MindsLab is an AI company founded in 2014 that provides speech recognition, text analytics, chatbots, and big data solutions. Their key product is MindsVOC, a virtual assistant using chatbots to automatically transcribe and summarize customer calls with high speech-to-text accuracy. This helps capture real customer sentiment and reduce false alarms. Major customers include LG Electronics, Samsung Insurance, and Samsung Electronics America. The document outlines MindsLab's solutions, benefits for a global electronics company case study, and future plans to grow in the US market and launch virtual assistant solutions.

1. Enterprise AI Solution Company
MindsLab Inc.
2017-02-16

2. Key Tech: Speech to Text, Text Analytics, ChatBot and Big Data
Founded: January, 2014 Fund Raised : US$ 5M
Sales Revenue: US$ 2.1M in 2016
Metrics: 1,000% growth YOY
since 2015
Key product : MindsVOC (Voice of Customer)
Virtual Assistant using ChatBot
Key Customers: LG Electronics
Samsung non-life Insurance
Samsung Electronics America
Locations: South Korea(50), Silicon Valley(1), New York(3)
Forbes Asia : 10 South Korean Startups Breaking Out in 2017
AI: MindsLab
MindsLab Inc.

3. Problem
:
Manually
Transcribed &
Summarized
Takes Long Time
to Report
False Alarm
for Risk Detection
Miss Customer
Complaints
Impossible to efficiently analyze high volumes of customer
interactions in customer service center
Customer expressed his feeling and needs in many different ways but call agent only
notated from his perspective. (Samsung Case; Apr 01,2015)

4. Solution: MindsVOC distills the Voice of Customers
I do apologize for the
inconvenience
How may I assist you
today?
And I just wanna make a
quick…
Agent Customer
Let me just double
check here I’ve already talked to 3
people and waited too
long. It’s very annoying.
Automatic Transcription &
Summarization of All the Calls
with High Accuracy of STT
Real-time Detection &
Risk Reporting
Using Dashboard
Capture Real Sentiment of
Customer using
Deep Learning Tech.
Provide Accurate
Context of Customer Voice
and Reduce False Alarm
Um… My washer was
smoking yesterday and
it’s not working anymore.

5. The Process of Minds VOC
Internal VOC
Call Center
Chat
e-mail
bulletin board
External VOC
Social
Network
Internet
Speech to
Text
(Voice
Recognition)
Text Analytics
Data Mining
NLP
Categorization
Detection
Dashboard
MINDs VOC
(Global Electronics Co. Case)
The end to end solution that analyzes the omni-channel
voice of customers

6. Benefits – Global Electronics Company case
“We can hear customer voice with
more accuracy based on powerful
STT engine and state of the art call
recording module”
- 86% STT accuracy
Extended monitoring channels so
that we can hear the customer voice
from anywhere, anytime.
- Call 25K, Chat 5K, Email 0.6K, Internet 10K
More accurately classify and detect
Risks based on the voices of various
customers
- 97% PL detection Accuracy
Based on a strong and very fast natural
language search engine, anyone can easily
find and listen to the keyword they want
Detect Product Liability &
Potential Claim Calls
Detect
Abnormal Counselling
Detect
Failed Services
Assess
Product Reputation
Customer Experience Dep. Call Center Dep.
Field Service Dep. Sales & Marketing Dep.

7. Our Future Plan
Grow MindsLab in
US Market
The leader of VOC
Solution in Korea
Business Growth
Preparation for VOC Solution
Focus on VOC Solution &
Preparation for Virtual Assistant
Focus on
Virtual Assistant Solutions
201820172016
VOC Market Leader
In Korea ($1.6M)
>30% Market Share
Successfully Launched
VOC Solution in US ($0.5M)
Earn More Revenues
From VOC Solution
(Target : $ 10M)
Successful Launch
Virtual Assistant Solutions
(Target : $ 2M)
Earn More Revenues from
Virtual Assistant Solutions
(Target : $ 10M)
Consistent Revenue
from VOC
(Target : $ 30M a Year)

8. http://mindslab.ai
Taejoon Yoo
CEO
PWC Consulting
Seoul National Univ.
Yigyu Hwang
CTO
Linguistic intelligence Ctr.
PhD. Jeonbuk Ntnl. Univ.
Hoon Paek
Vision Intelligence Center
PhD. Seoul Ntnl. Univ.
Yunmook Park
Smart Machine Center
PhD. Korea Univ.
Dongsu Kim
B2B Business
Seoul National Univ.
Misun Park
Machine Learning Ctr.
Seoul National Univ.
Seongjun Park
CFO
Seoul National Univ.
Our Team
Gihyun Yoon
CPO
Platform Development
Seoul National Univ.

9. Copyright © 2016 Minds Lab. All rights reserved
Dasan Tower 6F, 49 DaewangpangyoRo, BundangGu Seongnam City, GyeonggiDo, Korea
T.031-625-4340 F.031-625-4119 | www.mindslab.ai www.mindsinsight.co.kr
No part of this publication may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval.
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