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MOBILE MARKETING
OVERVIEW

LS

Thursday, December 19, 13
WHAT IS
MOBILE MARKETING?

Thursday, December 19, 13
“Marketing on or with a mobile device, such as
smartphone”
–Wikipedia

Thursday, December 19, 13
"The use of the mobile phone as media for
marketing communication" or "distribution
of any kind of promotional or advertising
messages to customer through wireless
networks"

Thursday, December 19, 13
WHY?
•

Anytime - Anywhere

•

Initiated by User

•

From Exposure to Involvement

•

Get in the Pocket

•

Perfect Tracking and Response Media

Thursday, December 19, 13
STATS & FACTS

Thursday, December 19, 13
INDONESIA MOBILE SUBSCRIBERS
237,556,363
Total Population

210,391,300
Mobile Subscribers

43%
URBAN

57%
RURAL

89%
MOBILE PENETRATION

source: Techinasia 2012
Thursday, December 19, 13
MOBILE PHONE TYPES OWNED

20%

6%

SMART PHONE

BASIC PHONE

74%
FEATURED PHONE
Redwing 2012
Thursday, December 19, 13
PROJECTION OF MOBILE PHONE OWNER

52%

2013
Thursday, December 19, 13

2017
GLOBAL MOBILE - DESKTOP INTERNET USER

2007
Thursday, December 19, 13

2009

2011

2013

2015
HOW?

Thursday, December 19, 13
SHORT MESSAGING SERVICE (SMS)
BECAME INCREASINGLY POPULAR IN THE EARLY 2000s in EUROPE AND SOME
PARTS OF ASIA WHEN BUSINESS STARTED TO COLLECT MOBILE PHONE
NUMBERS AND SEND OFF WANTED OR UNWANTED CONTENT.

Thursday, December 19, 13
MULTIMEDIA MESSAGING SERVICE
(MMS)

CAN CONTAIN A TIMED SLIDESHOW OF IMAGES, TEXT, AUDIO
AND VIDEO. BRANDS ARE ABLE TO BOTH SEND AND RECEIVE
RICH CONTENT TO MOBILE SUBSCRIBERS.

Thursday, December 19, 13
APP-BASED MARKETING
WITH THE INCREASINGLY WIDESPREAD USE OF SMARTPHONES, APP USAGE HAS
ALSO GREATLY INCREASED. THIS ALLOWS FOR DIRECT ENGAGEMENT, PAYMENT
AND TARGETED MARKETING.

Thursday, December 19, 13
IN-GAME MOBILE MARKETING
BRANDS ARE NOW DELIVERING PROMOTIONAL MESSAGES WITHIN MOBILE
GAMES OR SPONSORING ENTIRE GAMES TO DRIVE CONSUMER ENGAGEMENT.

Thursday, December 19, 13
MOBILE WEB MARKETING

ADVERTISING ON WEB PAGE SPECIFICALLY MEANT FOR ACCESS BY MOBILE
DEVICES. THE MMA PROVIDES A SET OF GUIDELINES AND STANDARDS FOR
RECOMMENDED FORMAT OF ADS, PRESENTATION AND METRICS USED IN
REPORTING.
GOOGLE, YAHOO AND ALL MAJOR MOBILE CONTENT PROVIDERS HAVE BEEN
SELLING ADVERTISING PLACEMENT ON THEIR PROPERTIES FOR YEARS ALREADY.
Thursday, December 19, 13
QUICK RESPONSE (QR) CODES
ALLOW A CUSTOMER TO VISIT A WEB PAGE ADDRESS BY SCANNING A 2D IMAGE
WITH THEIR PHONE’S CAMERA, INSTEAD OF MANUALLY ENTERING A URL.

Thursday, December 19, 13
LOCATION-BASED SERVICE (LBS)
OFFERED BY SOME CELL PHONE NETWORKS AS A WAY TO SEND CUSTOM
ADVERTISING AND OTHER INFORMATION TO CELL PHONE SUBSCRIBERS BASED ON
THEIR CURRENT LOCATION.
Thursday, December 19, 13
CASE STUDIES

Thursday, December 19, 13
CROCS: MOBILE COUPONS
OBJECTIVE:
TO PROVIDE CONSUMERS WITH, AND GET THEM TO
REDEEM, AN INSTANT SAVINGS COUPON FOR 15% OFF.

TARGET AUDIENCE:
CONSUMERS BETWEEN THE AGES OF 18 - 50.

TACTICS:
SIGNAGE WITH INSTRUCTIONS, THE STORE NUMBER
AND SHORT CODE WAS PLACED THROUGHOUT
CROCS RETAILS.

RESULTS:
CROCS RECEIVED 94,000 REQUESTS FOR COUPONS
DURING THE FIRST MONTH OF THE CAMPAIGN.

Thursday, December 19, 13
ADIDAS: RUN TRACKER
OBJECTIVE:
TO AMPLIFY ADIDAS SPONSORSHIP OF THE
LONDON MARATHON.

TACTICS:
CREATE MOBILE APP THAT COULD ENHANCE
RUNNING IN AND WATCHING THE EVENT. BY
USING TECHNOLOGIES USED FOR THE MARATHON
- RFID, TIMING MATS, OUTDOOR DIGITAL SITES COMBINE WITH SMS AND WAP.

RESULTS:
WITHOUT ANY PROMOTION, OVER 10% OF THE
COMPETITORS WERE TRACKED, THE APP USED BY
4,320 PEOPLE AND 107,241 PAGES SERVED.

Thursday, December 19, 13
LANCOME: PRODUCT LAUNCH
OBJECTIVE:
PROMOTE PRODUCT LAUNCH, DRIVE EFFECTIVE BRAND
RECALL, AND EVALUATE PERFORMANCE.

TACTICS:
CREATE AD UNIT OFFERING OPPORTUNITIES FOR DEEP
USER ENGAGEMENT AND TARGETED iOS AND ANDROID
SMARTPHONES AND TABLETS.
USED IN-APP ADVERTISING ACROSS GOOGLE’S NETWORK

RESULTS:
ON AVERAGE USERS SPENT OVER 11 SECONDS IN AD.
COST PER INTERACTION AMOUNTED TO $0.23
CAMPAIGN INTERACTION RATE MEASURED 1,44%
POST-CLICK ENGAGEMENT REACHED 13,94%

Thursday, December 19, 13
DAIRY QUEEN: COOL COUPONS
OBJECTIVE:
INTEGRATE A MMS SOLUTION TO COMPLIMENT
DAIRY QUEEN’S SMS COUPON CAMPAIGN.

TACTICS:
DESIGNED AND SENT FULL COLOR MMS COUPON
OFFERS WITH 2D BARCODES THAT HAD CAPABILITY
TO BE SCANNED, VALIDATED AND RECORDED VIA
POS SYSTEM.

RESULTS:
REDEMPTION RATES OF OVER 24%.
IMPLEMENTATION OF MMS REDUCE CONFUSION FOR
BOTH CHECKOUT EMPLOYEES AND CONSUMERS,
BECAUSE IT TRACKED IN THE POS SYSTEM.

Thursday, December 19, 13
THANK YOU

Thursday, December 19, 13

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Mobile Marketing Overview

  • 3. “Marketing on or with a mobile device, such as smartphone” –Wikipedia Thursday, December 19, 13
  • 4. "The use of the mobile phone as media for marketing communication" or "distribution of any kind of promotional or advertising messages to customer through wireless networks" Thursday, December 19, 13
  • 5. WHY? • Anytime - Anywhere • Initiated by User • From Exposure to Involvement • Get in the Pocket • Perfect Tracking and Response Media Thursday, December 19, 13
  • 6. STATS & FACTS Thursday, December 19, 13
  • 7. INDONESIA MOBILE SUBSCRIBERS 237,556,363 Total Population 210,391,300 Mobile Subscribers 43% URBAN 57% RURAL 89% MOBILE PENETRATION source: Techinasia 2012 Thursday, December 19, 13
  • 8. MOBILE PHONE TYPES OWNED 20% 6% SMART PHONE BASIC PHONE 74% FEATURED PHONE Redwing 2012 Thursday, December 19, 13
  • 9. PROJECTION OF MOBILE PHONE OWNER 52% 2013 Thursday, December 19, 13 2017
  • 10. GLOBAL MOBILE - DESKTOP INTERNET USER 2007 Thursday, December 19, 13 2009 2011 2013 2015
  • 12. SHORT MESSAGING SERVICE (SMS) BECAME INCREASINGLY POPULAR IN THE EARLY 2000s in EUROPE AND SOME PARTS OF ASIA WHEN BUSINESS STARTED TO COLLECT MOBILE PHONE NUMBERS AND SEND OFF WANTED OR UNWANTED CONTENT. Thursday, December 19, 13
  • 13. MULTIMEDIA MESSAGING SERVICE (MMS) CAN CONTAIN A TIMED SLIDESHOW OF IMAGES, TEXT, AUDIO AND VIDEO. BRANDS ARE ABLE TO BOTH SEND AND RECEIVE RICH CONTENT TO MOBILE SUBSCRIBERS. Thursday, December 19, 13
  • 14. APP-BASED MARKETING WITH THE INCREASINGLY WIDESPREAD USE OF SMARTPHONES, APP USAGE HAS ALSO GREATLY INCREASED. THIS ALLOWS FOR DIRECT ENGAGEMENT, PAYMENT AND TARGETED MARKETING. Thursday, December 19, 13
  • 15. IN-GAME MOBILE MARKETING BRANDS ARE NOW DELIVERING PROMOTIONAL MESSAGES WITHIN MOBILE GAMES OR SPONSORING ENTIRE GAMES TO DRIVE CONSUMER ENGAGEMENT. Thursday, December 19, 13
  • 16. MOBILE WEB MARKETING ADVERTISING ON WEB PAGE SPECIFICALLY MEANT FOR ACCESS BY MOBILE DEVICES. THE MMA PROVIDES A SET OF GUIDELINES AND STANDARDS FOR RECOMMENDED FORMAT OF ADS, PRESENTATION AND METRICS USED IN REPORTING. GOOGLE, YAHOO AND ALL MAJOR MOBILE CONTENT PROVIDERS HAVE BEEN SELLING ADVERTISING PLACEMENT ON THEIR PROPERTIES FOR YEARS ALREADY. Thursday, December 19, 13
  • 17. QUICK RESPONSE (QR) CODES ALLOW A CUSTOMER TO VISIT A WEB PAGE ADDRESS BY SCANNING A 2D IMAGE WITH THEIR PHONE’S CAMERA, INSTEAD OF MANUALLY ENTERING A URL. Thursday, December 19, 13
  • 18. LOCATION-BASED SERVICE (LBS) OFFERED BY SOME CELL PHONE NETWORKS AS A WAY TO SEND CUSTOM ADVERTISING AND OTHER INFORMATION TO CELL PHONE SUBSCRIBERS BASED ON THEIR CURRENT LOCATION. Thursday, December 19, 13
  • 20. CROCS: MOBILE COUPONS OBJECTIVE: TO PROVIDE CONSUMERS WITH, AND GET THEM TO REDEEM, AN INSTANT SAVINGS COUPON FOR 15% OFF. TARGET AUDIENCE: CONSUMERS BETWEEN THE AGES OF 18 - 50. TACTICS: SIGNAGE WITH INSTRUCTIONS, THE STORE NUMBER AND SHORT CODE WAS PLACED THROUGHOUT CROCS RETAILS. RESULTS: CROCS RECEIVED 94,000 REQUESTS FOR COUPONS DURING THE FIRST MONTH OF THE CAMPAIGN. Thursday, December 19, 13
  • 21. ADIDAS: RUN TRACKER OBJECTIVE: TO AMPLIFY ADIDAS SPONSORSHIP OF THE LONDON MARATHON. TACTICS: CREATE MOBILE APP THAT COULD ENHANCE RUNNING IN AND WATCHING THE EVENT. BY USING TECHNOLOGIES USED FOR THE MARATHON - RFID, TIMING MATS, OUTDOOR DIGITAL SITES COMBINE WITH SMS AND WAP. RESULTS: WITHOUT ANY PROMOTION, OVER 10% OF THE COMPETITORS WERE TRACKED, THE APP USED BY 4,320 PEOPLE AND 107,241 PAGES SERVED. Thursday, December 19, 13
  • 22. LANCOME: PRODUCT LAUNCH OBJECTIVE: PROMOTE PRODUCT LAUNCH, DRIVE EFFECTIVE BRAND RECALL, AND EVALUATE PERFORMANCE. TACTICS: CREATE AD UNIT OFFERING OPPORTUNITIES FOR DEEP USER ENGAGEMENT AND TARGETED iOS AND ANDROID SMARTPHONES AND TABLETS. USED IN-APP ADVERTISING ACROSS GOOGLE’S NETWORK RESULTS: ON AVERAGE USERS SPENT OVER 11 SECONDS IN AD. COST PER INTERACTION AMOUNTED TO $0.23 CAMPAIGN INTERACTION RATE MEASURED 1,44% POST-CLICK ENGAGEMENT REACHED 13,94% Thursday, December 19, 13
  • 23. DAIRY QUEEN: COOL COUPONS OBJECTIVE: INTEGRATE A MMS SOLUTION TO COMPLIMENT DAIRY QUEEN’S SMS COUPON CAMPAIGN. TACTICS: DESIGNED AND SENT FULL COLOR MMS COUPON OFFERS WITH 2D BARCODES THAT HAD CAPABILITY TO BE SCANNED, VALIDATED AND RECORDED VIA POS SYSTEM. RESULTS: REDEMPTION RATES OF OVER 24%. IMPLEMENTATION OF MMS REDUCE CONFUSION FOR BOTH CHECKOUT EMPLOYEES AND CONSUMERS, BECAUSE IT TRACKED IN THE POS SYSTEM. Thursday, December 19, 13