competence, so we didn’t want to make large WAN upgrade increasingly, collaboration benefits. own “How to use” internal guide for staff and
quality cleaning solutions for industry and scale infrastructure investments. We needed the Training and education invested in e-learning modules.
the professional cleaning sector. The Site audit and preparation The new platform runs on a mixture of VPN
right partner to design, manage and roll-out a lines and MPLS (Multiprotocol Label Switching) Steen Andersen explains: “We’ve found that
portfolio includes a wide range of road new system in each country and then centralise Technical plan: Siemens Enterprise
sweepers, floor cleaning machines, vacuum Communications project – the MPLS mainly provided for regional different age groups in the workforce have
things for us. We are a traditional industrial lines and for sites with high definition video different expectations. For Generation Y staff,
cleaners and high pressure washers. company – we operate on low margins.” Daily operations and procedures
governing all work conferencing. The complex technical challenges the telephone is just another piece of unified
The task Tailored solution have led the integration team to develop a communications software. However, we have
After decades of growth, the company became Siemens Enterprise Communications is Through regular reviews with Nilfisk- fixed concept for WAN and LAN upgrades as to educate older users on system capabilities,
environments world-wide. The single
part of engineering specialist NKT Group in meeting Nilfisk-Advance’s needs through Advance’s project teams, Siemens Enterprise each new country is brought into the service. such as encouraging them to use the web
agreement also means that all remote centres
1989. Operating in 43 countries and a global a managed service agreement for a fully Communications has been able to control meeting or chat functions. The options are
within Siemens Enterprise Communications’ Nilfisk-Advance country teams are enjoying
workforce of 5,000, the company had centralised UC solution based on: and benchmark a complex, multi-location impressive.”
global infrastructure operate to ITIL-based ‘one number’ voice capabilities as well as
maintained internal telecommunications integration programme.
processes, ensuring consistent service levels, integrated messaging and chat facilities. The
systems. However, it wanted to enhance these OpenScape Voice for 2500 users descriptions, enhanced escalations and Implementation challenges group is also benefiting from cheaper voice
capabilities while driving down operating costs. OpenScape Unified Communications faster resolution times. Any global telecommunications project poses calls and more reliable data communications
Nilfisk-Advance’s senior management and its for 1500 seats
OpenScape Mobile User 1500 users challenges. Asset discovery is complex and between the Americas, Asia and Europe.
ICT division, led by Steen Andersen, knew Programme elements include gateways, PC
OpenScape Contact Centre at several there are always variations in information These advances are making a daily
there was scope for strategic change. Built on soft phones with software integration and
locations including Denmark, USA, China, supplied by carriers. A recurring difficulty contribution to the group target of a 12 per
acquisitions, Nilfisk-Advance’s country teams desk phones, contact centres, reception
Germany, and UK was the differences between national cent reduction in travel costs for 2009-2011,
had multiple and outdated telecommunications offices, mobile clients and project
network standards. Siemens Enterprise set by Nilfisk-Advance’s CEO, Jørgen Jensen
systems. As IT director Steen Andersen states: implementation and testing. Siemens
The agreement has three elements: Communications has skilfully evaluated each in the group’s 2009 annual report.
“We had a mix of Alcatel, Nortel, Avaya, Siemens Enterprise Communications also implemented
location’s hardware and software assets.
and others from different eras. There was no An operating expenditure-based, HD video for the main centres outside of the Global operations are benefitting from smarter
They also carefully assessed local networks
programme to set up a fully centralised phased transformation, including core managed service agreement. working too. Nilfisk-Advance now has 12
to determine necessary equipment. Steen
communications infrastructure until 2009.” planned transformation that harnesses Andersen of Nilfisk-Advance comments: specially equipped video conferencing rooms
Phased programme
As part of its strategic planning which Siemens Enterprise Communications’ “Siemens Enterprise Communications at offices in several countries, including
incorporated reducing travel costs, Nilfisk- global integration expertise
Siemens Enterprise Communications is
provided all the seats, but they also took Denmark, USA, China, Italy and Hungary, “The real change comes
delivering the solution in a phased programme
Advance decided to outsource its existing ICT Centralised governance around a which is scheduled for completion by Autumn great trouble to assess local carriers’ which is reducing the need for senior when users understand
and telephony to deliver an integrated state- consolidated service level agreement information. We had better information for executives and project teams to travel.
of-the-art communications platform. Steen (SLA) and single point of contact
2011. Phase one – due to finish at the end
each roll-out because of their involvement.”
what’s really possible with
of 2010 - has already covered the key Nilfisk- However, it is the new communications’
Andersen of Nilfisk-Advance explained: “We Multi-vendor consolidation Advance manufacturing facilities – Denmark, unified communications.
Managing the relationship boost to global team-working that has most
wanted a simpler and cheaper way to run things USA, China, Italy and Hungary. Phase two in Different age groups in the
Through the agreement, Nilfisk-Advance is To set the operational parameters for managing impressed Steen Andersen: “The new centres
at global and local levels while reducing PBX 2011 will bring 19 more sites into the new
able to concentrate on business priorities the companies’ partnership, Steen Andersen’s have improved team collaboration, workforce have different
and communication costs. Savings from the new communications platform.
while Siemens Enterprise Communications’ IT team kicked off the programme by visiting especially with the addition of the HD video
telecommunications systems at HQ offices would expectations.”
teams manage the transformation of Nilfisk- Siemens Enterprise Communications’ support at our main world-wide locations. We were
pay for close to 50 per cent of global roll-out.” Central governance with local excellence
Advance’s legacy networks to IP-based centre in Sofia to present Nilfisk-Advance’s surprised as the original main objective was to Steen Andersen,
The company investigated outsourcing with Nilfisk-Advance’s new global telephony service
‘Open Communications’. Their experts objectives. Siemens Enterprise cut travel costs, but inter-region collaboration IT director,
managed telephony services as the springboard is a corporate level solution - smarter working Nilfisk-Advance
assume responsibility for integrating Nilfisk- Communications has continued to invest improved markedly. Our senior management
for longer term developments such as cross for reduced travel. To maintain the necessary
Advance’s existing multi-vendor, multi- resources in ensuring collaboration between has found that common projects now run
boundary team collaborations. After evaluating controls, Nilfisk-Advance’s corporate team
technology environments, including mixed its support and development centres. much faster.”
suppliers, Nifisk-Advance’s IT team was convinced based at the group’s Brondby headquarters,
(TDM and IP) technology infrastructures. Siemens generates each local business case and
that Siemens Enterprise Communications and Enterprise Communications can bring in Ongoing work is directed by Nilfisk-Advance The future
its OpenScape UC platform provided the vital specifications. The IT team then works with The UC programme is progressing through
expert partners to support financing of assets, through bi-monthly meetings of its project
operational benefits they desired including Siemens Enterprise Communications to Nilfisk-Advance’s central control and Siemens
ensuring that Nilfisk can control ‘how much’ management board. and regular face to face
gateways, call centre functionality, faster call match these needs to the local telephony Enterprise Communications’ project
moves from Capex to Opex – while aligning meetings with the project manager and
handling, more flexible conferencing, virtual systems and manage implementation. management. Nilfisk-Advance is able to deal
the programme to group accounting models. Siemens Enterprise Communications’ service
presentation options, and mobile integration. delivery team led by Heinz-Peter Machata. All with one expert supplier and SLA so it has
Nilfisk-Advance ICT realises the management’s
Siemens Enterprise Communications is these sessions are backed by weekly much more effective governance than having
Nilfisk-Advance wanted to drive a new vision through a project plan with seven
drawing on its track record in multi-vendor conference calls. Project management and to deal with multi-technology, multi-vendor as
communication strategy and system to meet strands. These include workforce training
services – it has 2,000 certifications on escalation procedures have been refined over well as TDM and IP environments.
the key corporate objective: reducing travel and on boarding for Nilfisk-Advance’s
costs. In its 2009 annual report, the company other vendor equipment – to provide Nilfisk- country staff – a commitment often under- time. Steen Andersen says: “The
Advance with a single SLA. This imposes Siemens Enterprise Communications and
had noted total travel expenses of 61 million realised in communications programmes. implementation has generally gone well. It
centralised project governance including the Nilfisk-Advance have invested effort and
DKK (Krone). It also stated its intention to has been a smooth roll-out. The fact that the
management of Nilfisk-Advance’s multi-vendor resources to build momentum for the UC
telephones do the job is the key to everything.”