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How Digital Trends Are Compressing Processes

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Keynote presentation delivered for the Ovum Analysts Business Process Management event in London, November 2012. Using case studies to demonstrate how emerging trends are connected and disrupting business as usual: social networks, mobile devices, big data and cloud computing. With gamification joining the party

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How Digital Trends Are Compressing Processes

  1. 1. Compressing Processes How productivity is going social and mobileSharon Richardson @joiningdotsJoining Dots www.joiningdots.com
  2. 2. The following presentation was originally delivered atthe Ovum Analysts Business Process ManagementConference held in London, November 2012It was a 20-minute keynote looking at the impact ofemerging trends on business processes, using real-world examples to demonstrate potentialThis is a modified version for Slideshare formattingwith notes added to (almost but not quite ) makeup for the lack of a presenter…Additional notes can be found in the blog post:http://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/© Copyright 2012 Joining Dots Ltd. All rights reserved.
  3. 3. Four Connected Trends
  4. 4. Four Connected Trends
  5. 5. Four Connected Trends
  6. 6. Four Connected Trends
  7. 7. Four Connected Trends
  8. 8. Four Connected Trends
  9. 9. “The only way to meet the unpredictablechallenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
  10. 10. “The only way to meet the unpredictablechallenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
  11. 11. “Need to Know”
  12. 12. “Need to Know”
  13. 13. “Need to Know”
  14. 14. “Need to Know”
  15. 15. “Need to Know”
  16. 16. “Need to Know”
  17. 17. Transparency of Data
  18. 18. Transparency of Data =
  19. 19. Transparency of Data = “The „intelligence – decision – implementation‟cycle time can now be as short as 15 minutes…”
  20. 20. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
  21. 21. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
  22. 22. Real-time Reactions
  23. 23. Real-time Reactions It‟s… …fast
  24. 24. Real-time Reactions It‟s… …fast
  25. 25. Real-time Reactions It‟s… …fast“The difference with live testing is not just thatthere is no time to learn and apply lessons. Its that there are no clear lessons or rules.”
  26. 26. “Children, aged between 4 and 14, weregiven the tablets programmed in English, a language they had never heard ” Nicholas Negopronte, One Laptop Per Child (OLPC)
  27. 27. “Children, aged between 4 and 14, weregiven the tablets programmed in English, a language they had never heard ” Nicholas Negroponte, One Laptop Per Child (OLPC)
  28. 28. Self-organising
  29. 29. Self-organising 4mins
  30. 30. Self-organising 4 5mins days
  31. 31. Self-organising 4 5 2mins days wks
  32. 32. Self-organising 4 5 2 3mins days wks mths
  33. 33. Self-organising 4 5 2 3 5mins days wks mths mths
  34. 34. Self-organising 4 5 2 3 5mins days wks mths mths
  35. 35. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
  36. 36. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
  37. 37. Sensory Adjustments
  38. 38. Sensory Adjustments
  39. 39. Sensory Adjustments =
  40. 40. Sensory Adjustments =
  41. 41. Sensory Adjustments =
  42. 42. The Fifth Trend
  43. 43. The Fifth Trend
  44. 44. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
  45. 45. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
  46. 46. A Stake in the Outcome
  47. 47. A Stake in the Outcome
  48. 48. A Stake in the Outcome
  49. 49. A Stake in the Outcome
  50. 50. A Stake in the Outcome
  51. 51. A Stake in the Outcome
  52. 52. A Stake in the Outcome
  53. 53. A Stake in the Outcome
  54. 54. Five Connected TrendsRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  55. 55. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  56. 56. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  57. 57. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  58. 58. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  59. 59. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  60. 60. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  61. 61. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
  62. 62. Five Connected Trends Global social networks encouraging conversations, bypassing hierarchies Mobile updates speeding up decisions and actions, bypassing procedures Volume and velocity of data updates enabling faster and new forms of analysis Internet connectivity and storage on a massive scale enabling all of the above… Games give permission to experiment, with instant feedback and learning by doing
  63. 63. Disrupting „business as usual‟ Trust forms within social networks, increasing distrust of jargon and official statements Being mobile means not waiting. Eliminates the ability (excuse) to delay responses Decisions are being made (and adjusted) based on feedback, not opinions Demographics break down – there really is no such thing as a family with 2.4 children… Games tap into human emotions that formal processes too often try to ignore
  64. 64. References The Wiki and the Blog by D. Calvin Andruss, CIA http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904 Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers- ethiopian-children-teach-themselves/ The A|B Test: Inside the technology that‟s changing the rules of business http://www.wired.com/business/2012/04/ff_abtesting/ To understand how much the cloud will change the world, look at Toyota http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11 You play World of Warcraft? You‟re hired! http://www.wired.com/wired/archive/14.04/learn.html
  65. 65. Images Twin Towers, New York by Sander http://www.flickr.com/photos/42458391@N04/3915489241/ African village by Becky McCray, One Laptop Per Child http://www.flickr.com/photos/bjmccray/2094115676/ Red Pill or Blue Pill? By Paul L. Dineen http://www.flickr.com/photos/pauldineen/2122384796/ Car, Mirror, Clouds by Stefano Meneghetti http://www.flickr.com/photos/meneghetti/1995380556/ Skyrim Travel by Braclo http://www.flickr.com/photos/braclo/6364448651/ Icons by Glyphicons www.glyphicons.com
  66. 66. Thanks for watching! Sharon Richardson Joining DotsIf you would like to discuss this presentation or find outmore, please contact me. Details at www.joiningdots.com

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