This document discusses negotiating and managing operational level agreements (OLAs) in a multisourcing IT environment. OLAs define operational expectations between suppliers and need to be embedded in contracts and governance. OLAs should be negotiated along with service level agreements (SLAs) and key performance indicators (KPIs) when entering or renewing a master service agreement. Negotiations should use past performance data, focus on process, and involve leadership from all suppliers. OLAs and SLAs both require penalties for noncompliance and should be managed through regular meetings and reporting to ensure collaboration and issue resolution between suppliers.