Molly Fenby is a dedicated leader experienced in sales, customer service, and operations management. She has over 15 years of experience leading teams, driving revenue growth, and ensuring optimal performance. Her experience includes roles as Director of Operations for Aquatic Adventures Ohio, where she facilitated significant membership growth and profitability increases, and Aquatics Director roles with the Union County YMCA and Sonoma County Family YMCA, where she expanded programming and increased revenue. She holds a Bachelor's degree in Recreation from Bowling Green State University.

1. MOLLY C. FENBY
1081 Miami Drive ~ Marysville, Ohio 43040
614.517.6233 mcfenby@gmail.com
QUALIF ICA T IO NS
Dedicated leader experienced in full-cycle sales and customer service initiatives. Demonstrated ability to drive
revenue through the creation of solution-based programs catered to target market. Proven success effectively
addressing and evaluating customer issues to reach a mutually beneficial resolution. Strong leadership skills,
directing teams to ensure optimal performance in order to achieve company goals. Extensive experience
conceptualizing and implementing strategic programs while generating consistent annual growth exceeding set
targets. Skilled in building a professional network to grow brand awareness and expand sales opportunities.
 Customer Relations  Revenue Growth  Training & Development
 Strategic Sales  Productivity Improvement  Operational Oversight
 Program Management  Team Leadership  Contract Negotiation
P ROFES S IONA L EXP ERIE NC E
AQUATIC ADVENTURES OHIO, Hilliard, Ohio 2006 – Present
Director of Operations
 Leads a team of up to 50 comprised of front desk employees, swim instructors, lifeguards, and sales representatives.
 Ensures all aspects of customer service are efficiently and consistently executed, surpassing guest expectations across
main facility, warehouse,and satellite store operations.
 Trains team members to effectively communicate with customers and recommend programs based on guest needs.
Ke y Ac c o mp lish me n ts:
o Facilitated growth from approximately 75 members at initial company opening to exceed 800 in one year by
conducting market analyses and leveraging results to establish programs designed to fill gaps within the market.
o Averages membership ranging from approximately 1,500-1,800 annually through primarily word-of-mouth and
member retention as a result of fostering a customer-focused environment.
o Introduced a new revenue channel with the creation and launch of a merchandise and retail operation.
o Optimized productivity and efficiency by initiating organizational restructures to support company growth.
o Reduced inventory 10% with the elimination of low-sale items and the decrease in product volume.
o Surpassed profitability goals each year,consistently achieving 5% growth year-over-year by developing
relationships within the community to secure new contracts.
UNION COUNTY YMCA, Marysville, Ohio 2006
SONOMA COUNTY FAMILY YMCA, Santa Rosa, California 2004 – 2006
Aquatics Director
 Managed daily operation of aquatic facilities, overseeing programs for more than 2,500 participants annually, leading
a team of up to 40 staff,and verifying compliance with health department safety regulations.
 Expanded program offerings to increase organizational revenue and incentivize retention of current members.
 Maintained active involvement with the Physical Education and the Water Safety committees.
Ke y Ac c o mp lish me n ts:
o Increased the number of children enrolled in swimming lessons from 75 to nearly 200 within eight months by
restructuring existing programming to accommodate more participants.
o Grew membership and program involvement, resulting in significant revenue increases,through the creation of
new programs catered to meet needs of the community and target demographic.
o Served a key role in reducing drowning rates in Sonoma County by collaborating with local aquatics professionals
to develop and launch Vamos a Nadar,a free program designed to teach low-income children in the Hispanic
community how to swim and educate parents on water safety; grew program from 50 to over 300 kids.
BOOKHAM TECHNOLOGY, Santa Rosa, California 2003 – 2004
Supply Chain Assistant
EDUCAT ION
BOWLINGGREEN STATE UNIVERSITY, Bowling Green, Ohio
Bachelor of Science – Recreation, Concentration – Commercial Recreation & Tourism, 2002