Appointed agencies will initially receive marketing materials based on the items and allocations listed in the table. For items 5-8, REDtone will replenish the agency upon 70% depletion by sending a replenishment request via email to operations support. For other items, additional materials can be purchased by sending a purchase request to operations support, and pricing will be provided upon request. Delivery of replenishment or purchased materials will be made within 14 days of the email request.

1. 1.5 NC - Marketing Materials
Item Allocation Appointed Agencies will initially receive
the items listed in the table.
1 Collared Shirt
Red 2
White 2 1. For items 5 – 8, REDtone will
2 Caps replenish upon 70% depletion.
Red 2
White 2 2. For all other items, additional can
3 Recycle Bags 20 be purchased. Pricing will be
4 Bunting provided upon request.
X-Frame 2
5 Brochure 500 3. Please direct all requests for
6 Flyer 1,000 replenishment or purchase to
7 Rate Card 10 Operations support via email.
8 Receipt Slips (Books) 10
4. Delivery will be made within 14 days
9 Signage 2' X 4' 1
10 Window Sticker 1 from email request.
11 Panel Sticker 1

2. 1.5 Agent - Marketing Materials
Item Allocation Appointed Agencies will initially receive
the items listed in the table.
1 Collared Shirt
Red 1
White 1 1. For items 4 – 7, REDtone will
2 Caps replenish upon 70% depletion.
Red 1
White 1 2. For all other items, additional can
3 Recycle Bags 5 be purchased. Pricing will be
4 Brochure 100 provided upon request.
5 Flyer 500
6 Rate Card 2
3. Please direct all requests for
7 Receipt Slips (Books) 2 replenishment or purchase to
8 Window Sticker 1 Operations support via email.
4. Delivery will be made within 14 days
from email request.

3. Neighbourhood Centers
1. Each line activation RM 8
2. Revenue sharing on their total usage (bills paid) 8%
3. Able to view ams to check for new numbers
4. Able to do registration – (coming soon) RM ?/form
5. Can appoint (tier 3) – agents and enjoy overiding – (coming soon)
6. Can accept bills payment from end users – get 2%
from amount collected –payment centres
Agent
1. Each line activation RM 8
2. Revenue sharing on their total usage (bills paid) 8%
3. Able to view ams to check for new numbers

4. Appointment Process
1. Complete the Appointment Form
2. Collect Appointment Fee
Tier 2 Partner Type Fee (RM)
Neighbourhood Centers 2,680.00
Individual Agents 680.00
3. Given Sales ID
4. AMS Access - able to check available numbers
5. Provide Training
6. Provide Sales Materials

5. 2. 3 Sales Process
2.1 At Point of Sale
1. Complete Customer Agreement Form (CAF)
2. Complete Registration Form
3. Photocopy IC (sight original)
4. Collect Name Card
5. Business Registration Documents (for Corporate)
6. Select number
7. Collect deposit and Registration Fees
8. Issue receipt
9. Give SIM Card
10. Give copy of CAF to customer

6. Documentation Required
Corporate Lines: Individual / Employee Lines:
1. Registration Form 1. Registration Form
2. CAF 2. CAF
3. Copy of IC 3. Copy of IC (Passport if foreigner)
4. Copy of Form 49, Form 9 or Form 13 4. Deposit – Min RM 25
5. Last bill from previous telco after 5. Sign-up fee
settlement (for MNP) 6. Last bill from previous telco
after settlement (for MNP)
7. No requirement to photocopy
employee tag or business card

7. Agency Management System
Agency Management System (AMS):
i. Track the relationship between customer and agent
ii. Track the performance of your Tier 2 agent
iii.Monitor customer payment status
iv. View commission statement

8. Customer Self-Care
• Customers are able to do many things online.
• Go to http://login.redtone.com/redtonemobile/login.aspx or
www.redtonemobile.com and click on ‘Self Care’.

9. Viewing Monthly Bills
‘View Bill’
Click, then select month
to view
A summary is shown at
the top, with call details
below

10. Paying Bills Online
Click Download & Pay
Bill’, then select month.
Clicking on ‘Pay Now’ will
lead to the ‘Make
Payment’ page
Select account type.
Enter amount.
Agree to T&C.
Click ‘Proceed’.

11. A secure financial
transaction page will
pop-up
Select Bank
Click ‘Agree and Continue
User will then be
prompted to log on to
the respective banks
secure site.