The UK National Health Service has a poor record of eliminating missed appointments. The solution can be addressed with mobile telephone validation and SMS messaging.

1. Missed Appointments
MOBILE TELEPHONE VALIDATION

2. “Did Not
Attends”
Costing
£162m
per year
>19 million missed GP & outpatient appointments

3. Pro-active initiative, but how successful?
Realistic onus on individual to keep
Health Centre informed of changes?
Opt-in got, but is there a much quicker,
comprehensive and accurate way?

4. ACTION PLAN
1. Validate accuracy of existing mobile telephone records
2. Enhance all non-mobile present patient records with
3rd Party permissioned numbers
3. SMS permission to use mobile for appointment
confirmation

5. valTEL

6. result codes
we return one of five validation results
ACTIVE
UNKNOWN
ABSENT
INACTIVE
INVALID
number verified as available
number verified as unavailable
incorrect syntax or number format
number verified but not currently available
(non-permanent error: phone off or out of range)
result is not available
(due to other circumstance: network failure or timeout)

8. 50% records with mobile?
1 in 10 Did Not Attends
75% records with mobile
1 in 20 Did Not Attends?
The case for enhancement

9. addTEL
Replace non-validated or missing numbers
Millions of 3rd party sourced data ready for append – which
can be used to prompt opt-in via SMS
Pro-actively reduce missed appointment costs associated
with inaccurate telephone numbers

10. For more help Graham Arrowsmith
Senior Consultant
Data Central (UK) Limited
E: graham.arrowsmith@datacentral.co.uk
T: 07914 824 678