Minds lab company_introduction_summary_v2.4

AI Platform Company
Big Data Analytics, Deep Learning, Artificial Intelligenceⓒ 2016, MindsLab. All Rights Reserved
MindsLab & AI Solutions
September, 2016

ⓒ 2016, MindsLab. All Rights Reserved - 1 -
CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

From Big Data to Artificial Intelligence
AI that enables conversations between human beings is now possible
due to the deployment of Voice Recognition, Natural Language Processing,
and other related engines based on deep learning technology.
1. MindsLab Business
AI Services
That enables conversations
between human beings
and machines
Voice
Recognition
Natural
Language
Processing
Deep
Learning
Big Data
(Technology)

MindsLab Technology Assets 1. MindsLab Business
Speech-to-
Text
Natural
Language
Processing
Text-to-
Speech
Text
Analysis
Big Data
Analysis
Domain/
Intention
Classifier
Sentiment
Analysis
Question
Answering
Image
Recognition
Dialog
Manageme
nt
Deep
Neural
Network
Smart
Machine

MindsLab is an AI Platform Company
An AI platform company that is based on Big Data, Voice
Recognition, Deep Learning, Smart Machine
MEARI
STT
NLP
DNN
Big Data
Sentiment
Image
Dialog
Data Mining
AI Travel Agent
AI Marketer
AI Tutor
AI Agent
AI Secretary
AI Accountant
AI Interpreter
AI Lawyer
VOC
Smart Service Robot Smart Drone
Smart Speaker

MindsLab Services
AI Platform is provided to corporate partners or consumers for its
services
MindsLab AI Platform
• AI Engine
• AI Solutions
• AI Service API
• AI Training Center
• Cloud Platform
Contents Service Partners
AI Travel Agent
AI Marketer
AI Tutor
AI Agent
AI Secretary
AI Accountant
AI Interpreter
AI Lawyer

Key Features of MindsLab AI Cloud 1. MindsLab Business
Ecosystem Multi Language
Large ecosystem between
all partners such as AI
corporations, AI Tutors, and
developers
Available in English, Korean,
and other languages
Business
Adaptability
Immediate use for
corporations and
developers
Cloud Service
Provide Cloud based AI
Service
e.g. Amazon Web Service

Available on the Cloud
All MindsLab’s solutions are available in the Cloud

MindsLab Solutions 1. MindsLab Business
Corporate AI Solution Consumer AI Solution
(Conversational Product/Service)
MINDs
BOT
MEARI
MINDs
VA VOC
MINDs
Insight
Conversational Commerce
Virtual Assistant
Social Big Data Analysis
MINDs
RYL
Smart
Machine
AI Personal Assistant
Smart Speaker, Service
Robot, Drone, and other
devices.
MINDs
VA
Voice Recognition/
Voice of Customer
Analysis

MindsLab Business AI Solutions • 1. MindsLab Business
Provide total AI solutions for Commerce, Contact Center and
Customer Analysis
Commerce
Contact
Center
Analysis
MINDs BOT
(Conversational
Commerce)
MINDs VA
(Virtual Assistant)
MINDs ATP
(Agent Training
Platform)
MINDs VOC
(Voice Recognition &
VoC Analysis)
MINDs Insight
(Social Big Data
Analysis)

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

2. MINDs BOT
1 2 3 4 5 6 7
8 9 10 11 12 13 14
Ordering a Pizza…
“Can I just say it? “

“ Make it natural! “
As conversation based UI is being widely used, regular
“transaction based” is adapting conversation based UI
2. MINDs BOT
Venmo
• Send money confidently
• Connect with people
“ Mobile Payment +
Messenger “
Transaction + ChattingChange in UI
Product focused
User focused
(Experience/ emotion)
Text/ Menu GUI / Touch
Conversation
Text / Voice
Kik
• CHAT ON KIK
• BUILD ON KIK
“ Messenger + Bot (Shop) “

UI Paradigm Shift: Web  Mobile  App  Bot 2. MINDs BOT

What is ChatBot?
A Computer program that simulates human conversation, or chat,
2. MINDs BOT
through Artificial Intelligence

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

AI Assistant’s core technology 3. MINDs Virtual Assistant
Text Analysis
Voice
Recognition
Question
& Answer
Conversation
Processing
• High speed, quality
NLP
• Deep Learning based
sentimental analysis
and automatic
classification
• Q&A Analysis,
Establish large data
base
• Variety of Machine
Leaning
• Conversation
Modeling, Establish
scenario data base
• Learn existing
conversation
Voice
Synthesis
• Learn personalized
natural language
• Real-time Voice
Recognition with
high accuracy
• Parametric Voice
Synthesis (DNN TTS)
• Augmented Sentiment
Talk

Features of MINDs VA 3. MINDs Virtual Assistant
* Interactive Voice Response
• Simple question and answer
• Rule Based Slot Filling
• Machine Learning based
Chatbot
• Continual improvement by
user feedback
• IVR* based UI
• Analyzing Human-Assisted
Dialog UI and Confidence
Level determines
involvement of Human
Agent
Integrated
Conversation
Engine
Reinforce
ment
Learning
Human
Agent I/F
Voice/
ChatBot
UI
• Analysis of the calls (Types,
Products, Keyword, VoC, etc.)
• Call stats are available by
analyzing Log-on and Call
Progress Log
Call
Analysis
and Stats

Benefits of Virtual Assistant 3. MINDs Virtual Assistant
Call Center / Web Chat
Simple questions can be replaced by VA
Account/ Transaction Inquiries
Simple searches are possible for accounts and transactions
Transaction Processing
Simple tasks such as Product Order, Reservations, Purchases,
Transfers can be replaced
FAQ
Quick answers via NLP and Deep Learning
E-Mail / SMS Consultants
Replaces E-Mail / SMS consultants
Complaints/ suggestions board
Classifies complaints and suggestions by Deep Learning
process and assigns them to appropriate staffs
Virtual AssistantCustomer
Text Chatting
Voice Chatting
Web /
Mobile App
Provide high customer satisfaction and reduce operating cost by
utilizing VA-combine customer communication channels

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

Minds VOC – Integrated VOC Management Solution
Data Aggregation Data Processing & Analysis Actionable Insights
Emerging Trends
Peer Benchmarking
Monitoring & Alerts
External Data
Internal Data
Minds VOC gathers omni-channel customer voices and integrates
end-to-end VOC management process.

Minds VOC Modules
Voice Recognition
Voice Recognition & Learning
Full-text
Dictation
Keyword
Spotting
Real-time
Recognition
Batch
Recognition
Text
Mining
Voice
Domain
AM
Domain
LM
Baseline
AM
Baseline
LM
Original
Doc.
Life Style/
Trend
Key Buying
Factor
Campaign /
PR …
Process
Repor
ting
Objective
Definition
Methology
Definition
Analysis &
Verification
Make
Insight
Reporting
&
Modeling
Phone Call
Internet
Chatting
E-mail
Complain
Letter
Inform by
Relavant Dep’t
Survet &
Feedback
NEWS
blog
twiter
facebook
Community,
etc.
Language Analysis
Text Mining
Sentense Seperation
Morpheme Analysis
Namedentity Recog.
Syntax Analysis
Sentment Analysis
Text Classfication
Issue Clustering
Lexical Analysis
Coword Analysis
Event/Risk Dectection
Industrial Insight
Objective Definition
Analysis View Definition
Data Gathering/Verifying
Data Visualization
INTERNAL
EXTERNAL
Industry
Item
View
Document
Sentence
Keyword
Sentiment
Priority
Category
Cluster
Event
Risk
…
Prevent
Customer
Churn
Risk
Managemet
Customer
Segmentation
Service
Improvement
Incremental
New Customer
Care to Potetial
VIP Customer
Develop New
Products
…
Document
Sentiment
Keyword
Taxonomy
Document
Sentiment
Keyword
Taxonomy
Analysis Model
Internal Structured Data
Analyzed
VOC Data
Data Mart
for each of
VOC
Reputation/
Awareness

Minds VOC Benefits
i-VOC help construct prediction models for customer risk management through
Big Data and establish a system that would analyze them. This will allow client
to secure a dedicated organization and systematic process that provide
Customer Care and prevent risk.
ProcessOrganization User
• Form an organization
that systemically
manages different
customer segmentation
 Continuous process
innovation for Customer
Care
 Identify risks in advance
through the system
• Build a system that allows prompt responses by identifying customer complaints
in advance
• Increase productivity by reflecting the Insights obtained from VOC to (Internal)
Operations.
• Create User-Oriented Visualizations that allow users to identify the issues
promptly and intuitively

MINDs VOC Examples– Risk Management
Dashboard enables real-time tracking of complaints, claims and
law suites for faster Risk Management
5. MINDs VOC
Real-time detection of PL(product liability)
Thank you for calling. How
may I help
you?
I have a washer. It is leaking
water and it
damaged my floor and wall. Did anyone get hurt?
My wife slipped because of
leaked water.
1
2
3
4
Category Seeking Sentence for A.I
general
symptom leaking water
property
damaged damaged floor and wall
Injured slipped
Detection & ActionCustomer’s Complaint Call
• Apply appropriate measures
• Speedy response and resolution
(risk mitigation)
Benefits

MINDs VOC Cases – Dashboard
End user template UI for statistics, File Classification,
Issue/Keyword and Risk Management.
5. MINDs VOC
Trends and Statistics for Risks and Calls
• Monitor call trends
• Alert for spikes in trends in advance
• Deliver insights on Risks, Keywords
and Call Drivers
Incoming Trend Frequent words
Risk detection trend Follow-up process
Discover abnormal peaks on calls, emails, and
chats
Display Word Cloud including the frequency
of keywords on calls, emails and chats
Find the frequency of Risk words on calls,
emails and chats
Show the follow-up progress of Risk cases on
calls, emails, and chats.
1 2
3 4
1 2
3 4

MINDs VOC – Integrated Platform
Integrated Platform provides required information such as
corporate internal data, SNS Big Data Analysis, PL, Quality,
Service and risk management
5. MINDs VOC
Detect based DNN Dashboard
Email Chat InternetCall
Call Center
Abnormal
Counseling
Prohibited Words
Refuse Cust. Request
Broken
Promise
Call Back
Transfer
Repeated
Requests
Detection based on actual Customer Call
Call Monitoring
Agent QA
Field Service
CEM
Sales & Marketing
Thank you for calling. How may
I help you?
Did anyone get hurt?
1
3
My wife slipped because
leaked water.
I have a washer. It is leaking
water and it
damaged my floor.
2
4
Prod. Liability
Sentimental
Analysis
High Risk Words Data Mining Real time
Risk Detection
Defective / Wrong Part
Waited too long
Delayed
Still waiting
Abnormal Processing
based on actual Customer Call Abnormal
Process
Service
Monitoring
Reputation Analysis by product
Product Quality
Analysis
New Product
Analysis
Reputation
Analysis
Positive
Negative
Why ?
Why ?
Associate
Word

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

MINDs Insight – Big Data Analytics Web Platform Service
As a web platform that offers Big Data Analysis, subscription
model is used to provide various Big Data analysis in real-time
using effective visualization tools.
6. MINDs Insight
Consumer
Users
(Retail/Agency/Consulting Firms)
Subscription
(Premium User, Basic User)
Through Web Platform Minds Insight,
real-time Big Data Analysis is offered
Differentiated Services
According to Type of User
• Web Platform Service
• Market Intelligence Service
• Real-time Keyword
Analysis Service
• Risk Alert Service
• Analysis Report Service
Main Users: Retail Companies, Marketing Companies, Management Team, AE, Media,
Entertainment Companies, etc.

AI Platform Company

AI Platform Company
1.Sentimental Analysis
Provides not only simple positives and negatives but detailed emotions as well as the causes and the sources are found.
The company’s basic information, and recommended keywords based on Big Data
information is shown on this page. Consumer’s perception, consumption patterns,
sentiment analysis, and keyword analysis can also be found. Lastly,
risks, and marketing effects can be monitored through real-time system.
My Biz

AI Platform Company
2. Keyword Analysis
Based on the suggested keywords from the user,
volume and importance are provided
3.Events
important events are provided-daily and monthly
My Biz

AI Platform Company
5.Influencer/ Social Media Leader
4. Risk Monitoring
Based on Social Web Issue Prediction technology, real-time risk
monitoring system runs and alerts the user of any risks along
with the influencers’ posts
ALERT
Minds Insight Risk Monitoring Risk Alert Service
Related to keyword analysis, social medial leaders are found with
corresponding posts
My Biz

AI Platform Company
Various information regarding the industry will be offered depending on the industry that the user is in.
In-depth analysis related to Competitor Analysis, Industry Trend Analysis,
Customer Purchase Patters, Company Review and Market Analysis are provided
Based on the information given by the user, in-depth marketing analysis is provided
along with Big Data analyzed marketing insights. By sub-dividing industries and
business sectors into 25 different categories, industry and competitors can be fully
analyzed to put Data Driven Marketing in practice.
Market
Intelligence

AI Platform Company
Market
Intelligence
Based on the information given by the user, in-depth marketing analysis is provided
along with Big Data analyzed marketing insights. By sub-dividing industries and
business sectors into 25 different categories, industry and competitors can be fully
analyzed to put Data Driven Marketing in practice.

AI Platform Company
The user can actively search keywords of their choice to find out related keywords,
sentimental information, social leader, and other recommended information.
1.Sentimental Analysis
Provides not only simple positives and negatives but detailed emotions as well as the causes and the sources are found.
Search

AI Platform Company
2.Keyword Analysis
volume and importance are provided
3.Event Analysis
important events are provided-daily and monthly
Search The user can actively search keywords of their choice to find out related keywords,

AI Platform Company
4.Related Keyword Analysis
Related keywords are searched in real-time.
Competitors’ keywords can also be found
Provides Motion Mind Map which shows 2nd related
keywords categorized into person, product, location and
etc in real-time basis
실제로 이 기간 중 오프라인 매장을 이용한
쇼핑객수는 작년 같은 기간대비 감소
추운 겨울 대기시간이 길고 복잡한 매장을 직
접 방문하기 보다는, 손쉬운 모바일 쇼핑

AI Platform Company
6.Influencer/ Social Media Leader Analysis
Analysis on influencers are offered.
5.Related Issues
Related issue and analysis are shown in real-time
based on the keywords.

AI Platform Company
Based on the company information, note-worthy news related to the company, competitors and
industry are shown on this page. Furthermore, brief summery of the news as well as the
sentimental analysis of the writer and the readers are provided.
Analysis on news, blogs, and twitter related to the company
are offered. Based on the suggested keywords, My News is
also available for detailed analysis.
Furthermore, industry news and a brief summery of overall
issues are offered in this tab.
Various information can be found in the Industry
Specific Trend Report, and numerous supporting
data including videos can be found in this tab.
News

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

MEARI – Voice Interface Services
Voice Interfaces solution that enables IoT home services and
other services through voice recognition technology
6. MINDs Insight
Voice Recognition & Dialog Management
WIFI
Speaker
Mike
Wireless Comm.
BLUETOOTH
WIFI
Music Play
Conversational
Services Online Shopping
Lightning, Energy
Control
Weather Alarm
Education Wikipedia

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

RYL – Record Ypur Life
Voice Interfaces solution that enables IoT home services and
other services through voice recognition technology
6. MINDs Insight
Diary / Memo / Lectures /
Interview
Upload  Processing  Search
Machine Learning
Of Voice Recognition Engine
② Evaluate accuracy
③ Voice recognition
processing
④ Save result file and
search
① User customized
Machine learning

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

MINDs Smart Machine 소개 • 9. MINDs Smart Machine
MINDs Smart Machine provides “Fun and Useful Service” via
Deep Learning based AI to the users in Social Space
Air Space
Smart Machine
MINDs
Smart Speaker
(AI Speaker)
MINDs
Smart Drone
(AI Drone)
MINDs
Smart Service Robot
(AI Service Robot)
Ground Space
Smart Machine

CONTENTS
1.
MindsLab
Business
2.
MINDs BOT
3.
MINDs Virtual
Assistant
4.
MINDs Agent
Training
Platform
5.
MINDs VOC
6.
MINDs Insight
7.
MEARI
8.
MINDs RYL
9.
MINDs
Smart Machine
10.
About
MindsLab

• The world’s largest professional
services network
• More than 195,400 people in 157
countries
PwC Consulting ETRI
Who we are
MindsLab is a Joint Venture Company funded by ETRI, PWC and
Naver the Korean Google.
10. About MindsLab
Founding Shareholders Investors
• Korean government-funded largest
research institution
• More than 2,000 people
(2015)
(2016)
(2016)
(2016)

Who we are 10. About MindsLab
Our Resources
Employees 40+
Offices 4
Daejeon
HQ, R&D
Pangyo
Solution, Biz,
Learning Ctr.
Vancouver
Global Learning
Ctr.
Network
Partners
• Electronic Telecommunication Research Institution
• Seoul National University Stat. Lab
• Kangwon University Deep Learning Lab
• Center of Creative Economy and Innovation
Affiliates
• MindsLab North America
• InterMinds
New York
Global R&D
Sales & Mkt.

• Seoul Nt’l Univ. (1990)
• KICPA (1993)
• Partner PwC Consulting (2013)
• CEO MindsLab (2014~)
• Big Data Mento, Korean
Government
Who we are _ CEO 10. About MindsLab
Background
Experience • AI Products and Services
Development
• Deep Learning based VoC
Analytics
• Big Data Analytics & Social
Trend Analysis Projects
• Machine Learning, Natural
Language Processing, Voice
Recognition, Text Mining
Taejoon Yoo

MindsLab in the news 10. About MindsLab

MindsLab Organization Structure 10. About MindsLab
Minds
Assistant
Minds
RYL
Minds
VOC
Minds
Insight
Minds
BOT
MEARI
A.
AI
Algorithm
B.
AI Engine
Developme
nt
C.
Product
Development
D.
Machine
Learning
Center
E.
Delivery /
Service
F.
Sales &
Marketing
제품
프로세스
Smart
Machine
B2B
B2C
AI Research &
Development
Institution
Smart Machine Center
Solution
Departme
nt
Machine
Learning
Center
B2B Biz.
- Analytics Dept.
- VOC Dept.
- VA Dept.
- Ad Tech Dept
B2C Biz.
G.
Administra
tion
Adminst
ration
Ad Tech
OCR

201620152014. 1 founded
ETRI 1:1
Tech.
support
(2014. 2)
Govrnmnt.
Registered
R&D Co.
(2014. 2)
ETRI
ExoBrain 2nd
year Project
(2014. 5)
100 R&D Best
Practice Award
from Government
(2014. 7)
Social Big Data
Analysis
Platform Service
(MINDs Insight)
(2014. 1)
Market
Intelligence
(MINDS MI)
(2014. 4)
Integrated VOC
Management
Solution (i-VOC)
(2014. 7)
MINDs Seminar II
Performance
Innovation New
Agenda - VoC
(2014. 12)
1st Funding
from VC
(2015. 8)
‘Deep learning based
Smart Home Voice
Interface Device
Development'
R&BD Project
(2015. 11)
MindsLab AI Cloud
Products and
Services Launching
(2016. 6)
2nd Funding
from VC
(2016. 7)
MINDs Seminar I
빅데이터로
풀어내는 리얼타임
마켓센싱
(2014. 5)
Smart Speaker
MINDs VA
MINDs BOT
MINDs RYL
History 10. About MindsLab

Copyright © 2016 Minds Lab. All rights reserved
Dasan Tower 6F, 49 DaewangpangyoRo, BundangGu Seongnam City, GyeonggiDo, Korea
T.031-625-4340 F.031-625-4119 | www.mindslab.ai www.mindsinsight.co.kr
No part of this publication may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval.
Thank You

Minds lab company_introduction_summary_v2.4

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Minds lab company_introduction_summary_v2.4