The document appears to explore the concept of commerce and retail, emphasizing the evolving nature of shopping experiences and consumer expectations. It includes quotes about anticipation in service, the differing value of retail locations versus technology, and references various technologies and companies relevant to this change. The content seems to amalgamate insights from different sources regarding how modern consumers, particularly Generation Z, interact with brands and commerce.

1. CHANGEIST
I N V I S I B L E C O M M E RC E
N E X T 15
S C OT T S M I T H
C H A N G E I S T
@ C H A N G E I S T

2. CHANGEIST

3. CHANGEIST

4. CHANGEIST

5. CHANGEIST
Image: wikimedia.org

6. CHANGEIST
Image: Víctor Gutiérrez Navarro / Flickr

7. CHANGEIST
Image: Argos

8. CHANGEIST

10. Image: Jaspers Eyers Architects

11. What is a store anyway?

12. CHANGEIST

13. Image: Christopher Craig / Flickr
CHANGEIST

14. Mrs. Wilson: “What gift do you
think a good servant has that
separates them from the others?
Its the gift of anticipation…. I
know when they'll be hungry,
and the food is ready. I know
when they'll be tired, and the bed
is turned down. I know it before
they know it themselves.”
— Gosford Park

15. What’s the interface, then?

16. CHANGEIST
Image: Amazon

17. Image: http://venezuelanalysis.com/news/11158
CHANGEIST

18. CHANGEIST
Image: http://jobs.aol.com/articles/2014/05/29/now-hiring-beer-jobs/

19. CHANGEIST
Image: Amazon

20. Image: Ditto Labs
CHANGEIST

21. CHANGEIST

22. Image: Emotient
CHANGEIST

23. Image: Aware-Alive Technologies
CHANGEIST

24. CHANGEISTImage bigdata.csail.mit.edu

25. Image: Liz West / Flickr
CHANGEIST

26. Arielle Duhaime-Ross, The Verge, September 7, 2015
CHANGEIST
Image:: http://www.modalisa-technology.com/competencies/artificial-intelligence/

27. -Davis Marcus, Facebook VP of Messaging, as quoted in
“The web has become a hall of mirrors, filled only with reflections of our data,” The Conversation, September 9, 2015.
https://theconversation.com/the-web-has-become-a-hall-of-mirrors-filled-only-with-reflections-of-our-data-46969
CHANGEIST

29. How will I get it?

30. Data: Red Dot Research and Shutl,
from City A.M., “How Will Gen Z Shop,” 9 September, 2015
CHANGEIST

31. CHANGEIST

33. Image:Rene Dana / Flickr
CHANGEIST

34. CHANGEIST

35. CHANGEIST

36. CHANGEIST
Image: wikimedia

37. What about brands?
CHANGEIST

38. Image:mmalpartida / deviantArt
CHANGEIST

39. W O U L D Y O U R AT H E R H AV E … ?
A. 2,000 prime retail locations on the high street
B. Prime shelf space in a major big box
C. Saturation ad budgets in major dailies
D. One well-placed sensor (home, body, key
traffic point)
CHANGEIST

40. Image: Liz West / Flickr
CHANGEIST

41. CHANGEIST

43. Image:Muse
CHANGEIST

44. THANK YOU.
C H A N G E I S T. C O M
S S M I T H @ C H A N G E I S T. C O M
@ C H A N G E I S T
T I N Y L E T T E R . C O M / C H A N G E I S T