Taylor Newsome is seeking employment to contribute customer service skills, communications skills, and technical skills. They have experience in PC repair, troubleshooting, Microsoft Office, hardware installation, Visio, SharePoint, and customer service. As an intern, Taylor contributed to a wiki and mobile app site, created flow charts, assisted managers, and renewed meeting minutes and status reports. Taylor also has experience accessing new employees and updating vendor licenses on SharePoint. They are pursuing an AS degree through a partnership with City College of Chicago and Year Up, with relevant coursework in computer information systems and college success.

1. Skills Based Resume
Taylor Newsome
Chicago, IL • (708).513.7204 • newsome.taylorm@gmail.com
Objective
Seeking to gain employment with a great company to contribute to and improve company’s customer
service through superior communications skills, customer service skills, and technical skills.
Technical Skills
PC repair; trouble shooting; Microsoft Office 2013; Hardware installation and swaps; MS Visio 2010
and Nitro Pro 9; SharePoint; Passport; Asset Manager; Passport; MS Access 2010; Online chat;
Customer Service
Skills
Collaboration
 Contributed to Wiki and SharePoint mobile application site
 Supported co-workers to create a BYOD corporate application’s procedures flow chart
 Assisted manager(s) in directing employees and supervising store to ensure customer
satisfaction
Reporting
 Renewed meeting minutes; bi-weekly
 Amassed/implemented 9 team members bi-weekly status reports to renew meeting agendas
 Constructed an Excel progression sheet to reflect intern self-improvements reports for
managers
Administrative
 Accessed new employees using HR Portal
 Accessed Passport to update Vendor License Renewal information on team SharePoint site
 Assembled team meetings/telephone conferences, reserved rooms for team meetings, and
ordered meals
Work Experience
Brand Ambassador, Xsell Chicago, IL August 2015 –Present
Project Support Intern, Exelon Chicago, IL January 2015 –July 2015
In-Shop/P.I.C., Jimmy John’s Chicago, IL May 2014- September 2014
Education
Year Up / City College of Chicago Chicago, IL
Information Technology/Business Skill Training September 2014 –July 2015
 Learned PC repair; Trouble shooting; Hardware installation and swaps; SharePoint; SQL
 Earning 18college credits towards a AS Degree partnership with Harold Washington
 Relevant courses include: Introduction into Computer Information System 101, 120, 122, 158
Coop Education Exploration, and College Success Seminar
Other Relevant Section
 Microsoft Office Introductory Certification February 2014