Mobile Ethnography: Research Entire Customer Journeys Across All Channels - Jakob Schneider & Marc Stickdorn, Experiencefellow

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DAY TWO – OCT 3rd 2015 at Global Service Design Conference NYC MORNING SESSIONS / / METHODS & TOOLS more info at: http://bit.ly/1M9h5k7

Marc Stickdorn | ExperienceFellow | @MrStickdorn
Jakob Schneider | ExperienceFellow | @jakoblies
Mobile Ethnography
ExperienceFellow:
a service design start-up
October 3rd, New York City

78.4 % ARE SATISFIED
WITH YOUR PRODUCT.
YEAH, NUMBERS.
NOW WHAT?
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

ASSUMPTION
BASED
RESEARCH
BASED
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

BASE YOUR
CUSTOMER
JOURNEY
ON F***ING
RESEARCH!Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

QUALITATIVE
 
QUANTITATIVE
 
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Big Data
Customer segmentation
A/B testing Heatmaps
Conversion analysis
Surveys Tracking
… AND MANY MORE
QUALITATIVE
 
QUANTITATIVE
 
… AND MANY MORE
Contextual interviews
Participant observation
Non-participant observation
Self-documentation
WorkalongCultural probes
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Big Data
Customer segmentation
A/B testing Heatmaps
Conversion analysis
Surveys Tracking
QUALITATIVE
 
QUANTITATIVE
 
Contextual interviews
Participant observation
Non-participant observation
Self-documentation
WorkalongCultural probes
Mobile EthnographyWELCOME THE
NEW CREW MEMBER
since 2008
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

SELF-CONDUCTED
DESIGN RESARCH
Mobile Ethnography
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Free smartphone app for participants
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Real-time Visualization as journey map
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Advanced filtering techniques
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Location-based visualization with clustering
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

High-resolution PDF export for large format prints
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

www.experiencefellow.com
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Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

SERVICE DESIGN
START-UPS
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

LEAN UX
LEAN STARTUP
DESIGN THINKING
SERVICE DESIGN
AGILE DEVELOPMENT
… AND MANY MORE
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

ITERATIVE PROCESSLEANUX
LEANSTARTUP
DESIGNTHINKING
SERVICEDESIGN
AGILEDEVELOPMENT
IT’S ALL ABOUT THE
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

VISUALIZE
CUSTOMER
EXPERIENCE
RESEARCH
CUSTOMER
EXPERIENCE
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

WE USE SERVICE DESIGN
TO BUILD
SERVICE DESIGN TOOLS
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

WE USE SERVICE DESIGN
TO BUILD
SERVICE DESIGN TOOLS
SINCE 2008, OH YEAH.
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

AND THIS
WORKS
AWESEOME!SOMETIMES.
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

PRACTICING SERVICE DESIGN
HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

PRACTICING SERVICE DESIGN
HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP
#WIN#FAIL
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

PRACTICING SERVICE DESIGN
Development 12 hours
Testing 20 hours
Discussion 26 hours
Insights 04
Iterations 02
Development 20 mins
Testing 20 mins
Discussion 02 hours
Insights 31
Iterations 27
HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Photo Credit: Shutterstock / CTR Photos
WISELY
THE FORCE
YOU MUST USE.
PRACTICING SERVICE DESIGN
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Troll face from Whynne via Reddit
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

#TROLL
IF WE ALL KNOW HOW TO
DESIGN KICK-ASS SERVICES …
WHY DON’T WE SEE MORE
START-UPS EVOLVING FROM
THE SERVICE DESIGN
COMMUNITY?
Troll face from Whynne via Reddit
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

Marc Stickdorn
Jakob Schneider
@MrStickdorn
@jakobliesTHANK YOU!
OUT 2016
Marc Stickdorn
Markus Edgar Hormeß
Adam Lawrence
Jakob Schneider
Marc Stickdorn
Markus Edgar Hormeß
Adam Lawrence
Jakob Schneider
Mobile Ethnography
@jakobliesExperienceFellow:a service design start-up @MrStickdorn

These slides are adapted from a talk I gave at the Welsh Government's Marketing Awards for the LAM sector, in 2017. It offers a primer on UX - User Experience - and how ethnography and design might be used in the library, archive and museum worlds to better understand our users. All good marketing starts with audience insight. The presentation covers the following: 1) An introduction to UX 2) Ethnography, with definitions and examples of 7 ethnographic techniques 3) User-centred design and Design Thinking 4) Examples of UX-led changes made at institutions in the UK and Scandinavia 5) Next Steps - if you'd like to try out UX at your own organisation

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How people use the web has changed. Consumers are demanding more from their online interaction with brands. They expect only specific and personally relevant messaging before they are inclined to take the actions that you are influencing them towards. In this talk, Ned will share observations on the changing nature of how personalisation is being used across the web. He’ll provide insight and actionable takeaways from his work to help fuel your conversion efforts and better optimise your digital activities., challenging some ideals and hopefully prompting greater use of personalisation in your marketing.

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一模一样【q/微:1954292140】【(毕业证)长崎大学毕业证成绩单Offer】【q/微:1954292140】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【q/微:1954292140】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【q/微:1954292140】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...

Mansi Shah

Connect Conference 2022: Passive House - Economic and Environmental Solution...

TE Studio

Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis. - The Built Environment - Let's imagine the perfect building - The Passive House standard - Why Passive House targets - Clean Energy Plans?! - How does Passive House compare and fit in? - The business case for Passive House real estate - Tools to quantify the value of Passive House - What can I do? - Resources

一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理

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UW毕业证学历书【微信95270640】做UW文凭、办UW文凭、买UW文凭Q微信95270640买办国外文凭UW毕业证买学历咨询/代办美国毕业证成绩单文凭、办澳洲文凭毕业证、办加拿大大学毕业证文凭英国毕业证学历认证-毕业证文凭成绩单、假文凭假毕业证假学历书制作仿制、改成绩、教育部学历学位认证、毕业证、成绩单、文凭、UW学历文凭、UW假学位证书、毕业证文凭、、文凭毕业证、毕业证认证、留服认证、使馆认证、使馆证明、使馆留学回国人员证明、留学生认证、学历认证、文凭认证、学位认证 (诚招代理)办理国外高校毕业证成绩单文凭学位证,真实使馆公证（留学回国人员证明）真实留信网认证国外学历学位认证雅思代考国外学校代申请名校保录开请假条改GPA改成绩ID卡 1.高仿业务:【本科硕士】毕业证,成绩单（GPA修改）,学历认证（教育部认证）,大学Offer,,ID,留信认证,使馆认证,雅思,语言证书等高仿类证书； 2.认证服务: 学历认证（教育部认证）,大使馆认证（回国人员证明）,留信认证（可查有编号证书）,大学保录取,雅思保分成绩单。 3.技术服务：钢印水印烫金激光防伪凹凸版设计印刷激凸温感光标底纹镭射速度快。办理西雅图华盛顿大学西雅图华盛顿大学毕业证假文凭流程： 1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）； 2开始安排制作毕业证成绩单电子图； 3毕业证成绩单电子版做好以后发送给您确认； 4毕业证成绩单电子版您确认信息无误之后安排制作成品； 5成品做好拍照或者视频给您确认； 6快递给客户（国内顺丰国外DHLUPS等快读邮寄） -办理真实使馆公证（即留学回国人员证明） -办理各国各大学文凭（世界名校一对一专业服务,可全程监控跟踪进度） -全套服务：毕业证成绩单真实使馆公证真实教育部认证。让您回国发展信心十足！（详情请加一下文凭顾问+微信:95270640）欢迎咨询！实伙伴平时山娃上学阿黑也摇头晃脑地跟去暑假用不着上学阿黑更是天天围着山娃转山娃上山除了察看埋下的野兽铁夹子看护早上逐上山的大黄牛外也觅着采草药摘红菇积攒起来拿到镇上卖山娃知道母亲身体不好家里盖新房也欠了不少钱总想趁假期赚点钱在校寄宿时用不着老向爷爷奶奶要盛夏的乡村仍旧清凉清清爽爽的山娃也过得自由自在不知为啥山娃总情不自禁地思念起城里的父亲每年暑假瞅见远乡近邻的小伙伴都争先恐后地往城里跑山娃就更思片

Top Israeli Products and Brands - Plan it israel.pdf

PlanitIsrael

一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理

n0tivyq

原件一模一样【微信：6496090 】【(Glasgow毕业证书)格拉斯哥大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理

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原件一模一样【微信：6496090 】【(LSE毕业证书)伦敦政治经济学院毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

LORRAINE ANDREI_LEQUIGAN_HOW TO USE TRELLO

lorraineandreiamcidl

一比一原版(Bolton毕业证书)博尔顿大学毕业证成绩单如何办理

h7j5io0

原件一模一样【微信：6496090 】【(Bolton毕业证书)博尔顿大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

Moldes de letra 3D Alfabeto completo esp

Hess9

Research 20 slides Amelia gavryliuks.pdf

ameli25062005

一比一原版(NCL毕业证书)纽卡斯尔大学毕业证成绩单如何办理

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学校原件一模一样【微信：6496090 】【(NCL毕业证书)纽卡斯尔大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理(NCL毕业证书)纽卡斯尔大学毕业证【微信：6496090 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理(NCL毕业证书)纽卡斯尔大学毕业证【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理(NCL毕业证书)纽卡斯尔大学毕业证【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理(NCL毕业证书)纽卡斯尔大学毕业证【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

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Design Thinking Design thinking Design thinking

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browser_id=0805f5bf-ce9a-4428-95d6-d033e2e99357; country_code=HK; osano_consentmanager_uuid=e15f0d2d-abea-4bd1-8577-fd4496790f18; osano_consentmanager=jLf5tMmyGrJqqkCKKefFwIVpDtiqgmGXw27g5gYdfQpk4hOXYBfZCKCzPBWYdK8w1lcTqLap8QS67svOUbat03XkUWKpqKEsLCK3mjSUmA3OnMuRFuNcW9HVt3YeaJgOUXcJUn5WeIq8q9VtmrJKMuvXgOOyCNgJWMAZwoEMWDFkG3j7qcUcs1NPsqtUuw0j0wfj8i4zlaJfa3IvQPG_D4D260JFXkQhYznGXb5sE5mPs-APZIQtxPHmFwkJdDYoBoMM5i6BZTOE3CooiHLlsht3rOOPQg88XYMzui4zjk9McsqToNHwDRV6b9Kej7cm8wKYlnWd2VvhLptTLhhm5ZKtGgKGzvw1_typZRzwu9MKcBj0yTeYwGRJRAKuVn47zkhpHSgnz6D1l16vepyuyiQ8MPZIOh8c_uGbHMcyoaVTDaayQ8U8px9wRqFxUSyZEpQTa_fi5T-6Uz_R67Brn2PS-d4tvXLr66ldhAZ1Jf__4OIznZdrqvDR_Z2ebTeVTu5ATJ1DvLZ4i1BLFhcurWlu5l8T0-Jhw6DJ34hHUusbWzObZ3YFnj__0ei7tWJgFrkFO9CJagQ3viMmBxQ7AkTVJEHyjWU9; _fs_sample_user=false; _cookie_id=0a94bc58797e85f5de6c93345f64781e; __utma=186399478.1905777825.1717386827.1717386827.1717386827.1; __utmc=186399478; __utmz=186399478.1717386827.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); logged_in=MjUwNTA4MTg3--b7017508f246f17817fd3e608989a3ea5afca79b; _uv_id=30907880; __utmv=186399478.|1=member_type=FREE=1; __utmt=1; split=%7B%22connatix_player%22%3A%22control%22%7D; _li_dcdm_c=.slideshare.net; _lc2_fpi=064716c27ff8--01hze4afgcx42z2sfzncwg116f; _lc2_fpi_meta=%7B%22w%22%3A1717387476492%7D; cookie=579db3e3-4e1c-4ac9-a9db-002f2d678eef; cookie_cst=zix7LPQsHA%3D%3D; _lr_retry_request=true; _lr_env_src_ats=false; ccuid=70541430-c837-48de-9b38-b4f3df46fe15; ccsid=a9cca90f-eb12-4a61-b312-3155fe2cedc9; pbjs_fabrickId_cst=VyxHLMwsHQ%3D%3D; __qca=P0-718305261-1717387477147; _au_1d=AU1D-0100-001717387478-RZGCHPIP-HI28; cnx_userId=1a25f8b38d594f66bdfcd9b623574d7e; __gads=ID=b0c257cd8837a2d5:T=1717387477:RT=1717387477:S=ALNI_MZemOB79GYzmJy3MDitud8C8ts5nA; __gpi=UID=00000e3fd92e5908:T=1717387477:RT=1717387477:S=ALNI_MZR3uQlHjpZGt6pPAiR8bAmgQiNMw; __eoi=ID=120019e4653fcac0:T=1717387477:RT=1717387477:S=AA-Afja3ZyvegUx9PpJpyU3JRtKG; _ga=GA1.2.1905777825.1717386827; _gid=GA1.2.1124439812.1717387480; pbjs_fabrickId=%7B%22fabrickId%22%3A%22E1%3AZZkbPxuXzPC-yttqf7OyQwqyZ4d59gxkbK9Q9mAMU6KKtKk-zyILipMXIxtHYjde-k20DDHHi6M_4jJU4r9LAuwgRg_9_51CF7Sii2B_ST0%22%7D; flash=BAh7DEkiDHN1Y2Nlc3MGOgZFRjBJIgtub3RpY2UGOwBGMEkiDHdhcm5pbmcGOwBGMEkiDG1lc3NhZ2UGOwBGMEkiCmVycm9yBjsARjBJIg5wZXJtYW5lbnQGOwBGMEkiEW1vZGFsX25vdGljZQY7AEYw--f6b5339a8f734d46392574bf61fd69c472ec51d6; __utmb=186399478.31.7.1717387752666; _dd_s=rum=0&expire=1717388665794

一比一原版(Bristol毕业证书)布里斯托大学毕业证成绩单如何办理

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原件一模一样【微信：6496090 】【(Bristol毕业证书)布里斯托大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理

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学校原件一模一样【微信：6496090 】【(CITY毕业证书)谢菲尔德哈勒姆大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理(CITY毕业证书)谢菲尔德哈勒姆大学毕业证【微信：6496090 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理(CITY毕业证书)谢菲尔德哈勒姆大学毕业证【微信：6496090 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理(CITY毕业证书)谢菲尔德哈勒姆大学毕业证【微信：6496090 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理(CITY毕业证书)谢菲尔德哈勒姆大学毕业证【微信：6496090 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

一比一原版(UAL毕业证书)伦敦艺术大学毕业证成绩单如何办理

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原件一模一样【微信：6496090 】【(UAL毕业证书)伦敦艺术大学毕业证成绩单】【微信：6496090 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微6496090 【主营项目】一.毕业证【q微6496090】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微6496090】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

PDF SubmissionDigital Marketing Institute in Noida

PoojaSaini954651

https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast [3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.

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Mobile Ethnography: Research Entire Customer Journeys Across All Channels - Jakob Schneider & Marc Stickdorn, Experiencefellow

1. Marc Stickdorn | ExperienceFellow | @MrStickdorn Jakob Schneider | ExperienceFellow | @jakoblies Mobile Ethnography ExperienceFellow: a service design start-up October 3rd, New York City

2. 78.4 % ARE SATISFIED WITH YOUR PRODUCT. YEAH, NUMBERS. NOW WHAT? Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

3. Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

4. ASSUMPTION BASED RESEARCH BASED Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

5. BASE YOUR CUSTOMER JOURNEY ON F***ING RESEARCH!Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

6. QUALITATIVE   QUANTITATIVE   Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

7. Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking … AND MANY MORE QUALITATIVE   QUANTITATIVE   … AND MANY MORE Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

8. Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking QUALITATIVE   QUANTITATIVE   Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes Mobile EthnographyWELCOME THE NEW CREW MEMBER since 2008 Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

9. SELF-CONDUCTED DESIGN RESARCH Mobile Ethnography Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

10. Free smartphone app for participants Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

11. Real-time Visualization as journey map Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

12. Advanced filtering techniques Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

13. Advanced filtering techniques Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

14. Location-based visualization with clustering Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

15. Location-based visualization with clustering Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

16. High-resolution PDF export for large format prints Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

17. www.experiencefellow.com DISCOUNT VOUCHER 150 EURO VALUE CODE SDGC2015 VALID UNTIL 31 December 2015 Just sign up on our website and use this code. Vouchers can only be used once. Please see our website for terms and conditions. JOHN, IT IS UN-BE-LIE-VABLE! IF YOU CALL RIGHT NOW, YOU GET THIS VOUCHER FOR FREE! COMMERCIAL PRESENTATION MODE ON COMMERCIAL PRESENTATION MODE OFF Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

18. SERVICE DESIGN START-UPS Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

19. LEAN UX LEAN STARTUP DESIGN THINKING SERVICE DESIGN AGILE DEVELOPMENT … AND MANY MORE Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

20. ITERATIVE PROCESSLEANUX LEANSTARTUP DESIGNTHINKING SERVICEDESIGN AGILEDEVELOPMENT IT’S ALL ABOUT THE Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

21. VISUALIZE CUSTOMER EXPERIENCE RESEARCH CUSTOMER EXPERIENCE Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

22. WE USE SERVICE DESIGN TO BUILD SERVICE DESIGN TOOLS Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

23. WE USE SERVICE DESIGN TO BUILD SERVICE DESIGN TOOLS SINCE 2008, OH YEAH. Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

24. AND THIS WORKS AWESEOME!SOMETIMES. Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

25. PRACTICING SERVICE DESIGN HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

26. PRACTICING SERVICE DESIGN HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP #WIN#FAIL Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

27. PRACTICING SERVICE DESIGN Development 12 hours Testing 20 hours Discussion 26 hours Insights 04 Iterations 02 Development 20 mins Testing 20 mins Discussion 02 hours Insights 31 Iterations 27 HIGH FIDELITY MOCKUP LOW FIDELITY MOCKUP Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

28. Photo Credit: Shutterstock / CTR Photos WISELY THE FORCE YOU MUST USE. PRACTICING SERVICE DESIGN Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

29. Troll face from Whynne via Reddit Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

30. #TROLL IF WE ALL KNOW HOW TO DESIGN KICK-ASS SERVICES … WHY DON’T WE SEE MORE START-UPS EVOLVING FROM THE SERVICE DESIGN COMMUNITY? Troll face from Whynne via Reddit Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

31. Marc Stickdorn Jakob Schneider @MrStickdorn @jakobliesTHANK YOU! OUT 2016 Marc Stickdorn Markus Edgar Hormeß Adam Lawrence Jakob Schneider Marc Stickdorn Markus Edgar Hormeß Adam Lawrence Jakob Schneider Mobile Ethnography @jakobliesExperienceFellow:a service design start-up @MrStickdorn

Mobile Ethnography: Research Entire Customer Journeys Across All Channels - Jakob Schneider & Marc Stickdorn, Experiencefellow

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Mobile Ethnography: Research Entire Customer Journeys Across All Channels - Jakob Schneider & Marc Stickdorn, Experiencefellow