10 Mobile Must Dos For Great Patient Experience


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A systematized patient-centric healthcare system aptitudes great patient experience…and MOBILITY is the facilitator for establishing this seamless ecosystem.

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10 Mobile Must Dos For Great Patient Experience

  1. 1. 10 Mobile MUST DOs for Great Patient Experience
  2. 2. 10 Mobile MUST DOs for Great Patient Experience A systematized patient-centric healthcare system aptitudes great patient experience…and MOBILITY is the facilitator for establishing this seamless ecosystem. Disparate apps would ease up few processes here and there but would not offer a holistic solution to address the pain points of patients and providers. Is there a way out? A win-win situation for both patients and providers? Yes – adopt enterprise mobility! Here are 10 Tips to Get You Started. Providers struggle to keep up with the changes by implementing mobile apps. NO!Does it help?
  3. 3. Streamline Patient Registration1 Simplify the registration process for patients with mobile devices Enable bedside patient registration for critical cases that need immediate treatment Enable secure integration with patient information (EHR, payers, family, etc.) Subscribe patients to mHealth informatics Automate appointment scheduling Receive opt-in on mobile from patients for email, SMS, direct mail or phone communication from hospital 10 Mobile MUST DOs for Great Patient Experience Total patient registration time for diagnostics is 15-17 minutes Did you know?
  4. 4. Leverage Mobile for Patient Education2 Incorporate mobile devices such as iPads to deliver educational videos to waiting patients Enable patient-specific and disease-specific education for self-care Enable social health informatics for patient participation and peer interaction. Facilitate data mining of mobile devices to reveal societal and lifestyle patterns for research and root cause analysis of diseases 10 Mobile MUST DOs for Great Patient Experience Transform waiting periods to educational opportunities Nationwide, patients spend an average of 21 minutes as they wait to see their docs, according to a recent analysis of data from over 700,000 physicians' offices. Doctor
  5. 5. Leverage EHR Integration for Accuracy and Transparency3 Enable doctor’s access to complete EHR history– allergies, hospitalizations, congenital issues, treatments administered in the past, etc. Enable physician’ collaboration with peers via mobile dashboard Add newly collected facts (symptoms) to EHR for updated view Minimize manual errors and promote patient participation Improve patient understanding and simplify next steps with clear communication on secured email - lab tests, lab location, referred doctor, etc. Schedules Consult Reports Consult History 10 Mobile MUST DOs for Great Patient Experience According to the “Mobile Usage in the Medical Space” survey conducted by AmericanEHR, physicians who have adopted an EHR perform 11.2 activities per week on their smartphone.
  6. 6. Add Value to Point of Care with Mobility Solutions4 Improve patient understanding with visual mobile solutions on tablets for specialists to explain physiological processes, tests, expected results, error margin, etc. Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technology in 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percent Support quality patient care by enabling video collaboration between physicians and specialists for consensus on diagnosis and treatment plan Save doctors’ time by enabling text and voice entry to update EHR Enable dieticians, nurses, and therapists to check orders, keep track of special needs, and review test results on mobile during ward rounds Annual growth rate 9.9% 2010 1 2 3 4 5 2.8 billion 6 7 8 9 2015 1 2 3 4 5 4.4 billion 6 7 8 9 10 Mobile MUST DOs for Great Patient Experience
  7. 7. Streamline Hospital Workflow5 Automate appointment scheduling by integrating EHR with Hospital Information System (HIS) Reduce administrative workload and divert staff to patient care Optimally leverage medical specialists’ time for greater coverage of patients Streamline hospital processes by enabling data transfer through simple to use, single tap mobile solutions Integrate siloed hospital departments for quality patient care and efficiency across wards, front desk, nurses, doctors, and other approvers Minimize resource wastage 10 Mobile MUST DOs for Great Patient Experience 17.4% 24.2% 58.4% A caregiver spends 58.4% of his/her shift time in documentation Miscellaneous Delivering Patient Care
  8. 8. Optimize Hospital Administration6 Enable hospital staff to work on the go – doctors, nurses, clinicians, front desk, ward staff, etc. Speed up patient release processes by enabling quick approvals on mobile dashboards Enable instant alert mechanisms across departments during emergencies Enable 24x7 quality healthcare with mobile solutions that enable remote con- sultation and treatment in the absence of specialists Ensure quick communication with Payer as required through mobile apps Leverage mobile telemedicine solutions to reduce heavy film and print development costs Here is why optimizing hospital administration is important! According to the AHA, in 2011 approximately 5,754 registered hospitals existed in the U.S., housing 942,000 hospital beds along with 36,915,331 admissions. By 2020, a shortage of 91,500 physicians is expected in the U.S. 10 Mobile MUST DOs for Great Patient Experience
  9. 9. Ensure Timely Patient Communication & Understanding7 Push billing and operative procedure cost details to patients via mobile dashboards at front desk Ensure patient understanding by documenting expected challenges, treatment risks, etc. in secured emails and using medical mobile solutions for demonstrations Enable real time updation of EHR by doctors as they meet patients on rounds Implement mobile barcode methodology to ensure accurate medication dosages to patients in wards Train and implement staff on risk assessment tools to verify patient's state and chances of readmission 10 Mobile MUST DOs for Great Patient Experience “An estimated 80% of serious medical errors involve miscommunication between caregivers when patients are transferred or handed off.” Leah Binder Leapfrog Group President and CEO
  10. 10. Improve Operative Performance & Outreach8 Enable 24x7 effective healthcare through mobile solutions that enable remote consultations and surgical assistance Enable mobile video conferencing tools to support collaborative diagnosis for accurate treatment Extend the outreach of healthcare to remote and rural areas with remote mobile healthcare solutions Support surgical training modules on tablets for surgeons to view and participate in interactive medical procedures Assist surgeons by displaying endoscopic camera views, echo images, etc., on mobile devices 25 20 15 10 05 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------- ------------------- --------------------------- --------------------------------- ------------------------------------ --------------------------------------------------- ---------------------------------------------------------------- --------------------------------------------------------------------------- --------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------ $3.9 billion $8.9 billion $20.9 billion The U.S. market for advanced patient monitoring systems 10 Mobile MUST DOs for Great Patient Experience
  11. 11. Reduce Patient Readmissions9 Ensure patient understanding of post-operative and post-release instructions through secured email to patient and nominated family members Empower patients with mobile access to EHR Enable mobile calendar for patients to review appointments, and automate appointment and prescription reminders Enable post-discharge video conference with doctor if needed Support self-care by providing accredited health monitoring mobile devices for patients to take home Reduce patient readmission rate Fact 75 percent of Medicare hospital readmissions (4.4 million patients) may be preventable, suggesting potential savings of up to $12 billion in annual Medicare spending. 10 Mobile MUST DOs for Great Patient Experience
  12. 12. Patient Survey & Preventive Care10 Engage patients on mobile survey solutions post treatment or post release to get their feedback Gather common family history on heart disease, high blood pressure, diabetes, arthritis and certain cancers, etc. and offer follow up treatment reminders, nutritional services, exercise information, etc. through mobile patient portals Collect demographic data to address or drive awareness of regional, ethnical or culture related medical issues 10 Mobile MUST DOs for Great Patient Experience 7 out of 10 deaths among Americans each year are from chronic diseases (such as cancer and heart disease), and almost 1 out of every 2 adults has at least one chronic illness, many of which are preventable. Did you know?
  13. 13. Contact us Boston Technology 33 Boston Post Road West, STE 160 Marlborough MA-01752 USA sales:+1 781-583-1144 fax: +1 508-519-9180 email: info@boston-technology.com 10 Mobile MUST DOs for Great Patient Experience