Communication
Session Learning Outcomes <ul><li>Communication: its Basic Nature </li></ul><ul><li>The Fundamental role of Communication ...
Communication: its Basic Nature <ul><ul><li>Defining Communication: A working Definition and Description of the Process </...
The definition of Communication <ul><li>Communication is defined as the process by which a person, group , or organization...
Noise Idea to be  Sent Encoded idea Idea  received Decoded  idea Feedback to sender Transmission of encoded message  throu...
The explanation of The communication Process <ul><li>Encoding </li></ul><ul><li>Channel of  </li></ul><ul><li>Communicatio...
The process of Communication Source  Encoding Channel  Decoding Receiver Message Message Message Message
The foundational role of Communication in Organization <ul><li>What’s u view? </li></ul><ul><li>To direct action </li></ul...
Two important forms Of Communication Verbal Communication (involving the use of word) Nonverbal  Communication (the proces...
Verbal Communication(p322-3) <ul><li>Verbal communication : the transmission of messages using words, either written or sp...
Oral  Media Written Media Face-to-face talk Telephone  Conversation Addressed Documents  ( e.g.. Memos, Letters, Fax, emai...
Nonverbal Communication (p325-6 ) <ul><li>Nonverbal communication : the transmission of messages without the use of words ...
<ul><li>Written Media  </li></ul><ul><li>Newsletters </li></ul><ul><li>Employee Handout  </li></ul>Outline at least four t...
Barriers to effective Communication <ul><li>Filtering </li></ul><ul><li>Select Perception </li></ul><ul><li>Information Ov...
Improving your communication skills <ul><li>Use simple, clear language </li></ul><ul><li>Become an active, attentive liste...
Case study : 维京集团的全通道试沟通 <ul><li>创新沟通机制的内容 </li></ul><ul><li>保证所有员工都知道老板的电话  </li></ul><ul><li>每年举办一次家宴  </li></ul><ul><li...
维京集团的“创意机制”特点    全通道试沟通 CEO 公司 A 公司 B 公司 C 员工 员工 员工 员工 员工 员工 事业开发部 特别审查 委员会
思考 <ul><li>设立这种沟通机制的原因? </li></ul><ul><li>这种创新的沟通机制的优点是什么? </li></ul>
Questions for Critical Thinking  <ul><li>Describe the process of communication and its role in organizations. </li></ul><u...
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Group behavior communication

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Group behavior communication

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Group behavior communication

  1. 1. Communication
  2. 2. Session Learning Outcomes <ul><li>Communication: its Basic Nature </li></ul><ul><li>The Fundamental role of Communication in organizations </li></ul><ul><li>Barriers to effective communication </li></ul><ul><li>Improving your communication skills </li></ul>
  3. 3. Communication: its Basic Nature <ul><ul><li>Defining Communication: A working Definition and Description of the Process </li></ul></ul><ul><ul><li>The communication process </li></ul></ul><ul><ul><li>The types of communication ( formal and informal communications) </li></ul></ul>
  4. 4. The definition of Communication <ul><li>Communication is defined as the process by which a person, group , or organization (the sender) transmits some tape of information (the message) to another person, group or organization (the receiver). (P318) </li></ul>
  5. 5. Noise Idea to be Sent Encoded idea Idea received Decoded idea Feedback to sender Transmission of encoded message through media channels Sender Receiver The Communication Process
  6. 6. The explanation of The communication Process <ul><li>Encoding </li></ul><ul><li>Channel of </li></ul><ul><li>Communication </li></ul><ul><li>Decoding </li></ul><ul><li>Feedback </li></ul><ul><li>Noise </li></ul><ul><li>The Process by which an idea is transformed so that it can be transmitted to , and recognized by, a receiver (e.g. a written or spoken message) </li></ul><ul><li>The pathways over which messages are transmitted (e.g. telephone lines, mail, etc) </li></ul><ul><li>The process by which a receiver of message transforms them back into the sender’s ideas. </li></ul><ul><li>Knowledge about the impact of messages on receivers </li></ul><ul><li>Factors capable of distorting the clarity of message at any point during the communication process </li></ul>
  7. 7. The process of Communication Source Encoding Channel Decoding Receiver Message Message Message Message
  8. 8. The foundational role of Communication in Organization <ul><li>What’s u view? </li></ul><ul><li>To direct action </li></ul><ul><li>To attempt at coordination (to achieve coordinated action) </li></ul><ul><li>To develop relationships and build trust and acceptance </li></ul>
  9. 9. Two important forms Of Communication Verbal Communication (involving the use of word) Nonverbal Communication (the process of communicating without word)
  10. 10. Verbal Communication(p322-3) <ul><li>Verbal communication : the transmission of messages using words, either written or spoken </li></ul><ul><li>Traditional Verbal Media </li></ul><ul><li>Computer-Mediated Communication </li></ul><ul><li>( E-mail, Instant messaging, VMC, Speech technology) </li></ul>
  11. 11. Oral Media Written Media Face-to-face talk Telephone Conversation Addressed Documents ( e.g.. Memos, Letters, Fax, email) Unaddressed Document (e.g. Flyer 传单 ) High Low Fastest Slowest Best for nonroutine matter Best for routine matter Feedback Notice Public Auction
  12. 12. Nonverbal Communication (p325-6 ) <ul><li>Nonverbal communication : the transmission of messages without the use of words </li></ul><ul><li>e.g. gestures (body-language) </li></ul><ul><li>the use of space </li></ul><ul><li>The distance we keep from others </li></ul><ul><li>Our use of eye contact </li></ul><ul><li>Style of Dress </li></ul><ul><li>Time </li></ul>
  13. 13. <ul><li>Written Media </li></ul><ul><li>Newsletters </li></ul><ul><li>Employee Handout </li></ul>Outline at least four types of traditional verbal media Outline two types of written media and explain the reason p322 Understand the rules to use communication media (p326)
  14. 14. Barriers to effective Communication <ul><li>Filtering </li></ul><ul><li>Select Perception </li></ul><ul><li>Information Overload </li></ul><ul><li>Gender styles </li></ul><ul><li>Emotions </li></ul><ul><li>Language </li></ul><ul><li>Cultural difference </li></ul>
  15. 15. Improving your communication skills <ul><li>Use simple, clear language </li></ul><ul><li>Become an active, attentive listener </li></ul><ul><li>Gauge the flow of information: avoiding overload </li></ul><ul><li>Give and Receive Feedback : Opening Channels of Communication </li></ul><ul><li>Be a Supportive Communication: Enhancing relationship </li></ul><ul><li>Use inspirational Communication Tactics </li></ul>
  16. 16. Case study : 维京集团的全通道试沟通 <ul><li>创新沟通机制的内容 </li></ul><ul><li>保证所有员工都知道老板的电话 </li></ul><ul><li>每年举办一次家宴 </li></ul><ul><li>集团旗下每一个企业都有一套可以使员工点子上达的渠道 </li></ul><ul><li>设立事业开发部和特别审查委员会,确保好的构想付诸实施 </li></ul>
  17. 17. 维京集团的“创意机制”特点 全通道试沟通 CEO 公司 A 公司 B 公司 C 员工 员工 员工 员工 员工 员工 事业开发部 特别审查 委员会
  18. 18. 思考 <ul><li>设立这种沟通机制的原因? </li></ul><ul><li>这种创新的沟通机制的优点是什么? </li></ul>
  19. 19. Questions for Critical Thinking <ul><li>Describe the process of communication and its role in organizations. </li></ul><ul><li>Identify various forms of verbal media used in organizations, and explain which ones are most appropriate for communicating messages of different types. </li></ul><ul><li>Explain how style of dress and the use of time and space are used to communicate nonverbally in organizations. </li></ul><ul><li>Describe various types of individual differences with respect to how people communicate with each other. </li></ul><ul><li>Describe the formal and informal forces that are responsible for communication in organizations. </li></ul>

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