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The	
  Hudson	
  Group	
  
	
  




                             Mission	
  Critical?	
  
                                   Solutions	
  available	
  from:	
  
                                The	
  Hudson	
  Group	
  
The	
  Hudson	
  Group	
  
	
                                                                                                                                                                                                                                2	
  




  Managing	
  your	
  fleet	
  may	
  not	
  be	
  rocket	
  science…	
  	
  
                                              …but	
  it	
  is	
  pretty	
  close!	
  
                                                                 Your	
  transportation	
  business	
  consists	
  of	
  	
  a	
  string	
  of	
  corporate	
  and	
  retail	
  clients,	
  a	
  
                                                                 bounty	
  of	
  client	
  reservations,	
  a	
  collection	
  of	
  fleet	
  vehicles,	
  and	
  a	
  team	
  of	
  drivers,	
  
                                                                 dispatchers	
  and	
  reservations	
  agents	
  all	
  going	
  in	
  different	
  directions.	
  You	
  need	
  one	
  
                                                                 solution	
  to	
  bring	
  everything	
  together	
  –	
  working	
  in	
  harmony.	
  




  The	
  Hudson	
  Group	
  is	
  a	
  team	
  of	
  dedicated	
  technology	
  experts	
  partnering	
  
  with	
  you	
  to	
  grow	
  your	
  business.	
  We	
  don’t	
  just	
  deliver	
  technology	
  -­‐	
  we	
  
  deliver	
  service	
  and	
  solutions!	
  
  The	
  Hudson	
  Group	
  of	
  Boston	
  MA	
  builds,	
  integrates	
  and	
  delivers	
                     maintenance	
  crewmembers,	
  we	
  ensure	
  that	
  everybody	
  is	
  working	
  
  reservation,	
  dispatch,	
  ticketing,	
  and	
  vehicle	
  tracking	
  and	
                                 smarter,	
  and	
  not	
  harder.	
  We	
  introduce	
  operational	
  efficiencies	
  
  communication	
  technologies	
  for	
  transportation	
  leaders	
  around	
                                  designed	
  to	
  make	
  life	
  easier,	
  and	
  more	
  productive	
  within	
  your	
  
  the	
  world.	
  Each	
  and	
  every	
  deployment	
  of	
  a	
  system	
  by	
  The	
  Hudson	
              company.	
  	
  The	
  bottom	
  line	
  is	
  that	
  YOUR	
  bottom	
  line	
  will	
  improve.	
  
  Group	
  is	
  a	
  customized	
  client	
  solution.	
  Contrary	
  to	
  offerings	
  by	
                   You	
  can	
  realize	
  increased	
  revenue,	
  decreased	
  expenses	
  and	
  an	
  
  others	
  in	
  our	
  field,	
  we	
  won’t	
  force	
  your	
  company	
  to	
  fit	
  into	
  a	
  pre-­‐   overall	
  improvement	
  in	
  the	
  quality	
  of	
  life	
  within	
  your	
  operation.	
  	
  
  configured	
  concept	
  of	
  how	
  we	
  think	
  you	
  should	
  run	
  your	
  business.	
               Does	
  this	
  all	
  sound	
  too	
  good	
  to	
  be	
  true?	
  	
  Well	
  at	
  The	
  Hudson	
  
  We	
  start	
  by	
  asking	
  you	
  questions;	
  a	
  lot	
  of	
  questions.	
  We	
  take	
  the	
        Group,	
  we	
  don’t	
  just	
  install	
  a	
  system	
  and	
  then	
  disappear.	
  We	
  
  time	
  to	
  learn	
  how	
  you	
  operate	
  and	
  to	
  clearly	
  define	
  your	
  business	
           actually	
  tie	
  our	
  success	
  into	
  you	
  and	
  your	
  business.	
  	
  We	
  work	
  with	
  
  requirements.	
  We	
  also	
  look	
  at	
  how	
  you	
  are	
  growing	
  and	
  your	
  rate	
             you	
  continuously	
  to	
  ensure	
  your	
  success.	
  We	
  grow	
  and	
  succeed	
  
  of	
  expansion.	
  We	
  then	
  tailor	
  configure	
  a	
  system	
  that	
  meets	
  your	
                only	
  when	
  you	
  grow	
  and	
  succeed.	
  	
  It	
  is	
  who	
  we	
  are	
  and	
  how	
  we	
  
  current	
  needs	
  as	
  well	
  as	
  one	
  that	
  will	
  help	
  you	
  grow	
  and	
  evolve	
          deliver,	
  day	
  in	
  and	
  day	
  out.	
  Just	
  like	
  you	
  and	
  the	
  services	
  you	
  
  your	
  business	
  so	
  you	
  can	
  attain	
  the	
  next	
  level.	
  	
  We	
  bring	
                   deliver	
  to	
  your	
  clients	
  each	
  and	
  every	
  day.	
  	
  We	
  are	
  there	
  with	
  you	
  
  operational	
  efficiencies	
  to	
  your	
  business	
  by	
  providing	
  all	
  members	
                   every	
  step	
  of	
  the	
  way.	
  	
  
  of	
  the	
  organization	
  with	
  the	
  key	
  data	
  and	
  information	
  they	
  need	
  in	
  
                                                                                                                 On	
  the	
  next	
  pages,	
  take	
  a	
  look	
  at	
  3	
  core	
  systems	
  we	
  have	
  and	
  see	
  
  order	
  to	
  make	
  the	
  best	
  business	
  decisions	
  possible.	
  Starting	
  with	
  
                                                                                                                 which	
  might	
  fit	
  best	
  with	
  your	
  desire	
  to	
  grow	
  your	
  business.	
  
  your	
  clients,	
  and	
  progressing	
  through	
  your	
  company	
  to	
  
  reservations	
  agents,	
  dispatchers,	
  accounting	
  staff,	
  drivers	
  and	
  
The	
  Hudson	
  Group	
  
	
                                                                                                                                                                        3	
  


                                                                                    Where	
  to	
  begin?	
  	
  We	
  have	
  3	
  core	
  
                                                                                    systems	
  and	
  lots	
  of	
  options	
  to	
  
                                                                                    offer:	
  
                                                                                          • HWeb	
  Sovereign	
  –	
  Web	
  Reservations	
  
                                                                                    Plus	
  1	
  of	
  the	
  following:	
  
                                                                                          • HWeb	
  Limo	
  –	
  Core	
  Functionality	
  
                                                                                          • HWeb	
  Ultimate	
  –	
  Ultimate	
  Flexibility	
  


                                                                                    HWeb	
  Sovereign	
  
                                                                                    Take	
  your	
  company	
  online	
  –	
  generate	
  real	
  time	
  
                                                                                    revenue	
  from	
  clients	
  around	
  the	
  world	
  with	
  an	
  
                                                                                    Internet	
  reservation	
  system.	
  Already	
  have	
  a	
  
                                                                                    marketing	
  website?	
  You	
  are	
  that	
  much	
  closer.	
  
                                                                                    You	
  place	
  some	
  links	
  on	
  your	
  existing	
  site	
  and	
  we	
  
                                                                                    do	
  the	
  rest.	
  	
  Customers	
  that	
  visit	
  your	
  website	
  will	
  
                                                                                    be	
  able	
  to	
  get	
  fare	
  quotes	
  in	
  real-­‐time,	
  create,	
  
                                                                                    edit	
  and	
  cancel	
  reservations,	
  get	
  instant	
  
                                                                                    confirmations,	
  boarding	
  passes,	
  vouchers	
  and	
  
                                                                                    receipts,	
  all	
  at	
  their	
  convenience	
  without	
  ever	
  
                                                                                    calling	
  your	
  office.	
  You	
  set	
  the	
  rules	
  that	
  the	
  
                                                                                    system	
  allows	
  and	
  then	
  let	
  your	
  clients	
  be	
  free	
  to	
  
                                                                                    manage	
  their	
  own	
  reservations!	
  
                                                                                    	
  
                                                                                    Several	
  Hudson	
  clients	
  derive	
  50%	
  or	
  more	
  of	
  
                                                                                    their	
  reservation	
  volume	
  and	
  revenue	
  from	
  self-­‐
                                                                                    service	
  web	
  reservations!	
  Collectively,	
  Hudson	
  
                                                                                    Group	
  clients	
  will	
  record	
  millions	
  of	
  web	
  
                                                                                    reservations	
  this	
  year.	
  Shouldn’t	
  some	
  of	
  these	
  be	
  
                                                                                    yours?	
  
                                                                                    	
  
                                                                                    HWeb	
  Sovereign	
  offers:	
  
                                                                                           • Customizable	
  Corporate	
  Portals	
  
                                                                                           • Multiple	
  Language	
  sites	
  
                                                                                           • Web	
  Tickets	
  /	
  Boarding	
  Passes	
  
                                                                                           • Real	
  Time	
  Capacity	
  Control	
  
                                                                                           • iPhone	
  /	
  iPad	
  Reservation	
  Application	
  
      You	
  are	
  knowledgeable	
                                                        • HWeb	
  InfoView	
  and	
  ClientCenter	
  (client	
  
                                                                                                 access	
  and	
  reservation	
  editing)	
  
      Nobody	
  	
  knows	
  your	
  business	
  like	
  you	
  do.	
  We	
                      	
  
      will	
  rely	
  on	
  your	
  expertise	
  to	
  guide	
  us	
  through	
     For	
  additional	
  features	
  and	
  information	
  about	
  
      your	
  setup	
  and	
  configuration.	
  We	
  want	
  this	
  	
            HWeb	
  Sovereign,	
  please	
  call	
  Hudson’s	
  business	
  
      system	
  to	
  work	
  for	
  YOU!	
                                         development	
  team	
  at:	
  978.531.1115	
  x3	
  or	
  send	
  
                                                                                    an	
  email	
  to	
  AskHudson@HudsonLtd.com.	
  
The	
  Hudson	
  Group	
  
	
                                                                                                                                                                                  4	
  



  	
  
  “We	
  love	
  Hudson!	
  You	
  have	
  been	
  the	
  backbone	
  of	
  our	
  success	
  for	
  7	
  
  years	
  and	
  (we)	
  look	
  forward	
  to	
  many	
  more.	
  Thanks	
  for	
  the	
  SERVICE!”	
  
                                                                                                                                    -­‐	
  Gina,	
  North	
  Shore	
  Shuttle	
  

  HWeb	
  Limo	
                                                                                   •     39	
  Distinguishable	
  and	
  Configurable	
  Fare	
  
                                                                                                         Components	
  (fare,	
  charges,	
  discounts,	
  
  Though	
  Hudson’s	
  web	
  reservation	
  system	
  HWeb	
                                           taxes,	
  etc.)	
  
  Sovereign	
  (outlined	
  above)	
  will	
  work	
  as	
  a	
  stand	
                           •     Supports	
  Unlimited	
  Number	
  of	
  Airports	
  
  alone	
  system,	
  its	
  true	
  efficiency	
  comes	
  when	
  you	
                          •     Multiple	
  Frequent	
  Rider	
  Programs	
  
  use	
  a	
  Hudson	
  “Local”	
  system	
  to	
  manage	
  all	
  your	
                         •     International	
  Date	
  /	
  Time	
  Formatting	
  
  reservations,	
  accounting	
  and	
  dispatching	
  in	
  your	
                                •     One	
  Way	
  and	
  Two	
  Way	
  Driver	
  /	
  Vehicle	
  
  office.	
  	
  	
  This	
  is	
  where	
  HWeb	
  Limo	
  comes	
  into	
  play.	
  	
                 Messaging	
  
  Designed	
  for	
  the	
  client	
  that	
  wants	
  to	
  deploy	
  the	
                       •     Customer	
  Service	
  Incident	
  Tracking	
  
  latest	
  technology	
  in	
  order	
  to	
  streamline	
  and	
                           	
  
  manage	
  their	
  growing	
  business	
  HWeb	
  Limo	
  has	
                            Need	
  just	
  a	
  bit	
  more?	
  	
  Here	
  are	
  a	
  few	
  of	
  the	
  
  the	
  core	
  components	
  you	
  will	
  need	
  to	
  increase	
                       additional	
  options	
  you	
  can	
  add	
  to	
  your	
  system*:	
  
  operational	
  efficiency	
  while	
  also	
  controlling	
  your	
                             • Credit	
  Card	
  Processing	
  	
  
  technology	
  costs.	
  	
  And	
  when	
  the	
  time	
  comes	
  to	
                         • Online	
  Hosting	
  of	
  your	
  HWeb	
  Limo	
  System	
  
  upgrade,	
  the	
  transition	
  to	
  HWeb	
  Ultimate	
  is	
                                 • Database	
  Backup	
  &	
  Emergency	
  Hosting	
  
  seamless	
  	
  –	
  a	
  call	
  to	
  Hudson’s	
  Systems	
                                        Service	
  (HWeb	
  SafetyNet)	
  
  Engineering	
  Team	
  is	
  all	
  it	
  takes.	
                                              • Integrated	
  Real-­‐Time	
  Flight	
  Tracking	
  &	
  
  	
  	
                                                                                               Flight	
  Schedule	
  Lookup	
  
  Think	
  about	
  how	
  you	
  would	
  utilize	
  these	
                                     • Web	
  Site	
  Design,	
  Deployment	
  &	
  Hosting	
  
  invaluable	
  core	
  features	
  of	
  HWeb	
  Limo	
  across	
                           (*	
  these	
  components	
  may	
  incur	
  additional	
  implementation	
  
  your	
  operation:	
                                                                       and	
  support	
  charges)	
  
  	
                                                                                         	
  
           • Reservations	
                                                                  The	
  important	
  fine	
  print:	
  
           • Dispatching	
                                                                   	
  
           • Accounting	
                                                                           • 24/7/365	
  Technical	
  Support	
  
           • Reporting	
                                                                            • Software	
  Updates	
  Monthly	
  (no	
  charge)	
  
           • Full	
  Integration	
  with	
  HWeb	
  Sovereign	
                                     • TechTips	
  Client	
  Newsletter	
  
           • Comprehensive	
  Fare	
  Generation	
  Engine	
                                        • Online	
  FAQ	
  and	
  Self-­‐Help	
  Instructions	
  
           • Supports	
  Hourly,	
  Mileage	
  based,	
  per	
                                      • Audio	
  /	
  Video	
  Instruction,	
  Webinars,	
  	
  
                 passenger,	
  flat	
  rate,	
  point-­‐to-­‐point	
  fares	
                              Downloads	
  
           • Arrival,	
  Departure,	
  Hourly,	
  Point	
  to	
  Point,	
                                  	
  
                 Charter	
  Directions	
                                                     The	
  Hudson	
  Group	
  realizes	
  that	
  no	
  2	
  businesses	
  are	
  
           • 25	
  Service	
  /	
  Vehicle	
  classifications	
                              exactly	
  alike.	
  For	
  that	
  reason,	
  we	
  have	
  several	
  
           • Driver	
  /	
  Vehicle	
  /	
  Employee	
  Scheduling	
                         different	
  pricing	
  models	
  to	
  select	
  from.	
  We	
  will	
  
           • External	
  Reservation	
  Manifest	
  Import	
                                 help	
  you	
  decide	
  which	
  one	
  is	
  the	
  best	
  for	
  you.	
  
           • Robust	
  Customer,	
  Driver,	
  Employee	
  Profile	
                         Regardless	
  of	
  the	
  option	
  you	
  choose,	
  Hudson	
  
                 Management	
                                                                prospers	
  only	
  when	
  you	
  do	
  –	
  all	
  the	
  more	
  reason	
  
           • Drag	
  and	
  Drop	
  Driver	
  /	
  Vehicle	
                                 for	
  us	
  to	
  work	
  with	
  you,	
  as	
  a	
  long-­‐term	
  partner,	
  to	
  
                 Assignment	
                                                                ensure	
  your	
  success	
  and	
  total	
  satisfaction.	
  
           • Complete	
  Reservation	
  Audit	
  and	
  History	
                            	
  
The	
  Hudson	
  Group	
  
	
                                                                                                                                                                             5	
  


“Hudson	
  totally	
  changed	
  the	
  way	
  we	
  run	
  our	
  business.	
  It	
  gave	
  us	
  the	
  tools	
  
(we	
  needed)	
  to	
  effectively	
  run	
  our	
  day	
  to	
  day	
  business.”	
  
                                                                                                                                -­‐	
  Dave,	
  GO	
  Airport	
  Express	
  




HWeb	
  Ultimate	
                                                                                   iPhone,	
  iPad)	
  
                                                                                                •    3rd	
  Party	
  Reservation	
  Integration	
  (Orbitz,	
  
When	
  your	
  company	
  operation	
  is	
  a	
  bit	
  more	
                                     Travelocity,	
  etc.)	
  
sophisticated	
  and	
  complex,	
  you	
  need	
  a	
  technology	
                            •    Airline	
  Frequent	
  Flier	
  Mileage	
  Reward	
  
partner	
  that	
  is	
  equally	
  capable.	
  	
  HWeb	
  Ultimate	
  by	
                         Interface	
  
The	
  Hudson	
  Group	
  makes	
  available	
  to	
  you	
  all	
  of	
  the	
                 •    Farm	
  In	
  /	
  Farm	
  Out	
  Management	
  
core	
  functionality	
  of	
  the	
  HWeb	
  Limo	
  product	
  outlined	
                     •    Voucher	
  Management	
  System	
  
above,	
  but	
  adds	
  extended	
  flexibility	
  that	
  takes	
  your	
                     •    Driver	
  Closeout	
  (from	
  the	
  field)	
  
business	
  to	
  a	
  higher	
  level.	
  HWeb	
  Ultimate	
  is	
                      	
  
comprised	
  of	
  the	
  latest	
  and	
  greatest	
  features	
  and	
  
                                                                                         Need	
  just	
  a	
  bit	
  more?	
  	
  Here	
  are	
  a	
  few	
  of	
  the	
  
functionality	
  in	
  the	
  industry.	
  New	
  items	
  are	
  made	
  
                                                                                         additional	
  options	
  you	
  can	
  add	
  to	
  your	
  system*:	
  
available	
  monthly	
  ensuring	
  you	
  are	
  always	
  an	
  industry	
  
                                                                                            • Credit	
  Card	
  Processing	
  	
  
leader	
  and	
  providing	
  the	
  best	
  service	
  possible	
  	
  to	
  your	
  
                                                                                            • Online	
  Hosting	
  of	
  your	
  HWeb	
  Ultimate	
  
clients.	
  	
  Your	
  HWeb	
  Ultimate	
  system	
  is	
  further	
  refined	
  
                                                                                                   System	
  
and	
  extended	
  to	
  provide	
  the	
  following	
  capabilities:	
  
                                                                                            • Database	
  Backup	
  &	
  Emergency	
  Hosting	
  
	
  
                                                                                                   Service	
  (HWeb	
  SafetyNet)	
  
INCLUDES	
  All	
  of	
  HWeb	
  Limo	
  Features	
  PLUS:	
  
                                                                                            • Integrated	
  Real-­‐Time	
  Flight	
  Tracking	
  &	
  
     • Full	
  Integration	
  with	
  HWeb	
  Sovereign	
  
                                                                                                   Flight	
  Schedule	
  Lookup	
  
     • Shared	
  Ride	
  Reservations	
  Management	
  
                                                                                            • Web	
  Site	
  Design,	
  Deployment	
  &	
  Hosting	
  
     • Line	
  Run	
  Management	
                                                       (*	
  these	
  components	
  may	
  incur	
  additional	
  implementation	
  
     • Driver	
  Transactions	
                                                          and	
  support	
  charges)	
  
     • Self	
  Service	
  Kiosk	
  Reservations	
  /	
  Unattended	
                     	
  
          Client	
  check-­‐in	
                                                         The	
  important	
  fine	
  print:	
  
     • Airport	
  Booth	
  Operations	
                                                  	
  
     • Multi	
  Currency	
  /	
  Currency	
  Conversion	
                                       • 24/7/365	
  Technical	
  Support	
  
     • Multi	
  Language	
  Templates	
  (confirmations	
  /	
                                  • Software	
  Updates	
  Monthly	
  (no	
  charge)	
  
          invoice,	
  etc.)	
                                                                   • TechTips	
  Client	
  Newsletter	
  
     • Visual	
  Resource	
  Allocation	
  System	
  (VRAS)	
                                   • Online	
  FAQ	
  and	
  Self-­‐Help	
  Instructions	
  
     • Multi	
  Location	
  Reservation	
  and	
  Dispatching	
                                 • Audio	
  /	
  Video	
  Instruction,	
  Webinars,	
  	
  
          (multi	
  office)	
                                                                          Downloads	
  
     • Multiple	
  Company	
  Support	
  (aka	
  Job	
  Type)	
                                        	
  
     • Farm	
  In	
  /	
  Farm	
  Out	
  Management	
                                    The	
  Hudson	
  Group	
  realizes	
  that	
  no	
  2	
  businesses	
  are	
  
     • Integrated	
  Affiliate	
  Fare	
  and	
  Location	
  Lookup	
                    exactly	
  alike.	
  For	
  that	
  reason,	
  we	
  have	
  several	
  
     • Address	
  Verification	
  /	
  Address	
  Lookup	
  /	
                          different	
  pricing	
  models	
  to	
  select	
  from.	
  We	
  will	
  
          Location	
  Mapping	
                                                          help	
  you	
  decide	
  which	
  one	
  is	
  the	
  best	
  for	
  you.	
  
     • GPS	
  Vehicle	
  Tracking	
                                                      Regardless	
  of	
  the	
  option	
  you	
  choose,	
  Hudson	
  
     • HWeb	
  Mobile	
  Plus	
  -­‐	
  Virtual	
  Mobile	
  Data	
                      prospers	
  only	
  when	
  you	
  do	
  –	
  all	
  the	
  more	
  reason	
  
          Terminal	
  Integration	
  (VMDT)	
                                            for	
  us	
  to	
  work	
  with	
  you,	
  as	
  a	
  long-­‐term	
  partner,	
  to	
  
     • Mobile	
  Ticketing	
  /	
  Reservations	
  (BlackBerry,	
                        ensure	
  your	
  success	
  and	
  total	
  satisfaction.	
  
The	
  Hudson	
  Group	
  
	
                                                                                                                                                                                                                                  6	
  

  “Can’t	
  possibly	
  say	
  enough	
  about	
  the	
  Hudson	
  product.	
  Total,	
  complete,	
  infinite	
  possibilities.	
  	
  
  It’s	
  a	
  revolutionary	
  system	
  that	
  has	
  solved	
  a	
  host	
  of	
  problems	
  and	
  simplified	
  our	
  order	
  entry	
  
  and	
  dispatch	
  services.	
  …Able	
  to	
  hit	
  a	
  moving	
  target	
  with	
  a	
  single	
  shot!”	
  
                                                                                                            -­‐	
  Steve,	
  Prescott	
  Transit	
  

  	
     •       Which	
  Hudson	
  system	
  is	
  best	
  for	
  my	
  company?	
  	
                                    configured	
  to	
  meet	
  your	
  unique	
  business	
  needs.	
  We	
  will	
  escort	
  
                                                                                                                           you	
  through	
  a	
  private	
  tour	
  of	
  the	
  features	
  that	
  really	
  matter	
  the	
  
         •       How	
  long	
  will	
  it	
  take	
  to	
  configure	
  and	
  deploy	
  my	
  
                                                                                                                           most	
  to	
  you	
  and	
  your	
  business.	
  	
  We	
  have	
  additional	
  solutions	
  and	
  
                 system?	
  	
  
                                                                                                                           services	
  that	
  may	
  also	
  improve	
  your	
  business	
  and	
  will	
  tell	
  you	
  
         •       How	
  will	
  Hudson	
  help	
  me	
  with	
  the	
  cutover	
  and	
                                    about	
  them	
  when	
  we	
  get	
  together.	
  	
  	
  We	
  really	
  look	
  forward	
  to	
  
                 transition	
  process?	
  	
                                                                              working	
  with	
  you	
  for	
  the	
  months	
  and	
  years	
  to	
  come.	
  	
  

         •       Can	
  I	
  talk	
  to	
  one	
  of	
  your	
  current	
  clients	
  or	
  see	
  the	
                                                      Contact	
  Information:	
  
                 system	
  in	
  use?	
  
                                                                                                                           Telephone:	
  
         •       How	
  much	
  do	
  the	
  program	
  components	
  and	
  additional	
  
                                                                                                                           001.978.531.1115	
  x3	
  (US)	
  
                 options	
  cost?	
  	
  	
  
                                                                                                                           +44.20.3318.5152	
  x3	
  (UK)	
  
  We	
  expect	
  that	
  this	
  literature	
  has	
  just	
  scraped	
  the	
  surface	
  of	
  what	
  
  you	
  really	
  want	
  and	
  need	
  to	
  know.	
  	
  We	
  will	
  answer	
  each	
  and	
  every	
                Email:	
  
  question	
  to	
  your	
  complete	
  satisfaction.	
  	
  Call	
  one	
  of	
  the	
  members	
  
                                                                                                                           AskHudson@HudsonLtd.com	
  
  of	
  our	
  business	
  development	
  team	
  to	
  learn	
  the	
  answers	
  to	
  the	
  
  above	
  questions.	
  What’s	
  more,	
  after	
  we	
  learn	
  a	
  bit	
  about	
  your	
                            Internet:	
  
  business,	
  we	
  would	
  like	
  to	
  show	
  you	
  just	
  how	
  our	
  system	
  can	
  be	
  
                                                                                                                           www.TheHudsonGroup.com	
  




                                                                                                                Working	
  hard	
  to	
  both	
  EARN	
  and	
  KEEP	
  your	
  trust!	
  
The	
  Hudson	
  Group	
  
	
  




       The	
  Hudson	
  Group	
  
       PO	
  Box	
  335	
  
       North	
  Andover,	
  MA	
  01845	
  

       www.TheHudsonGroup.com	
  



	
  




	
  

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H Web Limo & Ultimate Brochure

  • 1. The  Hudson  Group     Mission  Critical?   Solutions  available  from:   The  Hudson  Group  
  • 2. The  Hudson  Group     2   Managing  your  fleet  may  not  be  rocket  science…     …but  it  is  pretty  close!   Your  transportation  business  consists  of    a  string  of  corporate  and  retail  clients,  a   bounty  of  client  reservations,  a  collection  of  fleet  vehicles,  and  a  team  of  drivers,   dispatchers  and  reservations  agents  all  going  in  different  directions.  You  need  one   solution  to  bring  everything  together  –  working  in  harmony.   The  Hudson  Group  is  a  team  of  dedicated  technology  experts  partnering   with  you  to  grow  your  business.  We  don’t  just  deliver  technology  -­‐  we   deliver  service  and  solutions!   The  Hudson  Group  of  Boston  MA  builds,  integrates  and  delivers   maintenance  crewmembers,  we  ensure  that  everybody  is  working   reservation,  dispatch,  ticketing,  and  vehicle  tracking  and   smarter,  and  not  harder.  We  introduce  operational  efficiencies   communication  technologies  for  transportation  leaders  around   designed  to  make  life  easier,  and  more  productive  within  your   the  world.  Each  and  every  deployment  of  a  system  by  The  Hudson   company.    The  bottom  line  is  that  YOUR  bottom  line  will  improve.   Group  is  a  customized  client  solution.  Contrary  to  offerings  by   You  can  realize  increased  revenue,  decreased  expenses  and  an   others  in  our  field,  we  won’t  force  your  company  to  fit  into  a  pre-­‐ overall  improvement  in  the  quality  of  life  within  your  operation.     configured  concept  of  how  we  think  you  should  run  your  business.   Does  this  all  sound  too  good  to  be  true?    Well  at  The  Hudson   We  start  by  asking  you  questions;  a  lot  of  questions.  We  take  the   Group,  we  don’t  just  install  a  system  and  then  disappear.  We   time  to  learn  how  you  operate  and  to  clearly  define  your  business   actually  tie  our  success  into  you  and  your  business.    We  work  with   requirements.  We  also  look  at  how  you  are  growing  and  your  rate   you  continuously  to  ensure  your  success.  We  grow  and  succeed   of  expansion.  We  then  tailor  configure  a  system  that  meets  your   only  when  you  grow  and  succeed.    It  is  who  we  are  and  how  we   current  needs  as  well  as  one  that  will  help  you  grow  and  evolve   deliver,  day  in  and  day  out.  Just  like  you  and  the  services  you   your  business  so  you  can  attain  the  next  level.    We  bring   deliver  to  your  clients  each  and  every  day.    We  are  there  with  you   operational  efficiencies  to  your  business  by  providing  all  members   every  step  of  the  way.     of  the  organization  with  the  key  data  and  information  they  need  in   On  the  next  pages,  take  a  look  at  3  core  systems  we  have  and  see   order  to  make  the  best  business  decisions  possible.  Starting  with   which  might  fit  best  with  your  desire  to  grow  your  business.   your  clients,  and  progressing  through  your  company  to   reservations  agents,  dispatchers,  accounting  staff,  drivers  and  
  • 3. The  Hudson  Group     3   Where  to  begin?    We  have  3  core   systems  and  lots  of  options  to   offer:   • HWeb  Sovereign  –  Web  Reservations   Plus  1  of  the  following:   • HWeb  Limo  –  Core  Functionality   • HWeb  Ultimate  –  Ultimate  Flexibility   HWeb  Sovereign   Take  your  company  online  –  generate  real  time   revenue  from  clients  around  the  world  with  an   Internet  reservation  system.  Already  have  a   marketing  website?  You  are  that  much  closer.   You  place  some  links  on  your  existing  site  and  we   do  the  rest.    Customers  that  visit  your  website  will   be  able  to  get  fare  quotes  in  real-­‐time,  create,   edit  and  cancel  reservations,  get  instant   confirmations,  boarding  passes,  vouchers  and   receipts,  all  at  their  convenience  without  ever   calling  your  office.  You  set  the  rules  that  the   system  allows  and  then  let  your  clients  be  free  to   manage  their  own  reservations!     Several  Hudson  clients  derive  50%  or  more  of   their  reservation  volume  and  revenue  from  self-­‐ service  web  reservations!  Collectively,  Hudson   Group  clients  will  record  millions  of  web   reservations  this  year.  Shouldn’t  some  of  these  be   yours?     HWeb  Sovereign  offers:   • Customizable  Corporate  Portals   • Multiple  Language  sites   • Web  Tickets  /  Boarding  Passes   • Real  Time  Capacity  Control   • iPhone  /  iPad  Reservation  Application   You  are  knowledgeable   • HWeb  InfoView  and  ClientCenter  (client   access  and  reservation  editing)   Nobody    knows  your  business  like  you  do.  We     will  rely  on  your  expertise  to  guide  us  through   For  additional  features  and  information  about   your  setup  and  configuration.  We  want  this     HWeb  Sovereign,  please  call  Hudson’s  business   system  to  work  for  YOU!   development  team  at:  978.531.1115  x3  or  send   an  email  to  AskHudson@HudsonLtd.com.  
  • 4. The  Hudson  Group     4     “We  love  Hudson!  You  have  been  the  backbone  of  our  success  for  7   years  and  (we)  look  forward  to  many  more.  Thanks  for  the  SERVICE!”   -­‐  Gina,  North  Shore  Shuttle   HWeb  Limo   • 39  Distinguishable  and  Configurable  Fare   Components  (fare,  charges,  discounts,   Though  Hudson’s  web  reservation  system  HWeb   taxes,  etc.)   Sovereign  (outlined  above)  will  work  as  a  stand   • Supports  Unlimited  Number  of  Airports   alone  system,  its  true  efficiency  comes  when  you   • Multiple  Frequent  Rider  Programs   use  a  Hudson  “Local”  system  to  manage  all  your   • International  Date  /  Time  Formatting   reservations,  accounting  and  dispatching  in  your   • One  Way  and  Two  Way  Driver  /  Vehicle   office.      This  is  where  HWeb  Limo  comes  into  play.     Messaging   Designed  for  the  client  that  wants  to  deploy  the   • Customer  Service  Incident  Tracking   latest  technology  in  order  to  streamline  and     manage  their  growing  business  HWeb  Limo  has   Need  just  a  bit  more?    Here  are  a  few  of  the   the  core  components  you  will  need  to  increase   additional  options  you  can  add  to  your  system*:   operational  efficiency  while  also  controlling  your   • Credit  Card  Processing     technology  costs.    And  when  the  time  comes  to   • Online  Hosting  of  your  HWeb  Limo  System   upgrade,  the  transition  to  HWeb  Ultimate  is   • Database  Backup  &  Emergency  Hosting   seamless    –  a  call  to  Hudson’s  Systems   Service  (HWeb  SafetyNet)   Engineering  Team  is  all  it  takes.   • Integrated  Real-­‐Time  Flight  Tracking  &       Flight  Schedule  Lookup   Think  about  how  you  would  utilize  these   • Web  Site  Design,  Deployment  &  Hosting   invaluable  core  features  of  HWeb  Limo  across   (*  these  components  may  incur  additional  implementation   your  operation:   and  support  charges)       • Reservations   The  important  fine  print:   • Dispatching     • Accounting   • 24/7/365  Technical  Support   • Reporting   • Software  Updates  Monthly  (no  charge)   • Full  Integration  with  HWeb  Sovereign   • TechTips  Client  Newsletter   • Comprehensive  Fare  Generation  Engine   • Online  FAQ  and  Self-­‐Help  Instructions   • Supports  Hourly,  Mileage  based,  per   • Audio  /  Video  Instruction,  Webinars,     passenger,  flat  rate,  point-­‐to-­‐point  fares   Downloads   • Arrival,  Departure,  Hourly,  Point  to  Point,     Charter  Directions   The  Hudson  Group  realizes  that  no  2  businesses  are   • 25  Service  /  Vehicle  classifications   exactly  alike.  For  that  reason,  we  have  several   • Driver  /  Vehicle  /  Employee  Scheduling   different  pricing  models  to  select  from.  We  will   • External  Reservation  Manifest  Import   help  you  decide  which  one  is  the  best  for  you.   • Robust  Customer,  Driver,  Employee  Profile   Regardless  of  the  option  you  choose,  Hudson   Management   prospers  only  when  you  do  –  all  the  more  reason   • Drag  and  Drop  Driver  /  Vehicle   for  us  to  work  with  you,  as  a  long-­‐term  partner,  to   Assignment   ensure  your  success  and  total  satisfaction.   • Complete  Reservation  Audit  and  History    
  • 5. The  Hudson  Group     5   “Hudson  totally  changed  the  way  we  run  our  business.  It  gave  us  the  tools   (we  needed)  to  effectively  run  our  day  to  day  business.”   -­‐  Dave,  GO  Airport  Express   HWeb  Ultimate   iPhone,  iPad)   • 3rd  Party  Reservation  Integration  (Orbitz,   When  your  company  operation  is  a  bit  more   Travelocity,  etc.)   sophisticated  and  complex,  you  need  a  technology   • Airline  Frequent  Flier  Mileage  Reward   partner  that  is  equally  capable.    HWeb  Ultimate  by   Interface   The  Hudson  Group  makes  available  to  you  all  of  the   • Farm  In  /  Farm  Out  Management   core  functionality  of  the  HWeb  Limo  product  outlined   • Voucher  Management  System   above,  but  adds  extended  flexibility  that  takes  your   • Driver  Closeout  (from  the  field)   business  to  a  higher  level.  HWeb  Ultimate  is     comprised  of  the  latest  and  greatest  features  and   Need  just  a  bit  more?    Here  are  a  few  of  the   functionality  in  the  industry.  New  items  are  made   additional  options  you  can  add  to  your  system*:   available  monthly  ensuring  you  are  always  an  industry   • Credit  Card  Processing     leader  and  providing  the  best  service  possible    to  your   • Online  Hosting  of  your  HWeb  Ultimate   clients.    Your  HWeb  Ultimate  system  is  further  refined   System   and  extended  to  provide  the  following  capabilities:   • Database  Backup  &  Emergency  Hosting     Service  (HWeb  SafetyNet)   INCLUDES  All  of  HWeb  Limo  Features  PLUS:   • Integrated  Real-­‐Time  Flight  Tracking  &   • Full  Integration  with  HWeb  Sovereign   Flight  Schedule  Lookup   • Shared  Ride  Reservations  Management   • Web  Site  Design,  Deployment  &  Hosting   • Line  Run  Management   (*  these  components  may  incur  additional  implementation   • Driver  Transactions   and  support  charges)   • Self  Service  Kiosk  Reservations  /  Unattended     Client  check-­‐in   The  important  fine  print:   • Airport  Booth  Operations     • Multi  Currency  /  Currency  Conversion   • 24/7/365  Technical  Support   • Multi  Language  Templates  (confirmations  /   • Software  Updates  Monthly  (no  charge)   invoice,  etc.)   • TechTips  Client  Newsletter   • Visual  Resource  Allocation  System  (VRAS)   • Online  FAQ  and  Self-­‐Help  Instructions   • Multi  Location  Reservation  and  Dispatching   • Audio  /  Video  Instruction,  Webinars,     (multi  office)   Downloads   • Multiple  Company  Support  (aka  Job  Type)     • Farm  In  /  Farm  Out  Management   The  Hudson  Group  realizes  that  no  2  businesses  are   • Integrated  Affiliate  Fare  and  Location  Lookup   exactly  alike.  For  that  reason,  we  have  several   • Address  Verification  /  Address  Lookup  /   different  pricing  models  to  select  from.  We  will   Location  Mapping   help  you  decide  which  one  is  the  best  for  you.   • GPS  Vehicle  Tracking   Regardless  of  the  option  you  choose,  Hudson   • HWeb  Mobile  Plus  -­‐  Virtual  Mobile  Data   prospers  only  when  you  do  –  all  the  more  reason   Terminal  Integration  (VMDT)   for  us  to  work  with  you,  as  a  long-­‐term  partner,  to   • Mobile  Ticketing  /  Reservations  (BlackBerry,   ensure  your  success  and  total  satisfaction.  
  • 6. The  Hudson  Group     6   “Can’t  possibly  say  enough  about  the  Hudson  product.  Total,  complete,  infinite  possibilities.     It’s  a  revolutionary  system  that  has  solved  a  host  of  problems  and  simplified  our  order  entry   and  dispatch  services.  …Able  to  hit  a  moving  target  with  a  single  shot!”   -­‐  Steve,  Prescott  Transit     • Which  Hudson  system  is  best  for  my  company?     configured  to  meet  your  unique  business  needs.  We  will  escort   you  through  a  private  tour  of  the  features  that  really  matter  the   • How  long  will  it  take  to  configure  and  deploy  my   most  to  you  and  your  business.    We  have  additional  solutions  and   system?     services  that  may  also  improve  your  business  and  will  tell  you   • How  will  Hudson  help  me  with  the  cutover  and   about  them  when  we  get  together.      We  really  look  forward  to   transition  process?     working  with  you  for  the  months  and  years  to  come.     • Can  I  talk  to  one  of  your  current  clients  or  see  the   Contact  Information:   system  in  use?   Telephone:   • How  much  do  the  program  components  and  additional   001.978.531.1115  x3  (US)   options  cost?       +44.20.3318.5152  x3  (UK)   We  expect  that  this  literature  has  just  scraped  the  surface  of  what   you  really  want  and  need  to  know.    We  will  answer  each  and  every   Email:   question  to  your  complete  satisfaction.    Call  one  of  the  members   AskHudson@HudsonLtd.com   of  our  business  development  team  to  learn  the  answers  to  the   above  questions.  What’s  more,  after  we  learn  a  bit  about  your   Internet:   business,  we  would  like  to  show  you  just  how  our  system  can  be   www.TheHudsonGroup.com   Working  hard  to  both  EARN  and  KEEP  your  trust!  
  • 7. The  Hudson  Group     The  Hudson  Group   PO  Box  335   North  Andover,  MA  01845   www.TheHudsonGroup.com