Zoe Charlesworth talked about Mitigating the Impact of Welfare Reform at HouseMark Scotland's Welfare Reform event in Edinburgh recently. Together with our client, Your Homes Newcastle, Zoe gave practical examples of how housing associations we work with are supporting their low income households as the welfare reform programme continues to roll out. Her presentation was structured around 3 central themes, namely who organisations should target, what support is needed and how support is delivered. Zoe said "It was evident from the discussions around the table that monthly income issues are a big concern for housing associations. The new Universal Credit monthly income calendar function in our Benefit and Budgeting Calculator, an idea suggested by one of our housing association clients, received high praise." For more details contact Zoe Charlesworth zoe@policyinpractice.co.uk +44 (0) 330 088 9242