Nancy Johnson is a highly experienced IT Project Manager with over 10 years of experience managing medium to large scale projects. She has proven abilities in project planning, budget management, resource allocation, and achieving deliverables. She is adept at developing collaborative relationships and acting as a liaison between business and technical teams. Johnson has hands-on experience leading projects across various technologies and methodologies. She has a track record of successfully delivering projects on time and within budget while meeting business needs.

1. NANCY JOHNSON, PMP
S96 W12964 Claude Harmon Cir, Muskego, WI 53150 414-248-2369 nancykjohnson2001@gmail.com
JOB TARGET: IT Project Manager
New Product Implementation Software Implementation Regulatory/Compliance
Highly motivated and goal-directed Project Management Professional (PMP) effective in leading medium to
large scale Information Technology projects from inception to launch. Offering over 10 years of experience
and repeated success in creating detailed project plans, managing project budgets, directing resources, and
achieving project deliverables using all phases of the Systems Development Life Cycle (SDLC).
Proven abilities in developing collaborative relationships with vendors, project sponsors, business owners, and
within teams that are local, remote, and offshore. Successful track record as liaison between various business
users, leadership and the technical aspects of projects.
Adept to change and acknowledged for consistently delivering high quality solutions in a highly regulated
environment. Self-starter with the ability to concurrently manage multiple projects and prioritize to achieve
critical milestones and avoid business disruption.
Hands on experience leading projects within environments of dot net, web based, mainframe, vendor driven
and using SDLC Methodologies of Waterfall, PMBOK, and Agile concepts.
TECHNICAL SKILLS
Microsoft Office (Word/Excel/PPT) Microsoft Project 2003 Microsoft Visio 2003
HP Application Lifecycle (Quality Center) IBM Rational ClearQuest HP Project and Portfolio Mgt
IBM Quickr (Collaboration network) eRoom Technologies IBM Cognos Planning Contributor
AREAS OF EXPERTISE
Risk management and mitigation Scope management Build complete business solutions
Cost reduction and containment Budgeting and forecasting Release management
Test management Consensus building Time management skills
PROFESSIONAL EXPERIENCE
ASSURANT HEALTH, Milwaukee WI
Provider of individual major medical plans, short-term medical, supplemental coverage, and employer fully insured plans.
IT Project Manager 2006 to Present
 Managed multi-million dollar technical projects spanning multiple systems with special emphasis on
business critical, regulatory, and cost reduction efforts.
 Worked with vendors to identify scope, manage deliverables, and adhere to project milestones.
 Managed project teams comprised of project leads, developers, testers, business analysts, and business/IT
leadership with project hours ranging from 5,000 to 100,000.
 Directed global project teams as the Project Manager with sole accountability for budget, scope,
resources, and timelines.
 Planned and managed projects using rapid, iterative delivery methodologies while promoting flexibility
with the schedule to meet business needs.
 Communicated project status, identified roadblocks and suggested solutions to stakeholders and
department executives.
Key Contributions & Results:
 Collaborated with a competing company to rebrand a product line sold as part of a Transition Sales
Agreement, exceeding timelines and avoiding legal ramifications. Led team members spanning both
companies in problem solving to meet the needs of all parties involved.
 Provided a unique product type resulting in doubling the projected sales volume for a specific product
line. Created and implemented the plan to deploy a new PPO Short term medical product while
concurrently introducing a large network and utilizing a new enrollment platform. The deployment
included the elimination of redundant IT applications resulting in a reduction of IT expense.

2. NANCY JOHNSON nancykjohnson2001@gmail.com Page 2
Key Contributions & Results: (continued)
 Led a business critical, cross system, cross site team to meet an extremely aggressive timeline dictated
by regulatory requirements and internal sales projections. Planned and managed the implementation for
the 2014 IM Health Care Reform (HCR) legislation which was required for the company to remain in the
Health Insurance Industry.
 Generated operational cost savings through management of various initiatives within the claims
processing system by automating manual processes and adhering more closely to contract limitations.
Resulted in reduced operational expenses and increased quality.
 Reduced provider calls to the call center by 20-25% by implementing a vendor supported Provider
Portal (Siebel) to allow providers to access eligibility and claim payment information for patients resulting
in a reduction of resource needs.
 Eliminated the risk of regulatory fines by planning and managing the implementation of compliance
related projects Patient Protection and Affordable Care Act (PPACA), and National Provider Identifier (NPI).
Schedule and accuracy criteria were met resulting in positive audit results.
 Collaborated with IT Management to identify and implement data efficiencies and eliminate redundancies
between data marts within the Enterprise Data Warehouse.
IT Test Manager 2001-2005
 Influenced product sales and profits through managing the testing efforts for the implementation of a
new medical health insurance product utilizing local and offshore vendor test resources. The
implementation included integration of a new single output system with existing infrastructure.
 Increased agent loyalty and accuracy by scheduling and directing testing efforts for the deployment of a
market leading policy enrollment system.
Resource Manager – Testing, Reporting, Projects, Training Prior to 2001
EDUCATION
Bachelor of Arts - Marquette University – Milwaukee, WI
Training/Certifications:
Project Management Professional (PMP) Certified Competent Toastmaster (CTM)
Requirements Certification course Fellow Life Management Institute (FLMI)
Test Planning seminars Team Building workshops