1. 1 | P a g e
Ndumiso Brian Hlophe
Curriculum Vitae
Personal Details
Contact number : 072 088 5597 / 078 245 4506
Email : bndumiso189@gmail.com
Nationality : South African
Age : 26 (22 January 1989)
EE/AA Status : African Male
Driver’s License : Code B (from 2007)
Education
Currently studying National Diploma in Health and Safety Management
January 2007 to November 2008 Diploma in Tourism Management
DCC Campus
Travel and Tourism Practice 1&2
Tourism Development 1&2
Tourism Communication
Tourism Management 1
Destination Studies 1&2
Experiential Training
Tourism Marketing 1&2
Event Planning
End user computing

2. 2 | P a g e
Certificates
Galileo Full Reservation Course Certificate
Certificate in Computers and Administration
Certificate in Micro Computing
Nature Site Guide NQF level 4
Volunteer NQF level 4
Event Support Assistant: Generic NQF level 4
Introduction to Customer Care NQF level
Employment – Current
January 2012 – current Reception and Reservations (Hotel 64 on Gordon)
Durban, Morningside
Handling admin duties
Dealing with enquiries telephonically, verbally and through emails
Liaising with guests from local and international
Liaising with tour operators, car hire, travel agencies
Making quotations
Planning events and conferences for small to large groups
Making reservations for individual and groups
Checking in and checking out guests
Handling queries from inside the hotel and out of the hotel
Handling guest’s invoices
Working as a night auditor
Running the end of day for the front office and the restaurant
Doing guest orientations around the hotel
Training new Trainees
Making function packages
Emailing vouchers and confirmations
Taking payments from guest’s credit cards
Arranging transportation
Arranging tours for the international guests
I help at the restaurant by being a waiter, washing dishes, clearing tables and taking orders
Doing filing of new and old invoices

3. 3 | P a g e
Employment – Previous
February 2011 to December 2011 Trainee (Hotel 64 on Gordon)
Durban Morningside
Kitchen
Plating food different meals
Working on the grill, stove and deep fryer
Preparing different meals
Washing dishes
Taking orders from waiters
Receiving stock from suppliers
Counting stock
Making stock orders
House keeping
Striping the bed taking dirty linen to the laundry
Making up the bed
Cleaning the entire room
Checking lights and TV channels that they working properly
Receiving clean linen from the laundry
Counting stock
Restaurant / Bar
Taking orders and serving guests
Cleaning the bar and restaurant area
Counting stock
Setting tables for dinner, lunch and breakfast
Setting up the buffet area
Closing shifts and closing day on the system
Cashing up after each shift

4. 4 | P a g e
March 2010 to June 2010 Admin Clerk and Sales Assistant (Bfor Media)
Kloof Pinetown
Handling the front desk duties
Assisting clients applying for loans and contracts
Selling cell phones and laptops to clients
Marketing by giving out pamphlets
Cleaning the office
Handling clients’ payslips and personal documents who are applying for contracts
Key skills
Office skills
Good communication
Database Administration
Good customer service
Group bookings
Organizing skills
Administration support
Computer Skills
MS Word
MS Excel
MS Outlook
MS Publisher
MS PowerPoint
Apex (Reservation system)
Galileo (Travelport)

5. 5 | P a g e
References
Tarryn Burrows
Current General Manager at Hotel 64
Contact: 071 682 4804
Odessa Englebrache
Previous General Manager at Hotel 64
Contact: 083 235 2618
Bonga Dlamini
Previous Duty Manager at Hotel 64
Contact: 083 509 8495
Richard Palmer
Managing Director at Befor Media
Contact: 031 832 4410