Twyla Ellis is seeking a management position where she can utilize her skills in management, quality assurance, program development, training, customer service, and supervision. She has over 20 years of experience as a bus operator and dispatcher supervisor at Dallas Area Rapid Transit. She holds several certificates in counseling, dispatch operations, customer service, and was a member of Phi Theta Kappa honor society. Her skills include strong communication, problem solving, teamwork, planning and organization, and knowledge of transportation systems.
A Dedicated Corporate Travel Counselor with over 15 years of Corporate Travel experience seeking employment with a highly respected Organization in which I can utilize my training and overall work experience who allows for growth opportunity within your Company. One who has Outstanding Customer Service skills and the ability to "Wow" the traveler while getting the job done and Delivering the Perfect Trip. Presently seeking a career opportunity within a office setting, call center environment or a telecommute, work at home, virtual position.
I have an extensive background in the Customer Service Field and would like a company as to where there is growth and potential which includes career advancement
Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.
A Dedicated Corporate Travel Counselor with over 15 years of Corporate Travel experience seeking employment with a highly respected Organization in which I can utilize my training and overall work experience who allows for growth opportunity within your Company. One who has Outstanding Customer Service skills and the ability to "Wow" the traveler while getting the job done and Delivering the Perfect Trip. Presently seeking a career opportunity within a office setting, call center environment or a telecommute, work at home, virtual position.
I have an extensive background in the Customer Service Field and would like a company as to where there is growth and potential which includes career advancement
Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.
1. support
Twyla Ellis
Phone: 469-955-3520
E-mail: fredrickellis@att.net
Website: [Type your website]
Objective:
To obtain a position where I can maximize my multilayer of management skills, quality assurance,
program development, training experience, customer service, and my successful track record in
Supervision.
Education-Richland College Business Management (Current Student)
W.H. Adamson High School (1979-1983)
Accomplishments:
Certified Faith Base Counselor
Certification of Completion for Trapeze- TM 302 Fixed Route Dispatch Operations
Certificate of Appreciation – Career Day
Certificate of Appreciation- Customer Service
PHI THETA KAPPA
Experience:
Bus Dispatch Supervisor ( 11/30/2007 – Currently)
Bus Operator (11/30/1998 – 06/12/2007)
Transportation Honor Guard ( 09/2009 – Currently)
Dallas Area Rapid Transportation (3021 Oak Lane, Dallas, Texas 75226)
Performs supervisory duties related to directing bus operators and fixed route bus services, As
the gatekeeper of communications I provide radio communication by coordinating the day-to-day
operation of the Dallas Area Rapid Transit's (DART) bus service. Assures compliance with all
applicable rules and procedures in the delivery of service to assure a safe and efficient
operational transit system.
2. Resume: support
Skills
Communication - Deals with internal and external customers at all levels via telephone and
email, Transit Master Communication Radio System to ensure successful communication via
actively listening and probing questions.
Problem solving - Resolves in-depth a variety of inquires from bus operators, field
Supervisors, Transit Police, Customer Service, all Departments within DART. In a methodical
manner, independently, and with internal and external partners to find appropriate resolutions,
with efficiencies and a high level of quality.
Team Player - Enjoys sharing knowledge and encouraging the development of others to
achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team
support and meet expected responsibilities in a timely and professional manner.
Systems knowledge – Transit Works, Transit Master, Trapeze10. Experience in preparing
and analyzing reported data for upper management with accuracy, In addition, meet expected
timescales.
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