ISM Executive School modulio "Verslo procesų valdymas" 2015 m. pavasario seme...Darius Šilingas
Šioje prezentacijoje pristatomas ISM Executive School vadovų magistrantūros modulio "Verslo procesų valdymas" principai ir 2015 m. pavasario semestro paskaitų planas
This document contains an internal quality management system audit checklist that assesses an organization's compliance with the requirements of ISO 9001:2015. The checklist contains audit questions related to understanding the organization and quality management system context, leadership responsibilities, planning processes, risk management, quality objectives, documentation requirements, and managing changes. It provides a framework for auditing all aspects of an organization's quality management system to ensure conformance with the international standard.
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
The document provides an overview of the ISO 9001 quality management standard and certification process. It discusses the key principles and requirements of ISO 9001, including customer focus, leadership, engagement of people, process approach, and continual improvement. It also outlines the certification requirements and critical success factors for organizations going through the ISO 9001 implementation and certification process.
ISM Executive School modulio "Verslo procesų valdymas" 2015 m. pavasario seme...Darius Šilingas
Šioje prezentacijoje pristatomas ISM Executive School vadovų magistrantūros modulio "Verslo procesų valdymas" principai ir 2015 m. pavasario semestro paskaitų planas
This document contains an internal quality management system audit checklist that assesses an organization's compliance with the requirements of ISO 9001:2015. The checklist contains audit questions related to understanding the organization and quality management system context, leadership responsibilities, planning processes, risk management, quality objectives, documentation requirements, and managing changes. It provides a framework for auditing all aspects of an organization's quality management system to ensure conformance with the international standard.
The most valuable Helpful PDF file that extremely can boost your ability to understand well the New version of QMS in accordance to ISO 9001:2015 as well as ease the documentation transition process toward ISO 9001:2015
The document provides an overview of the ISO 9001 quality management standard and certification process. It discusses the key principles and requirements of ISO 9001, including customer focus, leadership, engagement of people, process approach, and continual improvement. It also outlines the certification requirements and critical success factors for organizations going through the ISO 9001 implementation and certification process.
Relacionamento da ISO 9001 com outras normas de Sistemas de Gestão, Nova estrutura da norma, motivos da organização, diferenças de terminologia, versões 2008 e 2015; exclusões, representante da Direção, Produtos e Serviços, informações documentadas, Como ocorre o processo de revisão.
Firstly, it will be clarify some of the misunderstandings of some of the fundamental audit concepts and principals that are implemented during the audit or planning of the audit program, focusing on audit guidelines, auditor principles, audit process principles and types of audits. Furthermore, gaining understanding of the management and preparation of an ISO 9001 audit through audit program pillars, good audit practices and prepared work documents and checklists. Outline how to conduct and close an ISO 9001 audit in a professional manner with the precise audit review.
Main points covered:
• Fundamental audit concepts and principles
• Managing an ISO 9001 audit program
• Preparation of an ISO 9001 audit
• Conduct of an ISO 9001 audit & Closing the audit
Presenter:
This webinar was presented by Kefah El-Ghobbas, PECB Certified Trainer and Organizational Development expert and operations manager at TURBO CARBO.
Link of the recorded session published on YouTube:https://youtu.be/kK8pAc3QM5E
Data Quality - Standards and Application to Open DataMarco Torchiano
This document provides an overview of data quality standards and their application to open data. It discusses ISO standards for data quality, including ISO 25012 which defines a data quality model. Key data quality characteristics like accuracy, completeness, consistency and understandability are explained. The document also presents two case studies on open data quality: Open Coesione portal data in Italy and public contract data from Italian universities. Various data quality measures defined in ISO 25024 are calculated for the case studies, and findings around areas like traceability, metadata and decentralized vs centralized disclosure are discussed.
This document provides an overview of an internal quality auditor course, including its sections, workshops and topics. The course covers ISO 9000 standards, quality management principles and terms. It discusses the benefits of quality systems and ISO 9001 certification. Workshops include interviewing partners about their quality experience, discussing quality benefits and principles, and mapping processes. The document defines key terms and explains the process approach, audits and ISO 9000 revisions over time.
Interpretacion de la norma ISO 9001:2008Hector Javier
Segundo modulo de la especializacion en Sistemas integrados de Gestion, dictado por la Ing.Irma Anco en el Instituto de Gestion de la Calidad en la FIIS - UNI.
This presentation details the benefits of ISO 55000 certification through the Andrew James Advisory Group. A training organization based in North America.
In summary ISO 55000 is the standard for A.M. and is applicable to ALL organization where assets are a key or a critical factor in achieving its business goals and corporate alignment. Our training goes beyond reliability management
O documento discute a nova norma ISO 9001:2015 para sistemas de gestão da qualidade. Apresenta os novos conceitos da norma, incluindo enfoque no contexto organizacional, riscos e oportunidades, e liderança. Também descreve a estrutura comum de alto nível para normas de gestão e as alterações na estrutura da norma ISO 9001.
Este documento discute os controles internos em sistemas de informação. Define controles como ações para aumentar a probabilidade de alcançar objetivos e metas. Objetivos de controle interno incluem confiabilidade de informações, cumprimento de políticas e proteção de ativos. Os controles podem ser preventivos, detectivos ou corretivos.
O documento discute a mudança da norma ISO 9001 de 2008 para a versão de 2015. A nova versão foi projetada para ser mais relevante ao mercado atual e oferecer benefícios de negócios às organizações. Algumas das principais alterações incluem uma abordagem integrada para gestão organizacional, maior envolvimento da liderança e introdução da gestão de riscos e oportunidades.
PECB Webinar: Overview of the PECB ISO 55001 Training and Certification coursePECB
The document provides an overview of the PECB ISO 55001 Training and Certification course. It discusses key concepts regarding asset management and ISO 55000 standards, including definitions of assets, asset management, and asset management systems. It also outlines the objectives, structure, and topics that will be covered as part of the training, including requirements of ISO 55001, planning an asset management system, operations, and performance evaluation.
1) The document discusses leadership requirements in ISO 9001:2015, including demonstrating leadership commitment, establishing a quality policy, and defining organizational roles and responsibilities.
2) Top management must ensure the quality management system is effective and integrated, that resources are available, and that quality objectives align with strategic goals. Customer focus and satisfaction must also be promoted.
3) The quality policy provides a framework for quality objectives and commits the organization to satisfying requirements and continual improvement. It must be communicated and available as documented information.
The process approach (and business process management)Nicola Mezzetti
The document discusses the process approach and business process management. It defines a process as a set of interrelated activities that use inputs to produce an intended result. The process approach involves managing activities as interrelated processes to achieve consistent results efficiently. Key aspects of the process approach include establishing processes as an integrated system, defining activities and checks to deliver outputs, and using risk-based thinking. The document also discusses business process modeling notation (BPMN) for graphically representing business processes using elements like events, activities, gateways, sequence flows, and pools.
O documento discute a norma ISO 9001 para sistemas de gestão da qualidade. Ele explica que a ISO 9001 estabelece requisitos para garantir a qualidade em projetos, produção, instalação e assistência técnica. Também descreve os benefícios da certificação ISO 9001, como vantagem competitiva, melhor desempenho e satisfação dos clientes.
Business Process Management Training | By ex-Deloitte & McKinsey ConsultantsAurelien Domont, MBA
Business Process Management Training in 100 re-usable Powerpoint slides | By ex-Deloitte & McKinsey Consultants | Downloadable at www.slidebooks.com | Includes Tools, Templates, Frameworks, Principles
The document provides an overview of an IT operating model case study. It discusses building blocks for developing an IT operating model, including business context, business architecture, application architecture, technology architecture, IT organization structure, IT governance, IT valuation, IT budget plan, IT portfolio management, and IT roadmap. It also describes potential deliverables from an IT operating model project such as an enterprise architecture document, IT organization structure, IT governance framework, and IT investment analysis. The case study methodology involves assessing current IT effectiveness, developing an optimal IT organization structure, and aligning IT investment with business planning.
Trumpas BPMN kalbos pristatymas bei aptarimas dažniausiai pasitaikančių klaidų, kurių reikėtų vengti, beti gerųjų praktikų, kurias reikėtų taikyti, modeliuojant verslo procesus su BPMN.
Relacionamento da ISO 9001 com outras normas de Sistemas de Gestão, Nova estrutura da norma, motivos da organização, diferenças de terminologia, versões 2008 e 2015; exclusões, representante da Direção, Produtos e Serviços, informações documentadas, Como ocorre o processo de revisão.
Firstly, it will be clarify some of the misunderstandings of some of the fundamental audit concepts and principals that are implemented during the audit or planning of the audit program, focusing on audit guidelines, auditor principles, audit process principles and types of audits. Furthermore, gaining understanding of the management and preparation of an ISO 9001 audit through audit program pillars, good audit practices and prepared work documents and checklists. Outline how to conduct and close an ISO 9001 audit in a professional manner with the precise audit review.
Main points covered:
• Fundamental audit concepts and principles
• Managing an ISO 9001 audit program
• Preparation of an ISO 9001 audit
• Conduct of an ISO 9001 audit & Closing the audit
Presenter:
This webinar was presented by Kefah El-Ghobbas, PECB Certified Trainer and Organizational Development expert and operations manager at TURBO CARBO.
Link of the recorded session published on YouTube:https://youtu.be/kK8pAc3QM5E
Data Quality - Standards and Application to Open DataMarco Torchiano
This document provides an overview of data quality standards and their application to open data. It discusses ISO standards for data quality, including ISO 25012 which defines a data quality model. Key data quality characteristics like accuracy, completeness, consistency and understandability are explained. The document also presents two case studies on open data quality: Open Coesione portal data in Italy and public contract data from Italian universities. Various data quality measures defined in ISO 25024 are calculated for the case studies, and findings around areas like traceability, metadata and decentralized vs centralized disclosure are discussed.
This document provides an overview of an internal quality auditor course, including its sections, workshops and topics. The course covers ISO 9000 standards, quality management principles and terms. It discusses the benefits of quality systems and ISO 9001 certification. Workshops include interviewing partners about their quality experience, discussing quality benefits and principles, and mapping processes. The document defines key terms and explains the process approach, audits and ISO 9000 revisions over time.
Interpretacion de la norma ISO 9001:2008Hector Javier
Segundo modulo de la especializacion en Sistemas integrados de Gestion, dictado por la Ing.Irma Anco en el Instituto de Gestion de la Calidad en la FIIS - UNI.
This presentation details the benefits of ISO 55000 certification through the Andrew James Advisory Group. A training organization based in North America.
In summary ISO 55000 is the standard for A.M. and is applicable to ALL organization where assets are a key or a critical factor in achieving its business goals and corporate alignment. Our training goes beyond reliability management
O documento discute a nova norma ISO 9001:2015 para sistemas de gestão da qualidade. Apresenta os novos conceitos da norma, incluindo enfoque no contexto organizacional, riscos e oportunidades, e liderança. Também descreve a estrutura comum de alto nível para normas de gestão e as alterações na estrutura da norma ISO 9001.
Este documento discute os controles internos em sistemas de informação. Define controles como ações para aumentar a probabilidade de alcançar objetivos e metas. Objetivos de controle interno incluem confiabilidade de informações, cumprimento de políticas e proteção de ativos. Os controles podem ser preventivos, detectivos ou corretivos.
O documento discute a mudança da norma ISO 9001 de 2008 para a versão de 2015. A nova versão foi projetada para ser mais relevante ao mercado atual e oferecer benefícios de negócios às organizações. Algumas das principais alterações incluem uma abordagem integrada para gestão organizacional, maior envolvimento da liderança e introdução da gestão de riscos e oportunidades.
PECB Webinar: Overview of the PECB ISO 55001 Training and Certification coursePECB
The document provides an overview of the PECB ISO 55001 Training and Certification course. It discusses key concepts regarding asset management and ISO 55000 standards, including definitions of assets, asset management, and asset management systems. It also outlines the objectives, structure, and topics that will be covered as part of the training, including requirements of ISO 55001, planning an asset management system, operations, and performance evaluation.
1) The document discusses leadership requirements in ISO 9001:2015, including demonstrating leadership commitment, establishing a quality policy, and defining organizational roles and responsibilities.
2) Top management must ensure the quality management system is effective and integrated, that resources are available, and that quality objectives align with strategic goals. Customer focus and satisfaction must also be promoted.
3) The quality policy provides a framework for quality objectives and commits the organization to satisfying requirements and continual improvement. It must be communicated and available as documented information.
The process approach (and business process management)Nicola Mezzetti
The document discusses the process approach and business process management. It defines a process as a set of interrelated activities that use inputs to produce an intended result. The process approach involves managing activities as interrelated processes to achieve consistent results efficiently. Key aspects of the process approach include establishing processes as an integrated system, defining activities and checks to deliver outputs, and using risk-based thinking. The document also discusses business process modeling notation (BPMN) for graphically representing business processes using elements like events, activities, gateways, sequence flows, and pools.
O documento discute a norma ISO 9001 para sistemas de gestão da qualidade. Ele explica que a ISO 9001 estabelece requisitos para garantir a qualidade em projetos, produção, instalação e assistência técnica. Também descreve os benefícios da certificação ISO 9001, como vantagem competitiva, melhor desempenho e satisfação dos clientes.
Business Process Management Training | By ex-Deloitte & McKinsey ConsultantsAurelien Domont, MBA
Business Process Management Training in 100 re-usable Powerpoint slides | By ex-Deloitte & McKinsey Consultants | Downloadable at www.slidebooks.com | Includes Tools, Templates, Frameworks, Principles
The document provides an overview of an IT operating model case study. It discusses building blocks for developing an IT operating model, including business context, business architecture, application architecture, technology architecture, IT organization structure, IT governance, IT valuation, IT budget plan, IT portfolio management, and IT roadmap. It also describes potential deliverables from an IT operating model project such as an enterprise architecture document, IT organization structure, IT governance framework, and IT investment analysis. The case study methodology involves assessing current IT effectiveness, developing an optimal IT organization structure, and aligning IT investment with business planning.
Trumpas BPMN kalbos pristatymas bei aptarimas dažniausiai pasitaikančių klaidų, kurių reikėtų vengti, beti gerųjų praktikų, kurias reikėtų taikyti, modeliuojant verslo procesus su BPMN.
The document discusses process validation, providing definitions and the purpose, types, and documentation requirements. It defines validation as establishing evidence that a process consistently produces a product meeting predetermined specifications. The main types of validation are prospective, concurrent, and retrospective. Validation aims to gain high assurance that a manufacturing process will consistently produce products meeting quality standards over time. Documentation of validation protocols, reports, and ongoing monitoring is required.
The document discusses change control management according to cGMP guidelines. It defines change control and why it is important to have a formal change control system to evaluate any changes that could affect product quality. It provides details on how to classify, document, review and approve changes, as well as testing and validation requirements. Specific guidance is given for process, equipment, raw material and analytical method changes.
This document provides instructions for reporting, investigating, and handling deviations from standard operating procedures and processes. It defines deviations as planned or unplanned and categorizes them based on their severity and impact on product quality. The procedure outlines the process for reporting deviations, investigating the root cause, implementing corrective and preventive actions, evaluating their effectiveness, and trending analysis. Quality assurance is responsible for approving deviation reports and deciding if batches can be released.
This document discusses handling deviations from standard operating procedures in quality management systems. It defines a deviation as any departure from approved instructions or established standards. Deviations are classified as either planned or unplanned. Unplanned deviations require investigation to determine the root cause and implement corrective and preventive actions. The investigation process involves documenting the event, taking immediate action, analyzing the root cause, implementing corrective actions, and evaluating effectiveness. Guidelines such as ICH Q7 provide requirements for deviation handling, investigation, and corrective action to prevent future deviations.
Dabartiniu metu vis daugiau ir dažniau kalbama apie personalo valdymą, nors pats reiškinys „personalo valdymas“ Lietuvoje atsirado, galima sakyti, ne taip jau senai. Kaip sėkmės siekiančiam verslui sukurti efektyvią personalo valdymo funkciją, kuri padėtų pasiekti organizacijos tikslus?
Dabartiniu metu vis daugiau ir dažniau kalbama apie personalo valdymą, nors pats reiškinys „personalo valdymas“ Lietuvoje atsirado, galima sakyti, ne taip jau senai. Kaip sėkmės siekiančiam verslui sukurti efektyvią personalo valdymo funkciją, kuri padėtų pasiekti organizacijos tikslus?
Vitalijus Majorovas: Turnaround Management el. komercijoje - veiklos reorga...Vladas Sapranavicius
Pranešimas, Vitalijaus skaitytas el. komercijos konferencijoje "E-komercija '18" 2018 kovo 15 d. - http://e-komercija.eu/
Įsivaizduokite – esate naujas vadovas, kuris turi max 6-12 mėnesių per kuriuos turite padidinti krentantį pelną, supurtyti esamą stagnaciją ar išgelbėti verslo įmonę nuo bankroto. Didelis emocinis presingas, 20 krentančių puodelių, iš kurių gali pagauti tik 2-3, chaosas, pasipriešinimas pokyčiams. Tam, kad suvaldyti skęstantį verslo laivą reikia visai kitų vadovavimo įgūdžių nei plaukiant ramia jūra.
Prezentacijos metu sužinosite kelias technikas, verslo įrankius, kurių pagalba galėtumėte atlikti reikalingus pokyčius elektroninės komercijos veikloje. Kadangi visos verslo organizacijos anksčiau ar vėliau susiduria su sunkumais ir kardinalių pokyčių reikalingumu, tikėtina, kad po šitos prezentacijos gausite bent 1 naują idėją ar pamoką, leisiančią išvengti brangiai kainuojančių klaidų, kai Jums reiks rekonstruoti savo verslo įmonę.
Jūs sėkmingai valdote savo įmonę ir nuolatos plečiate klientų ratą. Didėjant klientų skaičiui, tampa vis sunkiau paskirstyti dėmesį taip, kad nei vienas klientas nesijaustų nereikalingas. Šią problemą gali padėti išspręsti efektyvus klientų ryšių valdymas (CRM). Daugiau informacijos rasite http://www.teja.lt/.
Pranešimas "IT strateginis planas ir COBIT 5 tikslų hierarchija" BKA ir ISACA renginyje "Kaip pagerinti IT valdymą?" Balandžio 9 d., 2015 m. Pranešėjas - ISACA Lietuva valdybos pirmininkas Dainius Jakimavičius
Kaip kompanijos strateginius tikslus perkelti į kasdienio darbo funkcijas: fi...Day Q
Ramūno Mazeliausko, UAB Day Q vadovo, pranešimas "Verslo žinių" konferencijoje "Įmonių finansai 2016": "Kaip kompanijos strateginius tikslus perkelti į kasdienio darbo funkcijas: finansų vadovo vaidmuo" | Pavyzdžių skaidrės - analitinės Qlik aplikacijos | Pranešimas skaitytas 2016.04.13
Šie pasirengimo IPMA projektų vadovų sertifikavimui mokymai yra skirti norintiems įgyti projektų valdymo teorinių žinių ir pagilinti praktinius įgūdžius siekiant IPMA D ar C lygio sertifikato. Mokymų programa parengta pagal Tarptautinės projektų valdymo asociacijos gebėjimų savadą.
Kodėl ypatingai svarbu parengti el. verslo strategija? Kokia ji turi būti? Ką reikia numatyti?
Visa tai Vladas Sapranavičius aptarė Webakademijos ir Webseminarų laidoje apie elektroninio verslo strategijos parengimą.
Laidos įrašą rasite čia: http://www.webconsulting.lt/elektroninio-verslo-strategijos-parengimas-webinaro-irasas/
Kaip gauti daugiau naudos iš verslo valdymo sistemosvvsprendimai
Kodėl diegiant verslo valdymo sistemas vienos įmonės pasiekia geresnių rezultatų nei kitos? Verslo valdymo sistemos pasirinkimas yra vienas iš svarbesnių faktorių. Tačiau, tai ne viskas. Tyrimai rodo, kad sėkmingiausios įmonės pasižymi tam tikromis savybėmis, kurių neturi likusios įmonės. Pristatymo medžiagoje pateikiami tyrimo duomenys ir siūlomi penki būdai, kaip padidinti verslo valdymo sistemos teikiamą naudą.
Verslui nereikia IT sistemų @ Verslo Procesų Valdymo Praktika 2014 by Edmunda...Edmundas Vasonskis
Pranešimas apie IT departamento vaidmenį organizacijoje. Kodėl IT matomas tik kaip kaštų centras ir kas atsitinka, kai IT supranta, kad verslui nereikia IT sistemų?
Palyginsime tradicinį ir į verslo problemos sprendimą orientuotą IT projektų vystymą. Apžvelgsime klasikines klaidas, užprogramuojančias būsimas nesėkmes. Įvertinsime, kaip Agile / Lean mąstymas ir vertybės leidžia pasiekti geresnių rezultatų.
Pranešimui panaudosime kelis procesų perkėlimo į dokumentų ir procesų valdymo sistemą pavyzdžius iš pranešėjo asmeninės patirties.
3. “ Harward business review” šią sistemą pripažino kaip įnešusią didžiausią indėlį į valdymo praktiką per paskutinius 75 metus G.Kudrevičius, 2008 SUKŪRIMO ISTORIJA Autoriai Harvard’o ekonomikos profesoriai D.Norton ir R. Kaplan Teorinis pagrindas Įmonės veiklos ir tikslų pasiekimo efektyvumo didinimo metodų tyrimai (1992) Tyrimo hipotezė V aldymas iš esmės remiantis finansiniais rodikliais ne leidžia priimti teisingus ir savalaikius valdymo sprendimus Tyrimo prielaida P agal 3500 JAV kompanij ų duomenis , 1978 m. skirtumas tarp buhalterin ė s ir rinkos vert ė s, sudar ė 5%, o 1998 m. buhalterin ė kompanij ų vert ė buvo 72% ma ž esn ė nei j ų rinkos vert ė
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10. PASKIRSTYMAS STRUKTŪRINIU LYGIU G.Kudrevičius, 2005 rugsėjis Visi organizacijos lygiai yra svarbūs ... Strateg ija Įmonė Padalinys Komanda / Darbuotojas Rodikliai Uždaviniai BSC sistema įmonės lygiu
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12. TIKSLŲ – UŽDAVINIŲ ŽEMĖLAPIS G.Kudrevičius, 2008 Finansai Vidiniai procesai Mokymasis ir augimas Klientai Pajamų augimas Produkto kokybės didinimas Produkto gamybos išeigos padidinimas Kainų lyderis Personalo motyvacijos sistemos Klientų aptarnavimo programos Naujų klientų pritraukimas Nepagrindinės veiklos mažinimas Kaštų ekonomija Duomenų bazių integravimas Įmonės struktūros optimizavimas Nauji produktai
13. RODIKLIŲ IR NORMATYVŲ PARINKIMAS G.Kudrevičius, 2008 Sritys Uždaviniai Rodikliai Normos 2003 2004 Finansų Maksimali grąža Akcininkų nuosavybės grąž a 12% 1 3 % Turto apyvartumas Apyvartumo lygis 7% 8 % Pajamų augimas Pajamų pasikeitimas % +11% +12% Klientų Klientų išlaikymas Išlaikymo % 75% 77% Klientų aptarnavimas Skundų skaičius 1 % 0.8% Santykiai su klientais Inicijuotų skambučių % 35% 40% Vidinių procesų Greitas pristatymas Pristatymo laikas 15min 14min Optimalūs kaštai Savikainos dalis nuo pajamų % 66% 64 % Išteklių panaudojimas našumo rodiklis % 77% 80% Mokymosi ir augimo Geri įgūdžiai Įgūdžių įsisavinimo rodiklis 65% 70% Darbuotojų pasitenkinimas Tyrimo indeksas 75% 80% Lyderio kūrimas 5 balų sistema 4,5 4.8
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16. VEIKLOS VERTINIMAS G.Kudrevičius, 2008 Klientų pasitenkinimas Naujų klientų skaičius Pajamų augimas Darbuotojų kvalifikacija Darbuotojų pasitenkinimas Užsakymų įvykdymas laiku Produktų kokybė Ne laiku įvykdyti užsakymai sumažino pajamų augimą
![KODĖL NAUDINGA PASIRINKTI SUBALANSUOTŲ RODIKLIŲ SISTEMĄ? G.Kudrevičius, 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BSC naudoja daugiau nei pus ė kompanij ų į einan čių į Global 1000 did ž iausi ų pasaulio kompanij ų s ą raš ą ( Bain&Company , 2002)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)