Presentation On New Paradigm Banking.

1. Derrydean Dadzie
Chief Doer
DreamOval Limited
The New Paradigm
Banking (Bank 2.0)
Delivering VAS Using New
Channels and New Media

2.  The biggest risk to the finance sector today
is not from other banks, nor related to the
inability to apply Basel III risk controls or
standards.
 The biggest risk to the finance sector today
is the growing gap between the institution
and the customer.
 [ Brett King]

3.  Banking is necessary, but banks are not.”
Bill Gates, Microsoft Chairman, 1994

4. Can we be bothered?
A lot of people opting out of the banking
system because they cant be bothered?

5. Why cant we be bothered?
 Huge gap between the banking
experience and customer behaviour

6. What is the reality?
 The customer has evolved…

7. The New Reality
The new customer
Addicted to connectivity
Addicted to convenience
Addicted to freedom

8. The New Reality
Banking has evolved
 It is no more just about
 products
 Loans
 Bankaccount
 Check books
 Branches

9. The New Reality
Banking has evolved
• 70% per cent of transactions
1985: occurred trough branch, check
and cash
• 75% of transactions go through
2010 internet, mobile, ATMS and other
channels
• 11 million cheques were written in
1990
Great Britain everyday
2010 • it has reduced to less than 1 million

10. The New Reality
Banking has evolved
 More Channels

11. Terrain Changing…?
Banking has evolved..
 Looks like any body can play?
 Telcos becoming consumer banks?
 Why didn’t a bank lead the way on Mobile Money?

12. We are getting disruptive
Banking has evolved…
 Disruptive innovation from non-financial institutions

13. What is driving this paradigm shift?
Customer
Technology
Behaviour

14. How do we deliver New Paradigm Banking
(Bank 2.0)
Reinvent the
Customer Bank
Experience
Re-architect the
Core Banking
Infrastructure

15. The Customer Bank Experience
Focus on the customer
• The customer chooses the
channel
Empower the
Customer • Do we still need an RM?
• Deliver relevant services
• Present an optimal user
Engage the
customer experience

16. The new customer visualisation
interface. (Dashboards)

17. MORE VAS, VAS, VAS
 Deliver As many services as you possibly can

18. MORE VAS, VAS, VAS
 Services
should be available any time
anywhere, anyhow

19. Create More Service Channels
Fidelity Website Project - Confidential

20. Re-Architecting CBI
The Future Connected
Everyone working together
• staff and customers alike
Services delivered transparently
Medium agnostic
• customer decides channel and experience

21. Re-Architecting the CBI
Future Connected
Socialize with customers and staff transparently
Business insights
• visualize data from all channels and interactions easily
Customer power
• All services available via all channel 24/7

22. What is wrong with the current
banking architecture
Suffocates the CBS
Inhibiting
Restricts Channel Silos
Innovation Rigid (lack of •Fragmentation
flexibility) across service
(Legal, Risk, points
Compliance )

23. Approach 1: Work Anywhere
Intranet Social Mobile Desktop
Mobile Media App Widgets
Website &
Site
Extranet
-Facebook -Android -Windows
-Twitter -iPhone -Mac
-YouTube Blackberry
Development Framework
Service Abstraction
Enterprise Payments Gateway and Service Manger
(ESB)
Core Banking System
5/15/2012 23
Fidelity Website Project - Confidential

24. Approach Two : Anything Anywhere
Intranet Social Mobile
Desktop
Mobile Media Widgets
Website & App
Site
Extranet -Windows
-Facebook -Android
-Twitter -Iphone -Mac
-Blackberry
-Youtube
Development Framework
Service Abstraction
Enterprise Payments Gateway and
Service Manger (ESB) BPM
CBS
5/15/2012 24
Fidelity Website Project - Confidential

25. New Media is not LIKE Button
Build
Communities
Product
Research
Customer
Service
Marketing &
Promotion
Transparency
- Blogs

26. What should be the approach?
 Don’t Wait and See
 You would be left behind
 Don’t do copy and paste
 Build from ground up

27. Who helps you deliver Bank 2.0?

28. 5/15/2012 28
Fidelity Website Project - Confidential