The document describes the responsibilities of a Relationship Manager role for foreign exchange services. The key responsibilities include driving forex business through various channels, coordinating with other teams, providing guidance on limits and documentation, auditing branches, training staff, managing two regions and over 200 staff, monitoring business metrics, ensuring compliance, and mobilizing business from important customers. The role also manages wealth management clients, provides NRI banking services, and previously served as a Deputy Branch Manager.

1. Foreign Exchange Services
Designation - Relationship Manager
 Responsible for driving Forex business ( Retail Outward Remittance / Currency /
Travel cards/Traveller's Cheque) through retail & Wealth branches.
 Driving Business via Outbound Channels like FFMC / Travel agents / Education
consultants / Schools / collages.
 Co-ordination with various Cross-Functional Teams
 Guidance on Limits and Documentation
 Auditing Branches
 Capability Building and Training Staff (Existing and New Staff)
 Managing Two Region (Mumbai South and Mumbai Wealth) – 11 Branches
 Managing & Co-ordination with 200+ Staff including PB, Sr. PB, VB, WM, DBM,
ETRG RM, BM
 Monitoring Business
 Publishing MIS Branch-Wise / Region – Wise / Staff-Wise
 Monitoring Fx Cash Registers and Daily Cash Balances
 Joint calls with Leadership and Staff as well
 Business Funneling and Forecasting
 Responsible for End-to-End Closures of High Value Deals
 Mobilized Business from Commercially Important Customers, IAS/IPS Officers,
Sr. Administrative Offices, Diplomats, Expats, Ex. RBI Governor, SEBI
Chairman, NABARD Director, Commodore, Influential Corporates (like Ernest
and Young, Kellogs, Dirubahi Ambani International School, FINO etc), BCSBI
(Banking Code and Standard Board of India), Royal Bank of England, Industrial
and Commercial Bank of China, Income Tax, Director General of Railway
Commissioner, MHARD Chief, Indian Audit, Indian Navy etc.
 Implementation of Best Industrial Practice
 Suggested Innovative Business Solution
 Worked to Better Client Serving by way of reducing TAT and reducing
Complexities in Lengthy Forms
 Alliance and Partnership with other Departmental Teams for Best Customer
experience.
 Compliant with FEMA Guidelines
 Vigilant to eliminate Fraudulent Transactions
 Launching Internal drive among staff for Business Mobilization

2.  Encouraged Staff to make into Top Slot in National Level Contest launched by
Bank
 Back-Bone for Operation Staff for right from sourcing to Transaction Execution.
 Monitors large scale operations and functions.
 Maintaining key relationships with counterparts
 Complies with bank and industry laws and regulation
 Compares features, interactions, and relationships between products and product
lines
 Anticipated and resolved issues and considerations associated with regulations
and reporting requirements
 Develops strategies and programs for cross-selling
 Analyzes the competitive landscape among all issuers of similar products.
 Business planning, Funnel development, and implementation
 Qualitative and Quantitative High Value Deals Closed
 Mobilized and Closed Complex Cases with compliance to regulatory guidelines
 Sort RBI Approval from Legal Drafting to Final Approval for High Value
Transactions for genuine need of Customers.
 Coordinated with Top Chartered Accountants Firms Like Nishit Desai and
Associates/ The Haribhakti Group/ N.A. Shah and Associates/Todarwal and
Todawal, External Agencies, Legal Firms, Lawyers for Remittances and
Approvals.
Wealth Management
Designation - Relationship Manager
 Was managing a book of 250+ HNI Customers/ Book Size of Rs. 230 Cores,
Taking care of their banking & investment requirement.
 Sound Understanding of Financial / Banking products and services
 Good Negotiation Skills for closure of deal
 Pan India Topper in all Contest and Star Performer
 Portfolio Management Products and funds
NRI Banking & Customer Service Manager
 Advised Investments into Banking Products
 KYC and Account Opening
 Servicing Customer Request
 Handled FCNR Deposits
 Advised on NRO / NRE Investments
 Mobilized Large Inward Remittances

3.  Cracked High Value Deposits for the Bank
 Mobilized more than 25 Cores of Fresh Funds for the bank
 Advised and assisted on NRI Remittances
 Handled POA and Mandate Holder Account Operations
 Tax Planing and DDTA Guidance to Customers
 Tracked Dormancy and initiated various methods to increase the Banking
 Global NRI Credit Card
 Advising on Property with the Help of Home Search Division
 Handled FIRC Request
 Assisted in International Cheque Collection
 Advised Customer on Technology Banking for Seamless Experience.
 Handled Minor NRI Accounts and Investments
 NRI Champion
 Qualified all Contest and was part of all Imitative of the Bank
 Assisted Rupee Plus Deposit Plan for NRI Customers
Deputy Branch Manager
 Raising and monitoring various category of Service Requests
 I-sense Application login for all employees
 Transaction monitoring
 Regulatory Reporting
 Rejection and TAT Monitoring and process improvement
 KYC Verification
 End to end Customer Resolution
 Monitoring Suspicious transaction and reporting it in timely manner
 Dealing with Confidential Reports
 Assisted Law Enforcement as per their request
 Exception, Irregularity, Error Reports Monitoring (Daily)
 Mitra Report for transaction above Rs. 5 lacs (Daily)
 Gold Stock Reports and Security Items Reports Monitoring (Daily)
 Pending IBR Report (Daily)
 Multi Cash Deposit Letter (Daily)
 Auto Cash Report (Daily)

4.  Enhance Due Diligence – EDD (Daily)
 FCRM Monitoring (Daily)
 Fake Note Identification / Reporting and Depositing to ICMC
 Locker Rent Overdue letter
 Foreign Currency Register Verification (Weekly)
 Returned Delivery Reports (Fortnightly)
 ISRA Report (Fortnightly)
 P-Form Submission – 5 days before the month end
 Travel card Reports
 CAT – 2 / CAT – 5/ CAT-14 / CAT-15 (Monthly)
 Demat Stock Recon and Verification
 SOX Audit
 QRS
 Fixed Asset Reconciliation and Verification
 Form 15 G/H Submission
 15 CA / CB Submission to IT Department
 XOS/ BEF Returns Reporting (Half Yearly)
 IKIT Recon and Stock Balancing.
 Fixed Asset - issues resolved
 Security Guard issue resolved - replacing agency
 Bills issue Resolved.
 Lighting / Drawer Issue Resolved – Created New Storage Space by Coordinating
with IMSG / Infra Team.
 Security Alarm System issue resolved.
 Office A/c issue Resolved
 Continuous stationery issue resolved.
 Agreement Copy of Vendors Renewed.
 5's & Basics at work Place Initiated at Branch Level
 LAFD COMPLIANCE ISSUE RESOLVED 35 CASES
 Old Vouchers Stored with the Security Storage Vendor as per process
 Branch Health and Score Improved by Resolving various Defects.
 Effective Space Utilization and Management.
 Critical A/C issues Resolved
 Coordinated with External Auditors and RBI Auditors

5.  Loan Against Deposit Account Monitoring