ERIC serves as a centralized contact center providing employee services and information to customers. Services include answering questions about benefits, payroll, training, and more via phone, email, fax, or TTY. ERIC can be set up within 6 weeks and become part of an organization's continuity of operations plan to ensure payroll and communications continue during emergencies. PPOC, an extension of ERIC, can handle all transactional HR and payroll tasks to reduce an organization's workload and increase customer satisfaction.