Mobile must dos for great patient experience mobile healthcare health it saas mobile patient engagement

1. 10 Mobile
MUST DOs for
Great Patient
Experience

2. 10 Mobile MUST DOs for Great Patient Experience
A systematized patient-centric healthcare system
aptitudes great patient experience…and MOBILITY
is the facilitator for establishing this
seamless ecosystem.
Providers struggle to keep up with the
changes by implementing mobile apps.
Does it help?
NO!
Disparate apps would ease up few
processes here and there but would not
offer a holistic solution to address the
pain points of patients and providers.
Is there a way out?
A win-win situation for both patients and providers?
Yes – adopt enterprise mobility!
Here are 10 Tips to Get You Started.

3. 10 Mobile MUST DOs for Great Patient Experience
1 Streamline Patient Registration
Simplify the registration process for patients
with mobile devices
Enable bedside patient registration for critical
cases that need immediate treatment
Enable secure integration with patient
information (EHR, payers, family, etc.)
Subscribe patients to mHealth informatics
Automate appointment scheduling
Receive opt-in on mobile from patients for email,
SMS, direct mail or phone communication
from hospital
Did you know?
Total patient
registration
time for
diagnostics
is 15-17
minutes

4. 10 Mobile MUST DOs for Great Patient Experience
2 Leverage Mobile for Patient Education
Incorporate mobile devices such as iPads
to deliver educational videos to waiting
patients
Enable patient-specific and disease-specific
education for self-care
Enable social health informatics for patient
participation and peer interaction.
Facilitate data mining of mobile devices to reveal societal and lifestyle patterns
for research and root cause analysis of diseases
Transform waiting periods to educational opportunities
Doctor
Nationwide, patients spend an
average of 21 minutes as they wait
to see their docs, according to a
recent analysis of data from over
700,000 physicians' offices.

5. 10 Mobile MUST DOs for Great Patient Experience
3
Leverage EHR Integration for Accuracy and Transparency
Enable doctor’s access to complete EHR
history– allergies, hospitalizations, congenital issues,
treatments administered in the past, etc.
Enable physician’ collaboration with peers via mobile
dashboard
Add newly collected facts (symptoms) to EHR for
updated view
Minimize manual errors and promote patient
participation
Schedules
Consult
Reports
Consult History
Improve patient understanding and simplify next
steps with clear communication on secured email lab tests, lab location, referred doctor, etc.
According to the “Mobile Usage in the Medical Space” survey
conducted by AmericanEHR, physicians who have adopted an EHR
perform 11.2 activities per week on their smartphone.

6. 10 Mobile MUST DOs for Great Patient Experience
4 Add Value to Point of Care with Mobility Solutions
4
5
3
2
6
4
7
3
9
7
8
9
1
2010
2.8 billion
6
2
8
1
5
2015
Annual growth rate
9.9%
4.4 billion
Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technology
in 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percent
Improve patient understanding with visual mobile solutions on tablets for
specialists to explain physiological processes, tests, expected results,
error margin, etc.
Support quality patient care by enabling video collaboration between
physicians and specialists for consensus on diagnosis and treatment plan
Save doctors’ time by enabling text and voice entry to update EHR
Enable dieticians, nurses, and therapists to check orders, keep track of special
needs, and review test results on mobile during ward rounds

7. 10 Mobile MUST DOs for Great Patient Experience
5 Streamline Hospital Workflow
Automate appointment scheduling by integrating EHR with Hospital
Information System (HIS)
Reduce administrative workload and divert staff to patient care
Optimally leverage medical specialists’ time for greater coverage
of patients
Streamline hospital processes by enabling data transfer through simple
to use, single tap mobile solutions
Integrate siloed hospital departments for quality patient care and efficiency
across wards, front desk, nurses, doctors, and other approvers
Minimize resource wastage
A caregiver spends
58.4% of his/her
shift time in
58.4%
documentation
17.4%
24.2%
Miscellaneous
Delivering Patient Care

8. 10 Mobile MUST DOs for Great Patient Experience
6
Optimize Hospital Administration
Enable hospital staff to work on the go – doctors, nurses, clinicians, front
desk, ward staff, etc.
Speed up patient release processes by enabling quick approvals on mobile
dashboards
Enable instant alert mechanisms across departments during
emergencies
Enable 24x7 quality healthcare with mobile solutions that enable remote consultation and treatment in the absence of specialists
Ensure quick communication with Payer as required through mobile apps
Leverage mobile telemedicine solutions to reduce heavy film and print
development costs
According to the AHA, in 2011 approximately 5,754 registered hospitals existed
in the U.S., housing 942,000 hospital beds along with 36,915,331 admissions.
By 2020, a shortage of 91,500 physicians is expected in the U.S.
Here is why optimizing hospital administration is important!

9. 10 Mobile MUST DOs for Great Patient Experience
7
Ensure Timely Patient Communication & Understanding
Push billing and operative procedure cost
details to patients via mobile dashboards
at front desk
Ensure patient understanding by documenting
expected challenges, treatment risks, etc.
in secured emails and using medical mobile
solutions for demonstrations
Enable real time updation of EHR by doctors
as they meet patients on rounds
Implement mobile barcode methodology to
ensure accurate medication dosages to
patients in wards
Train and implement staff on risk assessment tools to verify patient's state and
chances of readmission
“An estimated 80% of serious medical errors
involve miscommunication between caregivers when
patients are transferred or handed off.”
Leah Binder
Leapfrog Group President and CEO

10. 10 Mobile MUST DOs for Great Patient Experience
8
Improve Operative Performance & Outreach
Extend the outreach of healthcare to remote and rural areas with
remote mobile healthcare solutions
Enable 24x7 effective healthcare through mobile solutions that enable
remote consultations and surgical assistance
Enable mobile video conferencing tools to support collaborative
diagnosis for accurate treatment
Support surgical training modules on tablets for surgeons to view and
participate in interactive medical procedures
Assist surgeons by displaying endoscopic camera views, echo images, etc., on
mobile devices
The U.S. market for advanced patient monitoring systems
25 --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------$20.9 billion
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2014
2015
2016
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15 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
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$8.9 billion
10 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2007
2008
2009
2010
2011
2012
$3.9 billion
05 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2013

11. 10 Mobile MUST DOs for Great Patient Experience
9
Reduce Patient Readmissions
Ensure patient understanding of
post-operative and post-release
instructions through secured email
to patient and nominated family
members
Empower patients with mobile
access to EHR
Enable mobile calendar for
patients to review appointments,
and automate appointment and
prescription reminders
Enable post-discharge video conference with doctor if needed
Support self-care by providing accredited health monitoring mobile
devices for patients to take home
Reduce patient readmission rate
75 percent of Medicare hospital readmissions (4.4 million patients)
may be preventable, suggesting potential savings of up to $12 billion
in annual Medicare spending.
Fact

12. 10 Mobile MUST DOs for Great Patient Experience
10
Patient Survey & Preventive Care
Engage patients on mobile survey solutions post
treatment or post release to get their feedback
Gather common family history on heart disease,
high blood pressure, diabetes, arthritis and certain
cancers, etc. and offer follow up treatment
reminders, nutritional services, exercise
information, etc. through mobile patient portals
Collect demographic data to address or drive awareness
of regional, ethnical or culture related medical issues
7 out of 10 deaths among Americans each year are from chronic diseases (such
as cancer and heart disease), and almost 1 out of every 2 adults has at least
one chronic illness, many of which are preventable.
Did you know?

13. 10 Mobile MUST DOs for Great Patient Experience
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