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NH Granite State Ambassadors Yearbook 2015

The New Hampshire Granite State Ambassadors' 2014-2015 yearbook highlights the organization's mission to provide hospitality and information to visitors and residents, showcasing the dedication of its board and volunteers. It includes messages from the executive director and board chair, acknowledging achievements and plans for future growth, as well as a review of notable awards and recognitions received by the organization and its members. The yearbook underlines the importance of volunteerism, community engagement, and enhancing New Hampshire's appeal as a destination.

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New Hampshire Granite State Ambassadors 2014-2015 Commemorative Yearbook β€œNew Hampshire’s Information Specialists”
Board of Directors 2014-2015 Officers: Gretchen Ziegler, Chair Bill Petersen, Vice-Chair & Founder Judi Window, Founder Directors: Sue Geyer, 2014 GSA of the Year Jean McGiffin, 2013 GSA of the Year Lorraine Charron, 2012 GSA of the Year Mike Somers (NH Lodging & Restaurant Association) Peter Laufenberg (Plymouth State University) Tori Berube (Granite State Management & Resources) Chris Lockwood (NH Motor Speedway) Kim Monk (Southern NH University) Board Emeritus: Peter Morgan, Founder Staff & Contractors Alice Pearce, Executive Director Kelly Bryer, Chief Operating Officer Michelle Demirjian, Chief Financial Officer Naomi Halter, Special Events Manager Eileen Herring, Education & Tours Manager Lisa Jackson, Communications Director Matt Lavoie, Literature Coordinator NH Granite State Ambassadors Mailing: 241 Pine Street, Suite 1 Manchester, NH 03103 (240) 621-0638 www.nhgsa.com info@nhgsa.com GSA Mission and Values Our Mission The Granite State Ambassadors program is dedicated to meeting and exceeding the informational needs of guests and residents of the State of New Hampshire through in-depth training and active participation of our certified Ambassadors. Our Core Values We believe in volunteerism, participation, and cooperation. We believe in training and demonstrating the essence of New Hampshire hospitality. We believe that citizen responsibility and living landscape are the themes that define this essence. Citizen Responsibility A belief that individual citizens can and will take responsibility for our future. Living Landscape A strong attachment to the condition of the state, including both its natural resources and its built environments. In short, we believe that New Hampshire will only be a good place to visit if it continues to be a good place to live. Visitors will come only if we work proactively to retain our scenic open spaces, rich historic and cultural attractions, livable communities, as well as the social structure that values the individuals and permits them regular opportunities to pitch in and make a difference.
A Message from Our Executive Director First things first! I want to say thank you to Gretchen, Kelly, and the staff, and all the GSAs I have been lucky enough to meet at MHT, special events, and trainings during my first 11 months. Your guidance, endless hours of work and support, advice and suggestions, patience, and helping hands have been invaluable. A little background for those I haven’t met yet: a few years before Judi started NHGSA, I worked with ski areas in our state to start Ski NH – and as president of Ski NH, I attended many GSA trainings as one of the panelists in the Sports & Recreation module. After 23 years at the helm of Ski NH, it was time to find a new challenge, and I’m delighted this opportunity came along! I am honored to be able to work with the Board and the GSA community to enhance our current efforts to make every guest feel that warm New Hampshire welcome that you all provide, and explore opportunities to enable us to do even more in the future. Simply put, my goal is to work with the Board and staff to make NHGSA sustainable from a financial and program viewpoint for many years to come. I am very excited to be working with such a dedicated staff, and NH’s most enthusiastic and passionate volunteers. Let’s have a great year! Most of all, thanks for all you do!!! Alice Pearce, Executive Director Cathedral of the Pines Class of 2014 A Message from Our Chair This past year has been one of changeβ€”a new Executive Director, new Board Members, new events, and new Granite State Ambassadors! For the Board of Directors, this year will be one of consolidating our gains, developing plans for the next 3-5 years, and assuring the continued growth of the organization. With the addition of Allison McLean from Eversource and formerly with the New Hampshire State Parks as our Treasurer, Charlene Courtemanche who needs no introduction, as our Secretary, Bob Albom, adjunct professor at Southern New Hampshire University & NHTI and newly trained at the Mill Falls at the Lake Class of 2015, and Carl Lindblade, affiliate professor in Hospitality Management at UNH, our Board is ready to start our new Board year. We want to take this time to thank GSA Lorraine Charron for her three years on the Board. Her wise counsel, both at our meetings and when an issue arose between meetings, has been very much appreciated. We will miss her at our meetings! And we look forward to welcoming a new GSA of the Year to our next Board Meeting. With the AMBIEs, Alice’s training year is complete, and I can step back to being just the Board Chair. I continue to be very excited about working with Alice and seeing the places she will take us in the future. The rest of the staff has been extremely supportive while Alice learned the ropes, working above and beyond the call of duty as they did while we had no Executive Director. A lot of the burden fell to Kelly as she trained Alice in all the techy things about which I know next to nothing, and kept both Alice and me on our toes as we dealt with each new season of our GSA year. I would like to publicly thank Kelly for all her work over the last two years as we relied so heavily on her many skills and vast knowledge about the workings of our organization. Naomi keeps finding new things to keep us busy like the New Hampshire Speedway volunteering next month!! We rely on her to handle all the events with a high level of professionalism. Michelle continues to handle the finances so well we know we do not have to worry. Since I hear nothing about Matt, he must be doing a great job! Our sponsors have stood by us again, supporting us with both finances to run the organization and wonderful partnerships in helping us to meet our Mission. DTTD found new ways for us to work with their Welcome and Information Centers, and we feel they have made great strides in their operations. As the Manchester-Boston Airport has come through a difficult period, we have worked together to expand and improve our service there. We welcome our new GSAs who have been trained this Spring, and look for them to become wonderful members of our organization. They all passed the test this year and we are very proud of them. When you experienced GSAs find them at a volunteer center or event, welcome them and help them get a good start. And, thank you all for your hard work and dedication β€” we couldn’t do it without you!!! Gretchen Ziegler, Chair of the Board of Directors GSA Stonewall Farm Class of 2004 NHGraniteStateAmbassadors
Award-Winning Organization 2015 - NH Travel Council β€œTourism Person of the Year” Awarded by the NH Travel Council to Board Chair, Gretchen Ziegler 2012 – β€œVolunteer Champion Award” - For volunteerism at its best. Awarded by Volunteer NH 2012 – β€œ2012 Top 20 Businesses in NH” - Awarded by New Hampshire Herald 2009 – β€œProfile Award” - In recognition of strength and character based on contributions to the state in preserving New Hampshire’s heritage, culture, resources, traditions, and history. Awarded by Old Man of the Mountain Legacy Fund 2007 – β€œGovernor’s Commendation” - For 10 Years of Service to New Hampshire. Awarded by NH Resource & Economic Development Commissioner George Bald for Gov. John Lynch 2004 – β€œNH Business of the Year” - Tourism/Hospitality. Awarded by Business NH Magazine and the NH Association of Chamber of Commerce Executives 2004 – β€œGranite Pineapple Industry Leader” - Awarded to Bill Petersen, GSA President by Greater Manchester Chamber of Commerce for his tourism leadership in the city of Manchester 2003 – β€œMost Valuable Volunteer(s)” - National Award – Nominated by NH Lodging & Restaurant Association. Awarded by American Hotel & Lodging Association 2003 – β€œYankee Barn Raiser” - Awarded to Bill Petersen, GSA President by Yankee Magazine for his service as president of GSA Inc. and to the state of New Hampshire 2000 – β€œVery Best Volunteers In NH” - Awarded by NH Magazine and voted for by the residents of New Hampshire 1997 – β€œTourism Person of the Year” - Awarded to Judi Window, GSA Managing Director by the NH Travel Council for Development of the Granite State Ambassadors Program KEY PARTNERS
Timothy Adams* Joan Brouillard Trish Joy Ann Karcich Darcy Labrie Helen Lacroix Philip Lefebvre Meaghan Littlefield Denise Ankarberg* Nancy Boyle Susan Caprio Douglas DeDe Kathleen Gardner-Gill Jill Greenleaf Ollie Lachance Robert Albom Carol Atwood-Lyon Sandy Burke Marianna Caveney Bruce Cummings Shelly Duggan Sandra Eller Kristin Farrell Michael Gavrish James Jordan * Recertified in 2014 Manchester-Boston Regional Airport Class of 2015 Mill Falls at the Lake Class of 2015 New Hampshire Public Television Class of 2015 Connie Loken Bob Mullen Carol Newby Andrew Normandy Jane Powers Christine Stacey Debra Zukowski Victor Lachance Anna Michaud Norm Michaud Lynne Murphy David Steinhauer Benjamin Wales Doren Wales Sharon Lane Heather Lewis Linda McCabe Joseph Medeiros Nicolas Minacapelli Mary O’Brien Irene Proulx Andrew Robinson Susan Rossley* Peggy Zinsmeister
Educational Tours Hillsborough Living History Event New Hampshire Supreme Court Manchester-Boston Regional Airport NH Fish and Game Headquarters Star Island - Isles of Shoals, and The Gundalow Company White Mountain Attractions Association 4-Day FAM
EducationalTours&Meetings Not pictured... The Music Hall - β€œMessiah Sing” Quarterly Meetings with Mark Brewer, MHT Director White Mountain National Forest Anselmian Abbey Players β€œRumors” Anselmian Abbey Players β€œThoroughly Modern Millie” Moonlight Meadery Franklin Pierce Manse Comfort Inn Airport and Envy Sports Club and Cafe
Thank you for volunteering at our Special Events Poetry Out Loud Taste of the Nation Manchester NH Home Show MHT Customer Appreciation Day Made in NH Expo Farm and Forest Expo NH Tourism booth for DTTD Best of NH Party – June 2014 Granite State Brewer’s Festival – July 2014 The Big E – September 2014 Farm and Forest Expo – February 2015 NH Camping and RV Show – March 2015 Made In NH Expo – April 2015 NH Governor’s Conference on Tourism Monadnock Travel Council Info Booth Cheshire Fair – July/August 2014 Keene Pumpkin Festival – October 2014 Keene Ice and Snow Festival – February 2015 Rock’n Ribfest
The Big E - 2014 Social Events Social&SpecialEvents|TheBigE β€˜A Window to Judi’ Lunch Holiday Party at Discover Portsmouth Social Committee’s Lunch Bunch Social Committee’s Inn at East Hill Farm Retreat AMBIEs Awards Luncheon
History of the AMBIE Awards The Granite State Ambassadors’ β€œAchievement Awards” were established in 1999 to honor 20 GSAs who had achieved 100-500 hours of volunteer service. After growing to honor hundreds of GSAs for thousands of hours of service, the event was renamed the β€œAMBIE” Awards (like the Emmy Awards, but for Ambassadors). Throughout the year, fellow Granite State Ambassadors, Center Managers, tourism and state officials, and the traveling public, take time to give β€œKudos” to our Granite State Ambassadors, particularly those who volunteer their time. From these submissions, our Nominating Committee, comprised of former GSAs of the Year, and Board and Staff members, meets to discuss the suggestions. This team develops a recommended slate of award recipients for approval by the NHGSA Board of Directors. Congratulations to our Annual, our Hours, our Kudos and all our Award recipients, and to all our wonderful Granite State Ambassadors for your dedication and service to New Hampshire. GSAs of the Year 2015 - Anita Memos 2014 – Sue Geyer 2013 – Jean McGiffin 2012 – Lorraine Charron 2011 – Richard Russell 2010 – Jean Acton 2009 – Vivian Villemure 2008 – Linda Gross 2006 – Jim Narkiewicz 2005 – Trudy Hainey 2004 – Paul Lacourse 2003 – Mary Osborne 2002 – Ron Brown 2001 – Rita Glasheen 2000 – Gerry Steinberger 1999 – Georgie/Charlie Reagan Hospitality from the Heart 2015 - Joyce Heinrich 2014 – Judy Lai 2013 – Steve/Karen Jordan 2012 – Sue Geyer 2011 – Al Peters 2010 – Judy Greer 2009 – Don/Bev McWay 2008 – Pearl Martin 2006 – Ann Carroll 2005 – Jill Guild 2004 – Trudy Hainey 2003 – Roger Bernier 2002 – Art Garey 2001 – Paul Carroll 2000 – Pat Michell 1999 – Mary Osborne Service Awards 2015 - Moe Demers 2014 – Kathleen Kozak 2013 – Sue Greenbaum 2012 – Kate/Gary Bashline 2011 – Anita Memos 2010 – Lorraine Charron 2009 – Joe Reisert 2008 – Jean McGiffin 2006 – Lloyd Farnham 2005 – Linda Gross 2005 – Virginia Stone 2004 – Jim Narkiewicz 2003 – Therese Colford 2002 – Jim Theodosopouls 2001 – Mel Schunneman 2000 – Vera Hujar 1999 – Jean Acton Judi Window It’s Always Sunny in NH 2015 - Howie Wheeler 2014 – Judi Window
History of Special Awards 2014 - Virginia Drew, Pip Adams, Diane LaBelle, Jennifer Tockman, Brenda Urban 2013 – Dianne Fortin, Phyllis Goodhue, Trudy Hainey, Anita Memos, Marty Wagner, Howie Wheeler 2012 – Jennifer Aldrich, Christine Colby, Dylan Crepeau, Maison D’Amelio, Royce D’Amelio, Moe Demers, Allison Demirjian, Nathan Pasquale 2011 – Charlene Courtemanche, Kathleen Kozak, Bob Spoerl 2010 – Kelly Bryer, Jacky Courtois, Leo Glasheen, Kirk Membry, Charlie Reagan, Helen Ryba 2009 – Kathy Cassavaugh, Jill Guild, Peter Morgan, Ron Brown, Lois Mosowitz, Wally Mitchell 2008 – Amoskeag Strummers, Georgie Reagan, Charlie Reagan, Gerry Steinberger 2006 – Deb Avery, Mark Beauchesne, Ron Brown, Kelly Bryer, Suzanne Butler, Lucille Carrier, Gail Colgaizer, Charlene Courtemanche, CK Curtis, Don Davis, Alice DeSouza, Roy Duddy, Michiline Dufort, Mike Duprey, Dean Eastman, Tony Evans, Laurie Ferguson, Betty Gagne, Rita Glasheen, Dee Dee Hanson, Cindy Harrington, Marge Hubbard, Meg Kupiec, Paul Lacourse, Amy Landers, Pam Lorimer, Johanna Lyons, Colleen Mainville, Jean Marshall, Kevin Martin, Van McLeod, Gail McWilliam-Jellie, Ron Meade, Wayne Miller, Jim Narkiewicz, Jane Natches, Matt Newton, Doc Noel, Jayne O’Connor, Alice Pearce, Kim Pickering, Peter Riviere, James Robb, Frumie Selchen, Judy Silverberg, Tim Sink, Marcia Snively, Judy Stokes, Karl Stone, Torene Tango-Lowey, Ann Venard 2005 – Glenn French, Mikey Duprey 2004 – Peggy Evans, Vivian Villemure, Margaret Venator, Jan Ott, Marilyn Beaulieau, Pam Lorimer, Gerry Steinberger 2003 – Lucille Carrier, Bill Congo 2001 – Kiko Statires, Bill Xzachor, Betty Gagne, Dot Kahn, Ron Brown 2000 – Bill Petersen, Andy Gagnon, Ruth Godfrey, Rich Leeds 2015 SPECIAL AWARDS Industry Award Indian Head Resort Center Manager(s) of the Year Jennifer Codispoti & Jennifer Townsend NH Division of Travel & Tourism Rookie Award Kirsten Powelson OUTSTANDING CENTER VOLUNTEERS Capital Region Visitor Center - Kathleen Beliveau Dartmouth/Lake Sunapee Region - Sue Greenbaum Greater Dover Chamber of Commerce - Jeanne Walcek Hampton Beach Visitor Center - Paul Lacourse Lakes Region Tourism Association - Kathleen Kozak Manchester-Boston Regional Airport - Brenda Urban HistoryoftheAMBIES|SpecialAwards Manchester Downtown Info. Center - Yvonne Cote Monadnock Travel Council - Deb Hickey NH State House - Kirsten Powelson Special Events - Kathryn Segreti State Welcome Centers - Raymond Croteau White Mountains Region - Ann Verow
KUDOS AWARDS Jean Acton Pip Adams Tim Adams Violet Anderson Norma Angwin Connie Antoniou Kathleen Beliveau Sarah Brown Vangie Christon Martha Clark Yvonne Cote Raymond Croteau Moe Demers Virginia Drew Sheila Dudman White Mountain Mikey Tony Evans Lloyd Farnum Yvonne Gillen Sue Greenbaum Richard and Anne Hatin Joyce Heinrich Deb Hickey Kathleen Kozak Diane Labelle 100 Hours Tim Adams Matt Blanchard Betsy Booth Sandra Chandonnet Frank Collins Bruce Flegal Yvonne Gillen Marg Hesse Susan Jodoin Mary Lizie Arthur Lizie Sandra Methven Veronica Molloy Irene Mullen Carmen Nadeau Kirsten Powelson Barbara Rousseau Winnie Schmidt Maureen Walsh 250 Hours Tim Adams Arthur Lizie Mary Lizie Kirsten Powelson Maureen Walsh Sharon Carroll Vangie Christon Paul Hentschel Lisa Jackson Jan Moe Ronald Ricker Patricia Shappell 500 Hours Harold β€˜Pip’ Adams Violet Anderson Sarah Brown Elaine Demers Sheila Dudman Thomas Dudman 1000 Hours Moe Demers Sue Geyer Anne Hatin Richard Hatin Brenda Urban 4000 Hours Vivian Villemure SERVICE HOURS AWARDS Paul Lacourse Ron Lai Arthur and Mary Lizie Patty Mason Sam McDonald Jean McGiffin Maryellen McGrath Anita Memos Veronica Molloy Irene Mullen Bill Petersen Kirsten Powelson Joe Reisert Kathryn Segreti Salem Welcome Center State House GSAs Brenda Urban Ann Verow Jeanne Walcek Elise Watson Merick Roz Weizer Howie Wheeler Gloria Wood Lorry Young In Memory of Those Who Passed This Past Year: Annual Hours Brenda Urban 479.25 Tim Adams 429.00 Paul Lacourse 407.00 Anne Hatin 380.00 Richard Hatin 376.50 GSA Emeritus Jim and Jill Guild Richard Russell Lloyd Farnham 7000 Hours Paul Lacourse Lifetime Status Carol Herman Lloyd Farnham Sue Geyer Anne Hatin Richard Hatin Brenda Urban Moe Demers Dennis Roux John Schmidt Greater Manchester Chamber of Commerce 2012 John Wheeler Church Landing / Lakehouse Grill 2004 Sandra Moore Red River Theatre 2013Dan Halpin Winta 2001 Robert Chase Best Western 2005 500 Hours cont- Joyce Heinrich Diane LaBelle Michael Renzulli Gloria Wood Gary Bashline Kate Bashline Mel Schunemann Inaugural Class of 1996
Service Award - Moe Demers Comfort Inn Airport Class of 2011 The Service Award is given to the GSA who serves the GSA program volunteering his or her time with enthusiasm. This GSA is someone who shares their training expertise with others while still continuing to learn about the state of New Hampshire. Moe Demers is one of the stars of the Sterile Side Walk About program at Manchester-Boston Regional Airport. Moe goes out of his way to serve passengers at the airport with both his warm, friendly personality and his mobile device! Moe also volunteers at many special events, and goes out of his way to share his experience at the airport by writing blogs for the NHGSA website. Hospitality from the Heart - Joyce Heinrich League of New Hampshire Craftsmen Class of 2012 This award is given to the GSA who spends endless hours trying to go unnoticed and gives generous contributions to other GSAs from his or her warm heart. Joyce Heinrich gives much of her time to the Concord Visitors Center and the NH State House. Joyce works behind the scenes and never complains. She makes each guest feel very special and has a special talent for mentoring new volunteers. She steps back to let people shine, but at any moment is willing to step up to do whatever is needed. Joyce is a quiet shining star. GSA of the Year - Anita Memos Lake Opechee Inn & Spa Class of 2007 The GSA of the Year is recognized for excellent service to the community and dedication to the GSA mission. This GSA is making a difference, providing guests a unique experience with spirit and enthusiasm, and helping other GSAs by training and mentoring with patience. Anita Memos volunteers tirelessly at Manchester-Boston Regional Airport, and at many special events, including as a supervisor at the Big E. Anita’s enthusiasm and friendly nature help both guests and fellow GSAs to feel welcome. She spreads cheer with the funny hats and earrings that she wears on holidays, and she often covers extra shifts at the airport during bad weather. Judi Window It’s Always Sunny in NH - Howie Wheeler Historical Society of Cheshire County Class of 2012 The Judi Window It’s Always Sunny in NH Award is given to the person who best exemplifies the enthusiasm, energy, and positive outlook that Judi personifies. Howie Wheeler epitomizes Judi’s always sunny outlook. It’s reflected in everything he does. He is the first to praise another GSA and always looks at the sunny side of everything. Howie is adept at making those around him feel comfortable, and demonstrates a sincere interest in others’ lives. He also takes and shares wonderful photographs when he’s volunteering at the Manchester-Boston Regional Airport and special events. Awards
Central NH Chamber of Commerce - Exit 28 Greater Concord Chamber of Commerce Capitol Region Visitor Center Concord Downtown Kiosk Discover Portsmouth Center Dover Chamber of Commerce Greater Manchester Chamber of Commerce Manchester Downtown Information Center Greater Peterborough Chamber of Commerce Hampton Beach Information Center Lakes Region Tourism Association Alton Bay Information Center Tilton Visitor Information Center Manchester-Boston Regional Airport Merrimack Premium Outlets Monadnock Travel Council NH Division of Travel & Tourism Hooksett North State Welcome Center Hooksett South State Welcome Center Salem State Welcome Center Seabrook State Welcome Center NH State House Visitor Center White Mountain National Forest - Exit 32 Corporate Membership Key Partners Partners Member Visitor Center Partners
ThankyoutoourSupporters Training Class Sponsors Manchester-Boston Regional Airport Great NH Restaurants (T-BONES, Cactus Jack’s, Copper Door) Portland Pie Company, Manchester NH Public Television Works Bakery Cafe, Durham Durham Marketplace Three Chimneys Inn and ffrost Sawyer Tavern Mill Falls at the Lake Common Man Family of Restaurants Training Class Speakers Alpine Adventures Central NH Chamber of Commerce Children’s Museum of New Hampshire Currier Museum of Art Flying Monkey Movie House & Performance Center Greater Concord Chamber of Commerce Greater Dover Chamber of Commerce Greater Manchester Chamber of Commerce Greater Portsmouth Chamber of Commerce Lakes Region Tourism Association Lake Sunapee Chamber of Commerce Manchester-Boston Regional Airport Mill Falls at the Lake Monadnock Travel Council NH Boat Museum NH Campground Association NH Department of Agriculture NH Division of Economic Development NH Division of Travel and Tourism Development NH Fish and Game NH Fisher Cats NH Grand NH Made Products and Services NH Public Television NH State House NH State Parks Seacoast Science Center SEE Science Center Ski NH Stephanie Seacord Strawbery Banke Squam Lakes Natural Science Center The Music Hall The Palace Theatre Whale’s Tale Waterpark White Mountains Attractions White Mountains National Forest Winnipesaukee Scenic & Hobo Railroads Perk Sponsors Boomerang Adventures Business NH Magazine Envy Sports Club & Cafe Flying Monkey Performance House Franklin Pierce Homestead Indian Head Resort Jack Daniels Motor Inn Jean’s Playhouse Kearsage & Upper Valley Life Magazines Manchester-Boston Regional Airport Massage Envy Merrimack Premium Outlets Montshire Museum of Science Tanger Outlet Center – Tilton White Mountains Attractions Corporate Membership, Sponsorships, Grants Centrix Bank Courville Communities Enterprise Holdings Foundation LGA / Total Scope Marketing Manchester-Boston Regional Airport Massage Envy Radisson Hotel, Manchester State of New Hampshire Tanger Outlet Center - Tilton Special Event Sponsors Town of Bedford, NH [AMBIES] Discover Portsmouth [Holiday Party] Fratello’s Italian Grille [AMBIES] Made In NH Expo [Millyard Communications Inc.] Rock’n Ribfest [Nashua Rotary West] Taste of the Nation Manchester [No Kid Hungry] The Big E [NH Division of Travel and Tourism Development] NH State Home Show [NH Homebuilders Association]
 NH Farm and Forest Expo
 Poetry Out Loud [NH State Council on the Arts]
 Governor’s Conference on Tourism [NH Travel Council] XO XO
www.FlyManchester.com NH Granite State Ambassadors Mailing Address: 241 Pine Street, Ste 1, Manchester NH 03103 (240) 621-0638 www.nhgsa.com info@nhgsa.com Special Thanks to our Partners

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NH Granite State Ambassadors Yearbook 2015

  • 1.
    New Hampshire Granite StateAmbassadors 2014-2015 Commemorative Yearbook β€œNew Hampshire’s Information Specialists”
  • 2.
    Board of Directors2014-2015 Officers: Gretchen Ziegler, Chair Bill Petersen, Vice-Chair & Founder Judi Window, Founder Directors: Sue Geyer, 2014 GSA of the Year Jean McGiffin, 2013 GSA of the Year Lorraine Charron, 2012 GSA of the Year Mike Somers (NH Lodging & Restaurant Association) Peter Laufenberg (Plymouth State University) Tori Berube (Granite State Management & Resources) Chris Lockwood (NH Motor Speedway) Kim Monk (Southern NH University) Board Emeritus: Peter Morgan, Founder Staff & Contractors Alice Pearce, Executive Director Kelly Bryer, Chief Operating Officer Michelle Demirjian, Chief Financial Officer Naomi Halter, Special Events Manager Eileen Herring, Education & Tours Manager Lisa Jackson, Communications Director Matt Lavoie, Literature Coordinator NH Granite State Ambassadors Mailing: 241 Pine Street, Suite 1 Manchester, NH 03103 (240) 621-0638 www.nhgsa.com info@nhgsa.com GSA Mission and Values Our Mission The Granite State Ambassadors program is dedicated to meeting and exceeding the informational needs of guests and residents of the State of New Hampshire through in-depth training and active participation of our certified Ambassadors. Our Core Values We believe in volunteerism, participation, and cooperation. We believe in training and demonstrating the essence of New Hampshire hospitality. We believe that citizen responsibility and living landscape are the themes that define this essence. Citizen Responsibility A belief that individual citizens can and will take responsibility for our future. Living Landscape A strong attachment to the condition of the state, including both its natural resources and its built environments. In short, we believe that New Hampshire will only be a good place to visit if it continues to be a good place to live. Visitors will come only if we work proactively to retain our scenic open spaces, rich historic and cultural attractions, livable communities, as well as the social structure that values the individuals and permits them regular opportunities to pitch in and make a difference.
  • 3.
    A Message fromOur Executive Director First things first! I want to say thank you to Gretchen, Kelly, and the staff, and all the GSAs I have been lucky enough to meet at MHT, special events, and trainings during my first 11 months. Your guidance, endless hours of work and support, advice and suggestions, patience, and helping hands have been invaluable. A little background for those I haven’t met yet: a few years before Judi started NHGSA, I worked with ski areas in our state to start Ski NH – and as president of Ski NH, I attended many GSA trainings as one of the panelists in the Sports & Recreation module. After 23 years at the helm of Ski NH, it was time to find a new challenge, and I’m delighted this opportunity came along! I am honored to be able to work with the Board and the GSA community to enhance our current efforts to make every guest feel that warm New Hampshire welcome that you all provide, and explore opportunities to enable us to do even more in the future. Simply put, my goal is to work with the Board and staff to make NHGSA sustainable from a financial and program viewpoint for many years to come. I am very excited to be working with such a dedicated staff, and NH’s most enthusiastic and passionate volunteers. Let’s have a great year! Most of all, thanks for all you do!!! Alice Pearce, Executive Director Cathedral of the Pines Class of 2014 A Message from Our Chair This past year has been one of changeβ€”a new Executive Director, new Board Members, new events, and new Granite State Ambassadors! For the Board of Directors, this year will be one of consolidating our gains, developing plans for the next 3-5 years, and assuring the continued growth of the organization. With the addition of Allison McLean from Eversource and formerly with the New Hampshire State Parks as our Treasurer, Charlene Courtemanche who needs no introduction, as our Secretary, Bob Albom, adjunct professor at Southern New Hampshire University & NHTI and newly trained at the Mill Falls at the Lake Class of 2015, and Carl Lindblade, affiliate professor in Hospitality Management at UNH, our Board is ready to start our new Board year. We want to take this time to thank GSA Lorraine Charron for her three years on the Board. Her wise counsel, both at our meetings and when an issue arose between meetings, has been very much appreciated. We will miss her at our meetings! And we look forward to welcoming a new GSA of the Year to our next Board Meeting. With the AMBIEs, Alice’s training year is complete, and I can step back to being just the Board Chair. I continue to be very excited about working with Alice and seeing the places she will take us in the future. The rest of the staff has been extremely supportive while Alice learned the ropes, working above and beyond the call of duty as they did while we had no Executive Director. A lot of the burden fell to Kelly as she trained Alice in all the techy things about which I know next to nothing, and kept both Alice and me on our toes as we dealt with each new season of our GSA year. I would like to publicly thank Kelly for all her work over the last two years as we relied so heavily on her many skills and vast knowledge about the workings of our organization. Naomi keeps finding new things to keep us busy like the New Hampshire Speedway volunteering next month!! We rely on her to handle all the events with a high level of professionalism. Michelle continues to handle the finances so well we know we do not have to worry. Since I hear nothing about Matt, he must be doing a great job! Our sponsors have stood by us again, supporting us with both finances to run the organization and wonderful partnerships in helping us to meet our Mission. DTTD found new ways for us to work with their Welcome and Information Centers, and we feel they have made great strides in their operations. As the Manchester-Boston Airport has come through a difficult period, we have worked together to expand and improve our service there. We welcome our new GSAs who have been trained this Spring, and look for them to become wonderful members of our organization. They all passed the test this year and we are very proud of them. When you experienced GSAs find them at a volunteer center or event, welcome them and help them get a good start. And, thank you all for your hard work and dedication β€” we couldn’t do it without you!!! Gretchen Ziegler, Chair of the Board of Directors GSA Stonewall Farm Class of 2004 NHGraniteStateAmbassadors
  • 4.
    Award-Winning Organization 2015 -NH Travel Council β€œTourism Person of the Year” Awarded by the NH Travel Council to Board Chair, Gretchen Ziegler 2012 – β€œVolunteer Champion Award” - For volunteerism at its best. Awarded by Volunteer NH 2012 – β€œ2012 Top 20 Businesses in NH” - Awarded by New Hampshire Herald 2009 – β€œProfile Award” - In recognition of strength and character based on contributions to the state in preserving New Hampshire’s heritage, culture, resources, traditions, and history. Awarded by Old Man of the Mountain Legacy Fund 2007 – β€œGovernor’s Commendation” - For 10 Years of Service to New Hampshire. Awarded by NH Resource & Economic Development Commissioner George Bald for Gov. John Lynch 2004 – β€œNH Business of the Year” - Tourism/Hospitality. Awarded by Business NH Magazine and the NH Association of Chamber of Commerce Executives 2004 – β€œGranite Pineapple Industry Leader” - Awarded to Bill Petersen, GSA President by Greater Manchester Chamber of Commerce for his tourism leadership in the city of Manchester 2003 – β€œMost Valuable Volunteer(s)” - National Award – Nominated by NH Lodging & Restaurant Association. Awarded by American Hotel & Lodging Association 2003 – β€œYankee Barn Raiser” - Awarded to Bill Petersen, GSA President by Yankee Magazine for his service as president of GSA Inc. and to the state of New Hampshire 2000 – β€œVery Best Volunteers In NH” - Awarded by NH Magazine and voted for by the residents of New Hampshire 1997 – β€œTourism Person of the Year” - Awarded to Judi Window, GSA Managing Director by the NH Travel Council for Development of the Granite State Ambassadors Program KEY PARTNERS
  • 5.
    Timothy Adams* Joan Brouillard TrishJoy Ann Karcich Darcy Labrie Helen Lacroix Philip Lefebvre Meaghan Littlefield Denise Ankarberg* Nancy Boyle Susan Caprio Douglas DeDe Kathleen Gardner-Gill Jill Greenleaf Ollie Lachance Robert Albom Carol Atwood-Lyon Sandy Burke Marianna Caveney Bruce Cummings Shelly Duggan Sandra Eller Kristin Farrell Michael Gavrish James Jordan * Recertified in 2014 Manchester-Boston Regional Airport Class of 2015 Mill Falls at the Lake Class of 2015 New Hampshire Public Television Class of 2015 Connie Loken Bob Mullen Carol Newby Andrew Normandy Jane Powers Christine Stacey Debra Zukowski Victor Lachance Anna Michaud Norm Michaud Lynne Murphy David Steinhauer Benjamin Wales Doren Wales Sharon Lane Heather Lewis Linda McCabe Joseph Medeiros Nicolas Minacapelli Mary O’Brien Irene Proulx Andrew Robinson Susan Rossley* Peggy Zinsmeister
  • 6.
    Educational Tours Hillsborough Living HistoryEvent New Hampshire Supreme Court Manchester-Boston Regional Airport NH Fish and Game Headquarters Star Island - Isles of Shoals, and The Gundalow Company White Mountain Attractions Association 4-Day FAM
  • 7.
    EducationalTours&Meetings Not pictured... The MusicHall - β€œMessiah Sing” Quarterly Meetings with Mark Brewer, MHT Director White Mountain National Forest Anselmian Abbey Players β€œRumors” Anselmian Abbey Players β€œThoroughly Modern Millie” Moonlight Meadery Franklin Pierce Manse Comfort Inn Airport and Envy Sports Club and Cafe
  • 8.
    Thank you for volunteering atour Special Events Poetry Out Loud Taste of the Nation Manchester NH Home Show MHT Customer Appreciation Day Made in NH Expo Farm and Forest Expo NH Tourism booth for DTTD Best of NH Party – June 2014 Granite State Brewer’s Festival – July 2014 The Big E – September 2014 Farm and Forest Expo – February 2015 NH Camping and RV Show – March 2015 Made In NH Expo – April 2015 NH Governor’s Conference on Tourism Monadnock Travel Council Info Booth Cheshire Fair – July/August 2014 Keene Pumpkin Festival – October 2014 Keene Ice and Snow Festival – February 2015 Rock’n Ribfest
  • 9.
    The Big E- 2014 Social Events Social&SpecialEvents|TheBigE β€˜A Window to Judi’ Lunch Holiday Party at Discover Portsmouth Social Committee’s Lunch Bunch Social Committee’s Inn at East Hill Farm Retreat AMBIEs Awards Luncheon
  • 10.
    History of theAMBIE Awards The Granite State Ambassadors’ β€œAchievement Awards” were established in 1999 to honor 20 GSAs who had achieved 100-500 hours of volunteer service. After growing to honor hundreds of GSAs for thousands of hours of service, the event was renamed the β€œAMBIE” Awards (like the Emmy Awards, but for Ambassadors). Throughout the year, fellow Granite State Ambassadors, Center Managers, tourism and state officials, and the traveling public, take time to give β€œKudos” to our Granite State Ambassadors, particularly those who volunteer their time. From these submissions, our Nominating Committee, comprised of former GSAs of the Year, and Board and Staff members, meets to discuss the suggestions. This team develops a recommended slate of award recipients for approval by the NHGSA Board of Directors. Congratulations to our Annual, our Hours, our Kudos and all our Award recipients, and to all our wonderful Granite State Ambassadors for your dedication and service to New Hampshire. GSAs of the Year 2015 - Anita Memos 2014 – Sue Geyer 2013 – Jean McGiffin 2012 – Lorraine Charron 2011 – Richard Russell 2010 – Jean Acton 2009 – Vivian Villemure 2008 – Linda Gross 2006 – Jim Narkiewicz 2005 – Trudy Hainey 2004 – Paul Lacourse 2003 – Mary Osborne 2002 – Ron Brown 2001 – Rita Glasheen 2000 – Gerry Steinberger 1999 – Georgie/Charlie Reagan Hospitality from the Heart 2015 - Joyce Heinrich 2014 – Judy Lai 2013 – Steve/Karen Jordan 2012 – Sue Geyer 2011 – Al Peters 2010 – Judy Greer 2009 – Don/Bev McWay 2008 – Pearl Martin 2006 – Ann Carroll 2005 – Jill Guild 2004 – Trudy Hainey 2003 – Roger Bernier 2002 – Art Garey 2001 – Paul Carroll 2000 – Pat Michell 1999 – Mary Osborne Service Awards 2015 - Moe Demers 2014 – Kathleen Kozak 2013 – Sue Greenbaum 2012 – Kate/Gary Bashline 2011 – Anita Memos 2010 – Lorraine Charron 2009 – Joe Reisert 2008 – Jean McGiffin 2006 – Lloyd Farnham 2005 – Linda Gross 2005 – Virginia Stone 2004 – Jim Narkiewicz 2003 – Therese Colford 2002 – Jim Theodosopouls 2001 – Mel Schunneman 2000 – Vera Hujar 1999 – Jean Acton Judi Window It’s Always Sunny in NH 2015 - Howie Wheeler 2014 – Judi Window
  • 11.
    History of SpecialAwards 2014 - Virginia Drew, Pip Adams, Diane LaBelle, Jennifer Tockman, Brenda Urban 2013 – Dianne Fortin, Phyllis Goodhue, Trudy Hainey, Anita Memos, Marty Wagner, Howie Wheeler 2012 – Jennifer Aldrich, Christine Colby, Dylan Crepeau, Maison D’Amelio, Royce D’Amelio, Moe Demers, Allison Demirjian, Nathan Pasquale 2011 – Charlene Courtemanche, Kathleen Kozak, Bob Spoerl 2010 – Kelly Bryer, Jacky Courtois, Leo Glasheen, Kirk Membry, Charlie Reagan, Helen Ryba 2009 – Kathy Cassavaugh, Jill Guild, Peter Morgan, Ron Brown, Lois Mosowitz, Wally Mitchell 2008 – Amoskeag Strummers, Georgie Reagan, Charlie Reagan, Gerry Steinberger 2006 – Deb Avery, Mark Beauchesne, Ron Brown, Kelly Bryer, Suzanne Butler, Lucille Carrier, Gail Colgaizer, Charlene Courtemanche, CK Curtis, Don Davis, Alice DeSouza, Roy Duddy, Michiline Dufort, Mike Duprey, Dean Eastman, Tony Evans, Laurie Ferguson, Betty Gagne, Rita Glasheen, Dee Dee Hanson, Cindy Harrington, Marge Hubbard, Meg Kupiec, Paul Lacourse, Amy Landers, Pam Lorimer, Johanna Lyons, Colleen Mainville, Jean Marshall, Kevin Martin, Van McLeod, Gail McWilliam-Jellie, Ron Meade, Wayne Miller, Jim Narkiewicz, Jane Natches, Matt Newton, Doc Noel, Jayne O’Connor, Alice Pearce, Kim Pickering, Peter Riviere, James Robb, Frumie Selchen, Judy Silverberg, Tim Sink, Marcia Snively, Judy Stokes, Karl Stone, Torene Tango-Lowey, Ann Venard 2005 – Glenn French, Mikey Duprey 2004 – Peggy Evans, Vivian Villemure, Margaret Venator, Jan Ott, Marilyn Beaulieau, Pam Lorimer, Gerry Steinberger 2003 – Lucille Carrier, Bill Congo 2001 – Kiko Statires, Bill Xzachor, Betty Gagne, Dot Kahn, Ron Brown 2000 – Bill Petersen, Andy Gagnon, Ruth Godfrey, Rich Leeds 2015 SPECIAL AWARDS Industry Award Indian Head Resort Center Manager(s) of the Year Jennifer Codispoti & Jennifer Townsend NH Division of Travel & Tourism Rookie Award Kirsten Powelson OUTSTANDING CENTER VOLUNTEERS Capital Region Visitor Center - Kathleen Beliveau Dartmouth/Lake Sunapee Region - Sue Greenbaum Greater Dover Chamber of Commerce - Jeanne Walcek Hampton Beach Visitor Center - Paul Lacourse Lakes Region Tourism Association - Kathleen Kozak Manchester-Boston Regional Airport - Brenda Urban HistoryoftheAMBIES|SpecialAwards Manchester Downtown Info. Center - Yvonne Cote Monadnock Travel Council - Deb Hickey NH State House - Kirsten Powelson Special Events - Kathryn Segreti State Welcome Centers - Raymond Croteau White Mountains Region - Ann Verow
  • 12.
    KUDOS AWARDS Jean Acton PipAdams Tim Adams Violet Anderson Norma Angwin Connie Antoniou Kathleen Beliveau Sarah Brown Vangie Christon Martha Clark Yvonne Cote Raymond Croteau Moe Demers Virginia Drew Sheila Dudman White Mountain Mikey Tony Evans Lloyd Farnum Yvonne Gillen Sue Greenbaum Richard and Anne Hatin Joyce Heinrich Deb Hickey Kathleen Kozak Diane Labelle 100 Hours Tim Adams Matt Blanchard Betsy Booth Sandra Chandonnet Frank Collins Bruce Flegal Yvonne Gillen Marg Hesse Susan Jodoin Mary Lizie Arthur Lizie Sandra Methven Veronica Molloy Irene Mullen Carmen Nadeau Kirsten Powelson Barbara Rousseau Winnie Schmidt Maureen Walsh 250 Hours Tim Adams Arthur Lizie Mary Lizie Kirsten Powelson Maureen Walsh Sharon Carroll Vangie Christon Paul Hentschel Lisa Jackson Jan Moe Ronald Ricker Patricia Shappell 500 Hours Harold β€˜Pip’ Adams Violet Anderson Sarah Brown Elaine Demers Sheila Dudman Thomas Dudman 1000 Hours Moe Demers Sue Geyer Anne Hatin Richard Hatin Brenda Urban 4000 Hours Vivian Villemure SERVICE HOURS AWARDS Paul Lacourse Ron Lai Arthur and Mary Lizie Patty Mason Sam McDonald Jean McGiffin Maryellen McGrath Anita Memos Veronica Molloy Irene Mullen Bill Petersen Kirsten Powelson Joe Reisert Kathryn Segreti Salem Welcome Center State House GSAs Brenda Urban Ann Verow Jeanne Walcek Elise Watson Merick Roz Weizer Howie Wheeler Gloria Wood Lorry Young In Memory of Those Who Passed This Past Year: Annual Hours Brenda Urban 479.25 Tim Adams 429.00 Paul Lacourse 407.00 Anne Hatin 380.00 Richard Hatin 376.50 GSA Emeritus Jim and Jill Guild Richard Russell Lloyd Farnham 7000 Hours Paul Lacourse Lifetime Status Carol Herman Lloyd Farnham Sue Geyer Anne Hatin Richard Hatin Brenda Urban Moe Demers Dennis Roux John Schmidt Greater Manchester Chamber of Commerce 2012 John Wheeler Church Landing / Lakehouse Grill 2004 Sandra Moore Red River Theatre 2013Dan Halpin Winta 2001 Robert Chase Best Western 2005 500 Hours cont- Joyce Heinrich Diane LaBelle Michael Renzulli Gloria Wood Gary Bashline Kate Bashline Mel Schunemann Inaugural Class of 1996
  • 13.
    Service Award -Moe Demers Comfort Inn Airport Class of 2011 The Service Award is given to the GSA who serves the GSA program volunteering his or her time with enthusiasm. This GSA is someone who shares their training expertise with others while still continuing to learn about the state of New Hampshire. Moe Demers is one of the stars of the Sterile Side Walk About program at Manchester-Boston Regional Airport. Moe goes out of his way to serve passengers at the airport with both his warm, friendly personality and his mobile device! Moe also volunteers at many special events, and goes out of his way to share his experience at the airport by writing blogs for the NHGSA website. Hospitality from the Heart - Joyce Heinrich League of New Hampshire Craftsmen Class of 2012 This award is given to the GSA who spends endless hours trying to go unnoticed and gives generous contributions to other GSAs from his or her warm heart. Joyce Heinrich gives much of her time to the Concord Visitors Center and the NH State House. Joyce works behind the scenes and never complains. She makes each guest feel very special and has a special talent for mentoring new volunteers. She steps back to let people shine, but at any moment is willing to step up to do whatever is needed. Joyce is a quiet shining star. GSA of the Year - Anita Memos Lake Opechee Inn & Spa Class of 2007 The GSA of the Year is recognized for excellent service to the community and dedication to the GSA mission. This GSA is making a difference, providing guests a unique experience with spirit and enthusiasm, and helping other GSAs by training and mentoring with patience. Anita Memos volunteers tirelessly at Manchester-Boston Regional Airport, and at many special events, including as a supervisor at the Big E. Anita’s enthusiasm and friendly nature help both guests and fellow GSAs to feel welcome. She spreads cheer with the funny hats and earrings that she wears on holidays, and she often covers extra shifts at the airport during bad weather. Judi Window It’s Always Sunny in NH - Howie Wheeler Historical Society of Cheshire County Class of 2012 The Judi Window It’s Always Sunny in NH Award is given to the person who best exemplifies the enthusiasm, energy, and positive outlook that Judi personifies. Howie Wheeler epitomizes Judi’s always sunny outlook. It’s reflected in everything he does. He is the first to praise another GSA and always looks at the sunny side of everything. Howie is adept at making those around him feel comfortable, and demonstrates a sincere interest in others’ lives. He also takes and shares wonderful photographs when he’s volunteering at the Manchester-Boston Regional Airport and special events. Awards
  • 14.
    Central NH Chamberof Commerce - Exit 28 Greater Concord Chamber of Commerce Capitol Region Visitor Center Concord Downtown Kiosk Discover Portsmouth Center Dover Chamber of Commerce Greater Manchester Chamber of Commerce Manchester Downtown Information Center Greater Peterborough Chamber of Commerce Hampton Beach Information Center Lakes Region Tourism Association Alton Bay Information Center Tilton Visitor Information Center Manchester-Boston Regional Airport Merrimack Premium Outlets Monadnock Travel Council NH Division of Travel & Tourism Hooksett North State Welcome Center Hooksett South State Welcome Center Salem State Welcome Center Seabrook State Welcome Center NH State House Visitor Center White Mountain National Forest - Exit 32 Corporate Membership Key Partners Partners Member Visitor Center Partners
  • 15.
    ThankyoutoourSupporters Training Class Sponsors Manchester-BostonRegional Airport Great NH Restaurants (T-BONES, Cactus Jack’s, Copper Door) Portland Pie Company, Manchester NH Public Television Works Bakery Cafe, Durham Durham Marketplace Three Chimneys Inn and ffrost Sawyer Tavern Mill Falls at the Lake Common Man Family of Restaurants Training Class Speakers Alpine Adventures Central NH Chamber of Commerce Children’s Museum of New Hampshire Currier Museum of Art Flying Monkey Movie House & Performance Center Greater Concord Chamber of Commerce Greater Dover Chamber of Commerce Greater Manchester Chamber of Commerce Greater Portsmouth Chamber of Commerce Lakes Region Tourism Association Lake Sunapee Chamber of Commerce Manchester-Boston Regional Airport Mill Falls at the Lake Monadnock Travel Council NH Boat Museum NH Campground Association NH Department of Agriculture NH Division of Economic Development NH Division of Travel and Tourism Development NH Fish and Game NH Fisher Cats NH Grand NH Made Products and Services NH Public Television NH State House NH State Parks Seacoast Science Center SEE Science Center Ski NH Stephanie Seacord Strawbery Banke Squam Lakes Natural Science Center The Music Hall The Palace Theatre Whale’s Tale Waterpark White Mountains Attractions White Mountains National Forest Winnipesaukee Scenic & Hobo Railroads Perk Sponsors Boomerang Adventures Business NH Magazine Envy Sports Club & Cafe Flying Monkey Performance House Franklin Pierce Homestead Indian Head Resort Jack Daniels Motor Inn Jean’s Playhouse Kearsage & Upper Valley Life Magazines Manchester-Boston Regional Airport Massage Envy Merrimack Premium Outlets Montshire Museum of Science Tanger Outlet Center – Tilton White Mountains Attractions Corporate Membership, Sponsorships, Grants Centrix Bank Courville Communities Enterprise Holdings Foundation LGA / Total Scope Marketing Manchester-Boston Regional Airport Massage Envy Radisson Hotel, Manchester State of New Hampshire Tanger Outlet Center - Tilton Special Event Sponsors Town of Bedford, NH [AMBIES] Discover Portsmouth [Holiday Party] Fratello’s Italian Grille [AMBIES] Made In NH Expo [Millyard Communications Inc.] Rock’n Ribfest [Nashua Rotary West] Taste of the Nation Manchester [No Kid Hungry] The Big E [NH Division of Travel and Tourism Development] NH State Home Show [NH Homebuilders Association]
 NH Farm and Forest Expo
 Poetry Out Loud [NH State Council on the Arts]
 Governor’s Conference on Tourism [NH Travel Council] XO XO
  • 16.
    www.FlyManchester.com NH Granite StateAmbassadors Mailing Address: 241 Pine Street, Ste 1, Manchester NH 03103 (240) 621-0638 www.nhgsa.com info@nhgsa.com Special Thanks to our Partners