Ransomware, trojans, and keyloggers are increasingly targeting SMBs—and traditional, reactive security solutions are not cutting it. Malware not only puts your customers at risk but also hurts your bottom line through hours wasted cleaning up infected machines. But how do you protect customers that may not understand the risks or the value of layered security? The answer lies in leveraging increased visibility and value reporting to improve your bottom line and become your customer's virtual CIO and CISO. Join OpenDNS Sr. Product Manager Dima Kumets and guest speaker Jim Lancaster of MSPmentor 100 company Sagiss to learn about: -Combining protection and containment to lower costs -Improving renewal rates through value reporting -Leveraging OpenDNS's new integration with ConnectWise to be the Virtual CIO -Monitoring real-time network activity as a sellable service

1. UMBRELLA FOR 1_Title (1)
MSPS:
Leveraging Cloud Security
to be the Virtual CIO
Umbrella Confidential

2. WEBINAR AGENDA
! UMBRELLA FOR MSPs INTRO
! LEVERAGING CLOUD SECURITY
WITH JIM LANCASTER
! REPORTING VALUE TO CUSTOMERS
! VCIO: EXPOSING KEY TRENDS
YOUR PRESENTER:
DIMA KUMETS
PRODUCT MANAGER
! PREVIEW: REPORTING ONLY ROLE
! Q&A
GUEST PRESENTER:
JIM LANCASTER
CTO, SAGISS
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3. COMPANY BACKGROUND
GLOBAL SECURITY
NETWORK
208.67.220.220
! 50M+ ACTIVE USERS DAILY
! 19 DATA CENTER LOCATIONS
1_Light Title
Only
! ZERO DOWNTIME, SINCE 2006
208.67.222.222
! 50B+ REQUESTS DAILY
! 160+ COUNTRIES W/USERS
! ZERO NET NEW LATENCY
EUROPE, MIDDLE
EAST & AFRICA
AMERICAS
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ASIA-PACIFIC

4. CLOUD SECURITY SERVICE
1_Light Title
Only
With Reporting Integration into
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5. INFECTED DEVICES IMPACT MSP MARGINS
MALWARE COSTS
YOUR
ENGINEER’S
TIME
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CLIENTS’
EMPLOYEE
DOWNTIME

6. DECREASE MALWARE CLEAN UP EXPENSES
WEB
(PORTS ???)
ANY
PORT
WEB &
ANY
1_Light Title
PROTOCOL
NON-WEB
Only
WEB
ç THE INTERNET
ANY
APP
PREVENTS
MALWARE
CONTAINS
BOTNETS
BLOCKS
PHISHING ATTEMPTS &
INAPPROPRIATE USAGE
YOUR CUSTOMERSè
CLOUD SERVICE
WITH ZERO ADDED LATENCY
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7. #7 #7Ÿ
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8. LEVERAGING
CLOUD SECURITY
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9. JIM LANCASTER, CTO, SAGISS
• Background
• Managed Service Provider/monthly model
• Over 20 years in business
• Serving Dallas and surrounding areas
• Jim Lancaster
• Founder and CTO
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GUEST PRESENTER:
JIM LANCASTER
CTO, SAGISS

10. JIM LANCASTER, CTO, SAGISS
• Role of security in Managed Service
• Key to growth: Standardizing
• Sagiss’ Security Stack
• Criteria for adding a product
• Impact of OpenDNS on business
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GUEST PRESENTER:
JIM LANCASTER
CTO, SAGISS

11. VCIO ROLE
Virtual CIO
• Ensure operational efficiencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
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12. VCIO ROLE
Virtual CIO
• Ensure operational efficiencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
#12 Ÿ
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13. SECURITY STRATEGY TO STAY AHEAD
OF RAPID CHANGE
#13

14. Changing workplace
WORK USED TO BE A PLACE YOU GO
1_Light Title
Only
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15. NETWORK PERIMITER HAS CHANGED
SECURITY WAS BUILDING A BETTER MOAT
AROUND YOUR CASTLE
1_Light Title
Only
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16. CHANGING WORKPLACE
WORK IS NO LONGER A PLACE YOU GO,
WORK IS A THING YOU DO
1_Light Title
Only
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17. CHANGING WORKPLACE
WORK ANYWHERE
1_Light Title
Only
#17 Ÿ
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18. CHANGING WORKPLACE
INTERNET EVERYWHERE
1_Light Title
Only
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19. CHANGING WORKPLACE
APPLIANCE AND UTM SECURITY DOESN’T PROTECT
OUTSIDE THE NETWORK PERIMITER
1_Light Title
Only
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20. SECURE EVERYWHERE
UMBRELLA ENABLES MSPs TO
! PROTECT WORKERS ON AND OFF THE NETWORK
! COVERAGE FOR BYOD AND UNMANAGED DEVICES
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21. SIMPLE DEPLOYMENT
NETWORK-LEVEL
PROVISIONING
LIGHTWEIGHT AGENT
PROTECTS EVERYWHERE
(ALL DEVICES ON NETWORK
INCLUDING BYOD AND UNMANAGED)
(EASY SCRIPTED DEPLOYMENT VIA RMM)
CLIENT-A:155.21.1.1/28
CLIENT-B: 214.41.3.1/32
CLIENT-C: 23.4.2.4/32
155.21.1.1/28
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23.4.2.4/32

22. IMPROVE RENEWALS AND RETENTION
IMPROVED UPTIME
! FULL ON AND OFF NETWORK PROTECTION
! PREDICTIVE PREVENTION AND CONTAINMENT
! FEWER INFECTIONS = ALWAYS ON TECHNOLOGY
1_Light Title
have malware
Only
“I don’t
problems.
What am I paying for?”
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23. IMPROVING
RETENTION
#23 Ÿ
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24. SHOW EFFICACY
VALUE REPORTS – OPENDNS DASHBOARD
1_Light Title
Only
•
•
•
•
•
#24 Ÿ
#24
Custom date ranges
Customer-wide or filter by identity
Drill-down to see date-time activity
Download as CSV
Multi-tenant: Share access with customer
4-Dec-13 Ÿ Umbrella Confidential

25. SHOW EFFICACY
1_Light Title
Only
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26. SHOW EFFICACY
Exposing data within MSP Organization
•
•
•
Everyone should be able to express value to customers
Service desk must be able to see efficacy
Data must be easy to access
Challenge:
• Sales and Management
• Don’t usually access outside systems
• Need this data the most
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27. EXPOSING WITHIN MSP ORGANIZATION
Solution: Push data to ConnectWise
•
•
•
•
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Custom Configuration Type
Automatically updated nightly
Allows anyone to show proactive protection
Roadmap: Botnet activity ticketing
4-Dec-13 Ÿ Umbrella Confidential

28. VCIO ROLE
Virtual CIO
• Ensure operational efficiencies
• Create IT strategy to stay ahead of change
• Align technology strategy with business
• Forecast IT budgets
#28 Ÿ
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29. EASY ACCESS TO NETWORK USAGE
Network usage
• Overview within ConnectWise
• Detailed log in Umbrella Dashboard
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30. EASY ACCESS TO NETWORK USAGE
Network usage insights
Adobe Creative Cloud
Managed licensing?
Hardware upgrade?
Blocking Facebook so
employees are going to
twitter.
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Video Streaming
Increase bandwidth?
Upgrade to 802.11ac?
Filter?

31. UPSELL
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32. PROFITABLE WEB FILTER
WEB FILTER AS A VALUE ADDED SERVICE
! 60 CATEGORIES
! GRANULAR WHITELIST/BLACKLIST
! CUSTOM BLOCK PAGE
FEATURES TO CHARGE A PREMIUM PRICE
! PER-COMPUTER POLICY
! BYOD AND GUEST FILTERING
! BLOCK PAGE BYPASS CODES
REPORTING AND MONITORING
! REAL-TIME ACTIVITY REPORT
! TOP DOMAINS/TOP CATEGORIES/TOP USERS
! SAVED REPORTS WITH EXPORT
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33. CHALLENGES WITH WEB FILTERING
CHALLENGE: MOBILE
! 4G/LTE CONNECTIVITY ON EMPLOYEE OWNED DEVICES
! EMPLOYEES AVOID CONNECTING TO FILTERED NETWORK
CHALLENGE: ARMS RACE
! RESTRICTIVE POLICIES CHALLENGE TO PROBLEM EMPLOYEES
! MAKES CIRCUMVENTING POLICIES A GAME
SOLUTION: WEB MONITORING AS A SERVICE
! REAL-TIME ACTIVITY REPORT
! ENABLE MANAGEMENT TO ENGAGE WITH EMPLOYEES
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34. WEB MONITORING AS A SERVICE
WEB MONITORING AS A SERVICE
! TRUST BUT VERIFY
! BLOCK CORE OFFENDING CONTENT (PORNOGRAPHY, P2P)
! USE REAL-TIME ACTIVITY LOG TO SPOT OFFENDERS
! EMPOWER THE CUSTOMER
!
!
!
!
!
#34 Ÿ
#34
CATCH OFFENDERS IN THE ACT
ENABLE BETTER MANAGEMENT
CHANGE BEHAVIORS INSTEAD OF TECHNOLOGIES
ENGAGE WITH THE CUSTOMER ON PROBLEM AREAS
LIVE DEMO WITH CUSTOMERS
4-Dec-13 Ÿ Umbrella Confidential

35. WEB MONITORING AS A SERVICE
WEB MONITORING AS A SERVICE
! TRUST BUT VERIFY
#35 Ÿ
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36. WEB MONITORING AS A SERVICE
MSP View: Multi-tenant
#36 Ÿ
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37. WEB MONITORING AS A SERVICE
MSP View: Multi-tenant
#37 Ÿ
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38. WEB MONITORING AS A SERVICE
Customer View: Isolated
#38 Ÿ
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39. PREVIEW:
REPORTING-ONLY
LIMITED CUSTOMER ROLE
#39

40. WEB MONITORING AS A SERVICE
BETA: REPORTING ONLY
ROADMAP: CO-BRAND
Full Admin
Reporting only
#40 Ÿ
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41. WEB MONITORING AS A SERVICE
BETA: REPORTING ONLY
#41 Ÿ
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42. #42 Ÿ
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43. BUSINESS ALIGNED WITH MSPs
! MONTHLY BILLING
! AGGREGATE VOLUME PRICING
! MANAGE SEATS ON-DEMAND
! COMMITMENT TO PARTNER SUCCESS
#43 Ÿ
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44. THANK YOU! ANY QUESTIONS?...
EMAIL QUESTIONS TO:
SALES@OPENDNS.COM
OR JUST TWEET
@GETUMBRELLA
#44 Ÿ
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