Shushanth Miranda is seeking a customer service role where he can improve his skills and help the company grow. He has over 5 years of experience in customer service roles for construction and insurance companies in India. He is energetic, hardworking, and able to work well under pressure to meet deadlines. He has a diploma in electrical engineering and speaks English, Hindi, Kannada, and Konkani fluently.

1. CURRICULUM VITAE
Shushanth Miranda
Arabilla Building,
Abu Hail
Dubai
mirandashushanth@gmail.com
Phone: 00971-526675063
OBJECTIVE
Prudent and determined customer services professional, excelling in customer guidance,
query response, complaint processing and clientele enhancement. Offering profound ability to
create a positive impression before customers in order to build and retain customer base. To
work for a company which provides me opportunity to improve my skills and also grow
along with the objective of the company.
PERSONAL PROFILE
I am an energetic, hardworking and a go getter person, being well used to work under
pressure and meeting deadlines, very cooperative and get along at all levels. Possess very good
health and positive mental attitude with productive thinking.
SUMMARY OF EXPERIENCE
Three years of experience in Customer Care service for a construction company and Insurance
company and one year as Librarian for a college in India
WORK EXPERIENCE
VIshwas Bawa Builders. Customer Service Executive
June 2014 — May 2015
Performed general office duties and administrative tasks
Prepare the information report of projects.
Handle customer queries, requirements
Managed the internal and external mail functions
LIC of INDIA. Customer Service Agent
August 2012 — May 2014
Administer the financial transactions.
Collect information and requirements of customers
Managing collection of policy payment and collection of
benefit
Pushpashrama College of Philosophy Librarian
Preparing library data
Managing the requirement of books by students
Categorizing, updating.
June 2011 — March 2012

2. CURRICULUM VITAE
 Master Diploma in Electrical and Electrical Engineering
 Certificate in Pre - Philosophy
EDUCATION
 DCA
Indian Institute of Computer and Technology
 Passed the Diploma in Computer
Application with A grade.
June 2010 — may 2011
 MEE Indian Technical Institute
 Obtained the diploma in Electrical and
Electronic Engineering certificate with 95%
June 2014 — May 2015
 Pre University Govt. Pre- University College, Koteshwar June 2005 — May 2007
June 2003 — May 2004 Matriculation Holy Rosary High School
CERTIFICATION
 Fundamentals in Computer, NIIT Moodbdiri, 2003
 Orientation course, Carmelite seminary Goa, 2004-2005
 Pre-Philosophy course, Carmelite seminary, Goa, 2008-2009
LANGUAGES
 English - Fluent in Reading, speaking and writting
 Hindi - Fluent Reading, speaking and writting
 Kannda - Fluent Reading, speaking and writting
 Konkani- Fluent Reading, speaking and writting
2
QUALIFICATIONS
 Diploma in Computer Application (DCA)
 Certificate in Financial Accounting
GENERAL
 Knowledge of HTML and internet
 Electrician, plumbing skills

3. CURRICULUM VITAE
PERSONAL DETAILS
Date of Birth : 23rd
January 1989
Nationality : Indian
Marital Status : Single
Height/Weight : (5.9 inch) / 80 k.gs
Address : Mountain View
Shirthady post, Mangalore
Karnataka, India
Pin – 574236
Passport Number : K1726289
Visa Status : Long Term Vist Visa
Permit No. : 77126803/2015/201
Expiry :25/10/2015
CONTACT DETAILS
Address
Arabilla Building
Flat no. 125
Abuhail
Deira, Dubai
Telephone No. +971 526675063
E-mail Address mirandashushanth@gmail.com
3
INTERESTS
 Music, Reading, Cricket, Badminton. Playing musical instruments
REFERENCES
Mr. Pius D’souza
Revenue Manager
Ramada JBR
Dubai
+971 529213266
Mr. Roshan Miranda
Supervisor
Robertos Club LLC
Dubai
+971 526325008
REFERENCESREFERENCES