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HP Halo Managed ServiceS
   HP	Halo	Telepresence	and	Video	Collaboration	Services

   Managed Services overview data Sheet

   Maximize your communications enterprise-wide with HP Halo Managed Services



  Security & Privacy           global Service          dedicated network        Proactive Monitoring         Unlimited Bridging            Technology refresh*     account Management*         concierge Support**




HP	has	the	most	complete	managed	services	                            n			 xceptional	interoperability	that	maximizes	your	investment		
                                                                         E                                                                        n			 4x7	Concierge	Support	that's	only	a	click	away	and	includes	
                                                                                                                                                     2
                                                                                                                                                    trained	"live"	support	staff	to	answer	your	questions,	provide	
offering	available	from	a	single	source	                                   in	existing	video	collaboration	assets
                                                                                                                                                    immediate	resolution	of	routine	issues	and	report	problems—at	
                                                                      n			 igh-quality,	company-to-company	connections	that	enable	
                                                                         H
Executives,	project	managers	and	staff	members	of	globally	                                                                                         no	extra	charge
                                                                           frequent	communications	with	partners,	suppliers	and	vendors
dispersed	enterprise	organizations	have	always	preferred	to	                                                                                      n			 echnology	Refresh	updates	that	assure	all	components	critical		
                                                                                                                                                     T
                                                                      n			ncreased	utilization	of	video	collaboration	assets	that	leads		
                                                                         I
conduct	critical	business	in	a	face-to-face	environment;	now,		                                                                                     to	maintaining	the	Halo	experience	that	the	customer	purchased	
they	can	do	so	without	ever	boarding	a	plane.	High-quality	video		         to	quick	decisions	and	an	accelerated	time	to	market
                                                                                                                                                    remain	current,	and	all	Halo	endpoints	remain	compatible—at	
collaboration	is,	in	fact,	the	new	frontier	of	global	corporate	      n			 ecreased	demands	on	IT	staff,	enabling	those	staff	members	
                                                                         D
                                                                                                                                                    no	extra	charge***	
communications.	But,	video	collaboration	products	alone	                   to	redirect	efforts	to	other	core	IT	areas	that	benefit	your	
                                                                                                                                                  n			 ccount	management
                                                                                                                                                     A
don't	provide	the	reliable,	secure,	consistent	and	exceptional	            company's	operations
communication	experience	needed	for	virtual	communications	                                                                                       n			 emote	monitoring	and	diagnostics	of	all	Halo		
                                                                                                                                                     R
                                                                      Within	HP	Halo	Managed	Services,	HP	has	two	distinct	service	
to	be	as	effective	as	possible.	That's	where	HP	Halo	Managed	         offerings	to	meet	any	organization's	video	collaboration	needs:	              Telepresence	Solutions
Services	make	a	huge	difference.	It's	these	managed	services		        n			 P	Halo	Telepresence	Service                                            n			 emote	calibration	of	Halo	components
                                                                                                                                                     R
                                                                         H
that	make	the	age-old	promise	of	immersive	communications	                                                                                        n			 uilt-in,	AES-256	encryption	that	assures	secure	communications	
                                                                                                                                                     B
                                                                      n			 P	Halo	Video	Collaboration	Service
                                                                         H
through	video	collaboration	a	reality.                                                                                                              between	all	HP	Halo	Telepresence	Solutions
HP	offers	a	robust	portfolio	of	managed	services	that	is	unmatched	   HP	Halo	Telepresence	Service                                                n			 onnections	to	the	access-controlled	HVEN,	including	unlimited	
                                                                                                                                                     C
in	the	industry	for	its	breadth	and	global	reach.	And,	HP	has	a	                                                                                    use	of	the	global	network
proven	record	of	success	in	providing	managed	services	worldwide.	    Customers	using	HP	Halo	Telepresence	Solutions—including	HP	
                                                                                                                                                  n			 uaranteed	available	bandwidth	with	no	usage	charges	
                                                                                                                                                     G
                                                                      Halo	Collaboration	Studios,	HP	Halo	Meeting	Rooms	and	HP	
HP	delivers	managed	services	that	run	on	the	Halo	Video	              Halo	Collaboration	Centers—achieve	world-class	video	and		                  n			 ultipoint	capabilities:	connect	to	multiple	locations	around		
                                                                                                                                                     M
Exchange	Network	(HVEN),	a	global,	dedicated,	OC-level	               audio	collaboration	through	the	HP	Halo	Telepresence	Service.	                the	world	at	the	same	time	
network	optimized	specifically	for	video	and	audio	collaboration.	    This	offering	is	HP's	most	comprehensive	suite	of	fully	managed,	
Other	networks	are	designed	mainly	for	traditional	e-mail	and	        end-to-end	services	for	HP	Halo	customers.
data	exchange.	
                                                                      Key	components	of	the	service	include:	
Benefits	of	the	HP	approach	include:	
                                                                      n			 	global	managed	service	for	all	of	your	Halo		
                                                                         A
n			 utstanding	reliability	and	high-quality	video	and	audio		
   O
                                                                           Telepresence	Solutions
  that	enhance	your	collaboration	experience
HP	Halo	Video	Collaboration	Service                                                                                                                                                                                Halo           Halo video
The	HP	Halo	Video	Collaboration	Service	is	a	robust,	global	                                                                                                                                                   Telepresence      collaboration
managed	service	for	customers	using	non-HP	branded	                                     Service                             description                                                                        Service (HTS)     Service (HvcS)
endpoints—from	desktop	and	meeting	room	applications	to	                                dedicated network (Hven)            Guaranteed	available	bandwidth	on	a	private	global	network.                                                 X
                                                                                                                                                                                                                    X
larger	telepresence	offerings.	The	service	enables	customers	to		
host	their	endpoints	directly	on	the	private,	dedicated	HVEN,	                          Security                            Private,	access-controlled	network.	24x7	activity	and	intrusion	monitoring.             X                   X
rather	than	use	the	Internet	or	corporate	networks	that	are		                           directory                           Directory	management	for	all	customer	endpoints.                                        X                   X
not	designed	for	optimal	video	collaboration.	The	HVEN	and	
                                                                                        cross-company directory             Customer	opt-in	directory	sharing	with	other	Halo-enabled	companies.                    X              Not	included
TANDBERG's	network	infrastructure	technology,	which	is	
included	in	the	HP	Halo	Video	Collaboration	Service,	allow		                            cross-company                       From	opt-in	shared	directory	or	concierge	request	by	both	parties	(HTS),	or	
                                                                                                                                                                                                                    X                   X
users	to	enjoy	increased	reliability,	flexibility	and	enhanced		                        connection                          direct	calling	from	a	video	conferencing	endpoint	with	valid	number	(HVCS).
video	collaboration	across	the	enterprise.	                                             endpoint monitoring                 Ongoing	monitoring	of	key	endpoint	functions.	Event	logging.                            X
                                                                                                                                                                                                                     †
                                                                                                                                                                                                                                        X†
The	HP	Halo	Video	Collaboration	Service	delivers:
                                                                                        network diagnostics                 Proactive	system	checks	of	network	performance,	configurations.                         X                   X
n			 	single-source,	global	managed	service	for	your	video	
   	
   A
                                                                                        Multipoint                          Multipoint	for	all	endpoints.	Unlimited	usage.	Ad	hoc	capabilities.                     X                   X
   collaboration	assets—from	immersive	telepresence	to		
   standards-based	desktop                                                              endpoint configuration              Optimize	settings/options.	Remotely	maintain	correct	endpoint	configurations.           X                   X
n			 onnections	to	the	access-controlled	HVEN,	including		
   	
   C                                                                                    reporting                           Usage	statistics.	Connection	failure.	Issue/resolution	tracking.                        X                   X
   unlimited	use	of	the	global	network
                                                                                        audio connection                    Simple	connection	of	audio	call	into	video	meeting.                                     X              Not	included
n			 uaranteed	available	bandwidth	with	no	usage	charges
   	
   G
                                                                                        Sla                                 Uptime	and	performance	commitment.                                                      X                  X††
n			 ideo	traffic	that	is	independent	of	your	company's	network		
   	
   V
   and	does	not	require	expensive	upgrades                                              off-Hven access (bridge)            Connection	to	corporate	network	and/or	Internet.                                     Optional               X

n			 4x7	monitoring	of	the	network
   	
   2                                                                                    auto-initiate                       Pre-schedule	a	meeting	for	automatic	connection.                                   Not	necessary            X

n			 irectory	management
   	
   D                                                                                    Help desk                           24x7	support	for	technical	issue	resolution.                                            X                   X
n			 ultipoint	capabilities
   	
   M                                                                                                                        24x7	user	assistance.	Technical	support.	Connection	assistance.	Point-and-click	
                                                                                        concierge Support                                                                                                           X               Optional
n			 xpanded	cross-company	connections:	secure	connections		
   	
   E                                                                                                                        immediate	access	(HTS).	Proactive	checks	of	Halo	endpoints	(HTS).
   from	endpoints	on	the	HVEN	to	endpoints	on	other		                                   encryption                          AES	encryption.                                                                      AES-256       Endpoint	dependent
   networks	included	with	no	usage	charges
                                                                                                                            No	charge	for	hardware/software	updates	critical	to	maintaining	the		                              Endpoint	maintenance	
                                                                                        Technology refresh                                                                                                          X
                                                                                                                            experience	purchased	by	the	customer.                                                                    contract

                                                                                        account manager                     Periodic	account	reviews	from	assigned	customer	administrative	contact.                 X              Not	included

                                                                                                                            Ongoing	maintenance.	HVCS	includes	all	equipment	necessary	for		                                   Endpoint	maintenance	
                                                                                        Maintenance                                                                                                                 X
                                                                                                                            the	HVEN	connection.	                                                                                    contract



      To	learn	more,	visit	www.hp.com/halo


 					*		
        Service	is	included	as	part	of	the	HP	Halo	Telepresence	Service,	but	is	not	available	with	the	HP	Halo	Video	Collaboration	Service.
 		**		Concierge	Support	is	included	as	part	of	the	HP	Halo	Telepresence	Service;	it	is	optional	with	the	HP	Halo	Video	Collaboration	Service.	

 ***		 oes	not	include	any	components	or	elements	that	change	the	functionality	of	the	endpoint,	and	does	not	guarantee	that	the	Halo	experience	will	be		
     D
      enhanced	beyond	what	the	customer	originally	purchased.	Technology	Refresh	updates	are	released	solely	at	the	discretion	and	timing	of	HP.
 				†	
          Level	of	monitoring	varies	between	HTS	and	HVCS.
 			††	
          No	service	credits	for	HVCS.
 	©		 opyright	2008	Hewlett-Packard	Development	Company,	L.P.	The	information	contained	herein	is	subject	to	change	without	notice.	The	only	warranties	for		
    C
    HP	products	and	services	are	set	forth	in	the	express	warranty	statements	accompanying	such	products	and	services.	Nothing	herein	should	be	construed		
    as	constituting	an	additional	warranty.	HP	shall	not	be	liable	for	technical	or	editorial	errors	or	omissions	contained	herein.	Printed	in	the	U.S.

     4AA2-2374ENA,	November	2008

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  • 1. HP Halo Managed ServiceS HP Halo Telepresence and Video Collaboration Services Managed Services overview data Sheet Maximize your communications enterprise-wide with HP Halo Managed Services Security & Privacy global Service dedicated network Proactive Monitoring Unlimited Bridging Technology refresh* account Management* concierge Support** HP has the most complete managed services n xceptional interoperability that maximizes your investment E n 4x7 Concierge Support that's only a click away and includes 2 trained "live" support staff to answer your questions, provide offering available from a single source in existing video collaboration assets immediate resolution of routine issues and report problems—at n igh-quality, company-to-company connections that enable H Executives, project managers and staff members of globally no extra charge frequent communications with partners, suppliers and vendors dispersed enterprise organizations have always preferred to n echnology Refresh updates that assure all components critical T n ncreased utilization of video collaboration assets that leads I conduct critical business in a face-to-face environment; now, to maintaining the Halo experience that the customer purchased they can do so without ever boarding a plane. High-quality video to quick decisions and an accelerated time to market remain current, and all Halo endpoints remain compatible—at collaboration is, in fact, the new frontier of global corporate n ecreased demands on IT staff, enabling those staff members D no extra charge*** communications. But, video collaboration products alone to redirect efforts to other core IT areas that benefit your n ccount management A don't provide the reliable, secure, consistent and exceptional company's operations communication experience needed for virtual communications n emote monitoring and diagnostics of all Halo R Within HP Halo Managed Services, HP has two distinct service to be as effective as possible. That's where HP Halo Managed offerings to meet any organization's video collaboration needs: Telepresence Solutions Services make a huge difference. It's these managed services n P Halo Telepresence Service n emote calibration of Halo components R H that make the age-old promise of immersive communications n uilt-in, AES-256 encryption that assures secure communications B n P Halo Video Collaboration Service H through video collaboration a reality. between all HP Halo Telepresence Solutions HP offers a robust portfolio of managed services that is unmatched HP Halo Telepresence Service n onnections to the access-controlled HVEN, including unlimited C in the industry for its breadth and global reach. And, HP has a use of the global network proven record of success in providing managed services worldwide. Customers using HP Halo Telepresence Solutions—including HP n uaranteed available bandwidth with no usage charges G Halo Collaboration Studios, HP Halo Meeting Rooms and HP HP delivers managed services that run on the Halo Video Halo Collaboration Centers—achieve world-class video and n ultipoint capabilities: connect to multiple locations around M Exchange Network (HVEN), a global, dedicated, OC-level audio collaboration through the HP Halo Telepresence Service. the world at the same time network optimized specifically for video and audio collaboration. This offering is HP's most comprehensive suite of fully managed, Other networks are designed mainly for traditional e-mail and end-to-end services for HP Halo customers. data exchange. Key components of the service include: Benefits of the HP approach include: n global managed service for all of your Halo A n utstanding reliability and high-quality video and audio O Telepresence Solutions that enhance your collaboration experience
  • 2. HP Halo Video Collaboration Service Halo Halo video The HP Halo Video Collaboration Service is a robust, global Telepresence collaboration managed service for customers using non-HP branded Service description Service (HTS) Service (HvcS) endpoints—from desktop and meeting room applications to dedicated network (Hven) Guaranteed available bandwidth on a private global network. X X larger telepresence offerings. The service enables customers to host their endpoints directly on the private, dedicated HVEN, Security Private, access-controlled network. 24x7 activity and intrusion monitoring. X X rather than use the Internet or corporate networks that are directory Directory management for all customer endpoints. X X not designed for optimal video collaboration. The HVEN and cross-company directory Customer opt-in directory sharing with other Halo-enabled companies. X Not included TANDBERG's network infrastructure technology, which is included in the HP Halo Video Collaboration Service, allow cross-company From opt-in shared directory or concierge request by both parties (HTS), or X X users to enjoy increased reliability, flexibility and enhanced connection direct calling from a video conferencing endpoint with valid number (HVCS). video collaboration across the enterprise. endpoint monitoring Ongoing monitoring of key endpoint functions. Event logging. X † X† The HP Halo Video Collaboration Service delivers: network diagnostics Proactive system checks of network performance, configurations. X X n single-source, global managed service for your video A Multipoint Multipoint for all endpoints. Unlimited usage. Ad hoc capabilities. X X collaboration assets—from immersive telepresence to standards-based desktop endpoint configuration Optimize settings/options. Remotely maintain correct endpoint configurations. X X n onnections to the access-controlled HVEN, including C reporting Usage statistics. Connection failure. Issue/resolution tracking. X X unlimited use of the global network audio connection Simple connection of audio call into video meeting. X Not included n uaranteed available bandwidth with no usage charges G Sla Uptime and performance commitment. X X†† n ideo traffic that is independent of your company's network V and does not require expensive upgrades off-Hven access (bridge) Connection to corporate network and/or Internet. Optional X n 4x7 monitoring of the network 2 auto-initiate Pre-schedule a meeting for automatic connection. Not necessary X n irectory management D Help desk 24x7 support for technical issue resolution. X X n ultipoint capabilities M 24x7 user assistance. Technical support. Connection assistance. Point-and-click concierge Support X Optional n xpanded cross-company connections: secure connections E immediate access (HTS). Proactive checks of Halo endpoints (HTS). from endpoints on the HVEN to endpoints on other encryption AES encryption. AES-256 Endpoint dependent networks included with no usage charges No charge for hardware/software updates critical to maintaining the Endpoint maintenance Technology refresh X experience purchased by the customer. contract account manager Periodic account reviews from assigned customer administrative contact. X Not included Ongoing maintenance. HVCS includes all equipment necessary for Endpoint maintenance Maintenance X the HVEN connection. contract To learn more, visit www.hp.com/halo * Service is included as part of the HP Halo Telepresence Service, but is not available with the HP Halo Video Collaboration Service. ** Concierge Support is included as part of the HP Halo Telepresence Service; it is optional with the HP Halo Video Collaboration Service. *** oes not include any components or elements that change the functionality of the endpoint, and does not guarantee that the Halo experience will be D enhanced beyond what the customer originally purchased. Technology Refresh updates are released solely at the discretion and timing of HP. † Level of monitoring varies between HTS and HVCS. †† No service credits for HVCS. © opyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for C HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Printed in the U.S. 4AA2-2374ENA, November 2008