Nkosetemba Dyantyi received an achievement award from the Monyetla Work Readiness Programme for his success at the RMM Direct Marketing Call Centre. The Monyetla Programme trains unemployed South African youth for entry-level jobs in the growing Business Process Outsourcing industry. Nkosetemba started at Old Mutual through Monyetla and excelled, ranking in the top 5 and receiving permanent employment. He is now making significant contributions to his team.

1. GROUPTALK 6/2013 9
Direct Marketing Call Centre agent Nkosetemba Dyantyi (left) with his Achievement Award
from the Monyetla Work Readiness Programme with RMM Direct Marketing Call Centre Sales
manager Gershwen McPherson.
The Department of Trade and Industry (DTI) hosted
this first time awards function in Midrand earlier
this year to recognise the success achieved during
the three phases of the programme. Over 7 000
youth from six provinces were successfully trained
in the Business Processing and Outsourcing (BPO)
sector.
The Moneyetla Programme helps to accelerate
training for entry level jobs within South Africa’s
growing Business Process Outsourcing (BPO) in-
dustry.
“Nkosetemba started working at the Old Mutual
Direct Marketing Call Centre as part of the first
intake of the Monyetla project in January 2013,”
explains Direct Marketing Sales manager, Gersh-
wen McPherson.
“He had no call centre experience at all and
he received all his training at Old Mutual.
“Within the first quarter, he was one of the
top 5 Call Centre consultants. He ended in 1st
place in the Nett Lives category, 2nd place
in the Issued Lives category and 4th place
in Nett OYC category in the first and sec-
ond quarter of this year.
“He also graduated from the Manag-
ers of Others Development Programme
(MODP) and attended the RMM Siyakhula
Consolidation Conference in June this year.
“For Nkosetemba to receive the Moneytla
award, he had to show consistent performance
meeting his KPI’s and display Old Mutual’s Values
in his everyday work life.
“He is now permanently employed and con-
tinues to make a massive contribution to the team
and the call centre at large,” says Gershwen.
Special accolades
for Direct Marketing Call Centre agent
What is the Monyetla Work
Readiness Programme?
Monyetla means “opportunity” in Sesotho and was designed to
accelerate training for entry level jobs within South Africa’s grow-
ing Business Process Outsourcing (BPO) industry.
This programme is aimed at matriculants/diploma holders and unemployed South African citizens
between the ages of 18-35 years.
It is funded by the Department of Higher Education and Training through the National Skills Fund. It is
delivered through an employer-led model consisting of a combination of theoretical (classroom based),
practical training and on-the-job experience and competency assessment and nationally recognised
certification of learners. The learners receive a monthly spend which serves as a transport and meal
allowance.
The learnership goes towards a National Certificate in Contact Centre Support (NQF Level 2).
The Monyetla model includes the training of one team manager for every six Monyetla learners.
To find out more about the Monyetla Work Readiness Programme, visit:
www.nimblegroup.co.za/monyetla-work-readiness-programme/
Nkosetemba Dyantyi, a RMM
Direct Marketing Call Centre
agent, was one of the first
15 Moneyetla Work Readi-
ness Programme students
from across the country who
received a certificate of rec-
ognition for his commitment
to this programme.