In today’s fast paced and global market, you need to know how to transact business efficiently from across town, across the country, or across the world. With today’s tools, consumers can walk through a house with you from Japan, sign a contract digitally while in 2 different states, have access to the documents they need at any time, as well as everyone else involved in the transaction. Learn to simplify, not complicate, your life with the technology available to you. Cloud Storage, Paperless Transaction rooms, Skype and Facetime, and Digital Signatures are just a few. Understanding the power of these simple tools will not only save you time and money, it will show your customers you value theirs.

1. New Mobile
Agent
Kim Knapp-Realtor
Founder Real Dynamic Agents

2. MLS BOOKS
PAGERS

3. Fax Machines
Manual Lockbox

4. Digital
Cloud
Connectivity

6. Task
Lead Generating
Customer Contact

7. ? What Do I need Help with or more of ?
Will I use it?
Can I use it?
How will I use it?
Streamline, Eliminate or Enhance

9. Reach across
town, across the
country or across the
world

10. From: Kathy Weissberg [mailto:kathyweissberg@gmail.com]
Sent: Tuesday, May 06, 2014 2:46 PM
To: Dad & Diana Weissberg; Allie; Owen; Thomas Knapp; Kim Knapp;
Subject: Our New House in Bexley - 2467 Plymouth Avenue!
It's official! The sellers accepted our offer!
Just wanted to let everyone know what our new home looks like. It's a charming 1925
stone and shake house - 4 bedrooms, 4.5 baths. It's a fabulous location and a great
neighborhood! We only have a picture of the outside right now as we bought it before it
went on the market.
We take possession at the end of June! I get to see it in person in two weeks –
I've only seen via FaceTime, but Jerry walked through with our agent.
Kathy & Jerry

11. • *Bring your files with you when you're on the go
• *Edit files from your phone or iPad
• *Easily upload photos and videos
• *Share freely with friends and family or customers
Cloud Storage

12. Evernote
Evernote Hello

13. CloudOn
Dropbox
Skydrive
Box

15. A Docusign Transaction Room

17. ECHOSIGNDOCUSIGN

19. It costs 6- 7x more to acquire a
new client
than to maintain an existing
one.
Follow up – Dating Your
customer

20. Overview
• Voicemail transcription
• One number
• Personalized greetings
• International calling
• SMS to email
• Share voicemails
• Block callers
• Screen callers
• Mobile app
• Conference calls
• Number Porting
Easy Customization
Full SIP Support
Automatic SMS/Text Responses
Dial Out from Any of your Numbers
Transcribes Your Voicemails
Acts as a Call Capture System
Dynamic Call Handling
Team Functionality
Easy CRM Integration
Lets You Quickly Prioritize Calls
Uses Your Existing Mobile Number
Provides Information to Callers
Promotes Your Brand
Saves Voicemails in the Cloud
Gives You Peace of Mind
Access to Voicemails via the Web
Provides Intelligent Notifications
SMS Enabled Phone Numbers

21. Drip Email
Video Email
Birthdays
Anniversary's
House, weddings
Data mining
Holidays
Your Database is your GOLD

22. Contactually integrates Social &
CRM
Outlook and
GMAIL

24. Position Me
Leads feed in from
several lead sources
Zillow
Trulia
Realtors.com
Etc….

27. Leverage Testimonials

29. Videolicious
SO - EASY

31. Slydial (go directly into VM)

32. Write & Negotiate
Contracts
Show Homes Across the
World
Respond to Social Media

33. Do Business Anywhere- Anytime
Make it Easy for Customers & Yourself
Goal is to Translate online to offline
Connect/Engage
Learn to Data Mine
Earn Trust Through Testimonials
Give to Get
Remember it’s about

34. Kim Knapp-
Realtor
Follow me on
Twitter
@jaxsecretagent

35. Kim Knapp-
Realtor
2014 Get ahead of
the GAME
@jaxsecretagent

36. 4 Keys to SUCCESS in
2014Know your customer
Deliver a Sticky Message
Tell your Story
The New Mobile Social Agent

37. Don’t become a
CommodityAll Realtors Have………
Sign
MLS
Open House
Flyers
Realtor.com
100’s websites
Pictures (I hope)
When you become a Commodity
customers shop by Price
SERVICE!
WHAT MAKES YOU DIFFERENT?
WHAT SETS YOU APART?
WHAT IS YOUR VALUE PROPOSITION?

38. Turn strangers into friends, Then turn friends into
customers, And then do the most important thing. ....
turn your customers into salespeople. Seth Godin

39. 1-Who is your Customer
Build your Business Plan Around the TARGET
Who do you want to work with?

40. • Niche…….
o People with Boats
o Horse property
o Seniors
o First time buyers
o Luxury
o Golf community
o Waterfront
• Geographical Area

41. 2-Deliver a Sticky
Message
Effectively Interrupting People
Consistent Branding
Frequency

42. • Have purpose
• Genuine
• Make it easy
• Relevant to the recipient
• Be Interesting

43. “90% of all Buyers said they would use the same
agent again or recommend them.”
Only 10% did.
Source National Association of REALTORS Profile of Buyers and Sellers 2012
3- Are you Telling Your Story?

44. It costs 6- 7x more to acquire a
new client
than to maintain an existing
one.
Follow up – Dating Your
customer

45. Drip Email
Video Email
Birthdays
Anniversary's
House, weddings
Data mining
Holidays
Your Database is your GOLD

46. Contactually integrates Social &
CRM
Outlook and
GMAIL

47. 4-The New Mobile Social
Agent

48. Write & Negotiate
Contracts
Show Homes Across the
World
Respond to Social Media

49. Do Business Anywhere- Anytime
Make it Easy for Customers & Yourself
Goal is to Translate online to offline
Connect/Engage
Learn to Data Mine
Earn Trust Through Testimonials
Give to Get
Remember it’s

50. Kim Knapp-
Realtor
Follow me on
Twitter
@jaxsecretagent