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Moustafa El-Sayed Mohamed Mohamed Ismail
13 El-Zohour St., apt. 3, Heliopolis, Cairo, Egypt
+20100 1433874 / +202 2667857
Mostafa.ElSayed@gmail.com
Highlights of Qualifications
Eight years Experience of working at Oracle Egypt with complex
Oracle e-Business suite problems
• Conducting workshops, webcasts to teach , and educate peers locally ,and across the
globe about technical issues
• Hands-on experience in understanding, installing, administrating Fusion Middlware
Components (Oracle Weblogic Server, SOA Suite, Oracle Portal, Web-Center,
Identity Management)
• Oracle Solaris UNIX Certified Associate (1z0-876)
• Oracle Weblogic Certified Admin1 (1z0-102)
• Hands on experience in installing Weblogic Server12c (creating/administrating
clusters, deploying applications, implementing SSL)
• Experience with Shell Scripting/Perl
• Understanding of Cloud Computing architecture
• Working with Oracle Virtual Box hypervisor
• World Class Customer Service (WCCS) from Dale Breckenridge Carnegie
• ITIL Foundation Certified
• Hands on experience in working with Amazon EC2
• Excellent Problem Solving Techniques
• Over 7 years experience in dealing with Customers with different Technology
Backgrounds
• Excellent communication skills
• Currently doing Masters in Software Engineering
• Performing as a multitasking
Work Experience
-Oracle Egypt
1
Title: Senior Support Engineer, Applications Technology Group (ATG)
ATG is a group, which handles the Technology part of the E-Business Suite (Installation, Patching,
Performance Tuning, Complex Topologies, DMZ implementations, Single Sign-on Solutions,
Troubleshooting Login Problems, Forms Crashing)
 Responsibilities
• Owning and Resolving problems and managing Customer’s expectations
throughout the Service Request Lifecycle
• Working with Customers allover the Globe
• Being a Center Point of Contact between Customers and Development team
• Responsible for performing Test cases by emulating Customer’s
Environments through Internal Instances
• Involved in Conference calls, Web Conferences for progressing and
resolving Customer’s problems
• Participating in Communities and Forums to answer customers queries
• Working in the weekend where handling Severity1 Service Requests and
Show-Stopper Production problems
• Delivering Workshops and trainings internally for Employees and Externally
through Webcasts
• Operating within Oracle Business Processes and Procedures
• Maintain an up-to-date and in-depth of new products, versions
-The American University in Cairo:
Title: Network Support Engineer, University Network Services (UNS)
UNS is the Department Responsible for managing Network/VOIP/Email/Websites
Infrastructures and Servers
 Responsibilities
• Handling day-to-day Network problems and problems from Different
University Departments
• Automating the daily activities through Perl Scripts which interacts with the
Switches/Routers to perform specific tasks
• Developing Internal Websites using ASP and Mysql Database
• Taking Backups though Tape Storage
Education
• Bachelor of Computer Science, Cairo University – July 2005
2
• Grade: Good (71%)
Graduation Project
• Title: CMM/SECC Illustration and Project Management Tool
• Description: Web-Based Project Management System that,
besides basic project management facilities, supports Software
development organizations with a practical guide on
CMM/SECC standards, so as to make it easier for them
to get CMM Level 2 or SECC certified
• Grade: Excellent
High School Degree
ESC (English School College)
• Major: Mathematical Sciences
• Grade: 95.00
Personal Skills
• Participated in several undergraduate projects which included a
variety of team members, with different roles in each
• Work under stress
• Excellent communication skills
• Hard Working
• Good presentation skills
• Used to technical writing, authored many Software
Requirements Specification documents based on IEEE
standards
Personal Information
• Nationality: Egyptian
• Birth date: August 1st
, 1983
• Marital Status: Single
• Military Status: Exempted
• Hobbies: Tennis, Swimming, Musical Composing, Squash,
Piano, Judo
• Languages:
 Arabic: Mother tongue
3
 English: Fluent
 French: Fair
4

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MoustafaIsmail

  • 1. Moustafa El-Sayed Mohamed Mohamed Ismail 13 El-Zohour St., apt. 3, Heliopolis, Cairo, Egypt +20100 1433874 / +202 2667857 Mostafa.ElSayed@gmail.com Highlights of Qualifications Eight years Experience of working at Oracle Egypt with complex Oracle e-Business suite problems • Conducting workshops, webcasts to teach , and educate peers locally ,and across the globe about technical issues • Hands-on experience in understanding, installing, administrating Fusion Middlware Components (Oracle Weblogic Server, SOA Suite, Oracle Portal, Web-Center, Identity Management) • Oracle Solaris UNIX Certified Associate (1z0-876) • Oracle Weblogic Certified Admin1 (1z0-102) • Hands on experience in installing Weblogic Server12c (creating/administrating clusters, deploying applications, implementing SSL) • Experience with Shell Scripting/Perl • Understanding of Cloud Computing architecture • Working with Oracle Virtual Box hypervisor • World Class Customer Service (WCCS) from Dale Breckenridge Carnegie • ITIL Foundation Certified • Hands on experience in working with Amazon EC2 • Excellent Problem Solving Techniques • Over 7 years experience in dealing with Customers with different Technology Backgrounds • Excellent communication skills • Currently doing Masters in Software Engineering • Performing as a multitasking Work Experience -Oracle Egypt 1
  • 2. Title: Senior Support Engineer, Applications Technology Group (ATG) ATG is a group, which handles the Technology part of the E-Business Suite (Installation, Patching, Performance Tuning, Complex Topologies, DMZ implementations, Single Sign-on Solutions, Troubleshooting Login Problems, Forms Crashing)  Responsibilities • Owning and Resolving problems and managing Customer’s expectations throughout the Service Request Lifecycle • Working with Customers allover the Globe • Being a Center Point of Contact between Customers and Development team • Responsible for performing Test cases by emulating Customer’s Environments through Internal Instances • Involved in Conference calls, Web Conferences for progressing and resolving Customer’s problems • Participating in Communities and Forums to answer customers queries • Working in the weekend where handling Severity1 Service Requests and Show-Stopper Production problems • Delivering Workshops and trainings internally for Employees and Externally through Webcasts • Operating within Oracle Business Processes and Procedures • Maintain an up-to-date and in-depth of new products, versions -The American University in Cairo: Title: Network Support Engineer, University Network Services (UNS) UNS is the Department Responsible for managing Network/VOIP/Email/Websites Infrastructures and Servers  Responsibilities • Handling day-to-day Network problems and problems from Different University Departments • Automating the daily activities through Perl Scripts which interacts with the Switches/Routers to perform specific tasks • Developing Internal Websites using ASP and Mysql Database • Taking Backups though Tape Storage Education • Bachelor of Computer Science, Cairo University – July 2005 2
  • 3. • Grade: Good (71%) Graduation Project • Title: CMM/SECC Illustration and Project Management Tool • Description: Web-Based Project Management System that, besides basic project management facilities, supports Software development organizations with a practical guide on CMM/SECC standards, so as to make it easier for them to get CMM Level 2 or SECC certified • Grade: Excellent High School Degree ESC (English School College) • Major: Mathematical Sciences • Grade: 95.00 Personal Skills • Participated in several undergraduate projects which included a variety of team members, with different roles in each • Work under stress • Excellent communication skills • Hard Working • Good presentation skills • Used to technical writing, authored many Software Requirements Specification documents based on IEEE standards Personal Information • Nationality: Egyptian • Birth date: August 1st , 1983 • Marital Status: Single • Military Status: Exempted • Hobbies: Tennis, Swimming, Musical Composing, Squash, Piano, Judo • Languages:  Arabic: Mother tongue 3
  • 4.  English: Fluent  French: Fair 4