1. RUSSELL STROMBERG
russstromberg@icloud.com
14002 Lexington Farm Dr . . . Alpharetta, Georgia 30004 . . . (770) 609-8027 Home . . . (732) 939-2709 Mobile
Telecommunications Technician with extensive background in operations including: Provisioning, Design
Group Assembly, Billing Resolution, and Customer Sales and Service; Expertise in design services, circuit and
facilities research, troubleshooting and resolution of discrepancies involved in process; Experienced in product
services, billing, dispute resolution, and management of consumer contractual guidelines;
Customer focused, highly motivated, ability to implement federal mandates and staff training programs;
Fiberoptic Certified and IDCKT Endorsed with in-depth expertise in Voice and Data Systems,
Ordering, Inventory, and Payment Systems;
Excellence in management of U. S. Government and Fortune 100 accounts
generating over $265M in annual revenue for AT&T Wholesale Markets.
TECHNICAL EXPERTISE AND CREDENTIALS
CERTIFICATIONS AND ENDORSEMENTS: Internet Data Center Knowledge (IDCKT),Fiberoptics Certification
SYSTEMS KNOWLEDGE: Voice Over Internet Protocol (VOIP),Virtual Private Networks (AVPN),One-Net,
Private Line, Frame Relay, SDN Networking, MegaCom 800 Services, Thrifty ANC,
Watsop Ordering, TIRKS Inventory System, SDN Gateway, Pocits Payment System,
ON, MIS Ordering System and Prodis
SKILLS AND TECHNICAL EXPERTISE: A+ Test Preparation and Reviews, TQT-1, Electronics for Technicians,
VOIP & IP Telephony Overview, Digital Logic Electronics, Technical Math, TS-Tab,
B-Tab Clerical, Windows XP, MS Office Suite, and HTML FOA Certified
PROFESSIONAL WORK EXPERIENCE
AT&TTELECOMMUNICATIONS 1988-CURRENT
FORT WASHINGTON,PENNSYLVANIA/ CHARLESTON,WEST VIRGINIA/HUNTINGTON,NEWYORK/
PISCATAWAY,NEW JERSEY/ OAKTON,VIRGINIA
AT&TGOVERNMENT SOLUTIONS,OAKTON,VIRGINIA 2004-CURRENT
COMMUNICATIONS TECHNICIAN 2013-CURRENT
Perform PCO provisioning for Capacity, Dedicated Facilities, and/or Switch Facilities and Circuits, support
migration projects and visible and critical programs via implementation of:
 Utilization of provisioning systems TNOW, ICORE, IOR, Alcatel, DTMS, CTP, DACS-OSS SOTS,
SARTS, TIRKS, USH and AT&T GEOLink;
 Implement trouble isolation and resolution throughout provisioning process, interface via effective
communication with LEC, CLEC, PM’s,OM’s Upper Management and Sales;
 Focus on customer experience and provide leadership to meet expectations, and manage due dates to meet
organizational metrics;
 Troubleshoot network to resolve provisioning issues, equipment and circuit problems, maintain
knowledge of radio frequency (RF) communications, analog/digital telecommunications, and frame relay
AVPN.

2. RUSSELL STROMBERG PAGE 2
CUSTOMER SERVICE DESIGN GROUP ASSEMBLER 2006-2013
 Provision and design services from DSO low speed to OC 48 high speed circuits, interpret technical
orders, Research and design circuits and facilities, resolve discrepancies, prepare circuits for provisioning;
 Place components in transmission sequence,post function codes, compute transmission levels,
verify code accuracy,equipment options, switched maintenance and testing data;
 Verify multiplex for circuits (DACS), assign facilities, evaluate data and circuit configurations, determine
facility requirements and end locations;
 Interface with AT&T, Inner Office connections, and Local Exchange Carriers to track orders, clarify
information, and update records.
CUSTOMER SALES AND SERVICE SPECIALIST (CSSS) 2004-2006
 Managed bill resolutions for State and Federal markets, calculated adjustments, processed service
inquires, invoices, and contracts;
 Resolved billing disputes, processed customers inquires of discounts, taxes,term plans, and credits;
 Remained abreast of Voice and Data services and relevant systems applications.
AT&TSERVICE PROVIDER WHOLESALE MARKETS, PISCATAWAY,NEW JERSEY 1998-2004
CUSTOMER SALES AND SERVICE SPECIALIST (CSSS)
 Managed billing and collections for BellSouth, Time Warner Cable, and Century Telecommunications
generating $265M annually for AT&T Wholesale Markets;
 Liaison between customers, accounting, provisioning, and Credit Management teams protecting company
assets,maintaining 1000+ customer accounts;
 Issued adjustments, reconciled contract discrepancies, maintained knowledge of Voice and Data services
and systems knowledge while insuring highest quality of client service;
 Resolved inquires related to telecommunication products, services, and customer contract features.
AT&TCONSUMERCOMMUNICATIONS SERVICES 1988-1998
FORT WASHINGTON,PENNSYLVANIA/CHARLESTON,WEST VIRGINIA/HUNTINGTON,WEST VIRGINIA
 Managed long distance and international billing and credit concerns, trained employees, coordinated staff
development, insured compliance with OSHA mandates;
 Managed contracts between business units and Consumer Communications Services in support of
AT&T’s Winback, Market Intelligence, and Branding.
EDUCATION AND CORPORATE TRAINING
Business Coursework, AT&T Service Guide, KMS Corporate Online Self-Help
General Studies Coursework, Suffolk County Community College, Brentwood, New York
AT&T AWARDS AND HONORS
Wholesale Markets Out-of-Branch Support Award, Service Provider Markets Excellence Award,
Common Bond Award, Winback Award, “Best of the Best” Award