As the world continues to face Covid-19, billions of people need immediate access to medical care and life-saving information. Our mission is to help save lives by easing how patients and healthcare providers communicate with each other, in times they need it the most. We deliver a truly unified communication solution, without losing the human touch.

1. Smart customer communication solution

2. Founded in 2013, CommBox provides
a next-generation omnichannel
communication platform powered by
an AI algorithm that automates
crucial business processes.
With the CommBox automated
communication solution and tools,
organizations across sectors can
quickly launch new communication
channels and deliver a unified
experience through bots, email,
chat, SMS, WhatsApp, Messenger,
video, voice, or voice social
media.
About CommBox

3. Our Mission
As the world continues to face Covid-
19, billions of people need immediate
access to medical care and life-saving
information.
Our mission is to help save lives by
easing how patients and healthcare
providers communicate with each other,
in times they need it the most.
We deliver a true unified
communication, without losing the
human touch.

4. Doctors and Patients Need Seamless
Communication
Today, patients and medical
personnel require relevant
information about their medical
needs anytime, anywhere, across
multiple communication channels.
To keep up with the “always-
connected” world, medical
institutions must embrace
technology to deliver an unmatched
patient experience.

5. Healthcare Industry Challenges
 Medical institutions struggle to deal with
high volume of patients’ requests on multiple
communication channels.
 Patients look for better care, delivered more
conveniently, with faster, more frictionless
technology.
 Family members need to stay informed about
their relatives’ medical issues.
 Healthcare providers exhaust resources and
waste time due to old communication methods.
 Healthcare providers struggle to handle and
secure big data on multiple systems without a
single dashboard.

6. The CommBox Solution (What We Do)
Holistic omnichannel
platform
One Unified inbox Business Process
automation
Provide a complete omnichannel
experience to your customers
through their channel of choice,
may it be via WhatsApp, SMS,
chat, social media, email,
video, voice, and more! All
communications are handled
effectively through one smart
inbox
CommBox provides one unified
holistic platform solution to
handle all customer
communication as well as
advanced and smart routing
algorithm sending customers’
inquiries to the right agent
at the right time
Omnichannel by design, CommBox provides a unified
stream of communication through our smart inbox,
regardless of the channel customers choose to engage
in.
A true omnichannel platform
packed with advanced AI
capabilities and the latest
automation features. With
CommBox, you can automate
and shorten a large part of
your business processes
naturally

7. CommBox For Healthcare Institutions
Omni-channel, automated digital communication technology can improve medical
care and lower costs across almost every sector of the healthcare industry.
 Enables medical facilities
to share information across
multidisciplinary care teams
 Helps healthcare
institutions avoid
unnecessary live
interactions using low-cost
digital channels
 Reduces loads from reception
desk and customer support
employees by automatically
routing the requests to the
suitable caretaker
 Improves SLA and
satisfaction among
patients and medical
personnel
 Lowers the need for
contact centers and branch
networks, reducing
property costs and
administrative overhead
 Keeps a secured record of
all interactions,
documentation and
conversation history
CommBox

8. CommBox For Medical Personnel
Omni-channel, automated digital communication technology can improve medical
care and lower costs across almost every sector of the healthcare industry.
 Enables medical staff
members to react to
multiple requests
simultaneously on digital
channels
 Enables doctors to
provide remote care via
video chat, voice or text
messaging
 Eliminate the need for
calling doctors’ private
numbers to get a better
response
 Enables medical staff to
send alerts or patient
satisfaction surveys via
digital channels
 Reduces loads off medical
staff by automatically
informing patients about
medical results
 Improves doctors’ abilities
to provide better
personalized care, backed by
digital information
CommBox

9. CommBox For Patients
Omni-channel, automated digital communication technology can improve
medical care and lower costs across almost every sector of the healthcare
industry.
 Enables patients to get
medical advice through their
preferred digital channels
 Enables patients to get
remote live medical care via
video chat, voice or
messaging
 Enables patients to get
automatic updates about
health insurance, doctors'
appointments etc
 Enables patients to look for
information about nearby
doctors, hospitals or get
medical information using
self-service bots
 Enables patients to ask for
medication | prescription
digitally and receive forms
digitally
 Enables family members to get
updated about their relatives’
medical condition
CommBox

10. How The CommBox Solution Will Be Applied
CommBox’s unified inbox can
be implemented in your CRM
Automated answers will be
defined in your CRM
Medical staff will be
defined by their roles
and expertise
Patient information will be
integrated and used for
personalized service
Patient requests will be
routed through the system
to the suitable
caregivers
Multiple channels will be
opened for patients and
medical staff communication

11. Trusted by Industry Leaders
Israel Ministry of
Health
The Ministry of Health is
responsible for formulating
health policies. The ministry
plans, supervises, licenses,
and coordinates the country's
health care services.
Clalit
Clalit is the largest healthcare
provider in Israel, providing medical
care for over 4 million patients, more
than half the population.
Maccabi
Maccabi Healthcare Services
is the second largest
healthcare provider in
Israel, with almost 2.4
million members.
CommBox currently dominates the healthcare sector in Israel, as well as
various sectors, including banking, insurance, retail, governmental and
municipal institutions.
Meuhedet
Meuhedet is the third largest healthcare
provider in Israel, providing coverage
and medical service to more than 1.2
million members.

12. Rich Integrated Feature Set
Verification
Seamless Handover
Contextual Engagement
Knowledge Base
Survey
Dynamic Integrations
Realtime Dashboards
Intent, Sill Based Routing
IVR Integration VOIP
NLP Scripts

13. All your digital channels under one platform
Activate preferred
channels
Seamlessly route requests
to Relevant Teams and
Departments
Agents can multitask
While agnostic to the
channel
Automate all repetitive
tasks
50:50 Approach
We aim to move 50% of the communications to digital channels
and to automate 50% of all the requests

14. CommBox’s open platform allows
you to perform full-scale
customization of the system at
the client level. You can add
JavaScript functions, customize
CSS, redesign menus, add
options, run your own JS code,
and use other advanced
features. We support a wide
variety of browser-based
integrations and customizations
that will help you to
seamlessly embed CommBox’s
functionalities into your
Designed
to Scale
Open Platform
Our scalable architecture was
designed for high volume
operations. CommBox’s robust
infrastructure was built from
the ground up, with industry-
leading and omnichannel
scalability. Our system was
built with high redundancy and
availability to ensure that
your communications with your
customers will never be
interrupted.
Fully Scalable

15. CommBox offers enterprise-grade
security capabilities that ensures
full encryption on rest of
sensitive information. Our
bulletproof security is packed with
features that offer secure
transport of data as well as
automatic identification and
obfuscation of sensitive
information, IP whitelisting,
advanced data filtering, flexible
deployment models (cloud, private
cloud, and on-premise), and much
What About
Security?
Enterprise-grade
security
CommBox complies with the EU
GDPR (European Union General
Data Protection Regulation)
framework as set forth by the
European Union regarding the
collection, use, and retention
of personal data from European
Union member countries.
Added Security
Features

16. CommBox integrates with existing CRM
systems, contact center systems and
other internal systems to provide a
unified desktop that your agents
will be delighted to use.
Integration of new channels is done
quickly and easily, and your
internal systems will be
automatically updated when a new
channel is added. The integration
includes our Smart Inbox, intuitive
softphone-like controls,
conversation tabs, screen pop for
How
We
Work
Seamless Integrations
CommBox utilizes Artificial
Intelligence (AI) and its applications
such as machine learning and natural
language processing (NLP_ to deliver an
exceptional customer experience.
CommBox allows you to automate your
business process using integrated data
from your CRM’s or ERP’s.
Using CommBox’s automation rules and
chatbots, you can send alerts, divert
calls to different agents, provide
personalized services, allow self-
Advanced AI technologies

17. CommBox has a wide range of
ecosystem partners; we carefully
chose our strategic alliances for
their technology leadership,
innovative solutions and industry
expertise — all aligning with our
commitment to elevate the customer
experience.
Our alliance partners are global
experts in their fields. And they
drive remarkable enterprise
customer experiences and use
cutting-edge approaches for
enhancing employee productivity.
Collectively, we optimize customer
journeys at scale by connecting
customer empathy and technology
choices with artificial
intelligence (AI) and insight-
rich, data-driven solutions.
Partnerships
CommBox is the only WhatsApp official API
partner in Israel, and one of only 50
companies worldwide selected to work
directly with WhatsApp based on the
innovative approach and tech
capabilities.
As part of the CommBox and SAP
partnership, we’ve built an “out of the
box” integration into SAP CRM. Thus,
allowing SAP C4C to become a fully
omnichannel platform powered by AI
capabilities and inherit the full power
and advancements presented by the
CommBox platform.
As part of the CommBox and SAP
partnership, we’ve built an “out of the
box” integration into SAP CRM. Thus,
allowing SAP C4C to become a fully
omnichannel platform powered by AI
capabilities and inherit the full power
and advancements presented by the
CommBox platform.

18. Next steps
1. Live Demo
The next step in the
process is to schedule
a live demo of the
CommBox platform and
dive deeper into what
our solution can do for
your healthcare
facility.
2. Proposal
Once you’ve decided to
move forward, we will
send you a detailed
proposal based on your
specific needs and use
cases.
3. Onboarding
Once an agreement has
been signed and we’ve
handled all of the
initial logistics, our
team will walk you
through an onboarding
process in order to
help you utilize
CommBox to it’s full
potential.
4. Go Live
Following the
onboarding process,
your business will go
live on the CommBox
platform and start
benefiting from a real
omnichannel customer
communication solution.
Omni channel communication isn’t just about putting all channels
together.
It’s a holistic approach to unify your patient data along with the
organizational process to make better and faster-informed decisions about
patients that would drive retention, as well as revenue.

19. Thank you.
Name
Surname
Email: your.email@mail.com
Website: yourwebsite.com
Phone: 000 000 000