SlideShare a Scribd company logo
Karen Bienert
Jared Zeide
Consuelo Gonzalez
Cihan Ergur
mobile site SS
mobile site & applications current status
Adults 25+ both Male
&Female
Urban & Professional
High education
Metropolitan lifestyle
Tech-Friendly
Well traveled
Mobile Connected
Environment Conscious Unconventional
Target Audience Customers
“ Everything I’d use my computer for, I use my phone *”
Daily-All day long-several times a day → Social Media, News, Search
Once/Twice a week→ Shopping (Favorites App,Music…Uber, Fandango)
WHAT
Social Media
NO MOBILE FRIENDLY
WEB SITES
Shopping & Services
Where is not relevant: Commuting, out of home, at home, in store
There are still some LIMITS in buying goods from mobile.
Music Search
NO SERVICES
NO CONVENIENCE
Current Usage of Mobile Tech
WHEN
WHY
WHERE
WHY NOT
Customers’ Unknown Desires Not Met
THE IN STORE
ENVIRONMENT ON LINE
THE BENEFITS TO BE A
LOYAL MUJI CUSTOMER
THE CONVENIENCE TO
BUY ONLINE & PICK UP IN
STORE
EXPERIENCE... ...EXPERIENCE... ...EXPERIENCE…!
Muji customer love the in store
experience while online (web
site and App) Muji seems to
exploit partially its potential of
engagement.
Muji customer would appreciate
to be part of the Muji world and
be treated as a special
customer:
- Privileged deals
- Meet Muji experts about
Home & Travel
arrangements In store &
Online
Muji primary audience is
located in metropolitan areas
and can easily get to the store.
Taking It To the Streets!
The Consumers Have Spoken; Insights from Field Research & Interviews
Insight #2: Muji In-Store
Retail is an Experience
Insight #1: Mobile Web
Browsing Over App (84%)
Insight #3: Digital Engagement
Via Content & Incentives
Problems To Solve
How to drive more in-store retail visits?
Keeping Muji mobile current and 2015 ready
Leverage & engage brand’s cult following
Lack of customer CRM/loyalty program
Overall Strategy
Concurrent: Grow e-commerce by offering convenience and loyalty perks
Engage the consumer by
creating enticing
incentives and immersive
content
In-store
purchases
In-store
visits
Mobile
Technology
Create Content Both
Useful & Engaging
Nuts & Bolts: Store Locator, Search Box,
Promos & Special Offers
Metropolitan lifestyle
Me
Video: Travel with Muji, Travel with Style
Leverage User Generated Content
Product-Centric Lifestyle Content
Objectives
1. Improve User Experience on Mobile
4. Create a Greater Foothold in E-Commerce
2. Engage & Immerse Consumers in the “Cult of Muji” via Content
3. Drive in-store retail visits & purchases
Execution
OPTIMIZE MOBILE SITE
Create a responsive design to avoid
portions of the website from getting
cut off and for easier scrolling
ENHANCE APPS
Add Store Locator,
Products, and Online Store to
app settings menu to increase
brand awareness and sales
Paid
Placements
Invest in Search Engine
Marketing to drive traffic
directly to Muji website
instead of third party
websites such as Amazon,
Ebay, or Etsy
Partnerships with Home Decorating Blogs
(Muji product)
Maintain brand integrity by marketing products through home decorating blogs
Market the Campaign Thru Social Media
Campaign awareness internally and to
the media
- Press Release
- Media Kits
- Internal memos/emails
- Phone calls to major
media outlets
- Website copy
- Social media
KPI’s
Download number of web catalogs
Increase in-store traffic
KPI’s
Increase:
● time on site
● traffic on mobile
● video view
● app download
Video views
● Product
● Lifestyle
Social Media
● follower & content share
● CTR
how will our campaign be relevant?

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muji final presentation

  • 1. Karen Bienert Jared Zeide Consuelo Gonzalez Cihan Ergur
  • 2.
  • 3. mobile site SS mobile site & applications current status
  • 4. Adults 25+ both Male &Female Urban & Professional High education Metropolitan lifestyle Tech-Friendly Well traveled Mobile Connected Environment Conscious Unconventional Target Audience Customers
  • 5. “ Everything I’d use my computer for, I use my phone *” Daily-All day long-several times a day → Social Media, News, Search Once/Twice a week→ Shopping (Favorites App,Music…Uber, Fandango) WHAT Social Media NO MOBILE FRIENDLY WEB SITES Shopping & Services Where is not relevant: Commuting, out of home, at home, in store There are still some LIMITS in buying goods from mobile. Music Search NO SERVICES NO CONVENIENCE Current Usage of Mobile Tech WHEN WHY WHERE WHY NOT
  • 6. Customers’ Unknown Desires Not Met THE IN STORE ENVIRONMENT ON LINE THE BENEFITS TO BE A LOYAL MUJI CUSTOMER THE CONVENIENCE TO BUY ONLINE & PICK UP IN STORE EXPERIENCE... ...EXPERIENCE... ...EXPERIENCE…! Muji customer love the in store experience while online (web site and App) Muji seems to exploit partially its potential of engagement. Muji customer would appreciate to be part of the Muji world and be treated as a special customer: - Privileged deals - Meet Muji experts about Home & Travel arrangements In store & Online Muji primary audience is located in metropolitan areas and can easily get to the store.
  • 7. Taking It To the Streets! The Consumers Have Spoken; Insights from Field Research & Interviews Insight #2: Muji In-Store Retail is an Experience Insight #1: Mobile Web Browsing Over App (84%) Insight #3: Digital Engagement Via Content & Incentives
  • 8. Problems To Solve How to drive more in-store retail visits? Keeping Muji mobile current and 2015 ready Leverage & engage brand’s cult following Lack of customer CRM/loyalty program
  • 9. Overall Strategy Concurrent: Grow e-commerce by offering convenience and loyalty perks Engage the consumer by creating enticing incentives and immersive content In-store purchases In-store visits Mobile Technology
  • 10. Create Content Both Useful & Engaging Nuts & Bolts: Store Locator, Search Box, Promos & Special Offers Metropolitan lifestyle Me Video: Travel with Muji, Travel with Style Leverage User Generated Content Product-Centric Lifestyle Content
  • 11. Objectives 1. Improve User Experience on Mobile 4. Create a Greater Foothold in E-Commerce 2. Engage & Immerse Consumers in the “Cult of Muji” via Content 3. Drive in-store retail visits & purchases
  • 12. Execution OPTIMIZE MOBILE SITE Create a responsive design to avoid portions of the website from getting cut off and for easier scrolling ENHANCE APPS Add Store Locator, Products, and Online Store to app settings menu to increase brand awareness and sales
  • 13. Paid Placements Invest in Search Engine Marketing to drive traffic directly to Muji website instead of third party websites such as Amazon, Ebay, or Etsy
  • 14. Partnerships with Home Decorating Blogs (Muji product) Maintain brand integrity by marketing products through home decorating blogs
  • 15. Market the Campaign Thru Social Media
  • 16. Campaign awareness internally and to the media - Press Release - Media Kits - Internal memos/emails - Phone calls to major media outlets - Website copy - Social media
  • 17. KPI’s Download number of web catalogs Increase in-store traffic KPI’s Increase: ● time on site ● traffic on mobile ● video view ● app download Video views ● Product ● Lifestyle Social Media ● follower & content share ● CTR
  • 18. how will our campaign be relevant?