This document is a resume for Minesh Shah, who has over 10 years of experience in corporate wellbeing management roles at Nuffield Health facilities. It outlines his professional experience managing fitness and medical centers, teams, budgets, and programs. It also lists his skills, attributes, qualifications, and interests. References are available upon request.

1. MineshShah
M: +44 (0) 7877 463 251
E: mishah29@gmail.com
DOB: 11th May 1981
Full cleanUK drivinglicense
PROFILE
I’m an experienced Corporate WellbeingManagement professional with over 10 years’ experience working in prestigious
corporate facilities atNuffield Health. I have the ability to work within a pressurised environment and am solution orientated.
I have strong leadership qualities managinghigh performingteams, and can engage with Senior members of the department
positively influencing decision making.
KEY SKILLS
Extremely organised with excellent time
management skills
Strong attention to detail
Ability to identify and resolveproblems
Effective negotiation and communication
Experienced in managingcomplex team relation
issues
Lead by example at all times
Experience in recruitment
Effective in delivering tailored trainingand development programmes
Responsibleand accountable
Forward planningand projectmanagement
Strong numeracy and literacy
Issueclear instructions with defined objectives
Financial Planningand Management
ATTRIBUTES
Reliable,motivated and hard working
Fully committed and servicedriven
Excellent customer serviceskills
Over 10 years’health industry experience
Efficient with excellent punctuation and attendance
Keeps calmunder pressure
Smart appearance
Reliable,motivated and hard working
Proactive
PROFESSIONAL EXPERIENCE
Nuffield Health,Allen&OveryLLP
AssistantProgrammeDirector
2011 – To date
Key responsibilities:
- Formulatingthe annual operational budgetfor fitness and medical centre
- Manage sub-tenant fee payingmemberships, responsiblefor achievingchallengingKPI’s
- Assistthe Programme Director in completing the annual Nuffield and Centres’ budgets, Monthly and Quarterly reports,
Invoicing,PurchaseOrders,Debt Management, Monthly Scorecard review and Financial reconciliation through managing
the various lines within thebudget
- Completing Monthly Reports for Nuffield Central Office, including,Data Collection, Health & Safety and Timesheets
- Management of the Fitness & Studio (including freelance),ClientServices & Medical (Physiology,Dental,Nutrition &
Therapy) Teams, aidingpersonal development within all aspects of their roles,as well as overseeing and assistingin their
tasks and projects and day-to-day job description
- FormulatingPersonal Development Plans for team members, and carryingoutall individual and team training.Held
regular weekly/monthly meetings on an individual (ISM’s) and team basis,updatingall currentissues within theCentre,

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and conducting analysisof performance in accordancewith Customer Journey and Job Description.Responsiblefor
appraisingall members of the Fitness & WellbeingTeam every 6 - 12 months, with assistancefromProgramme Director
- IOSH qualified responsiblefor ensuringthe complete Health & Safety and operational requirements of the Centre are fully
met, through centre auditing,communicatingdaily and weekly with the Facilities and CleaningManager’s,outliningany
issues arisingand action/manageaccordingly
- Bi-weekly clientmeetings with A&O Head of Hospitality Services and Senior Rewards Manager to discussoperationa l
issues,and quarterly meetings with key A&O and Nuffield stakeholders
- Fully trained in the use of Club Centric membership, Front Desk & Booking Portal management systems to produce all
financial and membership data for reporting purposes,centre member management and group activity schedule
administration
- Assistin developinga systematic and effective way to train new staff to the Centre, carryingoutall initial trainingand
monthly/annual reviews
- On-sitechampion for ‘Service As It Should Be’ staff trainingprogramme, proactively assessingand improvingthehigh
quality of serviceto all members through the six key servicestandards
Key Achievements:
- Highest sub-tenant membership revenues in 9-year history of the Centre in 2015
- Project Manager for full cardio-vascular fitnessequipment replacement in 2014 and Free Weights extension in 2015
- Successful pilotof new Qinec medical bookings application in 2015
- Formulated and delivered new Personnel Files and an enhanced Performance Excellence Framework for the Health &
WellbeingTeam in 2013/14
- Development and restructure of the Fitness & Wellbeing Team to create a Senior Wellbeing Advisor role in 2012 and a
Fitness Manager rolein 2014
- Medical Fitness Association Accreditation,international recognition for medically integrated fitness facilitiesin 2012
- “Corporate On-siteClinic of the Year 2012” at the Nuffield Awards Ceremony
- Co-ordinated the delivery of the annual Flu Vaccination programmeboth to London and Belfastoffices in 2012
- Produced new NOP’s & EAP’s for the sitein 2012/13
NuffieldHealth, MorganStanley
ProgrammeManager
2009 – 2011
Key responsibilities
- Management of the ExerciseSpecialist& Clients Services Teams,and Studio & Events Manager, aidingpersonal
development within all aspects of their roles,as well overseeing and assistingwith their delegated tasks/projects
- FormulatingPersonal Development Plans for team members, and carryingoutall individual and team training.Held
regular weekly meetings on an individual (ISM’s) and team basis,updatingall currentissueswithin the Centre, and
conductinganalysis of performancein accordancewith Customer Journey and Job Description.Responsiblefor appraising
all members of the ExerciseSpecialistTeamevery 6 - 12 months, with assistancefromProgramme Director
- Completing the Centre’s Monthly Financial report(includingtrackingof the club’s budget, P&L and achievingEBITDA),
Invoicing,PurchaseOrders,Debt Management and Financial reconciliation
- Ensuringthe Health & Safety and operational requirements of the Centre are met, through centre auditing,
communicatingdaily and weekly with the Facility and CleaningManagers’outliningany issues arisingand action/manage
accordingly
- Completing Monthly Reports for Nuffield Central Office, includingHealth & Safety, Personnel Timesheets, Data Collection
Stats, and MassageTherapy stats and invoices
- Fully trained in the use of Club Centric membership management system to produce all financial and membership data for
reporting purposes
- Assistin developinga systematic and effective way to train new staff, and mobiles,to the Fitness Centre, carryingout all
initial trainingand monthly reviews
- Manage the ExerciseSpecialistTeam’s shifts and schedules,includingsickness,absenceand holidays
- Management of the retail offeringwithin the Centre, managing stock control on a weekly basis and purchasingas and
when required
Key Achievements:

3. Minesh Shah • m: 07970 823 147 Page 3
- PositiveEBITDA at Bank Street over 2010-11;above budget new joiners month-on-month
- Seamless transition into management of the Bank Street site in 2010, including overseeing the development of the new
functional trainingarea introduced to the exerciseequipment offering
- Developed a new two-year trainingand development plan for all newExerciseSpecialists in 2010
- Formulated and delivered new Personnel files for the ExerciseSpecialistTeam in 2010
NuffieldHealth, JPMorgan
AssistantProgrammeDirector
2007 – 2009
Key Responsibilities:
- Management of the Fitness & WellbeingAdvisors, aidingpersonal development within all aspects of their roles,as well
overseeing and assistingwith their delegated tasks and projects.These includeStudio management, Maintenance logging
and reporting, Marketing & Promotions and Membership prospect, retention and management systems
- Management of the physiotherapist,GP’s,Therapists and external studio instructors
- FormulatingPersonal Development Plans for team members, and carryingoutall individual and team training.Held
regular weekly meetings on an individual (ISM’s) and team basis,updatingall currentissueswithin the Centre, and
conductinganalysis of performancein accordancewith Customer Journey and Job Description.Responsiblefor appraising
all members of the Fitness & WellbeingTeam every 6 - 12 months, with assistancefromProgramme Director
- Devise and implement a team incentive scheme, encouragingthe team to striveto improve in their job roles
- Ensuringthe Health and Safety requirements of the Centre are met, through centre auditing, communicatingdaily and
weekly with the Facility and CleaningManagers’outliningand actioningany issues arising
- Management of the rental of permanent lockers,allocatingkeys and collectingpayments through club centric (CRM), and
keeping an up-to-date record for auditingrequirements.
- Trainingwith and assistingthe Programme Director on Monthly Reporting, P&L, Invoicing,PurchaseOrders,Debt
Collection and Bank Statement reconciliation.
Key Achievements:
- Opening of a new fitness facility for Nuffield Proactive Health, including special projects of pre-opening membership sales
and marketing, installation of fitness exercise equipment, and IT systems including CRM (membership), TM2
(physiotherapy) and Samba (GP)
- Fully responsible for the formulating the Monthly Report and P&L for a period of 3 months, and in the Programme
Director’s absence
Nuffield Health , Bow Quarter
Programme Manager
2006-2007
Nuffield ProactiveHealth, Lehman Brothers
Fitness Manager
2005-2006
Sona PositiveHealth,Lehman Brothers and BUPA London
Fitness & Lifestyle Advisor
2002-2005
EDUCATION
Joint Honours (BSc) Sport & Business Degree
Focus1 Fitness Instructors Qualification
NH Brand Leadership Course
NH RisingStars Programme
NH Leadership Award HR Module
NH Performance Management
NH Leadership Award Operations Module
NH Absence Management
NH Recruitment & Selection
IOSH Management Qualification

4. Minesh Shah • m: 07970 823 147 Page 4
3-day FirstAid at Work Qualified & Defib Trained
NH Incident& Emergency Management
NP Advanced Personal Trainer & Assessor
Kettle Bell Instructor
NH Cadence Instructor
BTS Bodypump (Team Teach)
NH Health & Fitness Convention
YMCA ETM Instructor
NH Weight Management Course Instructor
NH Movement Analysis Course
NH Health & Safety Competent Person
Ante/Post Natal ExerciseSpecialist
NH Health MOT Qualified
Powerplate Trained
NH Core Stability Instructor
NH Nutrition Qualified
Boxercise& Kick BoxerciseInstructor
NH Advanced Special Populations
NH PartTime MobileAdvisor Recruiter
NH Our Beliefs and Great Conversations
HOBBIES AND INTERESTS
Enjoying being a fitness professional.I liketo go on long cycles in my sparetime and spend time with my family.
REFERENCES
Availableon request.