The document discusses how MRTSA, an emergency medical services organization, uses the HR ResourceForce cloud platform to improve communications, training, compliance, and human capital management. The platform allows MRTSA to quickly distribute documents, provide 24/7 access to training materials, and streamline administrative tasks. This increased efficiency saved resources and helped MRTSA comply with various regulations. MRTSA was also recognized for engaging its employees and received a private grant that covered several years of costs for using the HR ResourceForce software.

1. Solution:
Communications
Through the HR ResourceForce cloud
platform, MRTSA is quickly able to
distribute important documents – policies,
memos and forms. Employees have 24/7
access, and the software electronically
captures signatures, keeps tabs on “who
needs to do what” and automatically files
completed items into a personnel file.
Access is restricted based on roles and
company structure.
Training
Continuous development has been
fundamental to MRTSA’s strength.
Seminar lead training is supported by
electronic assessments created in the HR
ResourceForce platform, and certification
documents are easily uploaded and
tracked for renewal requirements. Other
learning is fully delivered through the
technology, such as the training materials
on YouTube from a video laryngoscope
manufacture or the First Responder
Autism training on a DVD. Electronic web-
based delivery ensures employees get
what they need, when they need it, and
assessments ensure learning has occurred.
Compliance
Organizations involved in either Medical
Care or in Transportation have multiple
layers of regulatory compliance.
Combining these creates a dizzying
number of possible pitfalls. Managing
employee-related risks with HR
ResourceForce created a single place to
find important employee documentation
and a dashboard for real time audit
readiness.
Human Capital Management
The increased efficiency in communication
and compliance created real economic
value by eliminating the need for
administrative tasks. Resources were
redirected towards their mission of
providing Health Care to patients in a pre-
hospital setting. Employee performance
reviews involving workflows outside the
organization were streamlined when they
became cloud based. In addition, the
benefits of connecting employees through
HR ResourceForce technology was
recognized in 2015 when MRTSA was a
finalist in the Pittsburgh Human Resource
Association’s Engaging Pittsburgh: It’s
All About The People awards in the “Help
Them Thrive” category.
Budget
The typical return of $4 for every $1
spent on our software was blown out
of the water when HR ResourceForce
applied for, and MRTSA received, a private
corporate grant that represented several
years’ worth of our cost. Compliance is
an ongoing process, so the value of the
technology proves itself every day.
“We have been using the
software to communicate
policies, deliver training,
capture forms, and streamline
administrative tasks directly
with each employee, so it was
easy to respond quickly as
critical information about Ebola
became available and standard
protocols were developed to
keep our personnel safe”
Todd Pritchard, Chief
CONTACT HR ResourceForce directly
at 412-447-1571 to see the benefit to
your company.
Challenge: MRTSA provides 24/7 emergency medical services to six
communities in the South Hills of Pittsburgh. Their 50 employees in 3 locations
respond to approximately 10,000 calls per year. Communicating with dispersed
employees in remote locations and in varying shifts is made more difficult by the
unpredictable nature of their work. As a non-profit MRTSA, also operates on a
tight budget and was concerned about the impact of filing cabinets overflowing
with paper records.
CASE
STUDY
Emergency Medical Service Transforms
Training and Compliance with Cloud Platform
MRTSA - Medical Rescue Team South Authority