Nwabudike Washington has created a career strategy map to transform airport guest experiences. His plan is to first gain experience as a Guest Services Coordinator, then advance to Director of Guest Experiences, and eventually become a Strategic Planner of Airport Guest Operations. His long term goal is to redesign major US airports to compete globally by incorporating art, nature, and technology to make travel more enjoyable. He has outlined the necessary experience, skills, and education required to achieve each step in his career path over the next 5 years.

1. Nwabudike Washington
Career strategy map
When you think of Entertainment Business,
why not think of aviation?

2. America, I’m here to help you transform
the guest experience
Los Angeles
World Airports
LAWA Career
30%
Entertainment Business
Bachelors Degree
Full Sail University
graduation
10%
Guest Services -
Guest Experiences
Coordinator
Coordinator
60%
Design and
Implementation
Specialist
specialist
80%

3. Timeline by years
Completed
required
teachings to
obtain a
degree
degree
01
Guest Services /
Guest Experiences
Coordinator
Job 1
02
Director of Guest
Experiences
Job 2
03
Strategic Planner
of Airport Guest
Operations
Job 3
04
Redesign
Americas
airports to
compete on
the world
stage
implementation
05

4. PRELIMINARY INTEREST
Rethink and
redesign
implementation
Recognizing there is
a problem
PROBLEM
Ways to improve an
issue
IDEA
Ways to actually
accomplish goals
FEASIBILITY
Acknowledging
change and
collaboration
COMMUNICATION

5. Eexperiences needed
01 Understanding
needs and wants of
individuals
People
20%
02 Creativity to create
space and need
Arch. and design
40%
03 Inspiration in different
cultures, countries, and
people
interest in travel
100%

6. Requirements to become a Guest Experiences
coordinator
● Business Development and Marketing skills
● Guest Services experience
● Hospitality experience
● Communication skills
● Direct people and things around to assure all are coordinated

7. Requirements to become a strategic planner
● Business Development and Marketing skills
● 5+ years of airport planning experience
● Extensive knowledge of FAA guidelines and advisory circulars
● Analytical skills to work in collaborative spaces
● Experience in developing airport master plans

8. Requirements to become an design and
implementation specialist
● Business Development and Marketing skills
● Guest Services experience
● Hospitality experience
● Communication skills
● Direct people and things around to assure all are coordinated
● 5+ years of airport planning experience
● Extensive knowledge of FAA guidelines and advisory circulars
● Analytical skills to work in collaborative spaces
● Experience in developing airport master plans
● Knowledge of feasibility studies
● Knowledge of design programs such as CAD

9. Experience? Why change?
The U.S. airports are concrete
boxes in desperate need of
redesign and living spaces
such as walls of greenery and
LED screens
Us
Traveling should be an enjoyable and
memorable experience. The likes of major hubs
such as Dubai, Singapore, Shanghai, and Qatar
have engaged their audience in such with art,
waterfalls, kinetic structures, and more.
Them

10. References
● geebo. (2023). Customer service manager, airport customer experience ... - geebo. Customer Service Manager,
Airport Customer Experience Administration. https://washington-dc.geebo.com/jobs-online/view/id/860185541-
customer-service-manager-airport-/
● Jobhero. (2017, January 3). What is a travel coordinator? - jobhero. JobHerocom.
https://www.jobhero.com/career-guides/interviews/prep/what-is-a-travel-
coordinator#:~:text=Travel%20coordinators%20make%20travel%20arrangements,a%20company%20or%20sports
%20team.
● LAWA. (2023a). Lawa Employment. LAWA Official Site | LAWA Employment. https://www.lawa.org/lawa-
employment/lawa-employment
● LAWA. (2023b, March 13). Revitalizing airport strategic plans. ACI World. https://aci.aero/programs-and-
services/global-training/airport-leadership-and-management-training/revitalizing-airport-strategic-plans/
● Multiple . (2023). How does one become an airport planner?. Quora. https://www.quora.com/How-does-one-
become-an-airport-planner