The document lists various software, utilities, and protocols that the person has experience with, including WWW servers like Apache and IIS, networking tools such as TCP/IP, FTP, and DNS, mail programs like SMTP, POP, and IMAP, administration utilities like top, traceroute, and webmin, backup software like tar and Symantec Backup, security tools like SSH, IPtables, and port scanners, office suites like OpenOffice and MS Office, databases like Oracle and MySQL, additional programs such as Samba, Squid, MRTG, Nagios, and VMware, as well as IP telephony applications and Amazon Web Services.