Myrienne Joseph has over 10 years of experience as a professional medical staff administrator with expertise in areas such as leadership, administration, training, product management, and communication. She currently works as a revenue cycle management professional at Hexaware Technologies, where her responsibilities include accounts receivable follow-up, billing issue resolution, and collaborating within a team. Previously, she held roles as a certified nurse assistant, providing patient care, assisting with daily living activities, and ensuring safety. She has a bachelor's degree in health care administration and is currently pursuing a master's degree in gerontology.

1. MMYRIENNEYRIENNE JJOSEPHOSEPH
510 Hunters Club Lane ● Norcross, GA 30093
(404) 454.5041 ● mimiafice@live.com
PPROFESSIONALROFESSIONAL MMEDICALEDICAL SSTAFFTAFF ADMINISTRATORADMINISTRATOR
Networking and Marketing
Prescription Dispensation
Performance Management
Analysis/Critical Thinking
Creative Business Solutions
Customer Service
Medical Administration
Product Management
Quality Improvement
Scheduling and Organization
Training and Leadership
Supervision and Management
Fluent in French/Creole
Professional Medical Staff Administrator with over 10 years of experience in
administrative duties including but not limited to: leadership, mentoring, administration,
training, team building, training, product management, and interpersonal skills. Goal-
driven professional who excels in communication and teamwork environments,
consistently providing full-scale administrative services, customer service, and multi-
tasking services. Well-versed in management, as well as devising solutions for difficult
problems, ensuring complete client satisfaction.
Key areas of expertise:
• Proven track record of over 10 years of success meeting and obtaining goals,
providing invaluable expertise.
• Insatiable passion for leadership, employer satisfaction, creative business solutions,
and process improvement. Regularly working with others to think outside-the-box
and drive results.
• Expert level of knowledge in management, regularly providing full-scale services to
foster growth and success.
CAREER PROGRESSION
HEXAWARE TECHNOLOGIES 2014-CURRENT
REVENUE CYCLE MANAGEMENT
• Perform account receivables follow-up and investigate resolution for insurance receivables in a manner that meets or
exceeds key performance criteria.
• Incorporate knowledge of bills forms, electronic claims submission with filling requirements and claims processing
and query systems.
• Assisting collection efforts and escalate matters as needed to secure payment on outstanding account balances.
• Identify and analyze billing problems and payer trends from EOBs and communicate effectively to leadership team to
correct the errors/trends in a timely manner.
• Collaborate effectively within a teamwork environment, regularly and contributing constructively to produce results
consistently.
CARAVITA HOME HEALTH CARE 2011-2014
CERTIFIED NURSE ASSISTANT
• Performed at home patient care duties.
• Assisted patients with activities of daily living.
• Hospice and terminal ill care of patients and families.
• Charting and documenting of activities.
LAUREL BAYE HEALTH CARE 2009-2011
CERTIFIED NURSE ASSISTANT
• Responsible for patient care of 15 Bed units.
• Provided direct personal patient observation, care, and assistance.
• Advocated for the patient/family rights and communicated issues/concerns to supervisor.
• Participated in continuous performance improvement monitoring patient status.

2. Myrienne Joseph, 2
ROSWELL NURSING & REHABILITATION 2006-2009
CERTIFIED NURSE ASSISTANT
• Provided nursing care in accordance with Resident Care Policies and Procedures and ensured the safety and well-
being of the residents.
• Completed or assisted residents with bathing, dressing, hygiene, and grooming in accordance with established Care
Plan/ Daily Care Guides.
• Served and collected food trays, fed residents requiring help. Provided meal supplements and fresh drinking water as
necessary.
• Ambulatory assistance as necessary, and transported residents using wheelchairs.
• Assisted in keeping residents' rooms and equipment clean, neat and orderly.
SUNRISE SENIOR LIVING 2005-2008
CERTIFIED NURSE ASSISTANT/MEDTECH
• Assisted in maintaining a positive physical and social environment for the residents.
• Responsibility for the storage, distribution, and discontinuation of residents' medication;
• Kept proper care records, reporting any changes in resident’s conditions and interacted with internal as well as
external customers while ensuring resident safety and satisfaction is a priority.
• Staff Training and Development of Nursing Assistant Staff on medication administration and HIPPA.
EDUCATION
Masters in Gerontology- Currently Enrolled
Bachelors of Science in Health Care Administration
Brenau University- Gainesville, GA
Herzing University – Atlanta, GA
• CERTIFICATION: Licensed Nurse’s Aide – 04/1997
• ICD-9, ICD-10 and EHR Knowledge
• Health & OSHA, HIV Certificate
• CPR & First Aid Certified, American Red Cross