The Telecommunications Distributor Solution for Healthcare

1. Health Care
NEC SV8100
Distribution Solution

2. Health Care Environment
• G.P’s
• Walk-in Centres
• Local/Regional Health Centres
• Private Medical Practises
• Community Hospitals
• Dental Practises

3. Patient
• Access to services and information
• Surgery opening times
• Available services ie, Blood Clinic, Consultants
• Fast response
• Minimised waiting times
• Effective call handling
• Call routed to the correct department
• Appointments
• Dispensary
• Out Patient Services

4. • Time and workflow management
• Managing Telephony and IT Systems
• Response times
• 1st Line response
• Call & Information management
• Staff location
• Information flow
• Staff contact status
• Immediate Contact with Medical Staff
Reception

5. InMail & Auto Attendant
• 16 Port Auto Attendant (With ME50)
• Position in queue (ACD required)
• Comfort/Information messages
• 576 Mail/Information boxes
• Escape from mail jail/Route back to operator
• 8 Levels of night service
• Access to on-call services/Out of hours services
• Re-direct to associated partners/services

6. InMail & Auto Attendant
• Practice Information Services
• Dispensary/Blood Clinic Opening Times
• Information Services
» Swine Flu Information
» Flu Vaccine Information
» Stop Smoking Clinic
• Out Patient Services
» Visiting Specialist Clinic Details
» Wheel Chair Lend Policy
• General Information
» Mid Wife Service Information
» Home Visitor Information/Meals On Wheels
» NHS Direct Contact Details
» Emergency Dentist

7. InMail & Auto Attendant
• PZ-VM21 InMail Voice Mail Daughter Card
• Product Code BE106339
• RRP £200.00
• AKS InMail Compact Flash
• Product Code BE107682
• RRP £100.00
• PZ-VM21 requires AKS InMail Compact Flash
• 32 Route/32 Group Unlicensed Mail Boxes
• Up To 512 User Mail Boxes – Licensed
• 16 Port Voice Mail/Auto Attendant with ME50 Card installed

8. UCB Operator Console Lite

9. UCB Console Lite

10. UCB Console Lite
• UCB Operator Console Lite
• Product Code EU200039
• RRP £550.00
• Requires 3rd Party CTI License
Product Code BE107577 RRP £250.00
• Minimum PC Specification Applies
• Maximum 2 Consoles Per Installation

11. Reception Handset Options
• DT330 range including Bluetooth (TDM only)
• Product Code 39645
• RRP £365.00
• Range 30 metres
• Handset Upgradeable to 24 or 32 Keys
• Handset and Cradle can be purchased
Separately

12. Reception Handset Options
• DT330 with Bluetooth Adaptor & Headset
(Handset Pictured DT330 24 Key. DT330 Handsets Only)
• Bluetooth Adaptor – Product Code BE106873
• RRP £200.00
• Range 30 metres
• Plantronics Voyager Pro – Product Code 36834
• RRP £69.56
• 6 Hrs Talk Time, 120 Standby
• Range 10 Metres

13. Reception Handset Options
• DT730 with Cordless Headset
(Handset Pictured DT730 24 Key. DT330/DT730 Handsets Only)
• DT330 24 Key Handset – Product Code BE106857
• RRP £180.00
• Headset Port for Corded Headsets
• Handset Upgradeable to 32 Keys
• Sennheiser DW Office – Product Code 40586
• RRP £288.00
• 8 Hrs Talktime, Standby up to 100 Hrs
• Range 55-180 Metres
• Fast Charge, 0-50% in 20 Minutes

14. Doctors & Nursing Staff
• Nursing covers varying roles
» Blood Clinic, Dirty Areas, Surgical
» Administration, Staff Nurse, Ward/Dept Management
» Hands On Care, Patient Orientated
• By nature Nursing is not static
» High Degree of Mobility
» Multi Skilled, Multiple Areas of Working
• Nursing is Multi Skilled
» Different Wards and Departments
» Pharmacy to Drugs Trolley
» Surgical Assistant to Ward Nurse

15. Doctors & Nursing Staff
• Medical Telecoms Tool Kit
» Mobility
» IP DECT
• Handsfree Working
» M155 DECT Phone
» Auto Answer Handsets
• Collaboration Tools
» Desktop Suite
» Video Conferencing
• Environmental Considerations
» IP Rated Product
» Wipe Clean Handsets

16. Doctors & Nursing Staff
Mobility
• M155 Wrist Phone
» Handsfree Speakerphone
» 5 Number Store
» Wrist or Lanyard
» Hygenie Wristband
» Nurses Clipset
• I755 IP54 Rated DECT
» Dust and Drip Proof
» Central Directory Access
» Bluetooth Module Available
» Belt Clip Standard, Pouch Available

17. Doctors & Nursing Staff
Mobility
• M155 Wrist Phone
• Product Code EU000091
• RRP £110.00
• Nurses Clip Set (Special Purchase)
– RRP £22.00
• Hygiene Strap (Special Purchase)
– RRP £15.00
• I755 IP54 Rated DECT
• Product Code EU000092/93
• Two Colours Available
• RRP £340.00
• Bluetooth Module Sold Separately
• RRP £60.00
• Both M155 & I755 Require IP DECT
Terminal License

18. Doctors & Nursing Staff
Mobile Extension
• Bi Directional Feature- Not Just Twinning
• Receive Calls, Transfer, Breakout
• Deskphone and Mobile Work In Tandem
• Can Be Home Phone, Alternate Office or Mobile
• Single Number Contact Strategy
• One DDI Number, Contactable Anywhere
• Premicell Installation – Low Cost Calls
• F Route Calls via Premicell Ports For All Mobile Calls
• Free Feature on SV8100
• Programming Only, No License

19. Doctors & Nursing Staff
Mobile Extension
• NEO Wave BRI Fixed Cellular Terminal
• 2 Port Unit (2 Sim Cards)
• Installs on BRI Ports
» Product Code 34129
» RRP £820.00
• Requires 2BRIU Card
• Main or Daughter
» Main Product Code BE106355 RRP £180.00
» Daughter Product Code BE106356 RRP £200.00

20. Doctors & Nursing Staff
Handsfree Working
• Handsfree Answer Back
» No Need to Lift The Handset
» Available on all DT300 & DT700 Handsets
• Clean Areas
» Contamination Risk
» Gloves and Gowns
• Dirty Areas
» Unable to Lift Handset
» Risk of Cross Contamination
• Progammable Feature
» Press Spkr
» Dial 821
» Hang Up

21. Doctors & Nursing Staff
Handsfree Working
• DT310 2 Key Handset
• Product Code BE106854
• RRP £70.00
• Half Duplex Handsfree Working
• DT710 2 Key Handset
• Product Code BE106862
• RRP £85.00
• Full Duplex Handsfree Working
• Requires IP Terminal License

22. Doctors & Nursing Staff
Environmental Factors
• Doro AUB 200h
» Membrane Keypad
» Sealed Magnetic Hook Switch
» Hearing Aid Compatible
» Product Code 32657 RRP £29.99
» Wall Mountable
• Doro AUB200h + SA
» Membrane Keypad
» Sealed Magnetic Hook Switch
» Hearing Aid Compatible
» Antimicrobial Protection
» Product Code 32978 RRP £39.99
» Wall Mountable

23. Doctors & Nursing Staff
Collaboration Tools
Last number
dialed list
User defined
Speed Dial List Telephony feature icons
Call Status
indicators
Access to Preferences,
Call Log, Directory, etc.
Customise your Tool Bar with the features you want to use

24. Doctors & Nursing Staff
Collaboration Tools
• PC Assistant
» Easy To Understand Icons
» Transfer, Conference, Park, Barge In etc
» Call Status Notication
» Click and Dial Any Searched Number
• CRM Integration
» Outlook
» ACT 2005 +
» Goldmine 6 & 7
» Click Dial from Outlook
• Call Logging and Recording
» All Calls Made or Received via Users Desktop Phones
» Automatically Entered into a Call Log
» Calls Recorded to Call Log & Saved as .WAV files

25. Doctors & Nursing Staff
Collaboration Tools

26. Doctors & Nursing Staff
Collaboration Tools
• PC Attendant
» Expands on PC Assistant
» Pop Up Window When Call Received
» Up To 128 PC Attendants on 1 System
» Same Call Logging and Recording as PC Assistant
• CRM Integration
» Outlook
» ACT 2005 +
» Goldmine 6 & 7
» Click Dial from Outlook
• Enhanced Message Management
» Quick Message Alert
» Personalised Messages to PC
or Directly to Display Telephone

27. Doctors & Nursing Staff
Collaboration Tools
• PC Assistant
• Product Code IP EU000076
Includes SP310 & IP License
• RRP £120.00
• Product Code TDM BE107609
• Must be used with a Desk Phone
• RRP £100.00
• No IPLA Card Required
• PC Attendant
• Product Code EU000077
Includes SP310, PC Assitant &
IP License
• RRP £420.00
• Product Code TDM BE107608
• Must be used with Desk Phone
• RRP £400
• No IPLA Card Required

28. Doctors & Nursing Staff
• Enhancement Package for PC Attendant
» Whiteboard, Collaborate & Share Drawing Tools
» Application Sharing (Windows)
» Instant Messaging – Other Desktop Suite Users
» FTP – Send Files to Other Users
» Product Code BE107607
» RRP £150.00
Selection Window
pop up

29. Doctors & Nursing Staff
Collaboration Tools
• Video Over IP & T38 Fax Over IP
» Deliver VC and FAX across IP Networks
» Enables Desk to Desk VC
» Enables Fax to Desk
• Utilize Video Confernecing Peer To Peer
» VVX 1500
» Xlite
• Analogue Adaptor for DT330 for Fax Connection
» Connect Desktop Fax to TDM Extensions
» Not available for IP Handsets

30. Doctors & Nursing Staff
Collaboration Tools
• Video Over IP
» System Wide License
» Polycom VVX1500 & Xlite tested
» Enables Peer To Peer Conferencing

31. Doctors & Nursing Staff
Collaboration Tools
• T38 Fax
» System Wide License
» Supported Over SIP, Aspire Net, Netlink, KCCIS
» Desk to Desk Faxing across IP Networks

32. Doctors & Nursing Staff
Collaboration Tools
• Video Over IP License
• Product Code BE110214
• RRP £200.00
• T38 Fax License
• Product Code BE110213
• RRP £200.00
• Analogue Adaptor
• DT330 Range Only
• Product Code BE106871
• RRP £70.00
• Polycom PVX
• Video Conferencing Software
• Requires WebCam
• Product Code 27238
• RRP £103.00

33. Summary
• InMail & Auto Attendant - Information Boxes
• Creative Use of AA and InMail Features
• UCB Console Lite
• Effective Call Handling – Basic Presence
• Bluetooth Handset Options
• Handset and Adaptor and Plantronics Headset Options
• Cordless Headset Option
• Sennhieser DW Office Cordless Headset

34. Summary
• Mobility
• IP DECT M155 Messenger & I755 DECT Handsets
• Mobile Extension, NEO Wave Fixed Cellular Terminals
• Handsfree Working
• Handsfree Answer Back
• Environmental Factors
• Analogue Handsets, Doro AUB200h & 200h + SA
• Collaboration Tools
• PC Assistant and PC Attendant
• Enhancement Pack
• Fax over IP
• Video Over IP
• Polycom PVX Video Conferencing

35. Contact Details
Webinar Recording Slides
• Email – nec@nimans.net
• Tel – 01937 847182
• http://helpdesk.nimans.net
– Webinar Recordings
– Webinar Slides
– 3rd Party Devices .pdf’s available
– Revision 4 Software
– Revision 4 Price List
– Revision 4 Review Document