1. INTERCOLLEGIATE SEMINAR ON LEADERSHIP
R.D. National College of Arts & Commerce & W.A. Science College
MONITORING TRENDS
September 4th 2013
Resource person: Mr. Devatanu Banerjee
1
14. Common Trends
• Stock Market
• Price Data
• Currency
• Consumables
• Spend Data
• Telephone Bill
• Dating Bill
• Dosti Wali Outstanding Bill
• Social Data
• Friends on Facebook
• Likes & Comments to a post
15. Common, yet not so critical to us now
• Climate & Ecology
• Rainfall
• Weather pattern
• Crop cycles
• Country /
Development Data
• Population
• Industrial Production
• Human & Infrastructure
Development
• Crime
16. Some trends closer home
• Personal
• Health
• Personality
• Skills
• Competence
• IQ
• EQ
• SQ
• Professional
• Enquiries
• Turn Around Time
• Website Visitors
• Customer Satisfaction
Rating
• Revenue per employee
• Educational
• Test scores
• Attendance
• Retention
• Interest
• Speed vs Accuracy
40. Myth busting at Walmart
1. Sam Walton attributes much of his success to timely
decision making
2. His family style of management has meant that the
“group huddle” is where issues are flagged of very
early
3. Managers are encouraged to solve even the
smallest problems immediately
4. Thus the company has beaten its competition by
making small changes 7 days faster, over the
last 50 years
42. The customer really knows best
1. After intense corporate to-and-fro, Michael Dell was called
back to the helm of Dell
2. The first thing he did was to ask his service desk managers to
write down their chronic issues on chits of paper
3. Urban legend has it that Michael would spend hours every
day with the chits spread out before him
4. He kept doing this until chits would not have the same
issue for more than one day
5. This policy of acting on data and trends has made Dell one
of the foremost service companies in the world
48. MONITORING TRENDS
GIVE US HOPE
“For I know the plans I have for you, declares the
LORD, plans for welfare …, to give you a future and a
hope.”
Jeremiah 29:11