CHANNELS OF COMMUNICATION

2. 11/02/2018
Communication

3. 3
Communication Process Model
Noise
Sender E
ncodes M
essage
Receiver
Decodes
Message
Channel
Feedback Loop
(Return message de
coded)
(Return message enc
oded)
Channel

4. INTRODUCTION
 In an organization, information flows
forward, backwards and sideways. This
information flow is

 referred to as communication.
Communication channels refer to the way
this information flows

 within the organization and with other
organizations.

5. Types of

6. Formal Communication
 the process of sharing official information
with others who need to know it,
 according to the prescribed patterns depi
cted in an organization chart

7. Informal Communication
information shared withou
t any formally imposed ob
ligations or restrictions

8. Informal Networks
Y
D
C
B
A
Chain
A
J
B
D H I
K
F
G
E
C
Gossip
A
F B D
J
H
C
E
K
G I
X
Probability
A
C
D
F
J
I
B
Cluster
Yash ruhela

9. Rainbow world
Formal Media
 Company newsletters
 Employee handbooks
 Company magazines
 Formal meetings

10. Informal Media
 Face-to-face discussions
 Telephone
 Voice messaging (voice mail)
 E-mail
 Instant messaging (chat)

11. 11
Channel Richness
Information amount can be transmitted during communication episode

12. Importance of communication channels
 A breakdown in the communication channels
leads to an inefficient flow of information
employees are unaware of what the company
expects of them.
 They are uninformed about what's going on in
the company.
 Therefore an effective communication channel
should be implemented by managers to
optimize worker productivity to insure the
smooth running of the organization

13. 11/02/2018
Derrr se hi sahi chalo mem ki presentation to puri hui
Many thanks!!!