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Scrutinising How Consumers Navigate And Interact With Your Website To Ensure They Can Access Information With Ease And Pleasure Danielle West E-Commerce Marketing Manager Monster UK
Three Types of Website ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Categorical definitions have become less defined since Web 2.0 as most sites are interactive to a degree or will often have something for sale. These classifications are more indicative of the main objective of the site.
Information-Based Sites
Information-Based Sites
Information-Based Sites
Information-Based Sites
INTERACTIVE
INTERACTIVE
INTERACTIVE
INTERACTIVE
INTERACTIVE
E-COMMERCE
E-COMMERCE
E-COMMERCE
E-COMMERCE
VIEWING PATHS http://poynterextra.org/eyetrack2004/about.htm Source: Eyetrack III Study, Poynter Institute
User Psychology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ensuring that your consumers can find the product or information they are looking for quickly and efficiently
User Behaviour on Your Site ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ENTRY Visitors will normally access your site via one of the following methods: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EXIT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ANALYTICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ANALYTICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CASE STUDY ,[object Object],[object Object],[object Object],[object Object],[object Object]
ANALYSIS
COMPETITOR ANALYSIS
ARCHITECTURE & NAVIGATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EXTRAS Media such as Flash or Swish should only be added if it is necessary to communicate something about the product that can not be done in conventional text or images or demonstrate the product. Also good to bear in mind that even with Flash Search Engine SDK SEO is more of a challenge than with conventional sites. If you or your client is set on a Flash intro, then place a prominent link for users to skip the intro and track the activity on that link.  FLASH or SWISH
EXTRAS blogs RSS feeds podcasts wikis linklogs streaming media As with Flash or Swish, all of the above tools should enhance the user experience as opposed to dominate it. When used effectively, they can empower users, encourage regular visits and create a sense of identity or community that marketing or money can provide. Start as you mean to go on as these tools normally require content on a regular basis. Or worse, you create an expectation with no means to fulfil giving the impression that the media was a new tool you got bored of and are now off to play space ninjas with your friends. Unless it is a key focus of the site, test it in a small area from both the developer perspective to gauge the amount of work or time involved and the visitor’s perspective to see if the service is needed or wanted. forums

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Navigating Websites For Ease And Pleasure

  • 1. Scrutinising How Consumers Navigate And Interact With Your Website To Ensure They Can Access Information With Ease And Pleasure Danielle West E-Commerce Marketing Manager Monster UK
  • 2.
  • 16. VIEWING PATHS http://poynterextra.org/eyetrack2004/about.htm Source: Eyetrack III Study, Poynter Institute
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 26.
  • 27. EXTRAS Media such as Flash or Swish should only be added if it is necessary to communicate something about the product that can not be done in conventional text or images or demonstrate the product. Also good to bear in mind that even with Flash Search Engine SDK SEO is more of a challenge than with conventional sites. If you or your client is set on a Flash intro, then place a prominent link for users to skip the intro and track the activity on that link. FLASH or SWISH
  • 28. EXTRAS blogs RSS feeds podcasts wikis linklogs streaming media As with Flash or Swish, all of the above tools should enhance the user experience as opposed to dominate it. When used effectively, they can empower users, encourage regular visits and create a sense of identity or community that marketing or money can provide. Start as you mean to go on as these tools normally require content on a regular basis. Or worse, you create an expectation with no means to fulfil giving the impression that the media was a new tool you got bored of and are now off to play space ninjas with your friends. Unless it is a key focus of the site, test it in a small area from both the developer perspective to gauge the amount of work or time involved and the visitor’s perspective to see if the service is needed or wanted. forums