This document provides information about the various ways Kaiser Permanente members can access healthcare services and information. It describes options for using the mobile app, website, email, online visits, refilling prescriptions, scheduling appointments, finding locations for urgent care or CareClinics, and getting 24/7 advice from consulting nurses. The overall message is that Kaiser Permanente offers a coordinated system to help members get their health needs met conveniently through multiple channels.

1. All of your health care needs coordinated and connected
© 2017 Kaiser Foundation Health Plan of Washington© 2017 Kaiser Foundation Health Plan of Washington

3. Mobile app
kp.org/wa/mobile
Use our mobile app for
care services on the go.

4. kp.org/wa
Information at your fingertips. Register for an account.
See your online medical record
Review your immunization history
Check your lab & test results

6. Refill your prescriptions
Schedule appointments
View your coverage documents
kp.org/wa
Experience convenience. Register for an account.

8. kp.org/wa
Get care your way. Register for an account.
Email your health care team
Have an online visit

9. Refills by mail
Online at kp.org/wa/pharmacy
Via our mobile app
By phone at 1-800-245-RXRX
In 5 to 7 business days

11. Visit one of our five urgent care locations for medical
issues that need attention now and aren’t emergencies.
Need urgent medical help?
kp.org/wa/locations

13. Get quick care
for minor
medical needs
care-clinic.org
Walk in to a CareClinic at
select Bartell Drugs.

14. Dial our 24/7 Consulting Nurse Service for trusted
health advice — day or night.
Round-the-clock advice
1-800-297-6877