LEFT LUGGAGE HANDLING,ERRRAND CARD,PAGING

1. L E F T L U G G A G E H A N D L I N G
E R R A N D C A R D
P A G I N G
BELL DESK ACTIVITIES

2. Left Luggage Handling
 Procedure follows during the time of Accepting the
Left Luggage
 Procedure follows during the time of Delivering the
Left Luggage

3. Before accepting the luggage, Bell boy makes
sure that the guest has cleared his bills
Luggage tag is filled and tied to the luggage
Details of the luggage are entered in the Left
Luggage Register
Counterfoil of the luggage is torn and handed
to the guest
Luggage is kept in the luggage room
Procedure of Accepting the Left Luggage

4. Procedure of Delivering the Left Luggage
Request the guest to show the
counterfoil of the luggage
Tally it with the luggage tag
Request the guest to sign in the left luggage
register to acknowledge the receipt
Hand over the luggage to the guest

5. LEFT LUGGAGE REGISTER

6. Errand Card
 Errand card indicates that room has been allotted to
the guest.
 The information counter at the front office will
indicate that the guest has been allotted a room by
handing over the errand card, which mentions the
room number.
 The room key is also handed over with the errand
card.
 This is mainly brings to the guest’s attention of any
baggage damaged to protect the hotel from blame.

7. ERRAND CARD……………………………………………………………….
Bell boy no: Date:……………………………………………………………..
Room no:……………………… Name:………………………………………
Suitcase /Briefcase /Hand bag/ Packets /Others
Remarks :…………………………………………………………………………
Bell boy sig :……………………….. Capt’s Sig :…………………………..
Qualities of
ERRAND CARD TAG

8. Guest Paging
It is the process of locating the guest in a specified area
of a hotel. When a guest is expecting a visitor she/he
may fill a location form and leave it at the front desk.
Whenever the visitor comes to meet the guest the front
desk writes the name of the guest and the room
number on the page board and sends the bell boy to
locate the guest

9. Thanks and regards
B H A V V E S H J O S H I
ASSISTANT PROFESSOR
BHIKAJI CAMA COLLEGE OF
HOTEL MANAGEMENT
SWAMI VIVEKANAND SUBHARTI
UNIVERSITY