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2. 3
Technology Services Feature
Cloud Provider Options & Monitoring Services
Support Services
Netbox Service Support
Services Overview

3. Services Overview
Providing service with fanatical support and offering:
A flexible & scalable technology system solutions
An increased need for higher-quality, more robust systems
Infrastructure pro-active monitoring with report SLA uptime services.
Faster deployment fixes within Odoo platform.
Security with as advanced Service protecting you data in the cloud.
Performance application pro-active monitoring
The need for systems standardization over time (to reduce management, support &
training costs)
Consulting IT services with cohesive, integrated & evolving IT
Strategy (without wasting $)

4. Technical Services Features
Net Client Services Level 1 (NCL1):
Deployment on you own infrastructure.
Server update and maintenance
Server security updates
Disaster offsite Backup recovery (7days, 1 Month , 1 Year)
DB on-site-backup
Performance monitoring
Monitoring and alerting
Custom security consultancy
Box Cloud Services Level 1 (BCL2):
Deployment on cloud infrastructure.
Server update and maintenance
Server security updates
Disaster offsite Backup recovery (7days, 1 Month , 1 Year)
DB on-site-backup
Performance monitoring
Monitoring and alerting
Custom security consultancy

5. Technical Services Features
Box Cloud Services Level 2 (BCL2):
 Anti-DDOS
 System Snapshots
 System Backup
 Firewall Management
 Managed VPN Services / Road Warrior
 Email Services
 Web Server Services
 Security Auditing Analysis
 Services monitoring
 Server Virus Scanning
Box Cloud Services Level 3 (BCL3):
 Deployment on cloud infrastructure.
 Server update and maintenance
 Server security updates
 Disaster offsite Backup recovery (7days, 1 Month , 1 Year)
 DB on-site-backup
 Performance monitoring
 Monitoring and alerting
 Custom security consultancy

6. Technical Services Features
Box Cloud Services Level 3 (BCL3):
Anti-DDOS
System Snapshots
System Backup
Firewall Management
Managed VPN Services / Road Warrior
Email Services
Web Server Services
Security Auditing Analysis
Services Monitoring
Database Encryption Services
Server Virus Scanning
High Availability MLZ locations
Database Point in time recovery
Active Application deployment minimum downtime
Infrastructure orchestration

7. Cloud provider options
MicroServer (physical):
NCOH2
OpenStack KVM
99.99% SLA
2 vCores
3.1 GHz
4 GB RAM
50 GB
High Availability NVMe (Ceph)
200 GB FTP backup
1 Snapshot system
OVH odoo basic
€25.97
/mo
MicroServer (physical):
NCOV3
OpenStack KVM
99.99% SLA
2 vCores
3.1 GHz
8 GB RAM
100 GB
High Availability NVMe (Ceph)
200 GB FTP backup
1 Snapshot system
€39.97
/mo
AWS
MicroServer (physical):
NCAW3
AWS RDS Server
99.99% SLA
2+1 vCores
4 +3 GB RAM
20 GB +
100 Backup Storage
RDS Point In time recovery
1 Snapshot system
€141.97
/mo

8. Monitoring Services
Services
MicroServer (physical):
NMON1
Proactive Standard SLA
Monitoring and Alerting
Per Host
€15.00/
mo/host
MicroServer (physical):
NMON2
Proactive 24/7 SLA
Monitoring and Alerting
Live infrastructure timeline
Automated on-call
scheduling
One touch on-call handoffs
Notification policies
Escalation policies
Mobile incident ack-ing
€128.00/
host/mo
MicroServer (physical):
NMON3
Proactive 24/7 SLA
Monitoring and
Alerting
Live infrastructure
timeline
Automated on-call
scheduling
One touch on-call
handoffs
Notification policies
Escalation policies
Mobile incident ack-ing
Critical Application
performance
monitorUnlimited Data
Unlimited Data
Retention
€328.00
/host/mo

9. Backup Services
Off-site
Backup
AWS-hosted S3 Backups 1TB
* Note retrieval is priced per GB/Month
Amazon
€31.00
Off-site
Backup
AWS-hosted S3 Backups 2TB
* Note retrieval is priced per GB/Month
Amazon
€61.00
Off-site
Backup
AWS-hosted S3 Backups 4TB
* Note retrieval is priced per GB/Month
Amazon
€121.00

10. Support services
Work Area Phase Required? Detail Time / Cost
Estimates (ex
GST)
Ongoing IT Support 1 Yes Provide day-to-day support for the environment. Reduces audit costs as we will
pick up context as a by product of doing support
~1 day per
month, ~$1.7K
Initial IT Consulting 1 Yes Initial IT Consulting to identify requirements & propose solutions for the key
business problems of:
• Cloud Provider consulting
• Odoo scaling Analysis requirements
• Initial Development cost analyses
• Remote Access: VPN | RDS | something else
• Backup & DR Strategy
Variable – ~5
days, ~$8K
IT Implementation 2 Yes Implement base services registrations.
Introduce managed service for server component(s) – monitoring, maintenance
& support all-inclusive.
2-3 days to set
up, ~$4K
Database Implementation 2 Yes Database implementation testing optimization and security setup 3+ days, ~$5K
Webservers/Application Implementation 3 Yes Application implementation , DNS /Webserver configuration optimization ,
Security SSL certificates setup , DNS administration,
2-4 days, ~$5K
System Firewall Security Hardening VPN 4 No Linux security auditing implementation,
Managed VPN access
Advanced Firewall protection configurations.
2-3 days, ~$4K
Backup DR Configuration 5 No Backup onsite
Backup offsite + 2 locations
Point In time recovery implementations
Disaster Recovery planning scenarios
2-3 days, ~$4K

11. Commercials
Consultant / Level Level Rate per
hour
Day rate Useage Minimum Engagement
Infrastructure Director 4 $285 $2,000 High-level IT Strategy 2 hours on-site; 30 minutes remotely
Senior Technician /
Consultant
2 $185 $1,250 Solution Implementation
Support Escalation
Server Work
Migration Implementation
1 hour on-site; 30 minutes remotely
Support/Technician 1 $165 $1,100 Workstation Work
Application Support
Routine Implementation
1 hour on-site; 30 minutes remotely
Service Type Basis Cost
IT Support – assume 75% level 1, 25% level 2 Retainer 10 hours per month $1,700+ GST per month
IT Consulting – assume 10% level 4, 70% level 3; 20% level 2 Block Hours Per Project Hourly / Day Rates
Capped hours possible
Netbox – monitoring, maintenance & support Managed Services Per Server Starting from $300+ GST per
month
Standard Operating Environment / Managed IT Managed Services Per User TBC depending on environment

12. Scope of support services
Typical support service inclusions
depend on the contracted level of support
For example, in the attached diagram
Green means included in this level of
service
Yellow means it can be included at
additional cost to the standard monthly fee
Red means not available in this level of
service
Netbox can tailor these standard service
levels to meet your specific requirements
Managed IT Premium Managed IT Standard Managed IT Basic
Server Management
Backup Management
Network Management
Remote Site Management
Fault Reporting
Service Level Agreement
Site Documentation
Workstation Management
Software Management
Reporting & Cost Management
End User Documentation
VPN Road Warrior / Home Office
Management
User Management
Advanced Database monitoring
Advanced Application
monitoring
Staff Assistance Services
including proactive