The Municipal Social Welfare and Development Office (MSWDO) Citizen's Charter

1. MUNICIPAL
SOCIAL WELFARE
AND DEVELOPMENT
OFFICE
OFFICE HOURS: 8:00AM-5:00PM; MONDAY-FRIDAY

2. TAHAS (MISSION)
"Mahatagan ug insakto ug tukmang serbisyo
and katawhan sa Alegria aron makatagamtam
ug Makahaw-as gikan sa kawad-on"
PANGLANTAW (VISION)
"Ang matag-usa sa katilingban mahatagan ug
kagahom sa pagbansay-bansay kabahin sa
pagkab-ot sa usa ka malamboon na
komunidad."

3. TUMONG (OBJECTIVES
M- Makahatag ugg insaktong Serbisyo
S- Serbisyong malahutayon
W- Walay diskriminasyon sa paghatag ug
serbisyo
D- Dali ug paspas na serbisyo
CORE VALUES
M- Maabi-abihon na pag serbisyo
S- Serbisyongg Tinud-anay
W- Walay sayangan na oras sa paghatag ug
serbisyo
D- Dasig na pag-serbisyo
O- Obligasyon ug Responsibiladad yawe sa
maayong pagpanerbisyo

4. Maningkamot sa pagtubag sa nagkadaiyang
panginahanglan sa tumongbenepisyaryong
katawhan, pinaagi sa paghan-ay sa mga
kalihukan alang sa katilingbanong kaugmaran,
mga sumbanan, katilingbanong teknolohiya
(Social Welfare Development (SWD)), mga
patakaran ug ang ipahigayong Social Welfare
Development (SWD), alang sa dekalidad nga
implementasyon, paghatag ug ayuda,
tinubdan nga hinabang gikan sa BLGUs, NGOs,
CSOs, ug uban pang katilingbanong pundok
aron sa ingon atong mabantayan,
maproteksyonan ug ampingan ang
makiangayon nga pag alagad sa katawhan.
MANDATO

5. FRONTLINE SERVICES

6. I. Cash Assistance
A B C
D E F
Who can avail?
Any individual/family who are
in crisis situtation

7. REQUIREMENTS:
Medical Abstract/Physician's Referral/Hospital Bill
Physician's Prescription
Baranggay Certificate of Indigency

8. Requirements:
Baranggay
Certification
Court Order
(Photocopy)
Death Certificate
(Photocopy)
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-

9. PROCESS
2mins.
5mins.
Elmer A. Edillo
Jovelyn M. Ortiz
5mins.
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-

10. II. Issuance of ID and
Purchase Booklet
A B C
Who can avail?
Persons with Disability
Solo Parent due to death of spouse
or separation with children below
18y.o
Individuals who are 60 y.o or above.

11. Requirements:
Registrtation Form
2pcs 1x1 ID picture
Baranggay Residence
Certificate
Baranggay Certification
2pcs 1x1 ID picture
Birth Certificate of
Children below 18 y.o
(Photocopy)
If widow/er, death
certificate (Photocopy)
Birth Certificate (PSA)
Endorsement from
Baranggay SC president
2pcs 1x1 ID picture
Registration Form

12. PROCESS
5mins.
5mins.
Kathlyn L. Romo
FP-PWD
Emmanuel Enlacinto
SC Clerk
Roselyn T. Turtur
FP-Solo Parent
2mins.
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-

13. III. Issuance of
Certificate of Indigency
Who can avail?
Any individual/family who are
in crisis situtation

14. Requirements:
Baranggay Certification
Baranggay ID

15. PROCESS
2mins.
5mins.
Jovelyn M. Ortiz
5mins.
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-
Alniña Abarico-Jayme
SWO 1

16. IV. Issuance of Social
Case Study Report (SCSR)
A
B
C
Who can avail?
Individuals who are in need of medical
and hospital assistance from other
agencies and NGOs.
Children who are engaged in court-
related cases

17. Requirements:
Medical Abstract
Baranggay Certificate of
Indigency
Discernment Tool
Medico-Legal Cert.
Birth Certificate
Police Extract Report
And/or Court order
Medico-Legal Cert.
Birth Certificate
Police Extract report

18. PROCESS
2mins.
1-24hrs
2-5days.
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-
Roselyn T. Turtur, RSW
Municipal VAW-Desk Officer
Arlyn Pasia-Gabeligno, RSW, MPA
MSWDO

19. Couples applying for marriage
Individual/Family who are in crisis
situation
Who can avail?
V. Counseling Services

20. Requirements:
Application for Marriage
Accomplished Tool
Accomplished in-take
form

21. PROCESS
2mins.
15mins
1-3hrs
OFFICEHOURS:
8:00AM-5:00PM
Monday-Friday
-NoLunchBreak-
Roselyn T. Turtur, RSW
Municipal VAW-Desk Officer
Arlyn Pasia-Gabeligno, RSW, MPA
MSWDO
1-3hrs

22. I look forward to meet you online!
CONTACT NUMBERS
Facebook
@MSWDO-ALEGRIA
EMAIL
mswdo.alegria@gmail.com
PHONE
(+63)9129843874