This document provides a summary of Nagaraju Maskikar's work experience and qualifications. He has over 13 years of experience in technical support and software development roles, specializing in areas like metrics/KPI development, dashboard design, and process improvement. His background includes working with various technologies like Java/J2EE, SQL, MS Office VBA, and EMV. He has worked on projects for companies like NCR, Prokarma Softech, and Union Pacific Rail Road.

1. N a g a r a j u M a s k i k a r
P h : 9 9 5 9 5 8 3 2 2 2
S U M M A R Y
I am an seasoned Technical Support Lead with over 13 years experience with a very strong
technical background and hands-on approach. My background is in B2B and E-Commerce,
security, Enterprise Application Integration, business process automation and management.
Specific areas of interest are in Metrics/KPI Development and Reporting/Monitoring via
Dashboard design and reporting
Specialties:
• Employee/Team Development and Mentoring
• Achieving High Customer Satisfaction Ratings
• Process Improvements to increase performance and efficiency
• KPI/Metric Development
• Dashboard and Reporting Development
• Strong Technical Background (Java/J2EE, SQL, MS Office with VBA, EMV)
E X P E R I E N C E
NCR Corporation India Pvt. Ltd Aug 2009 – till date
Begumpet, Secunderabad
Sr. Software Support Consultant
NCR Software Support, FGSC
Financial NCR Corporation
Working as Sr.Software Support consultant since Aug 2009 and worked on various NCR proprietary
Products. The Software Support consultant works in a complex technical environment, resolving and
providing solutions to customer problems. They identify, design and develop solutions for product and
system problems. They communicate with internal and external organizations to resolve problems whilst
maintaining full ownership.
Key Areas of Responsibility
Offer input and gain knowledge as a subject matter expert on products, systems, and services
• Knowledgeable across the related LOB product range including all solution(s) currently released and
supported.
• Knowledgeable on assigned product solution(s) and can investigate issues with no solutions.
• Very knowledgeable on specific areas of solution(s) to SME level and can assist others with
investigations
• Mentoring and assisting support peers in product and systems technical details, management of issues
and all aspects of the respective role
• Ability to research problems with no known solutions and design solutions for identified problems
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2. • Collaborate and communicate with technical suppliers including other Software Support Engineers,
Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and
Technical Support Specialists as appropriate; whilst maintaining ownership of the incident
• Manage multiple issues of differing stages of investigation and priority without assistance.
• Work with product developers to assess and create product alterations and contribute to long term
solutions
• Actively participate in making the team a success by achieving the team objectives
• Adherence to GS2 SLA Guidelines & RWG Target
• Knowledge metrics and knowledge code compliance as per department objectives
• Proper usage of incident tracking tool (as per incident working guidelines)
• Productivity (as per cascaded objectives)
• Accurate and prompt time logging (direct and indirect)
• Work all incidents diligently to ensure customer satisfaction targets are achieved
• Ensure customers are kept updated with current status of investigation as per SLA guidelines
• Maintain ownership of incident at all times
• Customer escalation management with some assistance (Incidents identified as escalated by GS2
Manager)
• Including key position of driving and communicating a status of incident to all relevant parties
including senior management as required.
• Mandatory compliance to NCR's Code of Conduct & Shared Values.
• Build relationships with people across a variety of functions within the organization.
• Relate to others in an accepting and respectful manner, regardless of their organizational level,
personality, or background.
• Appropriately involves others in decisions and plans that affect them.
• Populate the knowledge base with product and in-depth technical information
• Ensure article is created & released for appropriate audience (external/internal)
• SME level expertise with implementing EMV Exits and guiding the stateflow for the banks.
Environment: Gems, MKS, JIRA, WOSA, ULListening, Test Tool, Host Simulator, Virtual Machine,
XFS-Analytics, Problem Determination, BNADecoder, DPTrace Analyser, Aggregate Builder,Symantec
Ghost, Windows, Visual Studio.
Prokarma Softech Pvt Ltd, Nov 05 – Jul 2009
Louisville.KY, USA
Client: YUM Foods(yum.com),
RFA (Request For Access)
Senior J2EE Developer
The Request for Access (RFA) is a web-based application. It is designed to collect the
Details about the new hire for the restaurants (TacoBell,KFC,LJS,AWRestaurants,Pizza Hut) and manage
the employees according to their brands.
This application was built on IBM Web Sphere application Server
The application utilizes a Flex Builder-3, MXML, Flash, Ajax, Action Script, Jsp, Spring, Hibernate, SQL-
Server Database(For Storing the Data), DB2 database (For pulling the Franchise according to the brand).
Apart from development on the RFA I was also part of the Web Applications Team where in my role was
to manage the Urchin tool.
Urchin is a Google analytical tool which helps us in generating the well detailed Reports about the number
of hits on the various YUM Brands websites.
• Responsible for design and development of RFA Project worked on both front end and back
end level using the Spring Framework Architecture and Service Oriented Architecture.
• Developed UI by using the Flex Builder -3, MXML, Flash, Ajax, Action Script and CSS.
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3. • Developed Java and J2EE classes.
• Developed web-services client using SOAP , WSDL and Spring WS.
• Developed Servlets to handle key request and responses.
• Updating the status to the client and interacting with them on daily basis to gather any change
requests.
Environment: WebSphere 6.1, Flex Builder-3, Flash, Action Script, Java, J2EE, JSP, Servlets, Maven,
JNDI, SOA, Spring Framework, Hibernate 3.0, JavaScript, HTML, CSS, Ajax, JUnit, CVS, SQL-
Server2005, DB2 8.1, Windows, Urchin 6, Visual Studio.
Prokarma Softech Pvt Ltd,
Denver, Colorado, USA
Client: DEX (DexKnows.com),
ECCT (Content Collection Tool),Ad-Portal,EgateWay
Senior J2EE Developer
The Enterprise Content Collection Tool (ECCT) is a scalable web-based application. It is designed to
collect and manage customer content for orders purchased related to internet and storefront SEM products.
The ECCT application is used by Sales Support Teams and it is rolled out to the entire East Coast Sales
team. When customers order new products or request changes to existing purchased products, the Sales
Support Team will use the ECCT application to create/manage the requested content.
The ECCT application is built on two Apache Tomcat 5.5 servers, a Cisco Load Balancer, and an Oracle
10g backend database. The application utilizes a Struts 2 MVC framework, Yahoo User Interface (YUI)
library, Ajax, Spring 2, Hibernate 3, OSCache, Axis Web Services, JSON Rest Services, JAAS/Kerberos
LDAP Authentication, and the AquaLogic Service Bus (ALSB).
The content collected within the ECCT application is syndicated to two different systems. The Internet
Yellow Page (IYP) content will syndicate to the external www.dexknows.com site. The Storefront content
will be syndicated to an order processing system and sent to an external vendor to process the data for
search engine optimization.
The ECCT application utilized Apache Axis Web Services for dynamic integration with central data
repository. Internet Yellow Page (IYP) content was retrieved and updated in that database real-time. All
web service calls are authenticated and proxy through the BEA AquaLogic Service Bus (ALSB) to provide
security, failover, and monitoring.
The Storefront SEM content is stored in the ECCT database and syndicated to the order processing system.
Once the order processing system has matched the content to an order, the content stored in ECCT is
locked for modifications via a JSON Rest Web Service.
• Requirement analysis, design, and development of UI Components using Yahoo tool Kit.
• Implemented JSON Rest Web Services for quick data retrieval from external databases. The
application utilized these Rest Services for search features and dynamic dropdown boxes.
• Used Cruise Control for an automated build environment. A project was created to run Ant
build files after every CVS code submission and execute all JUnit tests, build the application,
then deploy it to an integration environment.
• Updating the status to the client and interacting with them on daily basis to gather any change
requests.
• The ECCT Project Team developed all software utilizing Agile Software practices including
Scrum and test-driven development. The JUnit test cases utilized a combination of JMock and
Spring Abstract Dependency Injection to ensure a high standard of code coverage.
• Other than development on ECCT I was also the Owner for the two other applications Ad-
Portal and EGateway.
• Ad-Portal is for the West users what ECCT is for the East. Ad-Portal was a WLI application
using Plum Tree Portal with WebLogic as the Application Server and Used Page-flows for
developing the UI.
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4. Environment: WebLogic 8.1.6, Tomcat 5.5, AquaLogic Service Bus (ALSB), WebLogic Integration
(WLI)8.1.6, BEA AquaLogic Portal (ALUI), Java, J2EE, JavaBeans, JSP, JDBC, JMS, XML, JavaScript,
JQuery, HTML, DHTML, CSS, Struts 2, YUI, Spring 2, Hibernate 3, Ajax, OSCache, JSF, Axis Web
Services, JSON Rest Services, BeanUtils, CruiseControl, Ant, JUnit, JMock, CVS, Shell Scripting, Oracle
10g, Linux, Windows.
Prokarma Softech Pvt
Client: UPRR (Union Pacific Rail Road Company),
Omaha, Nebraska, USA
CSR (Car Storage Request)
Senior J2EE Developer
This Project is applicable for car storage request depending upon the storage Locations..
The Car Storage Request (CSR), is a web-based application for creating the Storage Request, and review
and approval of the storage request . Its functions include: Storage requests by the UPRR personnel that are
Routed to the appropriate personnel on different storage Locations. Email notification and alerts interface
to legacy Vendor evaluations.
Customizable reportings. A .NET based adapter writer in C# and VB.Net was Developed that interfaced the
document management system and the weblogic 8.1 Application server via JMS queues on TIBCO.
• Spearhead the design review process, mentor the team and wrote framework code.
• Requirement analysis, design, and development of the OS Workflow.
• Used UML to define various relationships and generate classes.
• Used Weblogic 8.1 to deploy the application on the production environment
• Guiding the team to complete the tasks on time.
• Updating the status to the client and interacting with them on daily basis to gather any change
requests.
Environment: J2EE, Java 2.0, OS-Workflow, Wicket, Junit, Spring2.0, Hibernate 3.1, UML, XML,
HTML, Oracle 8, Weblogic 8.1,Maven.
Prokarma Softech Pvt Ltd
Client: Yesmail (A infoUSA company),
San Carlos, California, USA
Data Append
Senior J2EE Developer
Data Append is a feature within Yesmail Enterprise that enables marketers to build accurate profiles of
their subscribers combining demographic and lifestyle-behavioral attributes. Data Append interacts with
the InfoUSA’s Clients datamart, to provide building their profiles more effectively.
• Spearhead the design review process, mentor the team and wrote framework code.
• Requirement analysis, design, and development.
• Used UML to define various relationships and generate classes.
• Developed Quartz triggers to run the data append jobs at regular intervals.
• Used JBoss to deploy the application on the production environment
• Guiding the team to complete the tasks on time.
• Updating the status to the client and interacting with them on daily basis to gather any change
requests.
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5. Environment: J2EE, Java 2.0, Servlets, JSP, JUnit, JDBC, UML, XML, HTML, JavaScript, JQuery,
AJAX, Spring Hibernate, JSF, Oracle 9i, JBoss 3.2.
Prokarma Softech Pvt Ltd
Client: GuitarCenter (Online Store in USA),
San Carlos, PortLand, USA
HRPortlet
Senior J2EE Developer
Developed the Portal for Guitar center. The Portal is used by the Internal management for HR related stuff.
HR Portal is a web-based portal developed in JSF Spring Hibernate and My-Sql as the Database.
Implemented the workflow for timely Execution of the tasks and also to send the Email Notifications and
alerts to the concerned authorities.
Responsibilities:
• Developed JSP using JSF Components and Custom Tag Libraries. for Displaying
Information.
• Developed client side validations using Validation Framework in JSF.
• Used design patterns like Delegate pattern, DAO, VO design patterns.
• Used Log4J for exception handling and logging purpose.
• Used SVN for version control and Bugzilla for defect tracking.
• Used Liferay-Portal 4.2.2 which has the inbuilt Application Server.
• Used to do builds and Deployment of the application.
Environment: Windows XP, My-Sql, Java-API, J2EE, JSF, JSP, XML, Log4j, JDBC, SVN, Spring-
Hibernate, Liferay –Poratl 4.2.2, eclipse 3.2, Workflow.
Prokarma, Softech Pvt Ltd
Client: UPRR (Union Pacific Rail Road Company),
Omaha, Nebraska, USA
ADS(Asset Disposition System)
Senior J2EE Developer
Involved in maintenance of ADS in Supply Department at UP. This Project is applicable for sales and
disposition of scrap, surplus and OS & D Materials. The Asset Disposition System (ADS), is a web-based
application for creating the Sales Request, and review and approval of the sales orders . Its functions
include: Service requests by the UPRR personnel that are Routed to the appropriate personnel. Email
notification and alerts interface to legacy Vendor evaluations. Customizable reportings. A .NET based
adapter writer in C# and VB.Net was Developed that interfaced the document management system and the
weblogic 8.1 Application server via JMS queues on TIBCO.
Responsibilities:
• Analyzed & Designed, Developed Use cases and Technical Design Specs.
• Developed JSP using Struts Framework and Custom Tag Libraries. for Displaying
Information.
• Developed client side validations using Java Script for HTML and DHTML pages.
• Used EJB’s to perform Business Transaction and to communicate with Oracle Database.
• Used design patterns like Delegate pattern, DAO, VO design patterns.
• Used Log4J for exception handling and logging purpose.
• Used MKS for version control and ClearQuest for defect tracking.
• Used WebLogic Application Server 8.1 as Integration Development tool.
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6. Environment: Windows XP, Oracle, Java-API, J2EE, JMS, Servlets, JSP, Struts, XML, Log4j, JDBC,
MKS-Integrity Suite, PL/SQL, Web Logic 8.1, eclipse 3.1,PLSQL-Developer.
Prokarma Softech Pvt Ltd
Client: UPRR (Union Pacific Rail Road Company),
Omaha, Nebraska, USA
CAS (Contract Administration System)
Senior J2EE Developer
The Contract Administration System (CAS), is a web-based application for creating and maintaining
service contracts, and review and approval of invoices. Its functions include: Service requests by UPRR
personnel that are routed to appropriate Supply personnel
RFQ and online bidding that include access to detailed specifications documents and diagrams by external
suppliers. Contract creation and change orders. Workflow for invoice review and approval. Vendor
evaluations. Customizable reportings. E-mail notification and alerts Interface to legacy Accounts Payable
system for payment of approved invoices. A .NET based adapter written in C# and VB.NET was developed
that interfaced the document management system and the Weblogic 8.1 Application server via JMS queues
on TIBCO.
Responsibilities:
• Analyzed & Designed, Developed Use cases and Technical Design Specs.
• Developed JSP using Struts Framework and Custom Tag Libraries. for Displaying
Information.
• Developed client side validations using Java Script for HTML and DHTML pages.
• Used EJB’s to perform Business Transaction and to communicate with Oracle Database.
• Used design patterns like Delegate pattern, DAO, VO design patterns.
• Created Database Objects such as stored procedures, functions and complex queries required
for Business Transactions.
• Developed the .NET based adapter to interface the existing COM components for document
generation and archiving with CAS 3.0 in J2EE.
• Used Log4J for exception handling and logging purpose.
• Used MKS for version control and ClearQuest for defect tracking.
• Used WebLogic Application Server 8.1 as Integration Development tool.
Environment: Windows XP, Oracle, Java-API, J2EE, JMS, Servlets, JSP, Struts, XML, Log4j, JDBC,
MKS-Integrity Suite, PL/SQL, Web Logic 8.1, eclipse 3.1,PLSQL-Developer.
AIS, Insurance Finance Company, MO Dec 2004– Nov 2005
Web Application Developer.
EZ- Quote / E-Commerce Design
AIS is a leading Business Process Outsourcing company, providing services primarily to the Insurance
Finance Industry. EZ Quote is one of the Services that the Company provided its clients to assist them give
an Insurance Quote and process Contracts online. This application is Java based developed using Model-
View-Controller (MVC) design pattern. The application uses Model 2 structure for the web tier assisted by
Java Bean classes which make up the Business Logic layer of the design.
Responsibilities:
• Involved in Project Architecture, Designing and Analysis.
• Involved in Requirement Analysis using use cases & UML diagrams
• Designed normalized database structure to reduce data redundancy and Data Integrity problems.
• Implementing J2EE Patterns for Presentation, Business Tiers.
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7. • Involved in bug fixing.
Environment: JDK1.4, J2EE, Struts, JUnit, JSP 1.3, XML, JavaScript, Websphere Application Server 5.1,
WebSphere Studio, IBM Java Toolkit, JWalk Server, Seagull Screen building, DB2, COBOL, JDBC2.0,
Windows 2000 Server/XP and OS/400.
E-Commerce Migration
Migrated the company’s E-commerce application from WebSphere Application Server 4.x Environment to
5.1 Environment. The migration involved migrating of IBM Host Publisher Macros to Host Access
Transformation Services Macros. It also involved migrating the presentation layer from JSP1.2 based to
JSP1.3.
Responsibilities:
• Involved in Migration strategy and planning.
• Installed and Configured Websphere Application Server 5.1
• Installed and Configure IBM HTTP Server 1.3.2.8.
• Installed Digital Certificate (SSL) on HTTP Server.
• Migrated Host Publisher Macros to HATS macros.
• Migrated Presentation Layer from JSP1.2 to JSP1.3.
• Developed Java Bean to accommodate the migration changes to the existing application.
• Developed Test Cases.
Environment: J2EE, JSP1.2/1.3, XML, Websphere Application Server 4.x/5.1, WebSphere Studio, IBM
Host Publisher, IBM HATS, JWALK Server, DB2, COBOL, Windows 2000 Server and OS400.
Bottom line Technologies, Portsmouth, NH May 04 – Dec 04
Senior J2EE Developer
Online Enrollment is system for Bottomline Technologies, a leading global technology provider of
Financial Resource Management (FRM) software and services. The project enables different companies
doing some financial transaction to create relationship between them on the website so that they can carry
on their transaction over the application securely.
The billers allow payers to create relationship with them to do all financial transactions online instantly.
The billers create payer reference in the database. This allows the payers to create a relationship with the
biller so that they can do their secure transactions. The application was developed using RUP methodology
and Sun’s Design Patterns for developing various Frameworks in the Architecture.
Responsibilities:
• Involved in requirements gathering, analysis design, preparation of design documents and
Task estimation and break up plan.
• Implemented J2EE Patterns – Front Controller, Session Façade, Singleton and DAO.
• Developed User Profile, Schedule and Find modules on JSP Struts-framework.
• Used JSP, Struts to build the Presentation Tier.
• Developing the Data Access Objects to be used across the platform, as a data transfer
Carriers.
• Usage of XML in building and parsing of Application Configuration file
• Deploying the modules and the complete application on Web Sphere.
• Used Toad for the easier access to the Database.
• Involved in the unit testing using JUnit and bug fixing.
• Reviewing the build file used by Ant to compile and deploying the application
• Involved in customizing the build file for deployment of the application from Development
environment to staging environments using Ant tool.
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8. Environment: Windows NT/2000/2003/XP, Unix, Linux, SQL-Server, WebSphere 5.0, , Java, EJB, JSP,
HTML, Servlets, UML, Rational Rose 2000, XML, XSLT, Xpath, Ant 1.4.1, JUnit 3.7, PL/SQL.
Govt. of Malaysia, Malaysia Jun 02 – Apr 04
eProcurement
Online Procurement
Analyst/ Sr. J2EE Developer
ePerolehan represents one of the first and largest applications under the eGovernment. The system enables
the government to conduct through electronic means the procurement of supply and services through
Supplier Registration, Central Contract, Tender, Quotation and Direct Purchase. This allows suppliers to
conduct on-line and real-time transactions with the Government. Project implementation was undertaken
in four phases, involving about 3,500 government procurement centers and 28,000 government-registered
suppliers. Smart card and Digital signature is used to log in to the system making it a secured system.
Profile Management includes role based page access for the users and the Action Bulletin. Online
requisition and payment are some of the important features of the system along with Purchase Order,
Delivery Order, Invoice and Payment Order generation. The system also interacts with the
Already existing Legacy system functions like Budget Checking and VOT book commit. Online Budget
Checking is first of its kind in the world.
Responsibilities:
• Reviewed the Program Requirement Specifications for Tender module
• Involved in the high level and low level designing of the Tender module of the application.
• Used JSP Struts - framework to build the Presentation Tier.
• Did the coding of EJBs for the requisition creation, approval and tender notice sub module
• Involved in the integration of the tender module with other modules.
• Designed and developed application frameworks for Util Components, Exception Handling,
and Logging.
• Usage of XML, XSLT in building and parsing of Application Configuration file
• Designed and Developed Reports using D2K.
• Involved in preparation of test cases, test plans.
• Involved in unit testing, black box testing, white box testing, functional testing, integration
testing and stress testing.
• Involved in migration of web applications, which are running on Tomcat to Web logic
application server.
• Involved in integration of modules.
• Involved in testing of web applications functionality on Web logic.
• Involved in tuning of application server for better performance.
• Involved in the system testing and bug fixing.
• Involved in the subsequent enhancement and maintenance of the application.
Environment: Rational Rose, JDK 1.2, Web logic 6.1, Struts Framework, DB2 UDB, Unix, JDBC, Java,
EJB, JSP, HTML, Servlets, XML, XSLT, Xpath, Ant 1.4.1, D2K and Windows NT.
EDUCATION: BS in Electronics and Communication from Osmania University, India.
Certifications:
• Microsoft Certified Professional for implementing Database techniques using SQL-Server 6.5
• Microsoft Certified Professional for MFC.
• Certified SCRUM MASTER.
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