Myron Kokhanovskyi: Team Performance Metrics - what are the KPIs of a high performing team

© 2021 All Rights Reserved | www.egnyte.com
Team Performance Metrics -
what are the KPIs of a high
performing team
Myron Kokhanovskyi | Jan. 29th, 2022

© 2021 Egnyte Inc. All Rights Reserved. | Confidential | www.egnyte.com
Myron Kokhanovskyi
Manager, Program Management / PMO
Lead @ Egnyte
/myronk

© 2021 Egnyte Inc. All Rights Reserved. | Confidential | www.egnyte.com 3
About Egnyte
Unified platform to manage, secure and govern your most valuable content. Across any
cloud, any device, anywhere.

About Egnyte
● Founded in 2007
● Headquarters - Mountain View, CA
● 6 offices (USA, UK, Poland, India)
● Late stage startup (Series E in 2018 backed by
Goldman Sachs)
● > $100m ARR since 2019
● Over ,000 customers world wide!

Defining “High
Performing Teams”
6

Defining “High Performing Teams”
● Outcome oriented
● Consistent delivery
● Practice continuous learning
● Highly collaborative
● Innovative
● Able to quickly adjust to the business needs

Outcome Oriented
metrics
8

OKRs

Feature KPIs

Feature KPIs
● Are defined together with initial feature
hypothesis.
● SMARTer
● Used for prioritisation, and ROI calculation
● Directly related to achieving OKRs

Feature KPIs Example
Feature: Search History
KPIs:
• 20% of searches happen via search history
• Increase in overall search usage on. mobile by 10-20%

Feature KPIs
Time Bound
Relevant
Achievable
Measurable
Specific

Outcome Oriented metrics Summary
• OKRs
• KPIs
• Defined and tracked quarterly
• Defined and tracked regularly
on individual basis

Consistent delivery
metrics
17

Sprint Goal Achievement

Why do you need a sprint goal?
● Provide a single focus point for the team;
● Enforces iterative, value focused delivery;
● Supports prioritisation

Consistency is KEY

Sprint Sprint Goal Achieved? Comments
Sprint 4 Demo of PoC for
feature Y
No Due to unexpected
issues with dev
environment.
Sprint 3 Start of the regression
testing of x.x release
Yes
Sprint 2 Dev Complete of
Feature Y
Yes
Sprint 1 Phase 1 of feature x
presented on demo
meeting
Yes

Velocity

How to track Velocity?
● Look for consistency
● Look for exceptions
● Look for trends
● Use Sprint Review to evaluate the situation, and
Retrospective to adjust

How to track Velocity?
● Sprint basis
● Quarterly basis
● Yearly basis
● When planning, account for changes…

Predictability

Predictability = ((Completed / Planned)*100)

Goal is to be consistent, not 100% predictable.

Time to production

Jira Control Chart

Where code waits the most?

Quality tracking
32

Regression Testing

Escaped Defects Types
● Found by team after regression
testing in staging environment
● Found by the customer on
production after release

● Production Issue - Found by the
team
● Customer Escalation - Found by
the customer

Incidents / Downtime

● Imbed tracking into the ticketing
system
● Learn from mistakes (RCA,
Action Learning)
● Set goals

Escalations tracking

Escalation Tracking: Incoming Rate
● Look for trends & spikes
● Look for common theme - this
will serve as input to continuous
learning and action items

Escalation Tracking: Resolution Time
● Set SLA
● Adjust the team
structure/planning to account for
escalations

● Customer Escalation Management
● Supportability Improvements
● Knowledge Gap analysis
100%
● Feature Development
● Business Value Delivery
70
%
● Working on Tech Debt / Refactoring
● Security Improvements
30
%
Product Development Team
Escalation Management Team

Continuous Learning
42

Team Health Radar

Team Health Radar
● Benchmark for Team
assessment
● Discuss disagreements first
● Action Learning based on
results

Retrospectives

● Don’t forget the action points!
(create tickets and add them to
the sprint)
● Try Quarterly/Release based
retros

● Don’t wait for retro - to an RCA!
● Don’t stop at 5 “whys”;
● Action points - tracked to
completion

Overview
48

Key Metrics for High Performing Teams
● Consistent OKRs/KPIs/Sprint Goal achievement;
● Consistent & Predictable delivery (upward trend);
● Low number of regressions (high quality);
● Quick resolution of customer escalations;
● Doesn’t cause downtime;
● Quick Time to Market (Cycle Time, Lead Time);
● Able to make learning actionable (doesn’t repeat mistakes)
● Good Team Health (have everything they need to be successful)

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