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Zimbra	Strategy	and	
Roadmap
Rob	Howard	|	CTO
rob@zimbra.com
@robhoward

1
In	2004

Telligent
envisioned	the	future
2004	Community	Server
2004	Vision
Today	over

1	billion	people
use	social
Social is

25% time
spent online
Consumers
Employees
and as
Social	has	redefined	the	

User	Experience

for	how	we	communicate
Example:	Office365
moving

56%
But email is not dead!
“The 15% of my death have
reports
25%
been greatly exaggerated.”
searching
of day
‐‐ Mark Twain
Social has become just 
another silo of knowledge 
in the business
From Enterprise Collaboration

One‐to‐one 
Discussions

Document 
Repositories

Desktop

Email

To Social Business
*
One‐to‐many
Discussions

Accessible 
Anywhere

Any 
Device

Many 
Channels
Zimbra helps organizations 
work smarter by integrating 
traditional collaboration 
with social business
One‐to‐one 
Discussions

Document 
Repositories

Desktop

Email

Accessible 
Anywhere

Any 
Device

Many 
Channels

*
One‐to‐many
Discussions
July	15,	2013
Announcement

Telligent acquires Zimbra from VMware 
to offer a Unified Social Collaboration Suite
A Strategic Combination
Create a one‐of‐a‐kind unified communication 
software suite built for the mobile Post PC Era

Zimbra is a best‐of‐breed 
collaboration platform
•
•
•
•
•
•

Email 
File Sharing / Sync
Calendaring
Voice & Chat
Public/Private Cloud
Mobile Designed

Telligent is a best‐of‐
breed social platform
•
•
•
•
•
•

Social Analytics
Reputation Engine
Instant Messaging
Strong Integration 
Inside/Outside Firewall
Public/Private Communities
February	21,	2014

16
[INSERT VIDEO]
Collaborative Content Creation
Length 6:15
The	New	Zimbra	at	a	Glance
Leading Open Source collaboration platform with significant momentum and scale
Zimbra	Collaboration

Email

Calendar

File Sharing

Key Statistics

Chat

Preview

Video Chat

Blogs

Wikis

Badging

Sharing

Ideas

Q&A

Recomm‐
endations

Experts

Existing Capability

Sharing

Reputation

Reporting

Planned Capability

End Users

135+

Countries

350+

Profiles

Zimbra	Analytics

Unified 
Search

Customers

100M

Zimbra	Community

Discussions

5,000+

Resellers

Customers Come 
First. Period.

Honesty 
Always

Core Values

Accountability for 
ALL We Say and Do
Zimbra	Products	Investments
New user experience 
(HTML5) 

Outlook support for iPhone, 
Mac and Apple Mail
Web Services

Mobile‐first design 
(Responsive Web)

Gamification to increase 
engagement 

Starter kits for rapid 
community creation

Custom workflows for rule 
management

Continued investment in 
OSS

Always‐on and multi‐
tenant architecture
…	differentiators
Leveraging core competencies to meet market demand and drive new sales
Open Source
• Better software, better security, lower cost
• Government mandate to run Open Source
• Avoid vendor ‘lock‐in’

White‐Label
• Provides value‐add capabilities
• Increases customer engagement

Secure, Private Cloud
• Integration with third‐party encryption
• AV / AS, code inspection
• Desire for on‐premise application

Global Reach Through Channel
• Relationship with local / regional VAR
• Desire to have local support and services
Well	Positioned	for	Key	Trends
Multiple trends creating unique business challenges and 
positive dynamics for Zimbra

Global, Distributed 
Workforce

Consumerization of IT

Bring Your Own Device

37% 
Shift to Cloud

38% 
70% 

$241 B

of the global workforce will work 
from multiple locations outside of 
their office by 2015

of global information workers 
use consumer applications to 
improve productivity at work

of mobile professionals will 
conduct their work on personal 
smart devices by 2018

forecasted global market for 
cloud computing by 2020
Sources: Gartner’s “Bring Your Own Device: The Facts and the Future.” Forrester’s “Mobile Workers Use Personal Apps to Solve Customer Problems – Is IT Ready, Willing, and Able to Assist?” 
IDC’s “Worldwide Mobile Worker Population 2011‐2015 Forecast.” Verizon’s “2013 State of the Enterprise Cloud.”
Product	Vision
unified	social	collaboration	suite	

Email

Social 
Communities
Analytics 
& Search

Discussions

Unified 
Search

Calendar Files Sharing Preview

Blogs

Wikis

Recomm‐
endations

Badging

Experts

Sharing

Sharing

Chat

Ideas

Video Chat

Q&A

Profiles

Reputation Reporting

APIs & Shared 
Services

Collaboration
Anywhere
any device
at any time and on
Mail

Voice

Contacts

Calendar

Tasks

Briefcase

Open	Source
25
Roadmap	Overview
Theme

2014

2015

Analytics

Big	Data	Lake
Email	Analytics

Unified	Search
Priority	Inbox
Stream	Management

Capability

HTML5	and	EWS	Clients
Mobile	File	Sync	and	Share
Instant	Messaging	Service
Social	Tasks	and	Events

Real	time	Document	
Collab
Voice	and	Video	Chat
Secure	Mobile	Email	App

Delivery

Web	Hosting	Automation
Single	Sign	On
Always	ON	Phase	1

Encryption	/	Compliance
Web	Migration	Tools
Custom	App	Integration
Always	ON	Phase	2
Zimbra	Collaboration	Roadmap

8.5

Zimbra Collaboration 8.5 (2nd Half‐2014)

• New: Tablet mobile user experience (HTML5 and Responsive)
• New: Native support for Exchange Web Services (Outlook)
• New: Always‐On Architecture (phase 1)
• New: Zimbra Community integration & enhancements
• Enhancements: New Platform APIs
HTML5	Mobile	Web
New user 
experience based 
around HTML5 & 
responsive design.
▷ Sencha Touch HTML5 Mobile App Framework
▷ Customize through standard HTML and CSS
▷ Zimbra experience on iOS and Android devices
Zimbra Confidential

28
HTML5	Offline
The anytime, anywhere 
mailbox without 
additional client 
software or 
configuration.
▷ Cache 1 day to 1 months worth of data
▷ Responsive design with background sync
▷ Register device to cache web app and data
Zimbra Confidential

29
Exchange	Web	Services
Supporting the broadest 
range of desktop clients 
for a native user 
experience. 
▷ Outlook for Mac and Apple Mail support
▷ Mail, Calendar, Contacts, and Tasks
▷ Freebusy interoperability with Exchange Server
Zimbra Confidential

30
Always	On	Phase	1
Clients

Proxy Node
nginx
(Reverse Proxy)
Static Requests
(HTML, JS, CSS,
Images)

UI Node
Jetty
/zimbra (End User UI)

Dynamic Requests
(SOAP/REST/
IMAP/POP/etc)

Mail Server Node
Jetty

Updates to the web 
application without 
service disruption and 
storage resiliency.

/service (Mailbox Backend)

/zimbraAdmin (Admin UI)

▷ Separating the client web app from the server
▷ Support for clustered file systems with blobs
▷ Switch to MariaDB for email metadata
Zimbra Confidential

31
New	Investment	in	Extensibility
UI	Customization
1.
2.
3.

Themes	and	Skins
SOAP	APIs
Open	Source

Zimlet	Framework
1.
2.
3.
4.

Web	Service	Mashups
Create	custom	workflows
Server	Extensions
http://gallery.zimbra.com
32
Zimbra	Collaboration	Roadmap

9.0

Zimbra Collaboration 9.0 (2015)

• New: Instant Messaging (XMPP) & Presence
• New: Real‐time Document Collaboration
• New: Always‐On Architecture (phase 2)
• Enhancements: Zimbra Community integration & enhancements
• Enhancements: File Sync & Share, WebRTC
Always	On	Phase	2
Proxy Node
nginx
(Reverse Proxy)

Mail Server 1

Mail Server 2

Mail Server 3

Jetty
(Java Server)

Jetty
(Java Server)

Jetty
(Java Server)

Metadata
DB

File
Storage

No user downtime for 
upgrades, maintenance, 
or unplanned outages.

▷ Distributed persistent data stores
▷ S3 compatible store support
▷ Automatic load balancing of users (active/active)
Zimbra Confidential

34
Instant	Messaging
Communicate with 
people or teams in 
real‐time across 
devices, organizations, 
and channels.
▷ Unified presence across applications and devices
▷ P2P and group chat across any device
▷ Chat with people outside your organization
Zimbra Confidential

35
File	Sync	and	Share
Securely access and 
collaborate with 
people and teams 
across any device.
▷ Versioning, annotation, hi‐fidelity preview
▷ Secure files with encryption and data wiping
▷ Mailbox and social communities integration
Zimbra Confidential

36
Integration	with	Social	Communities

my	
workspace

team	
workspace

Enabling 
collaboration with 
integrated 
experiences between 
personal and team 
workspaces.

▷ Subscribe to team tasks and calendars 
▷ Share Files and email threads to groups 
▷ Unified presence, search and streams
Zimbra Confidential

37
Zimbra	Future
Analytics‐Driven Results
Invest heavily in analytics to deliver better results to the inbox

Inbox 2.0
Completely re‐imagine the way that people think about email

Universal Messaging
Single message, enables communication through all channels

Share Files and Media through all Channels
Connected through both mobile and desktop experiences
High‐Level	Release	Timeline
8.0
2013
•
•
•
•
•
•
•
•
•

Streamlined	UX
Desktop	integration
Smart	mail	filtering
Cal	Views	/	Schedule	
Wizard
Cisco	/	Mitel	Voice	and	
SDK
MDM	and	remote	device	
wipe
Litigation	hold	/	secure	
email
New	Exchange	
Migration	Tools
KVM	/	Xen	Hypervisor	
support

8.0.7

8.5

Beyond	8.5

2014

2015

• HTML5	Mobile	
Web	Mail

•

• Enterprise	Social	
Enhancements
• HTML5	Mobile	Web	Calendar
• HTML5	Offline	Client
• Exchange	Web	Services
• Always	On	Phase	1
• Platform	APIs

•

•
•
•
•

• File	Sync	to	
Devices
• Instant	Messaging

Zimbra Confidential

•

WebRTC	
Voice/Video
Realtime	
Document	
Collab
Unified	Search
Priority	Inbox
Stream	
Management
Web	Migration	
Tools
Always	On	
Phase	2

39
Questions?
THANK YOU!
Rob Howard
rob@zimbra.com
@robhoward
©2013	Zimbra,	Inc.	All	rights	reserved.	Zimbra	and	its	
symbol	are	registered	trademarks	of	Zimbra,	Inc.	Other	
company	and	product	names	mentioned	are	property	of	
their	respective	owners.	The	contents	of	this	publication	
are	subject	to	change	without	notification,	are	the	property	
of	Zimbra,	and	cannot	be	reproduced	without	Zimbra’s
written	permission.	The	contents	of	this	publication	are	
not	a	commitment	by	Zimbra	to	provide	the	features	and	
benefits	described.
Zimbra
3000	Internet	Blvd.,	Suite	200	
Frisco,	TX	75034	USA	
Main:	+1	972‐407‐0688	
Main	US	toll‐free:	877‐492‐9484	
www.zimbra.com
February	21,	2014

42

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